Users Voice for Havaianas

87% users rated Terrible
0% users rated Poor
0% users rated Average
7% users rated Very Good
7% users rated Excellent
Pie Chart Review Representation for Havaianas
Havaianas Overall rating
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User Interface
Quality

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Review article published on: 17 May 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Apr 2022 5 1 5 3.4 5 3.8
May 2022 5 5 5 5 5 5
Jun 2022 5 5 5 5 5 5
Jul 2022 5 1 4.5 4 1.3 4.4
Mar 2023 1.8 1 4.3 4.8 1.3 2.8
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Detailed Havaianas Review by

Introduction

Havaianas is a popular footwear brand that started in Brazil in the 1960s. It is famous for its comfortable and stylish flip-flops, which have become a ubiquitous sight on beaches all over the world. Havaianas.com is the brand's official website, which offers customers a wide range of products, including sandals, espadrilles, and accessories.

Pros and Cons

Pros:
  • Good quality products
  • Wide range of designs and styles
  • Fast shipping
  • Easy returns and exchanges
Cons:
  • Slightly expensive compared to other flip-flop brands
  • Limited sizes and colors for some products

User Experience

Havaianas.com has a clean and intuitive interface, which makes it easy for customers to navigate through the website. The products are well-organized, and the search function is powerful, allowing users to search for products based on specific criteria. The checkout process is straightforward, and users can choose from various payment options.

Pricing and Value for Money

Havaianas.com's products are slightly expensive compared to other flip-flop brands. However, the quality of the products justifies the price. Some of the products are exclusive and not available in other stores, making them a perfect choice for those looking for unique designs.

Alternatives

Some of Havaianas.com's competitors include:
  • Reef.com
  • Teva.com
  • Olukai.com
  • Ipanema.com

Customer Service

Havaianas.com's customer service team is responsive and helpful. Customers can contact them via email or phone and can expect a quick and helpful response. The website also has a detailed FAQ section that answers most common queries.

Product Quality and Selection

Havaianas.com's products are of excellent quality, using high-grade materials that are durable and comfortable. The range of products is extensive, with various designs and styles catering to different needs and preferences.

Website Usability

Havaianas.com has a user-friendly interface that is easy to navigate. The website is well-organized, with clear categorization of products, making it effortless for customers to browse through the catalog.

Returns and Exchanges

Havaianas.com's return and exchange policy is industry-standard, with customers having up to 30 days to return or exchange a product. The process is easy, and customers are required to initiate the request through the website.

Promotions and Discounts

Havaianas.com offers promotions and discounts occasionally, with customers able to take advantage of reduced prices for select products. Additionally, customers can join the brand's rewards program, which offers exclusive promotions and early access to new products.

Reputation

Havaianas has an excellent reputation for its quality products, innovative designs, and commitment to customer satisfaction.

Payment Options

Havaianas.com offers various payment options, including credit/debit cards, PayPal, and Amazon Pay.

Loyalty Programs

Havaianas.com has a loyalty program that rewards customers with points for purchases, which can be redeemed for exclusive discounts and promotions.

Customer Reviews

Havaianas.com has numerous positive customer reviews, demonstrating the brand's commitment to producing quality products and providing excellent customer service.

Community Involvement

Havaianas is committed to giving back to the community and supports various social and environmental causes.

Shipping and Costs

Havaianas.com offers fast and reliable shipping, with customers receiving their products within a few days of placing their order. Shipping costs vary depending on the destination, with free shipping available for orders above a certain amount.

Havaianas Recent User Reviews

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Reviewer Name: Shepard

Review Submission Date: 2021-12-12

Review Title: Good quality, cool but expensive
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Review Description: Good quality, good shipping (in Italy), cool flip-flops, BUT too expensive in my opinion. It is clear the price depends not only on the quality, but on the brand too. Anyways, I knew it before I bought them so it was my choice.

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Reviewer Name: Simon Beer

Review Submission Date: 2021-10-21

Review Title: Cool flip flops
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Review Description: Cool flip flops, good discount, but still pricy for what they are hence only 4 *. Came in a great box that my 2 year old has made into a house for her favourite teddy.

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Reviewer Name: Amanda

Review Submission Date: 2021-06-11

Review Title: The flip flips only last a few months…
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Review Description: The flip flips only last a few months before the rubber toe section breaks from the base. I have bought over ten pairs and all went the same way. Such nice flips flips but not made to a high standard.

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Reviewer Name: Martin

Review Submission Date: 2020-08-21

Review Title: Wrong size sent
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Review Description: Wrong size sent, tried to return item but obviously there is no such way to do it. Bunch of w**a**nkers

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Reviewer Name: customer

Review Submission Date: 2020-07-30

Review Title: As bad as it gets
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Review Description: As bad as it gets. Ordered a pair of flip flops mid june. Arrived and were too big so sent them back. Rang customer service today (30th july) to query lack of refund. Was told they had recieved the package on 1st July but no refund was issued, they dont know why and will tranfer my query to the billing department. Still no refund. Havaianas if you see this my order number is GB06152020-00356955 I hope i get my refund soon :(

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Reviewer Name: Pat

Review Submission Date: 2020-07-04

Review Title: Expensive rubbish
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Review Description: The quality control in the company has gone badly downhill- DO NOT purchase anything from this company ! Take my word for it this company is over priced rubbish

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Reviewer Name: L D C

Review Submission Date: 2020-06-03

Review Title: DO NOT BUY FROM THIS WEBSITE
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Review Description: DO NOT BUY FROM THIS WEBSITE Terrible customer service and if you get your size wrong they will not exchange as they don't want to pay for shipping again.

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Reviewer Name: Caroline Black

Review Submission Date: 2018-01-17

Review Title: Terrible customer service
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Review Description: Terrible customer service. It took them a week to dispatch my order when it’s apparently takes 48 hours. I pointed this out to them and received a snotty reply with incorrect dates and facts about my order. It has been 16 days and I am still waiting for my shoes. Last Email I had from them they were being delivered today but nothing. Useless customer service.

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Reviewer Name: Jackie

Review Submission Date: 2017-10-17

Review Title: Shocking customer service
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Review Description: Shocking customer service. Ordered 2 pairs of shoes online in size 38. Size 36 sent. No response to emails. Eventually got through on 'UK' landline - it was in Italy!! Was told to send a picture of the goods. So, I emailed a picture. Nothing. Emailed again. Have now read all these poor reviews, so am not holding out much hope of a response. NEVER SHOPPING WITH THEM AGAIN!!!!

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