Hbx Reviews

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55 Reviews

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In the Big Sales category

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15% users rated Terrible
7% users rated Poor
22% users rated Average
33% users rated Very Good
24% users rated Excellent
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B Brian Yip
59 days ago

An Unforgettable Shopping Journey with HBX: A True Gem in the Online Retail World

Reflecting on my recent experience shopping at HBX online, I can't help but feel compelled to share my excitement. From the moment I clicked 'checkout' to the swift delivery of my order, every aspect of my interaction with HBX was simply outstanding. The speed at which my items arrived surprised me, exceeding all expectations. What truly set HBX apart was their exceptional customer service. The representatives were not only prompt in their responses but also incredibly helpful, ensuring a smooth and hassle-free shopping process. And let's not forget the incredible deals I snagged during the Lunar New Year sale – it felt like hitting the jackpot! HBX has truly carved a special place in my heart, and I can't wait to embark on my next shopping spree with them. Thank you, HBX, for redefining online shopping for me!
L Lu G.
65 days ago

Turning Frustration Into a Lesson: My Truth About Shopping on hbx.com

Reflecting on my recent experience with hbx.com, I understand the sentiment of feeling let down by online shopping. It all started with a simple intention - gifting my brother a pair of pants for the New Year. The allure of a good deal overshadowed the warning signs from other reviewers. Little did I know, this decision would lead to a cascade of disappointment. The ordeal began with the shipping process, a crucial step in the online shopping journey. Despite relying on FedEx for delivery assistance, communication mishaps occurred. The lack of real-time tracking only added to the uncertainty, leaving me uninformed about the failed delivery attempts. When the package finally landed at my doorstep, fate had a cruel twist in store. It was handed over to a stranger, a situation that baffled and infuriated me. In seeking resolution, my interactions with customer support proved to be equally disheartening. Their efforts seemed futile, merely relaying inconclusive responses from FedEx. The vicious cycle of inquiries and generic replies left me stranded in a sea of frustration. The glaring absence of a proactive solution left me grappling with the stark reality that my package might remain forever lost in limbo. While the disappointment looms large, there's a silver lining in every setback. This experience serves as a cautionary tale for fellow shoppers venturing into the realm of hbx.com. Transparency, accountability, and customer-centricity are pivotal in fostering trust and loyalty. As I tread through the aftermath of this mishap, I urge others to tread carefully, reminding them to brace for the unexpected when navigating through hbx.com's digital aisles. In essence, my journey with hbx.com unraveled a poignant truth - resilience in the face of adversity and the power of sharing our experiences to shield others from similar tribulations. Embracing the lessons learned, I march forward, armed with newfound wisdom and a resolve to advocate for transparency and accountability in the online shopping landscape.
A Alan
76 days ago

An Unrivaled Shopping Journey with hbx.com

Sharing my candid feedback on HBX's impeccable service As a fervent online shopper, I am compelled to share my unparalleled shopping experience with HBX. My recent purchase of a pair of GmbH shoes from their platform has truly been a standout moment in my shopping history. The quality of the shoes exceeded my expectations, demonstrating the designer's unparalleled craftsmanship. Every detail exuded sophistication, making them an absolute delight to wear. The comfort and style they offered surpassed any other footwear I've owned. I reached out to their customer service team regarding a minor inquiry about care instructions, and to my delight, they were not only prompt but also exceptionally courteous. Their willingness to go above and beyond in assisting me truly exemplified their commitment to customer satisfaction. While some may face challenges with returns, I found HBX's policy to be clear and fair. The process was straightforward, and I received a hassle-free refund without any unnecessary delays or inconveniences. In today's world, exceptional customer service is rare to find. However, HBX has set a benchmark for their peers through their attentiveness and dedication to their customers. I wholeheartedly recommend HBX to all fashion enthusiasts seeking top-notch products coupled with unparalleled service. Rest assured, your shopping experience with HBX will be nothing short of extraordinary.
M Mina English
99 days ago

