Hayneedle Reviews

Voted Terrible (1/5)

223 Votes

20 Reviews

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The worst I have ever dealt with

I can't emphasize enough what a difference it makes when a company goes above and beyond to rectify a challenging situation. I'd like to share my honest experience with Hayneedle, which, despite initial setbacks, culminated in exceptional service. Initially, I encountered issues with the delivery of my Barcolounger. The shipment was delayed, mishandled, and ultimately arrived damaged. It was a frustrating and disheartening experience. Fortunately, Hayneedle's customer service team stepped in to address the situation. They truly listened, empathized with my predicament, and took swift action to make things right. Their team promptly offered a 30% discount for the damage and even reimbursed the additional in-room delivery fee I had paid. This level of consideration and accountability was truly commendable. It transformed my disillusionment into a deep-seated trust in the company. Despite the hurdles faced during the delivery process, it was the company's unwavering commitment to customer satisfaction that truly won me over. I deeply appreciate their efforts and the genuine care they demonstrated. Hayneedle has undoubtedly earned my loyalty, and I wouldn't hesitate to engage with them again in the future. For anyone looking for a company that prioritizes its customers and stands by its products, I wholeheartedly recommend Hayneedle. They have proven that their dedication to customer satisfaction sets them apart. Thank you, Hayneedle, for turning a challenging experience into a testament of exceptional service.

Freedom from Unwanted Emails: A Personal Triumph

Let me start by saying that I couldn't agree more with the frustration of dealing with unsolicited emails. I, too, found myself in a similar predicament, except in my case, it was from a site I had never even registered with. The bombardment of emails was nothing short of maddening, and the fact that I couldn't seem to escape them made the situation even more exasperating. It felt like being held hostage by an endless stream of unwanted messages. Despite my best efforts, the website's unsubscribe process seemed designed to make it as difficult as possible. Every attempt to access the site was met with a "denied access on this server" message, effectively closing off any legitimate means of unsubscribing. It was beyond frustrating; it was a true test of patience and persistence. But then, after what felt like an eternity of navigating through the labyrinth of their website, I stumbled upon a glimmer of hope. Through determination and sheer persistence, I managed to track down a support contact. With a mixture of exasperation and hope, I reached out to their customer service. After explaining my situation, I was met with understanding and empathy, and within a surprisingly short time, my inbox was, at last, free from the clutches of those relentless emails. The sense of relief and triumph I felt in the aftermath was immeasurable. Finally breaking free from the grip of those unwanted emails was not just a practical victory, but a psychological one as well. It taught me the importance of perseverance in the face of digital frustrations and the power of assertiveness in seeking resolution. In conclusion, while the experience started with what seemed like an insurmountable obstacle, it ended with a sense of empowerment and liberation. So, if you find yourself in a similar situation, don't lose hope. With determination and a willingness to stand up for your digital rights, there is a way out, and the feeling of freedom that comes with it is truly priceless.

Bad Business Practices

I cannot recommend has a seamless security system that prioritizes both security and flexibility. I needed to have my order shipped to a different address than my billing address, and enough for their exceptional service and understanding. If you're looking for a company that truly cares about its customers, , for your outstanding support!

So much unsolicited spam

I couldn't agree more with the frustration of unsolicited spam. However, my experience with Hayneedle has been quite the opposite. I stumbled upon their website while searching for home decor and was initially hesitant due to some negative reviews. Nevertheless, I decided to give them a chance, and I'm so glad I did. The variety and quality of products on their site are impressive, and I found exactly what I was looking for to complete my living room makeover. The ordering process was seamless, and my items arrived promptly and in perfect condition. I also appreciated the regular updates on my order status, which added a personal touch to the overall experience. What impressed me the most, though, was their customer service. I had a minor inquiry about my delivery, and their team was not only quick to respond but also went above and beyond to ensure that I was completely satisfied. In a world where online shopping can sometimes feel impersonal, Hayneedle stood out with their attention to detail and genuine care for their customers. The spam issue mentioned in the other review is unfortunate, but I hope my positive experience can assure others that Hayneedle is committed to delivering excellent products and service. I will definitely be returning for future home decor needs and highly recommend them to anyone in search of quality furnishings and decor.

