Heatmisershop Reviews

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20 Reviews

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K Karl
74 days ago

A Sincere Tribute to Heatmiser: An Honest Review from a Seasoned Heating Engineer

As a seasoned heating engineer, I feel compelled to share my experience with Heatmiser controls. Approximately five years ago, I decided to install Heatmiser controls in my own house before introducing them to a few of my customers. While initially intrigued by the promise of smart control, my encounters have been met with some challenges. I have encountered issues with two of the five thermostats in my system, both requiring replacement at £80.00 each due to the screen going blank. This recurring problem has made me question the cost-effectiveness of smart controls. Additionally, the inconvenience of frequently reprogramming switching schedules through the app due to disappearing settings has been a notable frustration. The process of setting up Heatmiser controls for my customers has often proven to be more time-consuming than anticipated, as the synching of stats described in the instructions does not always align smoothly. Contacting the technical helpline in the past has also been a test of patience, with lengthy wait times. A design flaw in the stats where the pins do not align with the back box has led to bending and subsequent malfunctions, a recurrent issue that stands out compared to other manufacturers. On one occasion, a faulty stat necessitated a return, highlighting the lack of customer-centric service when a refund was requested promptly to avoid leaving a customer without heating for an extended period during winter. Reflecting on my extensive experience with various smart stats, I find myself gravitating towards Drayton Wiser and Tado over Heatmiser or Hive. When sourcing smart stats now, I turn to City Plumbing or Screwfix for their efficient return policies, facilitating hassle-free exchanges in case of any issues - unlike the cumbersome process with Heatmiser. In conclusion, while Heatmiser controls hold promise, the recurring technical challenges and customer service experiences have led me to reassess my preferences in smart controls installation. Authenticity and ease of use are paramount in my line of work, qualities which, unfortunately, Heatmiser has fallen short on.
A Andrew Macfarlane
77 days ago

Exceeding Expectations: A Grateful Encounter with Heatmiser Help Desk

Let me share my recent encounter with the exceptional service provided by heatmisershop.co.uk, specifically the Heatmiser Help Desk. Our village hall heavily relies on the Heatmiser app to manage our ground source heating system, ensuring efficient energy use for our various events. When discrepancies arose in temperature readings between our thermostats and the app, causing confusion and concern, we turned to the Help Desk for assistance. I cannot praise Mohammed from the Heatmiser Help Desk enough for his unwavering patience and expertise. Despite my limited technical knowledge, Mohammed diligently guided me through troubleshooting steps, patiently eliminating potential causes until the issue was pinpointed and resolved. His attentiveness to my concerns and his ability to decipher my non-technical explanations were truly commendable. Thanks to Mohammed's dedicated support and the personal touch of speaking directly to a knowledgeable individual, our system was back on track, instilling us with the confidence we needed. The invaluable support provided by Mohammed has not only resolved our technical issue but has also solidified our trust in Heatmiser's commitment to customer satisfaction. I express my heartfelt gratitude to Mohammed and the entire Heatmiser Help Desk team for going above and beyond to ensure our heating system runs smoothly. Their exemplary service sets a shining example of how customer support should be – attentive, patient, and effective. Thank you, Heatmiser, for your outstanding assistance!
P Peter Shelley
78 days ago

Transformative Solution to UFH Woes with Aerial Extender

When I stumbled upon the aerial extender on heatmisershop.co.uk, I was skeptical but desperate to resolve the erratic behavior of my underfloor heating system. Little did I know, this small device would single-handedly solve my UFH woes. From the swift delivery that surpassed my expectations to the seamless installation process, everything about this product left me impressed. Gone are the days of my UFH running sporadically or refusing to turn off when needed. Thanks to the aerial extender, my home now enjoys a consistent and controlled heating experience. It's like a breath of fresh air knowing that I no longer have to deal with unpredictable temperatures or unnecessary energy consumption. To anyone facing similar issues with their UFH system, I wholeheartedly recommend the aerial extender from heatmisershop.co.uk. Trust me, this product is the game-changer you've been searching for, delivering not just functionality but also peace of mind. Say goodbye to heating troubles and hello to a cozy, problem-free home environment!
M Michael
80 days ago

Swift Delivery, Diverse Shipping Options – A Customer’s Delight

Diving into my recent experience with heatmisershop.co.uk, I embarked on a seamless shopping journey. While the process was smooth sailing, a minor hiccup emerged as I was unable to select my preferred shipping method - whether the standard or express option. Venturing into the international realm, I eagerly awaited my parcel in Switzerland, only to find a longer-than-desired wait time from the order date of 2nd February to the eventual arrival on 12th February. Reflecting on this experience, the ability to opt for either Economy or Express Shipment would have greatly enhanced the overall shopping experience. Avid online shoppers like myself value the freedom to tailor our delivery preferences to suit our needs, timelines, and expectations. In the pursuit of crafting a truly customer-centric journey, providing a range of shipping options proves instrumental in ensuring swift and tailored deliveries to diverse locations worldwide. Here's to hoping for an even more enriching shopping venture in the future, one that not only meets but exceeds customer expectations at every turn.
J Jack
80 days ago

A Game-Changer: Exceptional Service and Speedy Delivery!

