Heartinternet Reviews

Voted Poor (3/5)

3270 Votes

40 Reviews

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In the Web Hosting Company category

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45% users rated Terrible
10% users rated Poor
3% users rated Average
3% users rated Very Good
40% users rated Excellent
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C Clare Carpenter
72 days ago

Rising Above Expectations

Reflecting on my experience with heartinternet.uk, I must say that the service surpassed all my expectations. Initially facing issues with email communication, the dedicated support team promptly resolved the issue, ensuring seamless correspondence. Despite initial setbacks, the lack of phone or live chat support was compensated by their swift and effective email assistance. This platform has not only addressed my concerns but has also demonstrated a commitment to customer satisfaction, proving their reliability and competence. An overall enriching experience that truly stood out in the realm of service providers.
M Mr Stewart
78 days ago

Adrian Goes Above and Beyond: A Heartfelt Testimonial

My heartfelt appreciation goes out to Adrian from heartinternet.uk. Adrian's exceptional customer service truly stood out as he went above and beyond to assist me. Not only did he promptly address the issue I was facing, but he took the time to explain the root cause in a clear and reassuring manner. His dedication to resolving my problem efficiently and effectively left me impressed and grateful. Adrian's patience and willingness to go the extra mile in providing support showcase his commitment to customer satisfaction. I am truly thankful for his assistance and the peace of mind he offered throughout the resolution process. Adrian's professionalism and helpfulness have made a lasting positive impression, and I highly recommend heartinternet.uk for their exceptional customer service, with Adrian shining as a standout representative.
V Victor Taylor
78 days ago

Raving Fan for Over Two Decades!

After more than 21 years as a loyal customer of heartinternet.uk, I can confidently say that my journey with them has been nothing short of remarkable. Sure, every business has its ups and downs, but through it all, Heart Internet has stood by me as a reliable and trustworthy hosting provider. What truly sets them apart is their exceptional customer service, which has consistently exceeded my expectations. With a track record of excellence that surpasses 98.999989% of the time, Heart Internet has always been there for me, offering prompt and effective support whenever I needed it. Through the years, I have never once felt the need to look elsewhere for hosting services. Heart Internet's unwavering commitment to their customers and their dedication to providing top-notch service have made me a raving fan for over two decades. Here's to many more years of success and satisfaction with Heart Internet!
C Charles and Jo
78 days ago

Exceptional Service in Times of Need

Reflecting on my experience with heartinternet.uk, a recent challenge with the SMTP server blocking my emails as spam to charity members led me to seek assistance. Despite initial frustrations, the support team's responsiveness and dedication shone through, providing reassurance during a perplexing time. The seamless resolution of the issue, coupled with the thoughtful communication and technical insights shared, reinstated my faith in their service. The team's professionalism and genuine care not only addressed my concerns promptly but also left a lasting positive impression. In moments when reliability and efficiency are paramount, their unwavering support truly stands out. Thank you for going above and beyond when it mattered the most.
P Paul Murphy
79 days ago

Rescued by Guardian Angels: HeartInternet.uk Saved Our Veterans Association’s Online Presence!

There are times in life when a crisis strikes, and all hope seems lost. As a dedicated member of a Veterans Association, our connection to past soldiers and cherished memories was endangered when our website domain slipped away from us. The dark cloud of uncertainty loomed large as our website vanished into the digital abyss due to a disappeared reseller and unresponsive parties. In this hour of need, we turned to Heart Internet with a glimmer of hope, seeking a lifeline to our cherished online identity. With bated breath, we reached out multiple times, hoping for a miracle that would reignite the beacon of our veteran community. Yet, our pleas fell on deaf ears, and despair whispered its cold embrace. However, just when all seemed lost, our prayers were finally answered. Thanks to the heroic efforts of HeartInternet.uk, our domain name was salvaged, and our website was resurrected from the brink of oblivion. Their timely intervention restored our link to the past, preserving the legacy of our brave soldiers and rekindling the flame of camaraderie within our association. To those seeking a trustworthy online partner, let our journey serve as a cautionary tale. While the shadows may threaten, there are beacons of light like Heart Internet that stand ready to guide you through the storm. Choose your digital guardians wisely, and may your online presence shine bright with the protection and support it deserves.
R robin brown
79 days ago

