Users Voice for Hdis

29% users rated Terrible
6% users rated Poor
0% users rated Average
0% users rated Very Good
65% users rated Excellent
Pie Chart Review Representation for Hdis
Hdis Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 01 Dec 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 1 3.8 2.4 4.5 1.2 4.8
Oct 2022 3.7 4.2 2.6 4 1.3 4.8
Nov 2022 5 2.8 4 4.2 1.4 4.9
Dec 2022 5 5 5 5 5 5
Mar 2023 5 3.4 2.6 4.1 1.4 4.8
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Detailed Hdis Review by

Introduction:

HDIS

HDIS is a unique online store that specializes in providing high-quality care products for people of all ages, sizes, and genders. The store has been operational for more than 35 years, providing customers with different care items, including bladder and bowel control products, skincare products, and various personal care products. HDIS prides itself on having a user-friendly website that allows customers to navigate through with ease and make purchases smoothly.

Pros and Cons:

  • Pros:
  1. HDIS has a wide selection of products, which means that customers have a variety of options to choose from.
  2. The store has competitive prices that customers can take advantage of.
  3. HDIS provides excellent customer service, and customers can easily contact the support team for assistance.
  4. The store offers free samples to customers, which allows them to try out different products before making a purchase.
  • Cons:
    1. HDIS charges for shipping, which can be a downside for some customers.
    2. Savings may not be significant compared to other online stores in some cases.

    User Experience:

    The HDIS website provides an excellent user experience for customers interested in purchasing from the store. The website is user-friendly and easy to navigate, enabling customers to find products easily. Image thumbnails of the products are present in the store, making it easier for customers to see the products they are interested in. The subscription capability for shipping products ensures that customers get the products they need, causing them to keep visiting the HDIS online store.

    Pricing and Value for Money:

    HDIS offers competitive pricing for all of its products, making it an affordable store for people looking for care items. The store also has discounts for various items, and customers can take advantage of this to save on costs. However, the products' costs may not be as low as other online stores, although the products are of high quality.

    Alternatives:

    Although HDIS is an excellent store, some alternatives offer competitive pricing and deliver similar products. Some of these alternatives include Amazon, Walmart, and Target, which provide various care products to customers. However, HDIS stands out through its educational content and support for bladder control, which some customers may find valuable.

    Customer Service:

    HDIS has exceptional customer service, and customers can quickly contact the support team through email or phone. Customers can inquire about products, shipping, or payments and get quick responses that are satisfactory. The support team is also knowledgeable and helpful, providing customers with the right support when needed.

    Product Quality and Selection:

    HDIS offers high-quality care products that are durable and effective. The products are sourced from reputable manufacturers, ensuring that customers get the best products in the market. The selection of products is also diverse, with different options for customers to choose from, including different colors, sizes, and features.

    Website Usability:

    The HDIS website is user-friendly and easy to use. Customers can easily find products, add them to their cart, and make payments through a secure platform. The website is also mobile-friendly, which means that customers can make purchases from their mobile devices.

    Returns and Exchanges:

    HDIS provides customers with a return and exchange policy that ensures customers receive the right products. Customers can return a product if it is defective or not what they ordered. However, the customer may have to pay for shipping in some cases.

    Promotions and Discounts:

    HDIS provides customers with various discounts and promotions throughout the year. Customers can take advantage of these promotions to save on costs and get quality products. Discounts are also available for subscriptions, enabling customers to get products at a lower price.

    Reputation:

    HDIS has an excellent reputation for providing high-quality care products to customers. The store has been operational for over 35 years and has built a reputation for offering quality products and exceptional customer service.

    Payment Options:

    HDIS provides customers with different payment options, including credit cards and debit cards. Customers can also choose to pay using PayPal, making it easier for customers to make payments from their accounts.

    Loyalty Programs:

    HDIS does not offer any loyalty programs for customers at the moment. However, customers can take advantage of promotions and discounts to save on costs and get quality products.

    Customer Reviews:

    HDIS has excellent customer reviews, with many customers praising the store for its quality products and exceptional customer service. Customers are also satisfied with the products they receive, with many stating that they are effective and durable.

