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80% users rated Terrible
7% users rated Poor
0% users rated Average
3% users rated Very Good
10% users rated Excellent
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Hdfcbank Overall rating
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Review article published on: 11 May 2019

Last updated by on 09 Mar 2023

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Dec 2021 1 4.3 1 3.8 5 1.5
Jan 2022 3.5 4.2 1.2 4.4 5 1.5
Feb 2022 2 3.2 1.2 4.1 5 2.7
Mar 2022 2 3.6 1.5 3.7 5 3
Mar 2023 1 5 1.4 3.4 5 5
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Detailed Hdfcbank Review by

Introduction

HDFC Bank is one of India's leading banking and financial services companies. Its website, hdfcbank.com, offers various products and services such as Personal and Business Banking, Loans, Credit Cards, and Forex.

Pros and Cons

One significant advantage of hdfcbank.com is its broad range of products and services, which caters to diverse customer needs. The website's user experience is smooth and straightforward, ensuring convenience for customers. However, one downside is that some customers may find its fees and charges slightly higher than other banks.

User Experience

HDFC Bank's website offers a user-friendly interface with easy navigation, minimizing the need for customer support. With a responsive design, users can access the site on their smartphones, tablets, and desktops. The website's graphics and color scheme contribute to a clean and modern look, further enhancing the user experience.

Pricing and Value for Money

HDFC Bank's pricing and value for money depend on the specific product/service being offered. Although the bank charges slightly higher fees than some competitors, it offers premium quality product features that add value to the customer.

Alternatives

Some of HDFC Bank's notable competitors in India include State Bank of India, ICICI Bank, and Axis Bank. However, HDFC Bank's website caters to a more extensive variety of customers with its diverse product range and user-friendly interface.

Customer Service

HDFC Bank's customer support team is available through email, phone, and live chat. The team is knowledgeable, efficient, and responsive to customer concerns, attesting to their reputation for excellent customer service.

Product Quality and Selection

HDFC Bank's products and services demonstrate high quality and innovation, catering to customers' banking and financial needs. Its extensive product range provides customers numerous options to choose from, depending on their financial goals.

Website Usability

HDFC Bank's website usability is exceptional, with a responsive design, easy navigation, and clear call-to-action buttons. Unlike some financial institutions' websites, HDFC Bank's site offers convenience, ease of use, and a seamless experience.

Returns and Exchanges

HDFC Bank's return and exchange policies follow industry standards, ensuring customers' satisfaction. The bank has a Returns and Refunds section on its website that explains its policies, allowing customers to make informed decisions before making a purchase.

Promotions and Discounts

HDFC Bank offers various promotions and discounts on its products and services, including discounts on credit cards, loans, and savings accounts. The bank runs these promotions regularly, allowing customers to save money while still accessing premium products.

Reputation

HDFC Bank has an outstanding reputation in the Indian banking industry, thanks to its innovative products, superior customer service, and ethical business practices. Its website reflects these qualities, reinforcing the bank's reputation as one of the best financial institutions in the country.

Payment Options

HDFC Bank offers various payment options, including debit or credit cards, net banking, and mobile banking, allowing customers to choose the most convenient method of payment based on their preferences.

Loyalty Programs

The bank offers loyalty programs that reward customers for their loyalty by providing exclusive benefits such as cashback, reward points, and discounts.

Customer Reviews

Based on customer reviews, HDFC Bank's website is easy to use, efficient, and convenient. Furthermore, customers are happy with the range of products and services offered on the site. The bank scores highly for excellent customer service and innovative products.

Community Involvement

HDFC Bank is actively involved in various social activities, including education, healthcare, and the environment. The bank has also launched initiatives like Parivartan, which aim to empower people from disadvantaged backgrounds.

Shipping and Costs

The bank does not offer shipping services, as most of its products and services are digital. In terms of costs, the bank provides transparent information on costs during the purchase process, ensuring customers are informed of all applicable fees and charges. In conclusion, HDFC Bank's website is exceptional, offering a seamless user experience, diverse product range, and excellent customer support. This, coupled with the bank's excellent reputation and philanthropic activities, makes it one of the best options for banking and financial services in India.

Hdfcbank Recent User Reviews

User Rating

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Reviewer Name: Amol Kale

Review Submission Date: 2022-02-21

Review Title: Worst Bank in Indian Banking Sector
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Review Description: Worst bank I've ever seen in banking sector.I am holding NRE/NRO account in HDFC and was looking to access few of services provided by them.Every time I used their portal it brings me back to start of application no matter at what stage you are of finishing your application.Shows lucrative offers but cant access anything their service limitations.

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Reviewer Name: Ritmans Patel

Review Submission Date: 2022-01-25

Review Title: Closing an acount
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Review Description: Happy to open an account for overseas customers , as mentioned by others, if you are willing to wait a few months doing so, but to close your account - you have to walk into bank personally to close an account. Impossible for long term retired customers not residing permanently in country anymore but meanwhile happy to automatically collect bank charges promptly...no delay there.

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Reviewer Name: Ashok Kumar

Review Submission Date: 2022-01-25

Review Title: Please visit bank’s O9832.3O9119website…
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Review Description: Please visit bank’s O9832.3O9119website and look for a Toll Free number to speak to them U can also send a mail to themEvery bank provides such numbers ND mailids on their websites for customers grievances

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Reviewer Name: Haresh Chauhan

Review Submission Date: 2022-01-23

Review Title: Bov kharab benk chhe
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Review Description: Bov kharab benk chheAmpaloi all very bed bed Hdfc benk very bedBovj kharab benk chhe Benk-0000000

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Reviewer Name: Mahavir Jain

Review Submission Date: 2022-01-22

Review Title: Bhauat hi third claas service hdfc bank…
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Review Description: Bhauat hi third claas service hdfc bank service hi nahi milti hai 25 din ho gaye debit card request dene ko aaya nahi uske baad mobial number update karne ke liye request dala 15 din hogue hua nahi staaf service bad service low colyety service staaf not respond best bank icic bank qiucke service bad low colyety service seamless staaf

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Reviewer Name: Sakir Ansari

Review Submission Date: 2022-01-21

Review Title: HDFC customer care number
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Review Description: HDFC customer care number///////////~©(07890-24-8450)

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Reviewer Name: Mehul Rathi

Review Submission Date: 2022-01-05

Review Title: Updated review 4 stars:
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Review Description: Updated review 4 stars:Sagar, the Branch Manager approached me after escalating the query and the issue was solved with a week.Appreciate quick responses from Sagar and making the process hustle free.Please make sure all your customer queries are addressed in the same way.Thank you!!

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Reviewer Name: santosh Ingle

Review Submission Date: 2021-12-28

Review Title: this is one of the worst bank.worst…
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Review Description: this is one of the worst bank.worst worst experience for this bank,neither doing video kyc properly nor accepting offline kyc,there are many options available in market. dont chose this bank. extremly bad experience .i have wasted my 2 valuable days. want to give minus rating.

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Reviewer Name: Raju Kumar

Review Submission Date: 2021-12-25

Review Title: HDFC credit card customer service number is//-933-9433-406 contact us
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Review Description: How this credit card is problem in the locket

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Reviewer Name: Dr. Nalini Rao

Review Submission Date: 2021-12-23

Review Title: Excellent customer service *****
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Review Description: Excellent customer service *****Had to call NRI customer service from Riyadh, KSA regarding remittance issue and came to know that they have amazing customer care. Ms Hemalatha answered my call & she was so good , meticulous & courteous. Cleared all my doubts & was so helpful.Keep up your wonderful customer care!Thanks