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Hayneedle.com is an online retailer offering an extensive selection of indoor and outdoor furniture, decor, lighting, home furnishings, and more for every budget and style. The e-commerce site was established in 2002 and is based in Omaha, Nebraska. With over 3,000 brands, Hayneedle.com is one of the largest online stores for home goods in the USA.
Pros and Cons:
Pros:
- A huge selection of home goods at competitive prices
- Free shipping on most orders over $49
- Easy-to-use website interface
- User-friendly mobile app
- Free returns for most items within 30 days
Cons:
- Some customers report shipping delays
- Limited selection of premium brands
- No brick-and-mortar stores
User Experience:
The Hayneedle.com website is user-friendly and easy to navigate, with intuitive search and filtering functions. Customers can easily browse, compare, and purchase products from various categories. The mobile app is also easy to use, with a similar interface to the website.
Pricing and Value for Money:
Hayneedle.com offers competitive pricing and value for money for most products. The site has a dedicated Sale section, where customers can find discounted items from various categories. Additionally, the site offers competitive pricing on popular items compared to other online retailers.
Alternatives:
Other online retailers that offer similar products to Hayneedle.com include Wayfair, Amazon, and Overstock.
Customer Service:
Hayneedle.com offers excellent customer service, with a dedicated team available via phone or email. The site also features a comprehensive FAQ section and an online chat function for quick assistance.
Product Quality and Selection:
Hayneedle.com offers a vast selection of high-quality products from over 3,000 brands. The site offers a variety of styles to cater to different customer preferences and budgets. Customers can find affordable options as well as higher-end brands for premium products.
Website Usability:
The website is easy to navigate with clear labeling and search options. The site has an organized layout and a visually appealing design that makes it easy for customers to find what they are looking for.
Returns and Exchanges:
Hayneedle.com offers free returns on most items within 30 days. To return an item, customers can initiate a return via the website, and a pre-paid return shipping label will be provided.
Promotions and Discounts:
Hayneedle.com offers promotions and discounts regularly, including seasonal sales, clearance events, and holiday discounts. Customers can also sign up for the newsletter to receive exclusive deals and discounts.
Reputation:
Hayneedle.com has an excellent reputation for providing quality products, efficient delivery, and excellent customer service.
Payment Options:
Hayneedle.com accepts all major credit cards, PayPal, and Hayneedle gift cards. Payment information is secured through SSL encryption technology.
Loyalty Programs:
Hayneedle.com does not currently offer a loyalty program, but customers can sign up for the newsletter to receive exclusive deals and discounts.
Customer Reviews:
Hayneedle.com has a large collection of customer reviews for each product. Customers can read reviews for each product before making a purchase to ensure that they are getting a quality product.
Community Involvement:
Hayneedle.com is committed to community outreach and supports various charitable organizations through donations, volunteering, and other means.
Shipping and Costs:
Hayneedle.com offers free shipping on most orders over $49. For orders under $49, standard shipping rates apply. The site also offers expedited shipping options for an additional fee.
Review Description: Apparently they think that suddenly flooding my inbox with spam every single day is a good way to get me to spend money with them. Unsubscribe option did nothing to stop the spam. I will never use Hayneedle again because of your spam policy. Judging by the comments on here, I'm not the only one. Do the people who think these campaigns up not have email themselves? They must not, otherwise they would realize how much this annoys people.
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Reviewer Name: Andreas
Review Submission Date: 2022-12-08
Review Title: SPAM
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Review Description: SPAM, SPAM and more SPAM. I can't unsubscribe or even access their web site.
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Reviewer Name: Ashlyn
Review Submission Date: 2022-11-17
Review Title: Don't order from here simply because…
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Review Description: Don't order from here simply because they're annoying. I've unsubscribed from them at least 10 times, blocked them from emailing me 5 times. LEAVE ME ALONEEEE your offers and promotions are trash.
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Reviewer Name: Friend of Ted
Review Submission Date: 2022-11-14
Review Title: DO NOT USE
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Review Description: SPAM SPAM SPAM They illegally add you to their mailing list and send hundreds of spam emails - then when you try to unsubscribe it states you can't access the page. Somehow they managed to infiltrate my other email account - avoid at all costs!!!
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Reviewer Name: Rajesh James
Review Submission Date: 2022-11-04
Review Title: Courteous customer service, great products
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Review Description: I ordered a set of bar stools,but realized I had the wrong size. I was able to return the set and order a new set that were the correct height. The product looks great and was shipped efficiently. The return process was smooth, and the customer service representative was courteous and efficient.
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Reviewer Name: Curtis Dorman
Review Submission Date: 2022-06-09
Review Title: Picture showed,not what you get.
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Review Description: I ordered a Raven sculpture. The website shows a Black Raven as it should be. I received a sandy brown sculpture. This is unacceptable to sell stuff different then the item in the picture. Never again will I by anything from Hayneedle.
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Reviewer Name: Josh
Review Submission Date: 2022-05-21
Review Title: Terrible 1st order experience. Never Again
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Review Description: I tried to buy a $2000 outdoor dining table set and they cancelled my order because the billing and shipping were different. Seriously this is 2022 - fire your fraud team for being so incompetent. This was my first and now my last order I will ever place with you. I hope you go out of business. Truly terrible business practices.
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Reviewer Name: Rob Richie
Review Submission Date: 2022-05-02
Review Title: STAY AWAY from this horrible company
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Review Description: STAY AWAY from this horrible company. The most ignorant management on the face of the earth. I tried to spend $800 with them and it was a nightmare. I cancelled the order thank goodness and now reading Trustpilot reviews, I am glad that I did. A complete joke of a company who won't be around in 2023.
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Reviewer Name: Henri
Review Submission Date: 2022-03-05
Review Title: Deceptive sales and poor customer service
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Review Description: I purchased a towel set which was advertised as being 900gsm (grams per square meter). These towels were expected to be some of thickest on the market. What they sent were as thin as beach towels. Nowhere on the packaging did the towels claim to be 900gsm.I asked them for a refund. I was told that they would only give me a partial refund and a return address label to ship the package back, within 24 hours. It has been a week and I have not received the return instructions.
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Reviewer Name: Alontra Riley
Review Submission Date: 2021-12-23
Review Title: horrible service
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Review Description: I ordered a table about a week ago and the day before the delivery I received an email saying they canceled my order. Now it is the Holidays and my children, and I have nothing to eat on at this time. I will never order from this website ever again.