Hawksheadrelish Reviews

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G Geoff Baines
800 days ago

Exceptional Service and Delicious Delights at Hawkshead Relish

I am beyond impressed with the outstanding customer service provided by Hawkshead Relish. When I encountered a minor issue with one of my jars, their response was nothing short of exceptional. Despite contacting them late in the day, I received a prompt email apologizing for the delay due to after-hours constraints, assuring me that the matter would be resolved promptly. True to their word, on Monday I was delighted to find a replacement jar at my doorstep, accompanied by a new recipe to explore – talk about going the extra mile! This level of care and attention to detail truly sets Hawkshead Relish apart, showcasing their genuine commitment to customer satisfaction. I must also add that their raspberry and vanilla jam is an absolute culinary delight - a must-try for any food enthusiast. From their delectable products to their top-notch service, Hawkshead Relish has earned my unwavering loyalty and admiration. Kudos to the entire team for their stellar efforts - you have a customer for life in me!


Hawkshead Relish is a renowned online store offering a delightful selection of relishes, preserves, chutneys, and sauces that are handcrafted using traditional methods. With a heritage that spans over 30 years, Hawkshead Relish has built a reputation for its commitment to quality and innovation in creating mouth-watering products.

Pros and Cons:

  • Pros:
    • Wide variety of relishes, preserves, chutneys, and sauces
    • Handcrafted using traditional methods
    • High-quality ingredients
    • Safe and secure online shopping experience
  • Cons:
    • Relatively higher prices compared to generic supermarket brands
    • Limited availability in certain regions

User Experience:

Hawkshead Relish provides a user-friendly website interface with intuitive navigation, making it easy for customers to find their desired products. The product descriptions are informative and showcase the attention to detail that goes into creating each item. The website is also optimized for mobile devices, ensuring a seamless browsing experience for users on smartphones and tablets.

Pricing and Value for Money:

While Hawkshead Relish products may be slightly more expensive compared to generic supermarket brands, the price is justified by the use of high-quality ingredients and the artisanal production process. Customers can expect exceptional taste and unique flavors that make it a worthwhile investment.

Customer Service:

Hawkshead Relish is known for its excellent customer service. Their dedicated support team is responsive and knowledgeable, always ready to assist customers with their inquiries, order tracking, and concerns. Customers can reach out through various communication channels, including email and telephone, ensuring prompt and efficient assistance.

Product Quality and Selection:

The product quality at Hawkshead Relish is outstanding. All the relishes, preserves, chutneys, and sauces are handcrafted in small batches, using locally sourced ingredients whenever possible. This attention to detail results in a superior taste that sets their products apart. The selection is diverse, catering to different tastes, dietary preferences, and occasions.

Website Usability:

The Hawkshead Relish website is well-designed and easy to navigate. With clear categorization and search functionality, customers can quickly find what they are looking for. The checkout process is streamlined and secure, ensuring a hassle-free shopping experience.

Returns and Exchanges:

Hawkshead Relish understands that sometimes returns or exchanges may be necessary due to various reasons. They have a comprehensive and customer-friendly returns and exchanges policy, allowing customers to request a return or exchange within a reasonable timeframe. The process is smooth and efficient, ensuring customer satisfaction.

Promotions and Discounts:

Hawkshead Relish frequently offers promotions and discounts to its customers. These promotions can vary from seasonal discounts to limited-time offers. Customers can subscribe to the newsletter or follow their social media channels to stay updated on the latest deals and promotions.


Hawkshead Relish has established itself as a trusted brand in the culinary industry. With over three decades of experience, their commitment to quality and innovation has earned them a loyal customer base. They have garnered positive reviews and testimonials, further solidifying their reputation as a premium artisanal producer.

Payment Options:

Hawkshead Relish offers a range of secure payment options, including major credit cards, debit cards, and online payment platforms. Customers can choose their preferred payment method during the checkout process, ensuring convenience and flexibility.

Loyalty Programs:

Hawkshead Relish rewards its loyal customers through a loyalty program. Customers can earn points on their purchases, which can be redeemed for future discounts or exclusive offers. This encourages repeat purchases and fosters a sense of appreciation for their dedicated customers.

Customer Reviews:

Hawkshead Relish values customer feedback and encourages customers to share their experiences and reviews. The website features a section where customers can leave reviews and ratings for the products they have purchased. This transparency allows potential customers to make informed decisions based on the experiences of others.

Community Involvement:

Hawkshead Relish actively engages with the local community and participates in various events and initiatives. They support local farmers, collaborate with regional producers, and contribute to the well-being of the community. This dedication to community involvement adds to their overall credibility and positive reputation.

Shipping and Costs:

Hawkshead Relish offers reliable and efficient shipping services, both domestically and internationally. They take great care in packaging the products to ensure they arrive in perfect condition. The shipping costs are calculated during the checkout process, based on the destination and weight of the order.

Overall, Hawkshead Relish excels in delivering exceptional products, providing excellent customer service, and maintaining a user-friendly website. Their commitment to quality, innovation, and community involvement sets them apart as a reputable and trustworthy brand in the world of artisanal food.