Heartofgold-hostel Reviews

Voted Average (3/5)

78 Votes

78 Reviews

Vote Now

In the Big Sales category

Pie-Chart Analysis

8% users rated Terrible
28% users rated Poor
8% users rated Average
24% users rated Very Good
32% users rated Excellent
Write a review


Heart of Gold Hostel is a popular accommodation option for backpackers and budget travelers visiting Berlin, Germany. Located in the vibrant district of Mitte, this hostel offers affordable and comfortable lodging for guests of all ages.

Pros and Cons

  • Pros:
  1. Affordable rates for budget-conscious travelers.
  2. Convenient location in the heart of Berlin.
  3. Various room types available to accommodate solo travelers or groups.
  4. Friendly and helpful staff.
  5. Amenities such as free Wi-Fi, luggage storage, and communal kitchen.
  • Cons:
    1. The hostel can get overcrowded during peak tourist seasons.
    2. No private bathrooms available in dormitory rooms.
    3. Noisy surroundings due to the hostel's central location.

    User Experience

    Heart of Gold Hostel provides a user-friendly experience with an intuitive website design. The website offers detailed information about the hostel's facilities, room types, and amenities. The booking process is simple and efficient, allowing users to select their desired dates, room type, and number of guests.

    Pricing and Value for Money

    Heart of Gold Hostel offers competitive rates that cater to travelers on a budget. The prices vary depending on the room type and season, but overall, the hostel is known for providing excellent value for money. The affordable rates make it an attractive option for backpackers and solo travelers looking for affordable accommodation in Berlin.

    Customer Service

    The hostel's staff is known for their friendly and helpful nature. They are readily available to assist guests with any queries or concerns. The customer service team is multilingual, ensuring effective communication with international guests. Guests can rely on the staff to provide recommendations for local attractions, transportation, and dining options.

    Product Quality and Selection

    Heart of Gold Hostel maintains a high standard of cleanliness and comfort across all its rooms and facilities. The beds are comfortable, and the rooms are well-maintained. The hostel offers a range of room types, including private rooms, dormitories, and female-only dormitories, to cater to different traveler preferences.

    Website Usability

    The hostel's website is user-friendly and easy to navigate. The information is well-organized and easily accessible. The website provides clear details about room availability, rates, and amenities. The online booking system is efficient, allowing guests to make reservations with ease.

    Returns and Exchanges

    Heart of Gold Hostel follows a standard cancellation policy. Guests can cancel their reservations within a specified period to receive a refund. It is advisable to review the cancellation policy before making a booking.

    Promotions and Discounts

    Heart of Gold Hostel occasionally offers promotions and discounts, especially during off-peak seasons. These offers can be found on their website or through booking platforms. Guests should check for any ongoing promotions to benefit from reduced rates.


    Heart of Gold Hostel has built a solid reputation as a reliable and affordable accommodation option in Berlin. It receives positive reviews from both domestic and international guests. The hostel's central location, friendly staff, and comfortable rooms contribute to its positive reputation within the travel community.

    Payment Options

    Heart of Gold Hostel accepts various payment methods, including credit cards, cash, and online payment platforms. This flexibility makes it convenient for guests to choose the payment method that suits them best.

    Loyalty Programs

    Heart of Gold Hostel does not currently have a loyalty program in place. However, returning guests can enjoy the benefits of a familiar and trusted accommodation option in Berlin.

    Customer Reviews

    Customers have consistently praised Heart of Gold Hostel for its affordability, cleanliness, and central location. Many guests appreciate the attentive and friendly staff, who go the extra mile to ensure a comfortable stay. However, some guests have mentioned noise issues due to the hostel's central location.

    Community Involvement

    Heart of Gold Hostel actively engages with the local community, participating in neighborhood events and supporting local initiatives. The hostel aims to contribute positively to the social and cultural fabric of Berlin.

    Shipping and Costs

    Heart of Gold Hostel does not involve shipping in its services, as it is an accommodation provider. Therefore, there are no additional costs related to shipping. In conclusion, Heart of Gold Hostel offers an affordable and comfortable accommodation option in the heart of Berlin. With its competitive pricing, helpful staff, and convenient location, it caters to the needs of budget-conscious travelers. The hostel's reputation for cleanliness and comfort further enhances its appeal. Whether you're a solo traveler or part of a group, Heart of Gold Hostel provides a welcoming and enjoyable experience during your stay in Berlin.