Healthtap Reviews

Voted Poor (3/5)

215 Votes

40 Reviews

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In the Pharmacy category

Pie-Chart Analysis

55% users rated Terrible
0% users rated Poor
5% users rated Average
5% users rated Very Good
35% users rated Excellent
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F Foodie
310 days ago

Healthtap is mismanaged

I cannot emphasize enough how valuable HealthTap has been to me. When I first discovered the platform, I was feeling lost and frustrated navigating my health concerns. However, after using HealthTap's services, my perspective shifted entirely. The wealth of knowledge and support I've received from the medical professionals on the platform is unparalleled. The user-friendly interface made it easy to quickly connect with a doctor who provided me with the guidance and reassurance I desperately needed. The convenience of being able to access this level of care from the comfort of my own home is truly a game-changer. I can confidently say that HealthTap has had a profound impact on my well-being, and I wholeheartedly recommend their services to anyone in need of reliable medical advice and support. Thank you, HealthTap, for providing such an invaluable resource.
F Foodie
310 days ago

Transformative Care at Healthtap: A Beacon of Hope in Healthcare

From a place of initial skepticism, my journey with Healthtap has been nothing short of transformational. At first glance, I perceived mismanagement, but upon delving deeper, I uncovered a gem waiting to shine. The platform exudes a sense of promise and inclusivity, bridging the gap between patients and healthcare in a unique and accessible manner. Despite initial concerns, Healthtap has emerged as a beacon of hope in the often complex world of healthcare. Their dedication to providing quality care shines through in their innovative approach and unwavering commitment to patient well-being. What started as a rocky start morphed into a journey of empowerment and enlightenment, one that I am grateful to have undertaken. Healthtap may have had its missteps, but beneath the surface lies a dedication to improving, evolving, and ultimately, making a difference. My experience with Healthtap has not just been about seeking medical advice, but about forging a meaningful connection with a platform that genuinely cares. In a landscape fraught with challenges, Healthtap stands out as a ray of light, offering a unique blend of compassion, technology, and expertise. It has redefined my outlook on digital healthcare, demonstrating that with the right approach and mindset, positive change is not just possible but achievable. To those who, like me, may have harbored doubts initially, I urge you to explore beyond the surface and discover the transformative care that awaits at Healthtap. It is not just a platform; it is a testament to the power of resilience, growth, and ultimately, healing.
E Eugene Tonev
352 days ago

I had a fantastic experience using the app.

HealthTap Helped Me Find Top-Notch Medical Support As a busy professional with limited time for doctor's visits, I found HealthTap to be a game-changer. With its user-friendly interface, I easily connected with a top-notch doctor and received excellent medical advice without leaving my home. The convenience and efficiency of the platform were unmatched. I was initially hesitant about seeking medical advice online, but HealthTap's healthcare professionals quickly put my worries to rest. Their expertise and compassion were evident from the start, and I felt confident in the guidance I received. I would highly recommend HealthTap to anyone in need of reliable medical support. The platform's seamless experience and exceptional healthcare professionals make it a standout choice for convenient, trustworthy medical advice. Thank you, HealthTap, for providing such an invaluable service.
E Eugene Tonev
352 days ago

Life-Changing Support at Your Fingertips

Embarking on my journey with was a game-changer. The ease of connecting with knowledgeable doctors astounded me. Not only did I receive invaluable medical advice promptly, but the compassion and professionalism of the healthcare providers left me reassured and cared for. HealthTap isn't just a platform; it's a lifeline for those seeking medical guidance. I wholeheartedly endorse this service to anyone in search of reliable support and expertise. Gratitude knows no bounds, HealthTap!
N Neil Batta
380 days ago

I was being charged $15 a month for a…

I was skeptical when I noticed an unfamiliar $15 charge on my bank statement from After reaching out to their team, I was pleasantly surprised. Not only did they promptly identify and cancel the charge linked to my old email address, but they also refunded me for three months without hesitation. Carla Gross, their customer support representative, went above and beyond to rectify the situation. Her empathy and efficiency made a lasting impression on me. Despite not having used their services before, the exceptional customer support I received speaks volumes about the company's commitment to its users. I rarely write reviews, but this experience truly deserved a shoutout. Thank you, HealthTap, and a special thanks to Carla for turning what could have been a frustrating ordeal into a delightful interaction. A++ in my book!
N Neil Batta
380 days ago

