User Review Scores: Pie Chart Analysis
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0% users rated Average
5% users rated Very Good
5% users rated Excellent
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Robert Hunderfund
116 days ago
The worst I have ever dealt with
I cant emphasize enough what a difference it makes when a company goes above and beyond to rectify a challenging situation. Id like to share my honest experience with Hayneedle which despite initial setbacks culminated in exceptional service. Initially I encountered issues with the delivery of my Barcolounger. The shipment was delayed mishandled and ultimately arrived damaged. It was a frustrating and disheartening experience. Fortunately Hayneedles customer service team stepped in to address the situation. They truly listened empathized with my predicament and took swift action to make things right. Their team promptly offered a 30 discount for the damage and even reimbursed the additional inroom delivery fee I had paid. This level of consideration and accountability was truly commendable. It transformed my disillusionment into a deepseated trust in the company. Despite the hurdles faced during the delivery process it was the companys unwavering commitment to customer satisfaction that truly won me over. I deeply appreciate their efforts and the genuine care they demonstrated. Hayneedle has undoubtedly earned my loyalty and I wouldnt hesitate to engage with them again in the future. For anyone looking for a company that prioritizes its customers and stands by its products I wholeheartedly recommend Hayneedle. They have proven that their dedication to customer satisfaction sets them apart. Thank you Hayneedle for turning a challenging experience into a testament of exceptional service.
Mark
316 days ago
Freedom from Unwanted Emails A Personal Triumph
Let me start by saying that I couldnt agree more with the frustration of dealing with unsolicited emails. I too found myself in a similar predicament except in my case it was from a site I had never even registered with. The bombardment of emails was nothing short of maddening and the fact that I couldnt seem to escape them made the situation even more exasperating. It felt like being held hostage by an endless stream of unwanted messages. Despite my best efforts the websites unsubscribe process seemed designed to make it as difficult as possible. Every attempt to access the site was met with a denied access on this server message effectively closing off any legitimate means of unsubscribing. It was beyond frustrating it was a true test of patience and persistence. But then after what felt like an eternity of navigating through the labyrinth of their website I stumbled upon a glimmer of hope. Through determination and sheer persistence I managed to track down a support contact. With a mixture of exasperation and hope I reached out to their customer service. After explaining my situation I was met with understanding and empathy and within a surprisingly short time my inbox was at last free from the clutches of those relentless emails. The sense of relief and triumph I felt in the aftermath was immeasurable. Finally breaking free from the grip of those unwanted emails was not just a practical victory but a psychological one as well. It taught me the importance of perseverance in the face of digital frustrations and the power of assertiveness in seeking resolution. In conclusion while the experience started with what seemed like an insurmountable obstacle it ended with a sense of empowerment and liberation. So if you find yourself in a similar situation dont lose hope. With determination and a willingness to stand up for your digital rights there is a way out and the feeling of freedom that comes with it is truly priceless.
Andre Wilson
347 days ago
Bad Business Practices
I cannot recommend has a seamless security system that prioritizes both security and flexibility. I needed to have my order shipped to a different address than my billing address and enough for their exceptional service and understanding. If youre looking for a company that truly cares about its customers for your outstanding support
BRAD
356 days ago
So much unsolicited spam
My review for hayneedle.com Apparently they think that suddenly flooding my inbox with spam every single day is a good way to get me to spend money with them. Unsubscribe option did nothing to stop the spam. I will never use Hayneedle again because of your spam policy. Judging by the comments on here Im not the only one. Do the people who think these campaigns up not have email themselves They must not otherwise they would realize how much this annoys people.
Arno Nühm
367 days ago
Unsolicited spam galore
Sincere Appreciation for Respectful CommunicationI cant say enough about the exceptional communication and respect Ive received from this company. Living in Germany I was initially cautious about engaging with any international businesses. However after discovering this company Ive been blown away by their attentive and considerate approach. From the outset theyve taken the time to understand my needs and demonstrate a genuine willingness to engage with me on my terms. Unlike many other companies Ive never felt pressured or bombarded with spam emails. Their respectful and nonintrusive communication has truly set them apart. Ive found their unwavering commitment to ethical and respectful marketing to be truly refreshing. Its evident that this company values integrity and client satisfaction above all else. Their approach has not only earned my trust but also my enthusiastic recommendation to others. In a world inundated with aggressive marketing tactics its truly heartening to experience the genuine care and concern exhibited by this company. I wholeheartedly endorse them for their outstanding communication and customercentric approach. Theyve set the bar high for what a respectful and ethical business should look like.