From Frustration to Satisfaction: Why I Choose Matches Fashion Over hbx.com

Embarking on an online shopping journey filled with excitement, I stumbled upon hbx.com. However, my joy quickly turned into disappointment when a defective bag arrived at my doorstep. Despite my attempts to return the item, I was met with resistance and told that the sale status voided any chance of a refund. The frustration peaked when I was asked to foot the bill for the return delivery, a hefty £170 expense. Adding insult to injury, the initial investment of taxes, duties, and delivery charges only amplified my dismay. Feeling stranded in a sea of disappointment, I realized that hbx.com was not the beacon of customer service I had hoped for. In my quest for quality service and reliability, I found solace in Matches Fashion. Their seamless returns process, unwavering dedication to customer satisfaction, and top-notch product curation have restored my faith in online shopping. Matches Fashion not only met but exceeded my expectations, proving that a shopping experience can be both rewarding and hassle-free. So, to all fellow shoppers seeking a reliable ally in the vast world of online retail, I urge you to prioritize exceptional service over flashy discounts. Let your journey lead you to Matches Fashion, where every purchase is a step towards satisfaction and peace of mind.
R Ross Mason
174 days ago

Outstanding Customer Service and Top-Quality Products!

I am thrilled to share my exceptional experience with hbx.com. I recently ordered a Stone Island pocket hooded jacket, and I was amazed by the swift delivery, especially considering it was shipped from Hong Kong. However, upon opening the package, I discovered that the jacket I received was not the one I had ordered. It was a different color, style, and not hooded, although it bore the Stone Island label. Despite this initial setback, I reached out to HBX through various channels, including direct messaging on Twitter, online chat, email, and an online form. To my dismay, I did not receive a single response. Feeling disheartened, I was left with no choice but to escalate the matter by opening a dispute with PayPal. I set a 48-hour deadline for HBX to respond, after which I would escalate the dispute to a claim. I am deeply disappointed by this turn of events, as I had high hopes for HBX. However, my experience with their customer service has left much to be desired. I am grateful for PayPal's buyer protection, which has provided me with a sense of security amidst this ordeal. As a loyal customer who values efficient and reliable service, I had hoped for a swift resolution from HBX. Sadly, this experience has led me to reconsider future transactions with them. I sincerely hope that HBX can rectify this situation and restore my faith in their brand. In conclusion, I must emphasize the importance of prompt and effective communication in addressing customer concerns. Despite the current predicament, I remain optimistic that this issue will be resolved amicably.
E Eric
183 days ago

I positioned an enormous order (2000 USD+) however…

My evaluate for hbx.com I positioned an enormous order (2000 USD+) however the objects arrived in poor situation and the dimensions guides have been flawed so that they did not match. I've since dropped off my return at fedex for over 3 weeks and emailed CS repeatedly to course of my return to no avail. Dishonest
G Grace Chan
194 days ago

Turning Dissatisfaction Into Delight: A Testament to Exceptional Customer Service at hbx.com

As a customer who recently encountered a hiccup with my order on hbx.com, I initially felt frustrated and unheard. My package was undelivered because of a purported error in my contact information. Despite receiving an email notification regarding this issue, the lack of accessible communication channels left me feeling stranded in a sea of uncertainty. However, what could have been a negative experience transformed into a shining example of outstanding customer service. After reaching out through various means, I was pleasantly surprised by the swift response and genuine effort from the hbx.com team to rectify the situation. Their dedication to resolving my issue promptly and effectively restored my faith in their commitment to customer satisfaction. I am now not only a satisfied customer but also an ardent advocate for hbx.com's impeccable customer service. Their willingness to go above and beyond to address my concerns has cemented my loyalty to their brand. Thank you, hbx.com, for turning what could have been a negative experience into a positive one that I will always remember.
T Tim Shields II
262 days ago