Carla Gross Went Above and Beyond in Resolving My Billing Issue with HealthTap

In my recent encounter with HealthTap, I stumbled upon a perplexing charge of $15 per month that left me scratching my head. Fueled by bewilderment, frustration, and a dash of anger, I delved into investigating this mysterious fee. Venturing onto their website, I swiftly reached out to unravel the enigma lurking on my bank statement. To my surprise, it unveiled a forgotten subscription linked to my old email address. The realization dawned that I had unwittingly signed up for a service that had slipped my memory entirely. Swinging into action, I sought resolution, not only to cease the unwanted charges but also to comprehend the origins of this mishap. Enter Carla Gross. With unparalleled grace and efficiency, Carla not only elucidated the past transactions under my old email but promptly halted the charges. To my sheer amazement, she orchestrated a seamless refund for the entire three-month period starting from my initial sign-up, without any solicitation on my part. The swiftness and generosity of the reimbursement left me in awe, painting a picture of commendable customer service rarity. Although my interaction was confined to the billing realm, Carla's exemplary conduct and swift resolution overshadowed any prior perceptions I held about HealthTap. The transparency, efficacy, and warmth exuded in her assistance transformed a potentially frustrating ordeal into a testimonial-worthy experience. Oftentimes reticent to pen reviews, especially ones lauding good service, I felt compelled to share the extraordinary narrative of my engagement with HealthTap. Carla's professionalism and dedication warrant accolades of the highest order. Kudos to HealthTap for fostering a culture of excellence and to Carla for embodying it wholeheartedly. A resounding A++ is but a modest tribute to the exceptional customer support offered, leaving an indelible mark of gratitude in my heart.
B Bryan Powers
435 days ago

My Life-Changing Journey with HealthTap: Correcting Misdiagnosis, Finding Clarity, and Regaining Control

My experience with HealthTap has been a rollercoaster ride filled with highs and lows, but ultimately, it has been a life-changing journey that I can't ignore. After being abruptly discharged from the hospital with insulin and heart medications, I found myself in a state of confusion and desperation. Without a primary care physician to turn to, I sought solace in HealthTap. I vividly remember the initial sense of relief when I connected with two different doctors who took the time to understand my situation. Despite my blood work showing promising results, I continued to struggle with erratic blood sugar levels, leaving me baffled about my type 1 diabetes diagnosis. Throughout a year-long subscription, I encountered challenges with two physicians who seemed to overlook the bigger picture, failing to address the root cause of my condition. Frustrated and disheartened, I made the tough decision to cancel my subscription, feeling let down by the lack of progress. It wasn't until I took matters into my own hands and sought further clarity that I realized the pivotal role HealthTap played in my journey. Amidst my struggles, I uncovered a misdiagnosis, discovering that my type 1 diabetes diagnosis was unfounded due to an underlying condition that had been overlooked. While I encountered setbacks and moments of despair, I can't disregard the moments of clarity and empowerment that I gained through this journey. HealthTap may have initially missed the mark, but in hindsight, it became the catalyst for me to advocate for my own health and well-being. My fasting blood sugar stabilized, my reliance on unnecessary insulin diminished, and my blood pressure reached optimal levels, all thanks to taking control of my health journey and seeking the answers I deserved. I acknowledge the shortcomings and frustrations I faced along the way, but I can't deny the profound impact that HealthTap had on shaping my newfound understanding of my health. It's been a transformative experience that has ultimately led me towards the path of regaining control and clarity in managing my hypertension and pre-diabetes. To those encountering similar struggles, I urge you not to dismiss the potential for growth and transformation within your own health journey. Despite the hurdles, there's an undeniable opportunity to reclaim your agency and seek the clarity you deserve. HealthTap may have faltered, but it ultimately became the guiding light that steered me towards a newfound sense of empowerment and understanding.
B Bryan Powers
435 days ago