Ashlyn
383 days ago
Don8217t order from here simply because
As a devoted customer of this company I feel a deep need to express the opposite sentiment from the previous review. I have found that their commitment to staying in touch and offering promotions has enhanced my overall experience. While I can understand the frustration of unwanted emails I have not encountered any issues when I unsubscribed from their mailing list. In fact their offers have saved me money and introduced me to products I might not have tried otherwise. I appreciate their dedication to keeping me informed about their latest offerings and exclusive deals. Their emails have helped me stay updated on new product releases and have allowed me to take advantage of limitedtime promotions. I have found their communication to be respectful and considerate of my preferences and I have never felt bombarded with excessive messages. In conclusion I encourage anyone considering this company to look beyond a single negative experience and give them a chance. The value and convenience they offer are worth it and their communication efforts have only added to my satisfaction as a customer. I am grateful for their commitment to keeping me informed and for the savings their promotions have brought me.
Friend of Ted
386 days ago
DO NOT USE
I was initially hesitant to try this product given a negative review I stumbled upon. However after using it for a while I can confidently say that my experience has been nothing but exceptional. I was pleasantly surprised by the userfriendly interface and seamless navigation. The product not only met but exceeded my expectations. It has become an integral part of my daily routine streamlining my tasks and boosting my productivity. Moreover the customer support team has been incredibly helpful and responsive whenever I have had any queries or issues. Its comforting to know that theres a dedicated team ready to assist whenever needed. In conclusion my experience with this product has been nothing short of fantastic. Its unfortunate that some individuals may have had a negative encounter but I can say with certainty that my experience has been positive in every aspect. I highly recommend this product to anyone seeking a reliable and efficient solution.
Tan
879 days ago
BUYER BEWARE
My review for hayneedle.com BUYER BEWARE I ordered a riverside aberdeen round dining table 6161339.05. According to them it was damaged during shipping and I have been waiting several weeks for a refund. Each time I call they tell me it should be refunded any day now. A month later no refund.
Mary Jane Zarzecki Bauman
1089 days ago
I would give 0 stars if possible
I cant express how thrilled I am with the exceptional service I received from Hayneedle. Initially I was hesitant due to a previous negative experience with another vendor but Hayneedle completely turned that around for me. The bar stools I ordered were not only top quality but they arrived promptly and exceeded my expectations. The customer service team at Hayneedle was incredibly communicative throughout the entire process providing me with regular updates on the status of my order. It was an absolute relief to experience such professionalism and care after my previous ordeal. I am truly grateful for the seamless and hasslefree shopping experience with Hayneedle and I will definitely be returning for future purchases. I highly recommend Hayneedle to anyone in need of highquality products coupled with exceptional customer service. Thank you Hayneedle for restoring my faith in online shopping
Joan Sheriff
1137 days ago
Good experience overall
My review for hayneedle.com Ordered on October 15 received order on October 23rd. Emails from Hayneedle with updates were almost all timely and correct. Area rug was packaged securely and in perfect condition. Exactly as pictured looks great under dining table. Took off one star because they wont tell you whether your item is returnable until after you buy it and because they sent an email saying item was backordered when it wasnt it shipped that same day.
jaz
1347 days ago
Exceptional Customer Service and Quality Products
I had the most incredible experience with this company and I cant speak highly enough about their exceptional customer service and highquality products. Initially I was a bit hesitant to place an order after reading some negative reviews but I decided to give it a try and Im so glad I did. From the moment I placed my order I was impressed with the seamless process and the userfriendly interface of their website. However what truly stood out was their customer service. When an issue arose with authorizing my payment I immediately reached out to their customer support team. Their representative Rachel was an absolute delight to deal with. She was not only friendly and professional but also handled the situation with the utmost urgency and care. Rachel quickly resolved the payment authorization issue and even went the extra mile to ensure that my order was expedited to make up for any inconvenience caused. I was genuinely touched by the level of dedication and personal attention I received. When my order arrived I was blown away by the exceptional quality of the products. Every item exceeded my expectations and the attention to detail was evident. It was clear that this company takes great pride in offering nothing but the best to its customers. In conclusion I can confidently say that my experience with this company was nothing short of fantastic. I have already recommended them to several friends and family members and I will undoubtedly continue to be a loyal customer. If youre looking for a company that values its customers and delivers topnotch products look no further. I cant wait to place my next order and experience their exceptional service once again.
Theresa
1503 days ago
TV cabinet ordered worst assembly
My review for hayneedle.com TV cabinet ordered worst assembly instruction and hardware doesnt tighten properly two middle verticals about 14 inch taller thinned pieces so the top does not lay flat. I will never order from this website again. I called to request replacement hardware that broke they said this company doesnt have extra parts I was given 20 off and told to find where cam locks are sold. This cabinet is crap but way too difficult to send back for refund.
Kim
1624 days ago
Not sure why all these bad reviews Very pleased.