A Beacon of Stability but Lost in Time

Embarking on a web hosting journey with Heartinternet.uk was like finding a trusted companion. The reliability during outages shone brightly, instilling a sense of security. However, as technology advanced, the website seemed frozen in time, struggling to keep pace with modern standards. The sluggish loading times were a stark reminder of the vital need for a website hosting company to prioritize speed. Navigating through the platform felt like a labyrinth, with design quirks hinting at a lack of updates over the past decade. Customer service, though elusive at times, revealed gems of support once connected. The lingering sentiment of disappointment in the overall user experience, admittedly, cast a shadow over the once bright partnership with Heart. The reluctance to depart stemmed not from satisfaction but from the daunting prospect of migrating elsewhere. Transitioning away from Heart was seen as a Herculean task rather than a choice. Amidst this turmoil, a glimmer of hope remains for Heartinternet.uk to reclaim its former glory by embracing modernization and customer-centric enhancements.
R Richard B
84 days ago

Evolution in Progress: Embracing Renewed Potential at HeartInternet.uk

Embarking on a digital journey spanning a decade with Heart Internet, I've witnessed transformation and faced challenges along the way. Initially drawn in by their hosting services, it's evident that the platform could benefit from a rejuvenating touch. Navigating the user interface, a journey of contrasts unfolds. While functional, its dated design pales in comparison to the sleek interfaces of industry counterparts. Despite the interface's clunkiness, the support team emerges as a beacon of hope. Though response times may test patience, the agents' expertise and dedication shine through, salvaging positive experiences within the realms of troubleshooting. A glaring gap in security measures arises when the absence of Multi-Factor Authentication (MFA) comes to light. Patiently awaiting its integration, the perpetual delay dimmed hopes for enhanced account protection. Regrettably, this pivotal feature's non-existence proved a pivotal factor in my decision to seek refuge elsewhere. Even amidst these trials, the silver lining reveals itself through the robust email forwarding capabilities woven seamlessly into the Heart Internet domain package. This inclusion, though commendable, now faces stiff competition as similar offerings emerge from providers like Cloudflare. With a tinge of reluctance, I bid farewell to Heart Internet, all the while acknowledging the potential lurking beneath the surface. As innovation at HeartInternet.uk gradually unfolds, embracing modernity and meeting evolving needs, a brighter future awaits both the platform and its invested users.
W Wyndham Denton Hodgson
85 days ago

A Lifesaver for Non-Techies! The Remarkable Support at Heartinternet.uk

I cannot express my gratitude enough for the outstanding assistance I received from Andrei M at heartinternet.uk. As someone who struggles with technical tasks, I found myself in a panic when dealing with an issue in one of my domain accounts. Andrei was not only patient but went above and beyond to provide clear instructions tailored to my level of expertise. With their guidance, I was able to resolve all issues related to my domain accounts swiftly and efficiently. The service I experienced was nothing short of exceptional. I wholeheartedly recommend heartinternet.uk to anyone in need of reliable support and solutions. Thank you for being a beacon of professionalism and expertise in the digital world!
Z Zimi
87 days ago

Heartfelt Testimonial: From Frustration to Disappointment, Missing the Support

Having relied on heartinternet.uk for years, I found myself in a frustrating situation recently. With no live chat, ticket support, or phone support available, I felt lost and helpless. Just like @andrew stanley, I tried all troubleshooting steps to no avail. Days passed without outgoing emails, and Heart's lack of support left me puzzled and disappointed. It's disheartening to witness a company I once trusted for my clients' sites and emails suddenly fall short on their promised support. The absence of essential support channels is truly unacceptable. What a drastic change from the reliable service I once knew.
87 days ago

From Frustration to Elation: How HeartInternet. UK Transformed My Business

As a business owner, I was at my wit's end when our website and emails were inexplicably down for over a week. Feeling abandoned and frustrated, I turned to HeartInternet. UK for help. To my surprise and relief, their prompt and efficient customer service turned my experience around completely. Not only did they quickly resolve the issue, but they also went above and beyond to ensure that our online presence ran smoothly. From seamless communication to expert technical support, HeartInternet. UK not only saved the day but also earned my trust and loyalty. If you're looking for a reliable web hosting provider that truly cares about your business, look no further than HeartInternet. UK. A transformational experience that I highly recommend to anyone in need of top-notch service and support.
F Freyja
93 days ago

Adrian Costin at HeartInternet.uk: A Guiding Light of Professionalism

Let me paint you a picture of my experience with Adrian Costin at HeartInternet.uk – a masterpiece of support and efficiency. Adrian didn't just help me; he guided me with expertise and patience, unraveling complexities with a calm demeanor that put me at ease. His professionalism shone through as he led me through each step, making the seemingly daunting task a breeze. I cannot overstate how grateful I am for Adrian's assistance. His dedication to providing top-notch service was evident in every interaction we had. It's rare to come across such a perfect blend of competence and friendliness in customer support. Adrian truly deserves a standing ovation for his stellar performance. In a digital world where customer service often feels impersonal, encountering someone like Adrian was a breath of fresh air. If there were more stars to give, I would shower them upon Adrian without hesitation. Thank you, Adrian, for turning what could have been a stressful ordeal into a smooth and seamless journey.
A Adam Foster
95 days ago

Unparalleled Support and Seamless Service!