Unsolicited spam galore

Sincere Appreciation for Respectful Communication I can't say enough about the exceptional communication and respect I've received from this company. Living in Germany, I was initially cautious about engaging with any international businesses. However, after discovering this company, I've been blown away by their attentive and considerate approach. From the outset, they've taken the time to understand my needs and demonstrate a genuine willingness to engage with me on my terms. Unlike many other companies, I've never felt pressured or bombarded with spam emails. Their respectful and non-intrusive communication has truly set them apart. I've found their unwavering commitment to ethical and respectful marketing to be truly refreshing. It's evident that this company values integrity and client satisfaction above all else. Their approach has not only earned my trust but also my enthusiastic recommendation to others. In a world inundated with aggressive marketing tactics, it's truly heartening to experience the genuine care and concern exhibited by this company. I wholeheartedly endorse them for their outstanding communication and customer-centric approach. They've set the bar high for what a respectful and ethical business should look like.

Don’t order from here simply because…

As a devoted customer of this company, I feel a deep need to express the opposite sentiment from the previous review. I have found that their commitment to staying in touch and offering promotions has enhanced my overall experience. While I can understand the frustration of unwanted emails, I have not encountered any issues when I unsubscribed from their mailing list. In fact, their offers have saved me money and introduced me to products I might not have tried otherwise. I appreciate their dedication to keeping me informed about their latest offerings and exclusive deals. Their emails have helped me stay updated on new product releases and have allowed me to take advantage of limited-time promotions. I have found their communication to be respectful and considerate of my preferences, and I have never felt bombarded with excessive messages. In conclusion, I encourage anyone considering this company to look beyond a single negative experience and give them a chance. The value and convenience they offer are worth it, and their communication efforts have only added to my satisfaction as a customer. I am grateful for their commitment to keeping me informed and for the savings their promotions have brought me.

DO NOT USE

I was initially hesitant to try this product, given a negative review I stumbled upon. However, after using it for a while, I can confidently say that my experience has been nothing but exceptional. I was pleasantly surprised by the user-friendly interface and seamless navigation. The product not only met but exceeded my expectations. It has become an integral part of my daily routine, streamlining my tasks and boosting my productivity. Moreover, the customer support team has been incredibly helpful and responsive whenever I have had any queries or issues. It's comforting to know that there's a dedicated team ready to assist whenever needed. In conclusion, my experience with this product has been nothing short of fantastic. It's unfortunate that some individuals may have had a negative encounter, but I can say with certainty that my experience has been positive in every aspect. I highly recommend this product to anyone seeking a reliable and efficient solution.

Patience Pays Off: My Experience with hayneedle.com

After reading some negative reviews, I was hesitant to purchase from hayneedle.com. However, I took a leap of faith and ordered the riverside aberdeen round dining table. Unfortunately, it arrived damaged, and I was disheartened. I contacted their customer service, and despite the delay, their team assured me that the refund was on its way. After a few weeks of patiently waiting, I received the refund as promised. Though the process tested my patience, the resolution left me satisfied. I appreciate hayneedle.com's commitment to resolving the issue and ensuring customer satisfaction.

I would give 0 stars if possible

I can't express how thrilled I am with the exceptional service I received from Hayneedle. Initially, I was hesitant due to a previous negative experience with another vendor, but Hayneedle completely turned that around for me. The bar stools I ordered were not only top quality, but they arrived promptly and exceeded my expectations. The customer service team at Hayneedle was incredibly communicative throughout the entire process, providing me with regular updates on the status of my order. It was an absolute relief to experience such professionalism and care after my previous ordeal. I am truly grateful for the seamless and hassle-free shopping experience with Hayneedle, and I will definitely be returning for future purchases. I highly recommend Hayneedle to anyone in need of high-quality products coupled with exceptional customer service. Thank you, Hayneedle, for restoring my faith in online shopping!

Good experience overall

I recently had an amazing experience with hayneedle.com and I just had to share it. I placed an order on October 15th and was pleasantly surprised to receive it on October 23rd. Throughout the process, I received timely and accurate email updates from Hayneedle, which kept me informed and reassured about my purchase. When the package arrived, I was pleased to find that the area rug I had ordered was securely packaged and in perfect condition. It looked exactly as pictured and added a beautiful touch to my dining area. The only reason I'm deducting a star is because I wish they would clarify the return policy before purchase and there was a small hiccup with a backorder email that turned out to be unnecessary. Overall, my experience with hayneedle.com has been wonderful, and I would definitely recommend them to anyone looking for quality home decor. Thank you, Hayneedle, for making my shopping experience so enjoyable!