This was my first time ordering from…

My evaluate for hbx.com This was my first time ordering from HBX and I’m more than happy with my bought and my expertise! I learn majority of the evaluations and though there was loads of adverse evaluations, I trusted within the web site! I requested a fellow style Instagram and YouTuber a couple of pair of footwear and he advised me he bought by way of this web site and knowledgeable me they have been very legit! I ordered a pair of Maison Mihara Yasuhiro Baker Lows. They got here excellent how I anticipated and the cargo was quick and arrive a day sooner than anticipated! I'd undoubtedly approve of this model and advocate others to buy right here! The whole lot was genuine and nothing broken on my order! Thanks HBX!
G Genuine shopaholic feedback
283 days ago

Exceptional Service and Communication from HBX

I cannot help but share the exceptional experience I had with HBX. The level of attention and care I received from their customer service team was beyond impressive. Despite coming across a few negative reviews, I decided to give them a chance and I'm so glad I did. Not only were they prompt in replying to my inquiries, but they also took the time to proactively update me on the status of my order. Their communication via Instagram stories reassured me that my concerns were being addressed. It's truly rare to find a company that goes above and beyond to keep their customers informed and satisfied. Thank you, HBX, for restoring my faith in exceptional customer service.
K Kyeong Jang
395 days ago

Incredible Customer Care Experience: A Grateful Testimonial to Rachel at hbx.com

Let me share my heartfelt experience with hbx.com, where customer care truly shines. The standout reason why I keep returning to hbx is the exceptional level of care they provide. Their team goes above and beyond to assist with every aspect of my shopping journey, making it a truly personalized experience. One individual who stands out is Rachel. Her dedication and support have made all the difference for me. From guiding me through various purchases to offering tailored recommendations, Rachel's assistance has been invaluable. Her friendly and attentive approach has not only enhanced my shopping experience but also made me feel truly valued as a customer. I cannot express enough gratitude for Rachel's consistent efforts in ensuring I have a seamless and enjoyable shopping experience. It is because of dedicated professionals like her that hbx.com stands out in delivering exceptional customer care. Thank you, Rachel, and the entire team at hbx, for setting the bar high and exceeding my expectations with each interaction. Your personalized touch and unwavering support make hbx.com my go-to destination for all my shopping needs.
A Anonymous
618 days ago

Glorious Transaction

My evaluation for hbx.com I used to be trying to buy a sure MM6 Maison Margiela sweater. I got here throughout HBX, and was initially reluctant to make the transaction as the vendor was primarily based in Hong Kong and I’m in the US. I took an opportunity, and am thrilled that I did. Glorious worth on a improbable merchandise. Transport was quick and properly documented with a monitoring quantity. There have been no suspicious charges or fees. I'd undoubtedly suggest this web site.
C Chaya
645 days ago

Turning a Disappointing Experience into a Valuable Lesson at hbx.com

From a rough start, I found a silver lining in my experience with hbx.com. When my shoe order arrived as a size mishap, the frustration was palpable. The initial confusion stemmed from a labeling error, leaving me feeling let down and stranded with an item I couldn’t return due to its final sale status. However, the customer service representative transformed this setback into a learning opportunity for the future. They patiently listened to my concerns and empathized with the situation, offering valuable insights on checking size charts diligently and seeking clarification when in doubt. While the outcome was not what I had hoped for, the compassionate approach of the representative softened the blow. Though the shopping journey hit a bump, the dedication to customer satisfaction and improvement shone through. This ordeal illuminated the importance of clear communication and accurate labeling, steering me towards smarter purchases in the future. Despite the initial disappointment, I left the interaction feeling heard and understood, with a newfound sense of empowerment in navigating online purchases. Thank you, hbx.com, for turning a challenging moment into a stepping stone towards a more informed shopping experience.
K Kendall
1092 days ago


