Hazeltons Reviews

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697 Votes

39 Reviews

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In the Food, Beverages & Tobacco category

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90% users rated Terrible
5% users rated Poor
5% users rated Average
0% users rated Very Good
0% users rated Excellent
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G G Dhameja
75 days ago

An Unforgettable Experience with Hazeltons.ca

My encounter with hazeltons.ca was nothing short of extraordinary! I organized a surprise gift two weeks in advance, expecting it on a special date. To my surprise, the package arrived earlier than scheduled, exposed to the harsh cold weather, and the items inside were far from pristine. When I contacted their customer service, I was met with a disappointing response stating they do not offer refunds, completely shirking responsibility for their subpar service. I had paid for a timely delivery on a specific day, an expectation that was grossly disregarded. It pains me to say this, but it seemed like they were more interested in making a profit rather than ensuring customer satisfaction. Excuses were made, such as substitutions being common in the gifting industry, but this only left me feeling misled and undervalued as a customer. What's worse is that they encouraged additional purchases for the hamper, only to omit those items without notification, charging for products that were never delivered. This lack of transparency is not only unacceptable but also tarnishes the reputation of the gifting industry as a whole. My advice? Steer clear of hazeltons.ca if you're looking for a reliable and honest gifting service. The pictures on their website may promise one thing, but the reality is a stark contrast. Trust me, you deserve better than what this company has to offer.
92 days ago

Turning Technical Frustrations into Opportunities

As I navigated through hazeltons.ca, I encountered unexpected technical glitches due to my unique Canadian laptop usage in the United States. This unforeseen circumstance led to challenges on the website, disrupting my order process. Despite the setback, the hazeltons.ca team extended an option for a Canadian e-transfer. However, the US dollar pricing confusion hindered the transaction's completion. In my pursuit of a solution, I reached out to customer service for assistance. To my dismay, the experience was far from ideal. Miko's handling of the situation left much to be desired, with miscommunication and a dismissive attitude adding to my frustration. This encounter, unfortunately, tainted my overall shopping experience. Despite the initial obstacles faced, it is crucial to acknowledge the opportunities for improvement that can arise from such encounters.
T Tweety Casabar
94 days ago

Exceptional Service at Hazeltons.ca – A Customer’s Genuine Experience

Are you looking for a heartfelt and honest testimonial about Hazeltons.ca? Well, look no further! Let me share my personal experience with you. When I ordered a gift from Hazeltons.ca, I was initially thrilled to receive a notification that my package had been "delivered successfully" along with pictures. However, my excitement soon turned into disappointment when I found out that the gift was actually rejected by the recipient due to a minor name discrepancy. Despite the mishap, what truly stood out was the exceptional service I received from the team at Hazeltons.ca. When I reached out to them about the issue, they promptly responded but unfortunately refused to issue a refund without the additional shipping fee of $20. Although this was disheartening, their transparency in communication and adherence to their policies was evident throughout our interaction. While some may view their actions as lacking in customer care, I found their unwavering commitment to their protocols refreshing. When they mentioned, "we don't notify our clients, we don't have to send notifications," it was a stark reminder of their dedication to their processes. Despite my initial frustration, I couldn't help but appreciate their honesty and straightforward approach. In conclusion, my experience with Hazeltons.ca may have had its ups and downs, but it left me with a deeper appreciation for a company that stays true to its principles. So, if you're seeking a gifting service that values integrity and consistency, Hazeltons.ca might just be the perfect fit for you. Remember, amidst the imperfections lies a company striving to uphold its values, and for that, they have earned my respect and recommendation.
A Anna Rubtsov
103 days ago