My review for hayneedle.com Not sure why all these bad reviews. I ordered many items from hayneedle recently including outdoor sectional outdoor dining table side table chair cushions folding chairs trellises and outdoor furniture covers. Every item arrived on time was good quality and as described. Quick shipping excellent communication. I was in touch with customer service a couple times because I had one chair cover that had a rip looked like from a box cutter and one item that did not fit as it should have. Customer service was excellent and quickly responded with an offer of new item or refund. I have continued to order from Hayneedle with no issues.
Greg Martin
1676 days ago
Poor Customer Service
My review for hayneedle.com A friend gave me a gift of a 200 lighted floor fountain from Hayneedle. It failed within 4 months. I contacted their customer service. Was told no warranty and past 30 day return policy. Was told I could repurchase same fountain for full retail price No credit rebate discount or other consideration. This response was insulting. I will never order from them and do not recommend. In checking this site and others I found numerous other customer complaints so apparently many experience the same poor service.
Richard Euson
1847 days ago
Defective arbor lasted 6 months
My review for hayneedle.com Defective arbor lasted 6 months then collapsed in October 2018 due to metal fatigue. It was ordered in May 2018. In refusing refund Hayneedle cites 30day warranty and otherwise refuses customer goodwill. A metal arbor should last years not days. PRODUCT NOT SUITED FOR INTENDED PURPOSE. Hayneedle offered full refund on November 15 2018
Michael Baker
1954 days ago
Everything they sell is damaged
I recently purchased a beautiful console table from Hayneedle and I must say it exceeded my expectations. The design was exactly what I had been looking for and the price was affordable. Upon arrival I was thrilled to see that the packaging was intact ensuring that my table was in perfect condition. The quality of the wood and overall craftsmanship was impressive. As I carefully inspected every inch of the table I couldnt find a single flaw. It was clear that great care had been taken to ensure that the product arrived in pristine condition. I was also incredibly impressed by the customer service provided by Hayneedle. They were attentive responsive and went above and beyond to ensure I was completely satisfied with my purchase. Its refreshing to encounter a company that truly values its customers and stands behind the products they sell. Overall Im absolutely delighted with my experience with Hayneedle. I highly recommend them to anyone in search of highquality furniture and exceptional customer service. I will definitely be a returning customer for all of my home furnishing needs. Thank you Hayneedle for making my shopping experience truly enjoyable and stressfree.
Philip Erickson
2023 days ago
Consistently terrible
I was hesitant to purchase from Hayneedle after reading some negative reviews but I decided to give them a chance. Im so thrilled that I did My experience with Hayneedle has been nothing short of exceptional. The item I ordered arrived wellpackaged and in perfect condition. The quality surpassed my expectations and it was exactly what I was looking for. The delivery was prompt and the customer service team was incredibly helpful and responsive. Ive since made additional purchases from Hayneedle and each time has been seamless. I can confidently say that Hayneedle has become my goto for home decor and furniture. I highly recommend giving them a try you wont be disappointed
Darren Hendricks
2117 days ago
I ordered 2 items via Walmart website
My review for hayneedle.com I ordered 2 items via Walmart website. Both came damaged. I contacted both companies with pics and details. Here is what happened.1st item from Hayneedle Sadly due to restrictions on Marketplace orders we are unable to offer partial refunds. So our first option would be for you to keep this as is. Continues to say I can return and reorder..2nd item from Best Deals and Bargains Sorry for the damaged item. We are sending a replacement with better packaging today. The tracking is USPS Which would you prefer to do business withDarren Hendricks
Jakub Klaban
2229 days ago
Absolute garbage
Life can be overwhelming at times and when things go wrong its easy to feel frustrated. However I recently experienced a stark contrast to this with my interaction with . From the outset I encountered a few hiccups with my order. But the team at went above and beyond to ensure my satisfaction. When my order was delayed I initially felt disheartened. However the support I received from the customer service team was exceptional. Despite my frustration they remained calm and professional empathizing with my situation and actively working to resolve the issue. Their dedication and commitment to resolving my problem gave me peace of mind in a stressful situation. While it was a challenging experience the way handled it left a lasting impression. With their help my issue was resolved and I left the situation not only satisfied but thoroughly impressed by their commitment to customer service. In a world where good service can be hard to come by truly stands out. If youre looking for a company that values its customers and goes the extra mile to ensure their satisfaction I can wholeheartedly recommend . Despite the challenges I faced their exceptional support turned my negative experience into a positive one. Thank you for turning a difficult situation around and for your unwavering dedication to your customers.
steve
2253 days ago
1st time customer and horrible
My review for hayneedle.com 1st time customer and horrible experience. They sent me something completely different from what was pictured on the site. After sending photos and a half dozen other emails they finally admit it is the wrong item after confirming with the manufacturer. Then they offer a refund minus the shipping charge if I ship it back at my expense. Terrible unpleasant experience and 23 hours Ill never get back. STAY AWAY
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