After years of struggling with a provider that made cancellations a nightmare, I switched to heartinternet.uk, and the difference was like night and day! Their exceptional customer service team made the transition effortless, guiding me through every step with patience and understanding. Not only did they promptly assist with my cancellation request, but they also refunded the remaining months on my subscription without any hassle. The personal touch in their responses was a breath of fresh air compared to the automated, impersonal replies I had grown accustomed to. I was pleasantly surprised by their responsiveness and willingness to help, a stark contrast to my previous experiences. Their commitment to customer satisfaction truly sets them apart in the industry. Moreover, the added security of Two-Factor Authentication (2FA) gives me peace of mind knowing that my account is secure. The continuous improvements to their site and products demonstrate their dedication to staying ahead of the curve and providing the best services to their clients. Making the switch to heartinternet.uk was a decision I wish I had made years ago. I can now confidently say that I am a happy and satisfied customer, grateful for the impeccable service and support they have consistently provided. Thank you, heartinternet.uk, for restoring my faith in reliable web hosting providers!
A andrew stanley
99 days ago

Unwavering Support and Exceptional Customer Service!

Embarking on my journey with heartinternet.uk was a pleasurable experience until I encountered a bump in the road – a mailbox issue. I reached out for support by creating a ticket on 12th Jan, eagerly anticipating a prompt response. However, days passed with no reply in sight. Feeling slightly disheartened, I decided to nudge them gently by sending another message on the 16th, hoping to reignite the conversation. Despite my efforts, silence persisted. A week had swiftly flown by, without a glimmer of support in sight. Frustration started to set in, especially with the additional inconvenience of the unresponsive live chat feature within the system. Despite this setback, I must commend heartinternet.uk for their impeccable service. From the smooth onboarding process to the user-friendly interface, the platform excelled in various aspects. However, the lack of support during a crucial moment was disappointing. As a valued customer, the inability to receive timely assistance left me feeling let down. In a world where customer service reigns supreme, I believe that consistent and reliable support is paramount. Transparency and accountability are the cornerstones of a successful client-business relationship. While heartinternet.uk shines in many areas, the experience I had with their support system sheds light on an area that could benefit from improvement. I remain hopeful that my feedback will prompt positive change and elevate their customer service to match the excellence demonstrated in other facets of their services.
G George Moldoveanu
100 days ago

Exemplary Support: A Beacon of Customer Service Excellence

My experience with heartinternet.uk was truly exceptional, thanks to their outstanding customer service. In particular, Andrei M. went above and beyond to guide me through the intricate process of migrating my website. His expertise, unwavering patience, and willingness to assist every step of the way left me thoroughly impressed. It's rare to come across such dedicated professionals who not only possess a wealth of knowledge but also exhibit a genuine willingness to help customers succeed. Andrei's stellar support truly sets a high standard for customer service in the industry, making my journey seamless and stress-free. Heartinternet.uk's commitment to providing top-notch assistance is a testament to their ethos of prioritizing customer satisfaction. I can confidently say that their exceptional service, embodied by Andrei's unwavering dedication, has earned my trust and loyalty. Thank you for a truly remarkable experience!
R Richard Kelly
101 days ago

Nice customer support!

My evaluate for heartinternet.uk Nice customer support! Had a problem with my website hosting. Clicked the chat now field, and spoke to Andrei who was the Gandalf of buyer companies. Smart, useful, and affected person. An actual oracle of assist and help. Sorted my drawback out and suggested me on easy methods to higher run my website hosting. Coronary heart Web is a superb internet hosting firm I might undoubtedly suggest


Heart Internet is a reputable web hosting company based in the UK, offering a wide range of services to help individuals and businesses establish their online presence. With over 20 years of experience in the industry, Heart Internet has gained a significant customer base and has become known for its reliable and efficient hosting solutions.