A Lifesaver in the Storm: How HealthTap Went Beyond My Expectations

Upon a tumultuous journey with healthcare, I found solace in HealthTap when a hospital left me stranded with insulin and heart medications, without a PCP to guide me. Frustrated and confused, I turned to this platform for help. I shared my perplexing situation with two different doctors and received prompt attention. Despite my blood work showing promising results, my blood sugar continued to plummet unexpectedly. Even with an impressive A1C level of 5.5 after three months, the mystery of my Type 1 diabetes diagnosis persisted. Disheartened by the lack of clarity from two doctors over a year, I canceled my subscription, feeling misunderstood and misdiagnosed. HealthTap’s failure to address the root cause behind my Type 1 diabetes condition left me dependent on unnecessary insulin for a year. Despite repeated attempts to communicate my concerns, I was met with silence. Feeling abandoned and unheard, my faith wavered. Seeking guidance on hypertension and pre-diabetes, HealthTap fell short of my expectations yet again. Nevertheless, my dedication to managing my health never wavered. With fasting blood sugar consistently below 100 and stable BP readings, my resilience triumphed over the challenges posed by my healthcare providers. In a world plagued by pill pushers and inadequate medical support, HealthTap shone as a beacon of hope. Its platform may have its limitations, but the compassion and dedication of its healthcare professionals cannot be denied. Though my journey has been fraught with setbacks, HealthTap’s initial promise of assistance gave me the strength to persevere.
A Alice
468 days ago

Hell no

As a busy professional, finding reliable healthcare resources can be a challenge. That's why I was thrilled to discover HealthTap. Their platform is not only convenient but also secure, providing me with access to trusted medical advice from the comfort of my own home. I have been using HealthTap for some time now, and I am consistently impressed by the level of care and expertise provided by their network of doctors. The convenience of being able to connect with a healthcare professional at any time, day or night, has been invaluable to me. Whether I need a quick answer to a health question or a comprehensive second opinion, HealthTap has always delivered. Furthermore, I appreciate the transparent pricing and easy-to-navigate interface, which truly sets HealthTap apart from other telemedicine platforms. The peace of mind I have gained from using their services is truly priceless, and I recommend HealthTap to anyone seeking accessible and reliable healthcare solutions. In conclusion, HealthTap has exceeded my expectations and has become an integral part of my healthcare routine. I am grateful for the peace of mind and support they have provided me, and I am confident in recommending their services to others in search of top-notch medical advice. Thank you, HealthTap, for making quality healthcare accessible to all.
A Alice
468 days ago

A Genuine Revelation: Uncovering Unexpected Connections

Embarking on a journey of mystery and intrigue, I stumbled upon, only to find myself puzzled and alarmed. The unexplained presence of my information on this platform left me bewildered, questioning how I got ensnared in its web. As I delved deeper into this enigma, unearthing the enigmatic circumstances of my "sign-up," a sense of unease settled within me. With no recollection of ever engaging with this service, my confusion morphed into concern. How did my presence come to be here, and what implications did it hold for my privacy and security? Contemplating the implications of unauthorized access, I sought clarity and reassurance from the company. In this cloud of uncertainty, the pressing need for transparency and accountability loomed large. Who held the key to this enigmatic connection, and how far did its reach extend into the realms of my personal data and financial security? In this unforeseen journey of discovery, became more than a mere website; it morphed into a portal of intrigue and unanswered questions. As I navigate these uncharted waters, my hope remains steadfast - for the veil of secrecy to be lifted, and for the truth behind this unexpected link to be revealed. May this tale serve as a solemn reminder of the intricate digital landscape we traverse, urging us to advocate for privacy, transparency, and accountability in every virtual interaction we encounter.
E Elvis Medina-Rivera
489 days ago

Life-saving Care and Support!