A Heartfelt Warning: Safeguard Your Surprises

Sharing my candid experience with hazeltons.ca fills me with a mix of disappointment and caution. A thoughtful gesture from my mother turned into a bitter pill to swallow as a crucial misstep by the delivery service led to my package being stolen. The sheer lack of communication from the delivery company, leaving my surprise unattended in the building entrance, exposed it to theft. Seeking recourse, I was met with a disheartening response from HAZELTON'S customer service. Their stance, shifting the responsibility onto customers for lost or stolen gifts, left me feeling helpless and undervalued. The dismissive explanations offered only added insult to injury, leaving me grappling with the loss and a sense of betrayal. In sharing my story, I urge all potential customers to proceed with caution. While hazeltons.ca may offer tempting surprises, the bitter taste of disappointment and lack of accountability in case of mishaps like mine serves as a stark reminder to stay vigilant. Let my experience be a warning to safeguard your surprises and manage your expectations when engaging with hazeltons.ca.
L Libby Henderson
115 days ago

Turning Disappointment into a Heartfelt Testimonial: Rekindling Hope with Hazeltons.ca

During the festive season, I eagerly placed an order on hazeltons.ca to surprise my adult children with a delightful treat on Christmas Day, bridging the physical distance with a touch of love. Anticipation filled my heart as I selected the 1-day ground delivery option, ensuring that the package would arrive either on the 24th or the 25th of December. To my dismay, the package was not shipped until the 27th of December, ultimately reaching its destination on the 28th. Despite missing the joyous occasion we had eagerly anticipated, I found solace in the strength of character of a company during times of disappointment. The customer service team, though unable to turn back time, displayed empathy and understanding, acknowledging the impact of the delayed delivery with sincerity. Their response, though unable to alter the situation, offered a sense of reassurance and a genuine desire to improve. In moments of adversity, true colors shine brightest. I appreciate the efforts of hazeltons.ca in rectifying the situation to the best of their abilities, turning a lapse in service into an opportunity for growth and improvement. Though the experience fell short of expectations, the integrity and accountability displayed have kindled a glimmer of hope in me. While the mishap and subsequent delay were disheartening, the actions taken in its aftermath have tilted the scales towards redemption. Through transparency, sincerity, and a commitment to learning from missteps, hazeltons.ca has rekindled my faith in the potential for improvement and growth, transforming a moment of disappointment into an opportunity for reflection and progress. Amidst the challenges we faced, the journey with hazeltons.ca has been a test of resilience and a reminder of the transformative power of grace in adversity. As I navigate forward with a renewed sense of hope and understanding, I acknowledge that true growth stems not from flawlessness, but from the humility to acknowledge missteps and the determination to evolve.
G Gwen Doyle
118 days ago

A Truly Disappointing Experience – Hazelton’s Cautionary Tale

After reading about the unfortunate incident you faced on hazeltons.ca, I can't help but feel empathy towards your dissatisfaction with their service. It's disheartening to learn that not only was your coffee missing from the order, but also that Hazelton's reluctance to acknowledge their mistake and provide a replacement has left you feeling unheard and undervalued as a customer. The frustration you experienced in having to constantly provide photographic evidence, in a situation where it was practically impossible for the recipient to know the contents beforehand, speaks volumes about the lack of empathy and understanding on Hazelton's part. It's disappointing that rather than rectifying their error promptly, they chose to place the burden of proof on you. Moreover, discovering that they had sent only 2 cheeses instead of the expected 3 adds another layer of disappointment to an already unpleasant experience. It's truly disconcerting how a company of their stature can overlook such crucial details, especially when it comes to fulfilling orders accurately and maintaining customer trust. Your review serves as an essential cautionary tale for fellow consumers, highlighting the importance of transparency, accountability, and customer-centric practices in the e-commerce sector. It's essential to hold companies accountable for their shortcomings and strive for improved standards of service and integrity. Thank you for sharing your genuine experience, and I hope that your feedback prompts Hazelton's to reevaluate their processes and prioritize customer satisfaction above all else. Your story reminds us of the significance of customer loyalty and the impact of each interaction on shaping brand perception.
T Tom Sage
123 days ago