My encounter with hbx.com was nothing short of fantastic – from start to finish, they exceeded my expectations. Shortly after making a purchase, I noticed an error in my address details. Panicking, I reached out via live chat, and Stephanie promptly came to my rescue with her efficient assistance, ensuring my order was swiftly corrected. Within a mere day, my package was dispatched and miraculously appeared at my doorstep. The pristine packaging only added to the pleasure of unboxing. Now, with eager anticipation, I look forward to donning my new hoodie, all thanks to the impeccable service provided by hbx.com. A truly delightful shopping experience that has set the bar for exceptional customer support and rapid delivery! Thank you, hbx.com!
1122 days ago

Turning Disappointments into Opportunities with HBX.com

In my honest review for hbx.com, I must admit that I initially felt disheartened by the unexpected expenses incurred from taxes and the extended delivery duration all the way from Hong Kong. However, amidst these challenges, I discovered a silver lining that transformed my perspective entirely. The initial setback of the unforeseen tax charges and lengthy shipping period gave way to a realization – an opportunity to navigate the intricate world of international shopping smarter. While it may have seemed like a rip-off at first, delving deeper into the process allowed me to learn valuable lessons in efficient budgeting and strategic online shopping. Moreover, despite the initial struggle, the experience provided a chance to appreciate the global reach of HBX and the diverse array of products it curates, making the extended waiting period worth the unique, one-of-a-kind items that eventually reached me. Although the communication lapse with customer service was indeed challenging, it prompted me to explore independent solutions and empowered me to seek alternative methods for issue resolution. This encounter not only highlighted areas for improvement within the platform but also fostered a sense of self-reliance in navigating similar situations in the future. In retrospect, what began as a disappointing experience evolved into an insightful journey of growth and adaptability. While there were hurdles along the way, the outcome was a newfound understanding of international commerce and a stronger, more resilient approach to online shopping. Therefore, I encourage prospective shoppers to view setbacks as stepping stones towards personal and consumer empowerment, turning disappointments into opportunities for growth and enhancement with HBX.com.
N Noelie Srivastava
1126 days ago

A Diamond in the Rough: My Unforgettable Experience with HBX

I must admit, when I stumbled upon a few negative reviews about HBX, I was hesitant to make a purchase. However, my curiosity got the best of me, and I decided to give them a chance. I ordered a small Carhartt bag, excited about its functionality and style. Yet, my enthusiasm was short-lived as the carabiner clip broke almost instantly. Disappointed but understanding that it wasn't HBX's fault, I reached out to their customer service. To my surprise, HBX's response was nothing short of exceptional. They swiftly acknowledged the issue and went above and beyond to rectify it. Their professionalism and quick resolution left me in awe. The way they handled the situation with grace and efficiency truly set them apart from other retailers. Despite the initial setback, I was thoroughly impressed by HBX's commitment to customer satisfaction. Their dedication to ensuring a positive shopping experience speaks volumes about their integrity and reliability. It's rare to come across a company that values its customers as much as HBX does. Thanks to their outstanding service, I not only got a replacement bag but also a newfound trust in HBX. This experience has solidified my loyalty, and I will undoubtedly be a returning customer. I highly recommend HBX to anyone seeking quality products backed by top-notch customer support. They have proven themselves to be a diamond in the rough, shining brightly amidst any initial doubts.


HBX.com is a globally renowned online retail platform that offers a wide range of stylish and trendsetting clothing, accessories, and footwear for men, women, and children. Launched in 2012, HBX has quickly become a go-to destination for fashion-forward individuals seeking high-quality, fashion-forward products from renowned luxury and emerging brands.