    Community Involvement:

    HDIS is involved in the community through its support for various charities and organizations. The store is also involved in educating the public on different health issues, making it an essential part of the community.

    Shipping and Costs:

    HDIS charges a shipping fee for all its products, and the cost may vary depending on the customer's location. The store also has different shipping options for customers, with some products being shipped within 24 hours of making the order.

    Hdis Recent User Reviews

    User Rating

    5 stars

    17

    👤

    Reviewer Name: Rachel Manring

    Review Submission Date: 2022-11-02

    Review Title: Ya'll are the BEST!!
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    Review Description: Ya'll are the BEST!!! I've been a customer for a year now and always had exceptional service with HDIS. Not just the products you have to select from, not just the delivery time being always on point, but the service I get when I call in to speak to a representative is definitely superb!!!! I just got off the phone with Sherry :) She is priceless~ It is so nice to call in and talk to someone who really cares! Thank you HDIS and thank you Sherry! Ya'll never disappoint.

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    Reviewer Name: Carol Royce Davidson

    Review Submission Date: 2022-10-19

    Review Title: Had to call HDIS today after hubs to me they’d called and i hadn’t received a call back.
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    Review Description: Had to call HDIS today after hubs told me the’d. Called but both he and the caller agreed not to wake me up to talk. I spoke with the person who answered the phone Nicki from whom I got good and bad news. Bad news stated that what I had ordered had been discontinued and was to offer me a replacement. I ended up getting the offer for a year. It’s good offer and it was good news. I am very pleased with Nicki and her patience with me and her great offer Thank you Nicki!

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    Reviewer Name: Susan Egnor

    Review Submission Date: 2022-09-10

    Review Title: FRAUD!
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    Review Description: I was told that my replacement for the August half order that I did not receive was in the Aurora Center yesterday, and would be arriving by evening last night. I have been told this numerous times for the last two weeks, and it still has not arrived. Then I was told that I would not be able to get a September shipment at all because of your delay of getting my August shipment to me. But you got paid by medicaid for both shipments! I will be turning this into them as to you getting the money and not providing the merchandise!

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    Reviewer Name: David Varecka

    Review Submission Date: 2022-08-05

    Review Title: Beware
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    Review Description: Terri or customer service. Chasing the right product for 2 weeks. Blaming computer systems and lies about it all being processed.

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    Reviewer Name: Bert Haagenstad

    Review Submission Date: 2022-07-16

    Review Title: Website is a nightmare
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    Review Description: Website is a nightmare. Website won’t accept correct payment method and will not allow you to delete items from cart. Spent over an hour trying to place an order. Final just gave up! You want me edit my review a I the website really really sucks

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    Reviewer Name: Ken Morris

    Review Submission Date: 2022-06-02

    Review Title: Haughty and arrogent when I had…
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    Review Description: Haughty and arrogent when I had questions about pricing. They give you a deal going in but then jack up the price.

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    Reviewer Name: Lou P Lamberth

    Review Submission Date: 2022-05-10

    Review Title: Thank you, Robin
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    Review Description: Robin was especially helpful in a complicated situation. But she handled everything with efficiency and humor.

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    Reviewer Name: Daniel Loss

    Review Submission Date: 2022-03-23

    Review Title: The people so help full I got my order…
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    Review Description: The people so help full I got my order and everything I order abd they help we with us what I need thank you soMuch

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    Reviewer Name: Ann L.

    Review Submission Date: 2022-01-28

    Review Title: Super customer service.
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    Review Description: I used HDIS for my mother's supplies in her final years. The delivery service was a great help to me, and they had the various supplies that I needed. Any time that I needed help with my order, or had questions about the products, the representatives were unfailing polite. I now have a job that has me often interfacing with customers on the phone. I often think of the HDIS representatives and try to use their kind and helpful service as a role model in my own work.

    👤

    Reviewer Name: Tracey Shonkwiler

    Review Submission Date: 2021-12-27

    Review Title: 3rd month with no notification or any…
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    Review Description: 3rd month with no notification or any communication whatsoever!!! Looking for another provider.I shouldn't have to hunt down my son's pull-ups. The last time I heard from them was when I posted a review. Very pitiful!