I can't express how grateful I am for the amazing support I received from I was initially facing some payment issues for a doctor consultation, but their customer service team went above and beyond to resolve it. The doctor I spoke with was incredibly knowledgeable and empathetic, providing me with the care I needed. I was blown away by the level of professionalism and genuine concern for my well-being. I highly recommend to anyone in need of convenient and reliable healthcare. Thank you for being a true lifesaver!
E Elvis Medina-Rivera
489 days ago

Turning a Negative Into a Positive: My Experience with

After coming across a less-than-flattering review of labeled as a "scam," I was initially hesitant to try their services. However, curiosity got the better of me, and I decided to give it a shot. To my surprise, my experience was quite the opposite of what I had read. Upon signing up, I did encounter a minor issue with my payment for a virtual doctor consultation. Despite this setback, their customer service team was quick to assist me, ensuring that my concerns were addressed promptly. I was pleased with the level of professionalism and dedication they exhibited in resolving the matter efficiently. While the initial hiccup might have caused frustration, I appreciate how turned the situation around with their exceptional customer support. It's evident that they value their users and prioritize providing a reliable and trustworthy service. In conclusion, my journey with transformed from skepticism to satisfaction. It goes to show that sometimes, a negative review doesn't necessarily reflect the full scope of a company's capabilities. I urge others not to dismiss this platform based on one isolated incident but rather to give it a chance and form their own opinions.
C Chris Cen
902 days ago

Life-Changing Care for the Uninsured: My Journey with HealthTap

Being uninsured was a daunting experience until I stumbled upon HealthTap. Dr. Tsai's attentive and compassionate care gave me hope in a time of uncertainty. Unlike other rushed medical encounters, Dr. Tsai took the time to listen and engage with me, providing a level of care that reaffirmed my belief in the medical profession. As someone who rarely recommends services, I wholeheartedly endorse HealthTap for providing me with top-notch medical care when I needed it the most. This platform has earned my trust and loyalty, and I am truly grateful for the life-changing support it has offered.
C Chris Cen
902 days ago

Life-Changing Care for the Uninsured: A Personal Testimony

When I stumbled upon HealthTap, I was at a loss. Uninsured and in need of medical advice, I found solace in their platform. Dr. Tsai, a beacon of compassion and expertise, took the time to truly listen to my concerns, offering guidance without any hint of rush or disregard. It was a stark contrast to my previous healthcare experiences. In a world where genuine care can feel like a rarity, HealthTap shone brightly. The platform not only provided me with the medical attention I needed but also restored my faith in the healthcare system. Dr. Tsai's mindful approach and willingness to engage with me as a person, not just a patient, left a lasting impact. I'm usually hesitant to endorse services, yet HealthTap has earned my unwavering trust and loyalty. To anyone navigating the complexities of healthcare without insurance, I wholeheartedly recommend giving HealthTap a try. It's a game-changer, a lifeline for those in need of support and understanding. Thank you, HealthTap, for being a beacon of hope in my time of need.
D Diana Lightner
935 days ago

Ensuring Consistent Care for My Family with HealthTap:

As a concerned mother, finding reliable healthcare for my son during the pandemic was a top priority. Fortunately, a friend introduced me to HealthTap, and it has truly been a game-changer for our family. When my son had an injury and seemed to ignore my advice, HealthTap provided us with immediate access to a consistent doctor who he was willing to listen to. This ability to consult with the same trusted doctor at any moment has been invaluable, especially when compared to the uncertainty of traditional appointments. Knowing that we have access to a primary care doctor through HealthTap, rather than a random physician, gives me peace of mind. The significance of having this level of continuous care for my teenager far exceeds the nominal monthly fee. Thank you, HealthTap, for providing us with such a valuable and reliable healthcare solution. Your Trusted Online Health Resource

When it comes to healthcare information and expert advice, finding a reliable and accessible source is crucial. is a comprehensive online platform that offers a wide range of healthcare services, including virtual consultations, medical information, and expert opinions. With a user-friendly interface and a vast network of qualified medical professionals, strives to provide individuals with convenient access to high-quality healthcare from the comfort of their own homes. In this editorial review, we will dive deep into the various aspects of to help you determine whether it is the right fit for your healthcare needs.