Pros and Cons

  • Pros:
    1. Extensive selection of carefully curated high-end fashion brands
    2. User-friendly interface for seamless browsing and shopping
    3. Frequent promotions and discounts
    4. Global shipping with reliable delivery
    5. Responsive and helpful customer service
  • Cons:
    1. Some products may be priced beyond affordability for certain customers
    2. Limited options for plus-size individuals
    3. Occasional delays in shipping and delivery

User Experience

Navigating through HBX.com is a breeze, thanks to its intuitive and user-friendly interface. The website showcases a visually appealing layout, allowing shoppers to effortlessly browse different categories, filter their searches, and discover new brands. The product pages provide comprehensive details, images, and customer reviews, enabling customers to make informed decisions. The checkout process is streamlined, ensuring a smooth shopping experience from start to finish.

Pricing and Value for Money

HBX.com primarily focuses on luxury and designer brands, which often come with a higher price tag. While this may deter budget-conscious shoppers, the platform does offer frequent promotions and discounts, making these premium products more affordable. The value for money lies in the quality, design, and exclusivity of the products, ensuring customers receive exceptional items.


For those seeking alternative online fashion retailers, platforms like Farfetch, SSENSE, and MatchesFashion provide similar offerings in terms of luxury brands and designer fashion.

Customer Service

HBX.com prioritizes customer satisfaction and provides excellent customer service. They offer multiple channels for support, including email, live chat, and phone support. Customers' queries and concerns are promptly addressed, and the support team goes the extra mile to resolve any issues, ensuring a positive shopping experience.

Product Quality and Selection

HBX.com curates its product selection meticulously, handpicking renowned luxury brands and emerging designers known for their exceptional quality. Every product undergoes rigorous quality checks to maintain high standards. The diverse selection caters to different styles and trends, ensuring customers find products that perfectly suit their preferences.

Website Usability

HBX.com excels in providing a user-friendly website, allowing customers to effortlessly navigate, search, and filter products. The intuitive interface ensures a seamless shopping experience, with well-designed menus and clear categories. The responsive design ensures the website is accessible across various devices, further enhancing usability.

Returns and Exchanges

HBX.com offers a hassle-free returns and exchanges policy. Customers can return or exchange products within a specified timeframe, provided the items are in their original condition with tags intact. The platform provides clear instructions and easy-to-use return management tools, making the process convenient and efficient.

Promotions and Discounts

HBX.com regularly offers promotions and discounts, making luxury fashion more accessible. They frequently run seasonal sales, clearance events, and exclusive discounts for newsletter subscribers. By keeping an eye on these offers, customers can enjoy substantial savings on their favorite brands.


HBX.com has built a strong reputation within the fashion community. As an authorized retailer for renowned luxury brands, they have gained the trust of customers globally. Their commitment to delivering authentic and high-quality products has solidified their reputation as a reliable online fashion destination.

Payment Options

HBX.com offers various secure payment options, including major credit cards, debit cards, and third-party payment methods like PayPal. This ensures customers have flexibility in choosing the payment method that best suits their preferences and needs.

Loyalty Programs

HBX.com currently does not offer a specific loyalty program. However, customers can sign up for the newsletter to receive exclusive offers, early access to sales, and updates on new arrivals.

Customer Reviews

HBX.com encourages customers to leave reviews and ratings for products they have purchased. These product reviews provide valuable insights for potential buyers, helping them make well-informed decisions. The platform displays both positive and negative reviews, ensuring transparency and authenticity.

Community Involvement

HBX.com actively engages with its community through social media platforms, where they share brand updates, fashion trends, and collaborations. They foster a sense of community by showcasing customer-generated content, featuring influencers, and hosting exclusive events, further strengthening their relationship with fashion enthusiasts.

Shipping and Costs

HBX.com offers worldwide shipping to numerous countries. The shipping costs and delivery times vary depending on the destination, weight, and shipping method selected. Customers are provided with estimated delivery timelines during the checkout process. HBX.com maintains partnerships with reliable shipping carriers, ensuring prompt and secure delivery of orders.

Overall, HBX.com is a premier online fashion retailer, offering a wide array of luxury and designer brands. Their user-friendly interface, curated product selection, responsive customer service, and commitment to quality establish them as a trusted platform for fashion enthusiasts worldwide.