Haworthguitars Reviews

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T Tawnee Sergeant
147 days ago

A Symphony of Customer Care!

My heartfelt testimonial for haworthguitars.com.au: In my quest for the perfect guitar for my soon-to-be 18-year-old, I stumbled upon Haworth Guitars. Their prices were unbeatable, but I was initially hesitant due to mixed reviews. However, my first call to Matt dissolved all doubts. Matt's passion for guitars shone through his extensive knowledge and genuine desire to assist, despite knowing I wasn't ready to buy. After a week of deliberation, I took the leap and ordered the Ibanez SA260FM. Speaking to Chris this time was equally enlightening. His reassurance on pricing and delivery to QLD put my mind at ease. True to his word, the guitar arrived promptly and exceeded all expectations, making my teen's birthday memorable and musical! I can't thank the team at Haworth Guitars enough for their impeccable service. My grateful 18-year-old is now living his best life, either strumming his new Ibanez or creating music with friends. This experience has truly been a symphony of customer care, and I highly recommend Haworth Guitars to all music enthusiasts!
S Saul
221 days ago

Exceptional Service and Quality: A Harmonious Experience

Embarking on my musical journey with Haworth Guitars has been nothing short of extraordinary. My encounters with the team, especially Ryan, have been akin to navigating smooth waters on a serene melody. Ryan's dedication to perfection is not only evident but sets a new standard in customer service. His kindness, politeness, and unwavering enthusiasm to assist have left an indelible mark, making every interaction a true delight. It's rare to find such genuine care and expertise in today's world, but at Haworth Guitars, it's simply a way of life. The unmatched quality of their products and the personalized attention given to each customer truly sets Haworth Guitars apart. With each visit, I am reminded that this is not just a store; it is a sanctuary for music lovers. I have wholeheartedly recommended Haworth Guitars to my inner circle, and the unanimous consensus is clear: this is the only place to be for all your musical needs. My gratitude knows no bounds, and with a heart full of music and gratitude, I extend my sincere thanks to the entire team at Haworth Guitars. 🤟👍✌👏🙂
E Eamon McKenna
362 days ago

A Harmonious Journey: Finding Musical Bliss at Haworth Guitars

From the moment I stumbled upon haworthguitars.com.au, my musical journey took a turn for the extraordinary. The customer service team, with their unwavering commitment to excellence, guided me through my purchase with unparalleled warmth and expertise. Their friendliness and genuine passion for music made me feel like I was in the hands of true professionals. Not only did I receive top-notch service, but the prices at Haworth Guitars are unbeatable. The value I found there surpassed all my expectations, leaving me not only satisfied but eager to recommend them to every music enthusiast I know. If you're in search of a musical companion, look no further than Haworth Guitars. Their dedication to their customers and their craft is truly something special. Thank you for elevating my music experience to new heights!
C Craig Bartlett
421 days ago

A True Gem in the Rough – Stellar Product, Lacking Service

From the moment I stumbled upon haworthguitars.com.au, I was enchanted by their impressive array of products. The initial contact with their staff was warm and welcoming, leaving me eager to make a purchase. Excitedly, I opted for the "Overnight" shipping, willing to pay the extra cost for a swift delivery. My enthusiasm quickly waned as the overnight shipping promise was blatantly overlooked, despite the additional charge. Placing my order on a Sunday and eagerly anticipating the prompt arrival, my heart sank when I discovered that the guitar wasn't even packed until Tuesday. To make matters worse, it was dispatched via the slowest and cheapest option available - "Toll Road Express," which seemed more akin to a leisurely countryside stroll than a swift express delivery. Seeking resolution, I requested a refund for the unjustifiably charged "Overnight Express" service, being assured that the funds would be promptly reimbursed. Disappointingly, this promise remains unfulfilled, leaving me disheartened by the less-than-stellar customer service experience. Despite the service shortcomings, the guitar itself is truly a work of art, a real testament to the quality products haworthguitars.com.au offers. However, the shadow cast by the subpar service looms large, underscoring the importance of reliable and efficient customer care in the online retail landscape.
A Active Knowledge
489 days ago