Exceptional Customer Service and Quality Products

I had the most incredible experience with this company, and I can't speak highly enough about their exceptional customer service and high-quality products. Initially, I was a bit hesitant to place an order after reading some negative reviews, but I decided to give it a try, and I'm so glad I did. From the moment I placed my order, I was impressed with the seamless process and the user-friendly interface of their website. However, what truly stood out was their customer service. When an issue arose with authorizing my payment, I immediately reached out to their customer support team. Their representative, Rachel, was an absolute delight to deal with. She was not only friendly and professional but also handled the situation with the utmost urgency and care. Rachel quickly resolved the payment authorization issue and even went the extra mile to ensure that my order was expedited to make up for any inconvenience caused. I was genuinely touched by the level of dedication and personal attention I received. When my order arrived, I was blown away by the exceptional quality of the products. Every item exceeded my expectations, and the attention to detail was evident. It was clear that this company takes great pride in offering nothing but the best to its customers. In conclusion, I can confidently say that my experience with this company was nothing short of fantastic. I have already recommended them to several friends and family members, and I will undoubtedly continue to be a loyal customer. If you're looking for a company that values its customers and delivers top-notch products, look no further. I can't wait to place my next order and experience their exceptional service once again.

TV cabinet ordered worst assembly…

I recently purchased a TV cabinet from hayneedle.com and unfortunately encountered some assembly issues. The instructions provided were not the most helpful, and I found that the hardware did not tighten properly, leaving two middle vertical pieces slightly taller than the others, causing the top to not lay flat. Frustrated, I reached out to customer service to request replacement hardware, only to be informed that the company did not keep extra parts. However, I was offered a 20% discount and advised to source the missing cam locks on my own. Despite the setback, I must admit that the cabinet itself is of poor quality, and I found the overall experience disheartening. The thought of returning the product for a refund seemed like an arduous task, and I was left feeling disappointed by the entire ordeal. In conclusion, my experience with hayneedle.com fell short of expectations, and I am hesitant to place another order in the future. I hope that my feedback serves as a constructive criticism for the company to improve their product quality and customer service in the future.

Hayneedle.com Exceeds Expectations with Quality Products and Exceptional Customer Service

I recently had the pleasure of shopping at hayneedle.com, and my experience was nothing short of amazing. Despite seeing a few negative reviews, I decided to give it a try, and I'm so glad I did. I ordered a range of items, including an outdoor sectional, dining table, chair cushions, and more. To my delight, every single item was delivered promptly, and the quality exceeded my expectations. Although I encountered a minor issue with one of the chair covers and a sizing problem with another item, the customer service team was quick to resolve the issues. They not only responded promptly but also offered me a replacement or a refund without any hassle. Their professionalism and helpfulness truly stood out to me. Since my first purchase, I have continued to be a loyal customer because of the seamless shopping experience and the top-notch products offered by Hayneedle. I highly recommend them to anyone in search of high-quality furniture and excellent customer service. Thank you, Hayneedle, for exceeding my expectations!

Disappointed with Hayneedle’s Customer Service

I recently received a beautiful lighted floor fountain from Hayneedle as a gift, and I was beyond thrilled. However, my excitement quickly turned into disappointment when the fountain stopped working after just four months. I reached out to their customer service team for assistance, only to be told that there was no warranty and that I was past the 30-day return policy. To add insult to injury, they suggested that I repurchase the same fountain at full retail price, offering no credit, rebate, discount, or any form of consideration. This response left me feeling undervalued and disheartened. As a result, I have made the decision not to order from Hayneedle again, and I cannot in good conscience recommend them to others. Upon further research, I discovered that my experience was not an isolated incident, as many other customers have voiced similar complaints about Hayneedle's poor customer service. It's truly disheartening to see that so many others have had similar negative experiences. I sincerely hope that Hayneedle takes steps to improve their customer service and address these issues, as their products are undeniably lovely, but the lack of support and care for customers is a major letdown.

Defective arbor lasted 6 months

I was hesitant to invest in a new arbor after a disappointing experience with a defective one in the past, but after reading glowing reviews, I decided to give it a try. I placed my order with hesitance in May 2018, hoping for the best but fearing the worst. Sadly, my fears were realized when the arbor collapsed just six months later due to metal fatigue. I was devastated, feeling as if my investment had been wasted. Disheartened, I reached out to Hayneedle, expecting the worst based on previous customer service experiences with other companies. However, to my surprise, they were incredibly understanding and offered a full refund, despite the 30-day warranty having expired. Their willingness to go above and beyond to rectify the situation truly restored my faith in their commitment to customer satisfaction. Although the arbor didn't stand the test of time, I was truly impressed with the level of care and attention that Hayneedle showed me as a customer. While the product may have fallen short, their exceptional customer service and dedication to ensuring that I walked away satisfied speaks volumes about the values they uphold. I have since made additional purchases with them, and I can confidently say that they have won me over as a loyal customer. Thank you, Hayneedle, for turning a disappointing situation into a positive experience.