Turning Disappointment into Delight: A Testimonial for Hazelton’s

As I sat across the ocean in the UK, eagerly awaiting for my friends in America to receive a thoughtful Christmas hamper from Hazelton's, little did I know that my excitement would soon turn to disappointment. The hamper, intended to mark their first holiday season as a married couple, arrived in a disastrous state. The wine bottle, inadequately packaged, had shattered, leaving a trail of destruction in its wake. Not only was the hamper experience ruined, but the contents became unusable and inedible. My friends were left with a messy package, unable to enjoy any of the thoughtful treats I had sent. In the midst of this chaos, the response from the company was disheartening. Rather than showing empathy and understanding, they were unhelpful and only willing to replace the damaged wine bottle. Their lack of concern and unwillingness to make amends left me feeling frustrated and let down. The redelivery process was far from seamless, failing to arrive before the holidays and lacking any gesture of goodwill. The entire experience with Hazelton's customer service fell short of expectations, with communication issues and a lack of personalized attention leaving a bitter taste in my mouth. Though my initial encounter with Hazelton's was marred by disappointment and frustration, I cannot help but reflect on the missed opportunity for excellence. It is truly unfortunate that a company with such potential for spreading joy and delight failed to deliver on its promise. I hope that this testimonial serves as a candid reminder of the importance of customer care and quality service in the realm of gifting and hospitality. While my experience may have been marred by mishaps and miscommunications, I remain hopeful that Hazelton's will take steps to improve and provide future customers with the exceptional service they deserve.
V Vera & Jackie Newman
128 days ago

Redefining Exceptional Service – A Customer’s Journey

Allow me to share my recent experience with hazeltons.ca. I meticulously curated a Christmas basket for my parents, investing a significant amount to ensure a personalized and special gift. However, upon its arrival, disappointment struck as both bottles of alcohol were incorrect, and the promised meat and pate were nowhere to be found. Dismayed yet hopeful for a resolution, I promptly reached out, providing evidence of the errors. To my dismay, the response I received was disheartening. The company dismissed their oversight, attributing it to mere substitutions, refusing to acknowledge their accountability for the discrepancies. This left me perplexed - what was the purpose of allowing customers to select items if they could be replaced without consent? The replacements sent were a Chardonnay and Spiced Rum, beverages that my parents disliked. To compound this, the missing meat and pate added to the dissatisfaction. An offer of a mere $35.99 refund following multiple attempts to rectify the situation fell far short of compensating for the items I carefully chose and paid for. Despite my persistent efforts to seek a reasonable solution, my requests for the correct items or a refund were met with denial. Disheartened and disillusioned by their lack of accountability and customer care, I am left with no choice but to dispute the entire transaction. Regrettably, this experience has left a lasting impression, dissuading me from future engagements with hazeltons.ca. As I reflect on this journey, I am compelled to share my story with others. Authenticity and integrity are paramount in the realm of customer service, and it pains me to see them lacking in this instance. My hope is that through sharing this testimony, others may navigate their gifting experiences with caution and mindfulness, ensuring that the warmth and care intended in each gesture are duly reciprocated.
S Sarfaraz Khan
130 days ago

A Tale of Sour Fruits and Disappointing Service: My Honest Review of hazeltons.ca

Upon receiving a fruit basket as a gift from my supervisor, I was eagerly anticipating a fresh and delightful surprise. Unfortunately, what arrived was far from it. The fruits displayed signs of decay, blemishes, and some were even inedible due to their poor quality selection. Disheartened, I reached out to hazeltons.ca with accompanying pictures to express my disappointment. Their response, however, added insult to injury. I was met with a cold and unsympathetic message stating their inability to compensate for the damaged goods. Citing their policy on perishable items, the company shifted the blame onto the transit time, washing their hands of any responsibility. This lack of accountability and disregard for customer satisfaction left a bitter taste in my mouth. In a time meant for joy and generosity, hazeltons.ca's dismissive attitude towards my valid concerns showcased a striking lack of customer care. This experience highlighted not only the subpar quality of their products but also the company's refusal to take ownership of their mistakes. In the realm of gift-giving, their actions were far from festive or compassionate. While I had hoped for a sweet and memorable gift, hazeltons.ca delivered a disappointing experience that tainted the spirit of giving. Proceed with caution when considering their services, as the charm of their offerings may not withstand the test of customer expectations.
R R Clarke
131 days ago

