Users Voice for Heatholders

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Heatholders Overall rating
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Review article published on: 18 Mar 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 4.1 4.1 2.6 4.8 3
Feb 2023 5 5 5 5 5 5
Mar 2023 5 5 5 5 5 5
Line Chart for Rating of peer stores

Detailed Heatholders Review by

Introduction: is a popular online retailer with a strong focus on cold-weather clothing and accessories. The website primarily sells thermal socks, gloves, hats, and other clothing items designed to keep you warm in harsh winter climates. aims to provide high-quality products at affordable prices, while also providing excellent customer service.

Pros and Cons:

  • Wide range of thermal clothing and accessories available
  • Fast and reliable shipping options
  • Competitive pricing
  • Responsive and helpful customer service team
  • Product selection may not be suitable for warmer climates
  • Occasional stock shortages can lead to delays in shipping

User Experience: is easy to navigate and features a clean and modern design. The website provides users with a simple and straightforward shopping experience. The site also features informative product descriptions, customer reviews, and sizing charts to help customers make informed buying decisions.

Pricing and Value for Money: offers competitive pricing on all of its products. However, some items may be priced higher than similar products available from other retailers. That being said, the quality of materials used in the production of Heatholders' products justifies the price tag, as their products provide exceptional warmth and comfort.


Some suitable alternatives to for cold-weather clothing and accessories include:
  • Uniqlo
  • REI
  • Columbia

Customer Service: has a reliable and friendly customer service team who are available to answer any questions or concerns about orders. The site provides customers with several channels of communication, including email, phone, and live chat.

Product Quality and Selection: offers a wide range of high-quality thermal clothing and accessories. The site has a great range of thermal socks with varying degrees of insulation, as well as gloves and hats designed to keep you warm. All products sold on the website are manufactured to a high standard and are designed to provide exceptional comfort and warmth.

Website Usability:

The website is well-designed and easy to navigate, with an intuitive user interface that makes shopping simple. The site features a search function that makes it easy to find specific products, and product pages are well-organized with clear and informative product descriptions.

Returns and Exchanges: offers a 30-day hassle-free return policy. Customers can return items that are in new condition and unworn for a full refund. The site also offers exchanges for items that are the wrong size.

Promotions and Discounts: occasionally offers discount codes and promotions, which can provide customers with significant savings on their orders. The site also offers free shipping on orders over $25.

Reputation: has a strong reputation for providing high-quality thermal clothing and accessories at an affordable price. The site has largely positive customer reviews, and the company is highly regarded for its customer service and product quality.

Payment Options: accepts payments for orders via credit/debit card, PayPal, and Amazon Pay. All payment information is encrypted and processed securely to protect customers' sensitive information.

Loyalty Programs: does not currently offer a loyalty program.

Customer Reviews:

The customer reviews for are largely positive, with customers praising the quality of the products and the excellent customer service provided by the site.

Community Involvement: does not appear to have any current community involvement initiatives.

Shipping and Costs: offers a range of shipping options, including USPS and FedEx. Standard shipping costs $6.99, while expedited shipping options cost more. Shipping costs can vary based on the size and weight of the order. Customers can also choose to pick up their items in-store for free.