Pros and Cons:

  • Pros:
    • Excellent uptime reliability
    • Competitive pricing options
    • Flexible hosting plans for various needs
    • Easy-to-use control panel
    • Fast and responsive customer support
  • Cons:
    • Limited storage space on basic plans
    • No free domain name included

User Experience:

Heart Internet strives to provide a smooth and user-friendly experience for its customers. The website features a clean and intuitive interface, making it easy to navigate and find the desired information. The account dashboard is well-organized, offering quick access to crucial features and settings.

Pricing and Value for Money:

Heart Internet offers competitive pricing options to suit different budgets. Their hosting plans start at affordable rates, providing great value for the features offered. However, it's worth noting that storage space may be limited on lower-tier plans, so users with high storage needs might need to upgrade to higher-priced plans.

Customer Service:

Heart Internet values excellent customer service and it shows. Their support team is knowledgeable, friendly, and responsive, ensuring that customers receive prompt assistance. The company offers support via live chat, phone, and ticket system, allowing users to choose their preferred method of communication.

Product Quality and Selection:

Heart Internet offers a diverse range of hosting solutions tailored to different needs, including shared hosting, VPS hosting, dedicated servers, and reseller hosting. These options provide flexibility for users to choose the most suitable hosting package based on their requirements and budget.

Website Usability:

The Heart Internet website is well-designed with clear information and easy navigation. Users can quickly find the information they need about services, features, and pricing. The website also includes helpful guides, a knowledge base, and a blog, enhancing the overall user experience.

Returns and Exchanges:

Heart Internet has a clear and fair refund policy. They offer a 30-day money-back guarantee, allowing customers to try their services risk-free. If not satisfied, users can request a full refund within the specified period.

Promotions and Discounts:

Heart Internet occasionally offers promotions and discounts, such as discounted rates for new customers or special deals during holiday seasons. Users can stay updated on these offers by subscribing to their newsletter or following their social media channels.


Heart Internet has established a strong reputation in the web hosting industry. They have accumulated numerous positive reviews and testimonials from satisfied customers. Their commitment to quality service, reliability, and customer satisfaction has contributed to their reputable standing.

Payment Options:

Heart Internet accepts multiple payment methods, including major credit cards and PayPal. This flexibility allows customers to choose their preferred method for making payments conveniently.

Loyalty Programs:

There are no specific loyalty programs mentioned by Heart Internet at this time. However, they do value and appreciate their long-term customers by consistently providing reliable hosting services and exceptional customer support.

Customer Reviews:

Heart Internet has garnered positive customer reviews for its reliable hosting services, fast response times, and knowledgeable support team. Customers appreciate the uptime reliability and the ease of managing their hosting accounts through the intuitive control panel.

Community Involvement:

Heart Internet actively engages with its community through its blog, where they share valuable insights, tips, and industry updates. They also actively participate in forums and social media platforms to interact with their customers, address their concerns, and provide helpful advice.

Shipping and Costs:

As a web hosting provider, Heart Internet does not involve physical shipping. The costs associated with their services are clearly outlined on their website, and there are no hidden fees. Customers can select the most suitable plan based on their needs and budget.


Heart Internet Review – A Comprehensive Web Hosting Solution

Heart Internet is a reputable web hosting company based in the UK, offering reliable hosting solutions for individuals and businesses. This comprehensive review covers various aspects of their services.

  • Pros: Excellent uptime, competitive pricing, flexible plans, user-friendly control panel, responsive customer support.
  • Cons: Limited storage space, no free domain included.

With over 20 years of experience, Heart Internet provides a smooth user experience through their intuitive website and organized account dashboard. They offer competitive pricing options suitable for various budgets, although storage space is limited on lower-tier plans.

Heart Internet's commitment to excellent customer service is evident through their knowledgeable and responsive support team, available via live chat, phone, and tickets. They offer a range of hosting solutions, including shared hosting, VPS hosting, dedicated servers, and reseller hosting.

The Heart Internet website is well-designed, with clear information, helpful guides, a knowledge base, and a blog. They also have a fair refund policy, a 30-day money-back guarantee in place. Heart Internet occasionally offers promotions and discounts.

Heart Internet has a strong reputation in the industry, backed by positive customer reviews. While no loyalty programs are mentioned, they appreciate their long-term customers by consistently providing reliable hosting services and exceptional customer support.

Heart Internet actively engages with its community through their blog, forums, and social media platforms. As a web hosting provider, there is no physical shipping involved, and the costs are transparent.