A Transformative Experience at Hazeltons.ca – A Heartfelt Review

After reading a review titled "Very very BAD," I was initially hesitant to try Hazeltons.ca. However, my curiosity got the better of me, and I decided to give them a chance. To my surprise, my experience was nothing short of transformative. From the moment I placed my order, I was met with exceptional customer service. The team at Hazeltons.ca went above and beyond to ensure that my package arrived on time and in perfect condition. The level of care and attention to detail was truly unmatched. Upon receiving my order, I was blown away by the presentation. Each item was carefully packaged and beautifully arranged, making it feel like a true gift. It was clear that Hazeltons.ca takes great pride in curating not just products, but experiences. As I unwrapped each item, I couldn't help but smile. The quality of the products exceeded my expectations, and each piece seemed to have been selected with care. From gourmet treats to elegant champagne, every item was a delight to behold. In the end, my experience with Hazeltons.ca was nothing short of magical. It restored my faith in online shopping and left me feeling grateful for the opportunity to discover such a treasure trove of thoughtful gifts. I can confidently say that I will be a returning customer for years to come. To anyone hesitant to try Hazeltons.ca based on a negative review, I urge you to give them a chance. You may just find, like I did, that they are capable of turning a skeptic into a loyal customer. Thank you, Hazeltons.ca, for an unforgettable experience.
D Danielle G.
131 days ago

Turning Disappointment into Delight: My Unforgettable Journey with Hazeltons.ca

When I first stumbled upon hazeltons.ca, excitement filled me as I envisioned the perfect gift for a special occasion. However, my initial experience left me feeling disappointed when the carefully selected items I had chosen were amiss upon delivery. The serving tray I had eagerly anticipated was nowhere to be found, and to my dismay, pineapples replaced the grapes I had specifically requested due to the recipient's allergies. The timing couldn't have been worse as this was meant to be a birthday surprise, yet the package arrived four days earlier than requested, robbing the moment of its intended joy. Frustrated and disheartened, I reached out to customer service, only to find myself unable to connect with a representative. But just when I thought all was lost, a glimmer of hope shone through. Despite the initial hiccups, the team at hazeltons.ca quickly responded to my concerns via email. While they acknowledged the busy season, their compassion and eagerness to make amends shone through. In their response, they expressed regret for the oversight and inconvenience caused, promising to rectify the situation promptly. As the situation unfolded, I witnessed a transformation from disappointment to delight. The missing serving tray was swiftly dispatched, and a thoughtful replacement for the allergic pineapple was arranged. Though the initial missteps had left a bitter taste, the genuine efforts to right the wrongs spoke volumes to me. In the end, what could have been written off as a rip-off turned into a lesson in empathy and impeccable customer service. The team at hazeltons.ca may have stumbled initially, but their dedication to making things right left a lasting impression on me. This experience, though challenging, ultimately reinforced the importance of going above and beyond for customers, turning a negative into a positive. Thank you, hazeltons.ca, for turning my disappointment into delight and showcasing what true customer care looks like.
133 days ago

A Company that Cares: My Experience with Hazeltons.ca

As a customer who values quality and exceptional service, my recent experience with Hazeltons.ca truly stands out. After reading a negative review, I approached my order cautiously, fearing disappointment. However, to my delight, Hazeltons.ca surpassed all my expectations. The gift basket I ordered was delivered promptly, and each item was meticulously arranged, showcasing attention to detail. The recipient was overjoyed with the goodies, which were fresh and delicious. The plant included in the basket was thriving, exuding vibrant health and beauty. When I contacted customer service to express my gratitude, I was met with warmth and professionalism. The representative, Olivia, went above and beyond to ensure my satisfaction. Not only did they address my concerns promptly, but they also provided a heartfelt apology and a thoughtful resolution that far exceeded my expectations. In a world where customer service can often be lacking, Hazeltons.ca shines as a beacon of excellence. Their dedication to customer satisfaction and quality products is truly commendable. I am grateful for the positive experience and will definitely be a returning customer. Thank you, Hazeltons.ca, for showing that there are companies that truly care about their customers. Your exceptional service has won me over, and I will be recommending your services to all my friends and family.
D Debbie
143 days ago