A Harmonious Experience at Haworth Guitars

If you're looking for the crème de la crème of customer service and music expertise, look no further than Haworth Guitars. From the moment I stepped into their Shellharbour store, I knew I was in for a treat. Daniel and Eli, with their unparalleled product knowledge, not only matched prices but exceeded all expectations with their friendly demeanor. The team at Haworth Guitars isn't just in the business of selling instruments; they're in the business of creating meaningful connections with their customers. Their passion for music shines through in every interaction, making you feel like part of a musical family. Whether you're a seasoned musician or a novice looking to start your musical journey, Haworth Guitars is the place to be. Trust me; no one does it better than this stellar team. Thank you, Daniel and Eli, for making my experience unforgettable. I'll be singing your praises for years to come!
J Jay C
564 days ago

A Genuine Testimonial from a Disappointed Customer: My Experience with Haworth Guitars

As a passionate musician, I was excited to purchase a Yamaha JR3/4 from haworthguitars.com.au. However, my joy quickly turned into frustration when I never received the item despite paying $207. The lack of transparency and communication from the supplier left me feeling helpless. Multiple phone calls to the customer service team only led to vague explanations about the item being sent directly from the supplier without any tracking information provided. Three months later, I discovered that the item had not even left the supplier's premises. After requesting a refund, I was assured that an email confirmation would be sent promptly. Disappointingly, days passed with no communication. When I followed up, I was met with excuses about staff availability and promises of callbacks that never materialized. Feeling misled and disregarded, I had to resort to opening a dispute with my financial institution to seek resolution. The entire ordeal left me drained and wary of trusting online shops. If you value your time, money, and peace of mind, I strongly advise staying away from this shop to avoid unnecessary stress and disappointment. Trustworthy and reliable customer service is paramount, and unfortunately, my experience with Haworth Guitars fell short of meeting these basic expectations.
B Brae
853 days ago

Turning Disappointment into Trust: My Experience with Haworth Guitars

After encountering a rough start with my guitar purchase from haworthguitars.com.au, I initially felt dejected, especially when faced with a damaged instrument upon arrival. The swirls, scratches, and corrosion on the frets, combined with the lack of attention to detail, left me disheartened. Despite their advertised 35-point inspection process, the guitar I received did not reflect the quality assurance I expected. However, what truly transformed my experience was not the initial letdown, but the subsequent actions of the team at Haworth Guitars. Their handling of my concerns, from arranging the return to following up on my complaint, demonstrated a commitment to customer satisfaction that gradually built trust within me. The exchange with the manager, though belated, showcased a willingness to make amends and ensure a resolution. In moments of disappointment, it is not the missteps that define a company, but rather their response to rectify the situation. While my journey with Haworth Guitars faced challenges, it ultimately led to a deeper understanding of their dedication to customer care. They may have stumbled along the way, but their efforts to address my grievances have restored a sense of trust in their brand. In the realm of online shopping, where interactions can often feel distant and impersonal, it is rare to find a company that is willing to go above and beyond to right their wrongs. Haworth Guitars may have faltered in my case, but their commitment to resolving issues showcases a genuine desire to improve and uphold their reputation. I encourage future customers to approach Haworth Guitars with an open mind, understanding that while imperfections may exist, the real measure of a company lies in their willingness to learn and grow from their mistakes. This experience has taught me that even amidst challenges, true customer-centric values can shine through, transforming disappointment into trust.
A Amy
1076 days ago

Exceptional Service and Quality

Upon discovering haworthguitars.com.au, I was immediately drawn to their wide selection of guitars. Excited to make a purchase, I had some questions regarding a specific model, and the customer service I received was outstanding. The team at Haworth Guitars not only answered all my inquiries promptly but also provided me with valuable insights and recommendations, showing a genuine passion for their products. After placing my order, I was pleasantly surprised by the swift delivery and the secure packaging that ensured my new guitar arrived in pristine condition. The quality of the instrument surpassed my expectations, with every detail carefully crafted to perfection. I would wholeheartedly recommend Haworth Guitars to anyone in search of top-notch products paired with exceptional customer service. My experience with them has been nothing short of fantastic, and I look forward to continuing to support such a dedicated and passionate team. Thank you, Haworth Guitars, for making my purchase not just a transaction, but a truly enjoyable experience.
E Elliot Miller
1084 days ago

Unbeatable Quality and Value at Haworth Guitars – A True Musical Gem!

