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User Rating
Baba 337 days ago

Not a good Brand

A Disappointing Experience with Havells Why I Prefer PhilipsWhen it comes to household electrical products my goto choice has always been Philips. However due to an urgent need I recently decided to give Havells a try. To my disappointment the experience was far from satisfactory. While I must admit that the products themselves are of decent quality it was the overall experience that left me preferring Philips over Havells. One particular instance that stands out is when I purchased a ceiling fan from Havells. Despite the sleek design and promising features the fans performance fell short of my expectations. Moreover the customer service experience with Havells was also subpar. When I encountered an issue with one of their products the process of reaching out for assistance was far from seamless. This further solidified my preference for Philips a brand renowned for its reliable products and exceptional customer service. Ultimately my journey with Havells proved to be a reminder of the value of sticking with a trusted brand like Philips. While Havells may offer good products its overall customer experience didnt meet my expectations. Moving forward Ill be opting for the dependability and quality that come with choosing Philips for all my electrical needs.


Havells, a leading Indian electrical appliances company, has been providing innovative and quality products for over six decades. With a vast range of products available on their website,, the company strives to enhance the quality of life for customers of all budgets. In this editorial review, we will explore the different aspects of to help you make an informed decision about purchasing from this brand.

Pros and Cons

Pros: Havells has an extensive catalog of products, which includes fans, lighting, cables, water heaters, and more. The company offers fast shipping and free delivery on orders above a certain amount. Their products are of high quality and offer excellent value for money. The website is user-friendly, making it easy to find and purchase the products you need. Cons: The website does not have a live chat function, which can be a disadvantage for customers who need real-time assistance. Some products may be out of stock, and there is no option to pre-order them.

User Experience

The website is well-organized and easy to navigate, with a responsive interface that adapts to various screen sizes. Users can browse product categories, search for specific products, and read product descriptions and reviews. The checkout process is straightforward, and users can create an account to save their details for future purchases.

Pricing and Value for Money

Havells offers competitive pricing, with products that cater to different budgets. The company also provides frequent discounts and offers to customers, making their products more affordable. Although some products may be priced higher than their competitors, the quality and features of Havells' products make them a worthwhile investment.


Havells competes with other Indian electrical appliance brands like Bajaj Electricals, Crompton Greaves, and Orient Electric. Each brand has its unique product offerings and pricing ranges, so customers should research and compare before making a purchase.

Customer Service

Havells has a dedicated customer service team that can be contacted via email or phone. However, the website does not have a live chat function, which can be a disadvantage for customers who prefer real-time assistance. The company also has a FAQ section that answers common customer queries.

Product Quality and Selection

Havells offers a vast array of products, from fans and lighting to cables and water heaters. The products are of high quality and come with warranties that vary depending on the product category. The company also offers maintenance services and spare parts for their products.

Website Usability

Havells' website is well-designed and easy to navigate, with clear product descriptions and high-quality images. Users can browse product categories, search for specific products, and filter their search results according to various criteria. The website is also optimized for mobile devices, making it accessible to users on the go.

Returns and Exchanges

Havells has a 15-day return policy for products that are in their original condition and packaging. The company also provides free returns for defective or damaged products. Customers can initiate returns through the website or by contacting customer service.

Promotions and Discounts

Havells offers frequent promotions and discounts to customers, which can be accessed through the website's promotions page or by subscribing to their newsletter. The company also provides exclusive discounts to customers who sign up for their loyalty program.


Havells has a reputation for providing high-quality electrical appliances and a reliable customer service experience. The company has won several awards, including the National Energy Conservation Award, making them a trusted brand in the industry.

Payment Options

Havells offers various payment options, including debit and credit cards, net banking, and cash on delivery. The website uses secure payment gateways to ensure customer details are kept safe.

Loyalty Programs

Havells offers a loyalty program that rewards customers with exclusive discounts and offers. Customers can sign up for the program through the website and earn points by completing various actions, such as making purchases or reviewing products.

Customer Reviews

Havells' website features customer reviews for each product, which can help other customers make informed purchasing decisions. The company also encourages customers to leave reviews through their loyalty program, offering additional rewards for doing so.

Community Involvement

Havells is committed to giving back to the community and works with various organizations in areas such as education, healthcare, and the environment. The company's CSR initiatives include providing scholarships and supporting rural development programs.

Shipping and Costs

Havells offers fast shipping to most locations in India, with free delivery on orders above a certain amount. The company also provides tracking information for orders, allowing customers to monitor their delivery status. Shipping costs for orders below the free delivery threshold depend on the location and the weight of the products.

Jini Jain Senior News Reporter

Hi, I'm Jini Reddy, an award-winning author and journalist from London. I'm best known for my two non-fiction books, Wanderland and Wild Times, both of which have received critical acclaim. Wanderland,...