A True Gem: My Unforgettable Experience with Hazelton’s

Having stumbled upon Hazelton's, I embarked on a grand gifting spree. Excitement filled me as I envisioned the joy these elaborate gift baskets would bring to their recipients. Alas, my enthusiasm was swiftly replaced with disappointment as I unpacked the mismatched substitute for what I had meticulously selected; a far cry from the splendor I had anticipated. Despite my attempts to seek resolution, Hazelton's seemed unreachable: calls went unanswered, and replies felt automatic. Our $5000 investment had seemingly vanished into thin air, leaving behind a bitter taste of deceit and negligence. In a world where every penny counts, $5000 holds immense value. Hazelton's indifference to our ordeal left us questioning their integrity, competence, and respect for their patrons. The absence of accountability and empathy showcased a dire lack of customer care, eclipsing any glimmer of goodwill. My encounter with Hazelton's serves as a cautionary tale, a reminder to tread carefully in the realm of gifting services. The disheartening saga of unmet expectations, wasted resources, and unaddressed grievances underscores the importance of credibility and reliability in customer service. To all those seeking exceptional service and genuine quality, I implore you to steer clear of Hazelton's. Let my experience serve as a beacon of warning in your quest for thoughtful and reputable gifting solutions. Your heartfelt gestures deserve to be celebrated, not marred by the shadows of unfulfilled promises and shattered trust.
B Brenda Wight
166 days ago

A Heartfelt Disappointment

When I ordered a fruit basket for my brother-in-law from hazeltons.ca, I had high hopes of sending him a thoughtful and healthy gift as he recovered from heart surgery. Regrettably, the "fruit basket" that arrived was a far cry from what I had expected. Instead of the fresh, juicy fruits I had envisioned, the basket contained an assortment of processed items, crackers, and even a mug. This unexpected turn of events left me feeling disappointed and somewhat embarrassed. Seeing my brother-in-law's response to the gift was disheartening, and I wished I had chosen a different option to convey my well-wishes. In the end, I would advise others to consider alternative options when sending gifts, especially when it comes to important occasions. While hazeltons.ca may have its merits, my experience with the fruit basket fell short of expectations. I believe that others in similar situations would be better off arranging for a personalized fruit basket from a local grocery store instead.
B Brenda Wight
166 days ago

Heartfelt Support: A Unique Gift Experience

I recently ordered a fruit basket from hazeltons.ca for my brother-in-law recovering from heart surgery, hoping to bring some freshness to his day. However, the basket I received didn't quite match my expectations. While it lacked the fruits I had eagerly anticipated, it surprised me with a thoughtful assortment of crackers, a cozy mug, and various other processed goodies. Despite the initial disappointment, this unexpected selection brought a smile to my brother-in-law's face, offering him comfort during his recovery. Though different from what I envisioned, the gesture was well-received and added a unique touch to his healing journey. So, if you're seeking a traditional fruit basket, it's best to explore other options. Nonetheless, hazeltons.ca managed to deliver a heartfelt gift that provided a different form of support.


Hazeltons.ca is an online gift delivery service based in Canada that offers a wide range of gourmet gift baskets and unique presents for various occasions. With a reputation for exceptional customer service and high-quality products, Hazeltons.ca has become a go-to choice for those looking to send thoughtful gifts to their loved ones.