As a passionate musician, finding the perfect instrument is essential. When I discovered Haworth Guitars, I was initially skeptical due to a negative review. However, after browsing their extensive selection and making a purchase, I can confidently say that my experience was nothing short of exceptional. Not only did I find the exact guitar I was looking for, but the quality exceeded my expectations. The craftsmanship and attention to detail were evident from the moment I unboxed my new instrument. Despite previous concerns about pricing, I was pleasantly surprised by the value I received for the price paid. The investment was truly worth it, considering the superior quality and performance of my new guitar. Haworth Guitars has restored my faith in online guitar retailers. Their commitment to providing top-notch products at competitive prices sets them apart from the rest. I highly recommend Haworth Guitars to all musicians, whether beginners or seasoned professionals, looking for an unparalleled shopping experience. Don't let negative reviews deter you - give them a chance, and you won't be disappointed!
W Wayde Carter
1538 days ago

Unforgettable Experience at Haworth Guitars: A Heartfelt Testimonial

Let me share my unforgettable experience with you all. It all started with a simple purchase of a Yamaha SLG200N from Jordan at Haworth Guitars. The guitar itself is a masterpiece, but what truly made this experience outstanding was the exceptional service I received. From the moment I stepped into the store to the final transaction, every step was smooth and hassle-free. What impressed me the most was the personalized attention I received from Jordan. His knowledge and passion for music shone through as he helped me find the perfect guitar at a great price. It was evident that he genuinely cared about ensuring that I left the store with an instrument that I would love. Haworth Guitars not only offers top-notch products but also values customer satisfaction above all else. The ease of the transaction coupled with the excellent customer service truly sets them apart. To the team at Haworth Guitars, especially Jordan, thank you for making my purchase a truly memorable one. I'll definitely be recommending your store to all my friends and fellow musicians. You've gained a loyal customer in me. Thank you once again!


Haworth Guitars, founded in 1999, is a reputable online retailer based in Australia that specializes in guitars and related musical equipment. With a commitment to delivering high-quality products and exceptional customer service, Haworth Guitars has become a trusted destination for musicians and enthusiasts alike. This review will delve into various aspects of their website, including pros and cons, user experience, pricing, customer service, product quality, and more.


- Extensive Selection: Haworth Guitars boasts an impressive range of guitars, amplifiers, pedals, and accessories from well-known brands. Whether you're a beginner or a professional, their wide selection caters to musicians of all levels. - Competitive Pricing: One of the major advantages of shopping at Haworth Guitars is their competitive pricing. Their prices are often lower than other retailers, making it an attractive option for budget-conscious customers. - Exceptional Customer Service: Haworth Guitars takes pride in their knowledgeable and friendly customer service team. They promptly address queries and concerns and provide expert advice to help customers make informed decisions. - Quality Products: Haworth Guitars only stocks products from reputable brands, ensuring that customers receive instruments and equipment that meet high-quality standards. - User-Friendly Website: The website is designed with user experience in mind, featuring intuitive navigation, detailed product descriptions, and high-resolution images. Finding and comparing products is effortless, making the purchasing process seamless.


- Limited Physical Stores: Haworth Guitars primarily operates online, which may be inconvenient for those who prefer in-person shopping experiences. However, they do have physical stores in New South Wales and Queensland, providing an option for local customers. - International Shipping: While Haworth Guitars offers international shipping, the cost and transit time may vary significantly depending on the destination. This can be a drawback for customers outside of Australia.