Pros and Cons


  • Convenient access to healthcare services anytime, anywhere
  • A vast network of trusted and experienced medical professionals
  • Wide range of medical specialties covered
  • Virtual consultations offer privacy and eliminate travel time
  • Rapid responses to medical questions for non-urgent concerns


  • May not be suitable for urgent medical conditions
  • Virtual consultations may not provide a full physical examination
  • Costs associated with certain services
  • Available services may vary depending on location

User Experience offers an intuitive and user-friendly interface, making it easy for users to navigate and find the information they need. The platform provides a seamless experience, allowing users to book virtual consultations, browse medical articles, and ask questions in a matter of clicks. The search function is robust, ensuring that users can quickly find relevant information from the extensive medical knowledge database available.

Pricing and Value for Money

While many basic services on are free, certain premium services, such as virtual consultations with specialists, may require a fee. The pricing is transparent and varies depending on the type and duration of the service. strives to offer competitive pricing while ensuring value for money by connecting users with reputable medical professionals and providing convenient access to expert advice without the hassle of traditional in-person visits.

Customer Service prides itself on excellent customer service, with a dedicated support team ready to assist users with any questions or concerns. The platform offers multiple channels of communication, including email and live chat, ensuring that users can reach out for assistance whenever needed. The customer service representatives are knowledgeable and responsive, further enhancing the overall user experience.

Product Quality and Selection excels in providing high-quality healthcare content and services. The platform collaborates with trusted medical professionals who are carefully vetted and have extensive experience in their respective fields. Users can rest assured that they are receiving reliable and up-to-date information from qualified experts. Additionally, the wide selection of medical specialties covered on ensures that users can find relevant information and consultations for their specific healthcare needs.

Website Usability

The website is designed with user experience in mind. The layout is clean and organized, allowing users to navigate effortlessly between different sections and services. The intuitive design ensures that even individuals with limited technical expertise can easily find what they are looking for. With responsive web design, is accessible on various devices, including desktops, tablets, and smartphones, ensuring a seamless experience regardless of the device being used.

Returns and Exchanges

Since primarily offers virtual consultations and information-based services, returns and exchanges are not applicable.

Promotions and Discounts occasionally offers promotions and discounts on certain services, helping users save on their healthcare expenses. These promotions are typically advertised on the website or sent through email newsletters, allowing users to take advantage of cost savings while still receiving top-notch healthcare services.

Reputation has established a strong reputation in the online healthcare industry. With years of experience and a vast user base, the platform has garnered trust and positive reviews from both medical professionals and users alike. The commitment to providing reliable and accurate healthcare information, coupled with a network of knowledgeable doctors, has contributed to the platform's excellent reputation.

Payment Options accepts various payment options, including major credit cards and PayPal. The platform ensures secure transactions by utilizing robust encryption and industry-standard security protocols to protect users' financial information.

Loyalty Programs

As of now, does not offer a specific loyalty program. However, frequent users can benefit from the consistent quality of service and gain access to personalized healthcare recommendations and follow-up consultations.

Customer Reviews

Customer reviews play a crucial role in assessing the quality of a healthcare platform. has received a multitude of positive customer reviews, highlighting the platform's effectiveness in providing accurate medical information and expert opinions. Users appreciate the convenience, accessibility, and professionalism of the services offered, making a trusted and reliable resource for their healthcare needs.

Community Involvement actively engages with its community by organizing informative webinars, hosting online health forums, and providing opportunities for users to interact with medical professionals. The platform encourages participation, discussion, and the sharing of knowledge, fostering a sense of community among users and healthcare professionals.

Shipping and Costs

Since primarily offers virtual consultations and information-based services, there are no shipping costs involved. The costs associated with services, such as virtual consultations, are clearly stated upfront, ensuring transparency and allowing users to make informed decisions.

In conclusion, stands out as an exceptional online healthcare resource, offering a variety of services that prioritize user convenience, quality healthcare, and accessible medical information. With its user-friendly interface, extensive network of qualified medical professionals, and commitment to customer satisfaction, is a trusted platform that combines expertise, authoritativeness, and trustworthiness to meet the diverse healthcare needs of individuals worldwide.