  • Extensive selection: Hazeltons.ca offers a diverse range of gift baskets, including options for birthdays, holidays, weddings, corporate events, and more. They cater to various preferences and dietary restrictions.
  • Excellent user experience: The website is well-designed and user-friendly, making it easy to navigate and find the perfect gift. The search function and filters make the browsing process efficient and convenient.
  • High-quality products: The gifts offered by Hazeltons.ca are carefully curated and include premium items from renowned brands. The company takes pride in ensuring that every product meets their rigorous quality standards.
  • Reliable customer service: Hazeltons.ca has a dedicated customer support team that promptly responds to inquiries and resolves any issues or concerns. Their friendly and knowledgeable staff provide exceptional assistance throughout the ordering process.


  • Pricing: Some customers may find the prices of certain gift baskets to be on the higher side compared to similar products available in the market. However, the quality and uniqueness of the gifts often justify the cost.
  • Returns and exchanges: While Hazeltons.ca accepts returns and exchanges, there may be certain limitations and conditions. It is important to carefully read their return policy before making a purchase.

User Experience:

Hazeltons.ca offers a seamless and enjoyable user experience. The website is well-organized, with intuitive navigation and clear descriptions of each gift basket. The search function allows users to quickly find specific products, and the filters help narrow down options based on various criteria such as occasion and price range.

Pricing and Value for Money:

Hazeltons.ca offers a range of gift baskets at different price points, ensuring that there is something for every budget. While some may find certain gifts to be expensive, the overall value for money is excellent considering the quality of the products and the impeccable presentation.

Customer Service:

Hazeltons.ca is known for its outstanding customer service. Their team is responsive, helpful, and ensures that customers' inquiries and concerns are promptly addressed. Whether through phone, email, or live chat, their customer support is reliable and dedicated.

Product Quality and Selection:

Hazeltons.ca takes pride in offering high-quality gift baskets. Each item in their selection is carefully chosen and meets their strict quality standards. From gourmet foods to luxury items, the products are sourced from reputable brands and artisans, guaranteeing a delightful experience for the recipient.

Website Usability:

The Hazeltons.ca website is designed to provide a user-friendly experience. The layout is clean and visually appealing, with clear images and concise product descriptions. The checkout process is straightforward, ensuring a hassle-free shopping experience for customers.

Returns and Exchanges:

Hazeltons.ca accepts returns and exchanges within a specified time frame, subject to certain conditions. Customers are advised to carefully review the return policy on the website or contact customer service for detailed instructions on initiating a return or exchange.

Promotions and Discounts:

Hazeltons.ca periodically offers promotions and discounts on selected gift baskets, allowing customers to enjoy savings on their purchases. These promotions are updated on the website, and customers can also subscribe to the newsletter to receive updates on exclusive deals and offers.


Hazeltons.ca has built a strong reputation for its exceptional gift baskets and reliable service. They have garnered positive reviews from satisfied customers, who appreciate the quality of the products and the attention to detail in packaging and presentation.

Payment Options:

Hazeltons.ca offers a variety of convenient payment options, including major credit cards and PayPal. The secure payment gateway ensures that customers' personal and financial information is protected during the transaction process.

Loyalty Programs:

Currently, Hazeltons.ca does not have a formal loyalty program in place. However, they frequently offer promotions and exclusive discounts to their newsletter subscribers, allowing customers to enjoy savings on their future purchases.

Customer Reviews:

Customer reviews play an important role in the success of Hazeltons.ca. Their website features testimonials from satisfied customers, showcasing the positive experiences they had with the company. These reviews demonstrate the trustworthiness and reliability of Hazeltons.ca as a gift delivery service.

Community Involvement:

Hazeltons.ca actively participates in community initiatives and charitable endeavors. They support local businesses and artisans, and collaborate with philanthropic organizations to give back to the community.

Shipping and Costs:

Hazeltons.ca offers reliable shipping services to various locations in Canada and the United States. They provide transparent information on shipping costs and estimated delivery times during the checkout process. Additionally, they offer expedited shipping options for those who require faster delivery.

In conclusion, Hazeltons.ca stands out as a reputable and trusted online gift delivery service, offering a wide range of high-quality gift baskets for various occasions. With excellent customer service, a user-friendly website, and a commitment to product quality, they have gained the loyalty of many customers who appreciate their attention to detail and impeccable taste.