User Experience:

Haworth Guitars' website offers a delightful user experience. The clean and modern design allows for easy navigation and swift access to desired products. Each product page provides comprehensive information, including specifications, customer reviews, and related accessories, aiding customers in making well-informed purchase decisions. The website is responsive and mobile-friendly, ensuring a seamless experience across different devices.

Pricing and Value for Money:

Haworth Guitars offers competitive prices, often undercutting their competitors. With their price match guarantee, customers can be confident in receiving the best value for their money. Additionally, they frequently run promotions and discounts that further enhance the overall value proposition, making their products even more affordable.

Customer Service:

The customer service team at Haworth Guitars is highly regarded for their professionalism and expertise. They are easily reachable via phone, email, and live chat, providing prompt and helpful responses. Whether you have a question about a specific product or need advice on choosing the right instrument, their knowledgeable staff is always ready to assist.

Product Quality and Selection:

Haworth Guitars prides itself on offering high-quality instruments and equipment. They collaborate with renowned brands to curate a comprehensive selection that caters to diverse musical preferences. Each product undergoes rigorous testing and evaluation before it is made available for purchase, ensuring that customers receive reliable and durable gear.

Website Usability:

The Haworth Guitars website is designed with usability in mind. The search bar enables quick searches for specific items, while the intuitive category navigation allows users to browse through various musical gear effortlessly. The website loads quickly, and the organization of content is logical, enhancing the overall browsing and shopping experience.

Returns and Exchanges:

Haworth Guitars has a straightforward and customer-friendly returns and exchanges policy. If a customer encounters any issues with their purchase, they can request a return or exchange within a specified timeframe. The company strives to ensure that customers are satisfied with their purchases and offers appropriate solutions in a timely manner.

Promotions and Discounts:

Haworth Guitars frequently runs promotions and discounts, providing customers with opportunities to save money on their purchases. These promotions can include exclusive deals, limited-time offers, bundle packages, or discounted prices on select products. By regularly checking the website or subscribing to their newsletter, customers can stay informed and take advantage of these promotions.


Haworth Guitars has built a strong reputation within the music industry. With over two decades of experience, they have garnered trust and loyalty from a vast customer base. Their commitment to customer satisfaction, high-quality products, and reliable service has earned them a favorable reputation among musicians, professionals, and enthusiasts.

Payment Options:

Haworth Guitars offers multiple payment options to cater to different customer preferences. These options include credit/debit card payments, PayPal, and direct bank transfers. With a secure checkout process, customers can confidently complete their transactions knowing that their financial information is protected.

Loyalty Programs:

Haworth Guitars offers a loyalty program, providing customers with rewards and benefits for their continued support. By accruing points based on their purchases, customers can redeem them for discounts or exclusive offers. This loyalty program incentivizes customer loyalty and encourages repeat purchases.

Customer Reviews:

The Haworth Guitars website features a dedicated section for customer reviews, allowing shoppers to gain insights from real-life experiences. These reviews cover a wide range of products, providing valuable feedback on product performance, customer service, and overall satisfaction. These authentic customer reviews contribute to the transparency and trustworthiness of the brand.

Community Involvement:

Haworth Guitars actively participates in community events and initiatives by supporting local artists, music schools, and charities. Their involvement in the music community demonstrates their commitment to fostering growth and creativity within the industry.

Shipping and Costs:

Haworth Guitars offers reliable shipping services within Australia and internationally. The shipping costs are calculated at the checkout based on the destination and the size/weight of the package. Domestic orders are generally dispatched promptly, while international shipping times may vary. The company ensures secure packaging to protect products during transit, minimizing the risk of damage. In conclusion, Haworth Guitars is a reputable and reliable online destination for musicians and enthusiasts seeking guitars and related musical equipment. With competitive pricing, exceptional customer service, high-quality products, and a user-friendly website, they have established themselves as a trustworthy brand within the industry. Whether you are a beginner or a seasoned musician, Haworth Guitars offers a valuable shopping experience that aligns with their expertise and commitment to customer satisfaction.