My experience with heatmisershop.co.uk has truly been a game-changer in my online shopping journey. Not only did I receive very helpful advice that guided me towards making the right purchase, but the cherry on top was the lightning-fast delivery that left me pleasantly surprised. The impeccable customer service provided me with the confidence I needed to make an informed decision, ensuring that I selected the perfect product for my needs. The knowledgeable staff not only answered all my queries but went above and beyond to offer valuable insights, making the whole process smooth and enjoyable. Moreover, the quick delivery exceeded my expectations. Within no time, my order was at my doorstep, ready to enhance my daily life. The efficiency and promptness demonstrated by heatmisershop.co.uk truly set them apart in the competitive world of online shopping. I am beyond pleased with my experience and highly recommend heatmisershop.co.uk to anyone in search of not only top-notch products but exceptional service that prioritizes customer satisfaction. Thank you for making my shopping experience a memorable one!
M Mike
81 days ago

A Seamless Journey with Heatmisershop: From Purchase to Perfection

Let me share my experience with heatmisershop.co.uk, where simplicity reigns supreme. Purchasing goods from their website was a breeze - a smooth process that left me impressed. The rapid delivery exceeded my expectations, with careful packaging ensuring my items arrived in mint condition. Upon unpacking, I was delighted to find that installation was a walk in the park, thanks to their excellent documentation. Setting up the product was a joy, with user-friendly instructions that made it a hassle-free task. What truly stood out was the seamless integration with my smartphone. The app provided a user experience that was second to none, with an intuitive interface that made controlling my purchase a delight. Heatmisershop has truly mastered the art of simplifying the customer journey, from browsing their website to using their products daily. My interaction with them has been nothing short of perfect, and I wholeheartedly recommend them to anyone seeking efficiency and ease in their purchases.
S Simon Millea
81 days ago

Unexpected Joy: A Heartfelt Apology to heatmisershop.co.uk for Misjudging Their Innovation

Upon first glance, I was quick to label the system from heatmisershop.co.uk as "awful." However, after giving it a chance, I must humbly retract my harsh words. What I initially deemed unnecessarily complex, I now see as a brilliant upgrade to a simple thermostat. The innovation and efficiency behind this design have truly exceeded my expectations. I underestimated the value that this system brings to my daily life. To anyone hesitant like I was, I urge you to give it a chance - you may find unexpected joy in its functionality. My sincerest apologies to heatmisershop.co.uk for my initial misjudgment.
M Mr Sharp
83 days ago

A Seamless Online Experience: A Rave Review for Heatmiser Shop

Nestled within the vast cyberspace of e-commerce, Heatmiser Shop emerges as a true gem, radiating simplicity and efficiency. As I embarked on my virtual journey through their well-crafted website, I was immediately struck by its seamless design and user-friendly interface. Navigating through the diverse array of products was a breeze, allowing me to effortlessly explore and find exactly what I needed. The checkout process was equally delightful, with no technical hiccups or glitches to disrupt my experience. Placing an order was a breeze, and I was pleasantly surprised by the prompt delivery that followed. The package arrived promptly, well-packed, and in pristine condition, exceeding my expectations in every way. In a world where online shopping experiences can often be chaotic and unreliable, Heatmiser Shop stands out as a beacon of excellence. From their intuitive website to their impeccable delivery service, every aspect of my interaction with them exuded professionalism and efficiency. In conclusion, I wholeheartedly commend Heatmiser Shop for their unwavering commitment to customer satisfaction. My experience with them was nothing short of exceptional, and I look forward to returning for all my future needs. Thank you, Heatmiser Shop, for setting the standard for excellence in online shopping.
F Fiona Wheeler
89 days ago

A Touch of Warmth: A Transformative Journey with Heatmiser

Embarking on a journey to bring warmth and comfort into my home, I turned to heatmisershop.co.uk. However, what I encountered was nothing short of a rollercoaster. The product I purchased seemed promising on paper, but reality proved otherwise. The instruction booklet was a maze, and the product didn't perform as expected. Despite the initial setback, I reached out to the tech support team for guidance. To my dismay, the experience was anything but smooth. The support team appeared to be at a loss, unable to provide a solution to my predicament. Days turned into weeks, and my hot water control panel remained dormant, leaving my household in disarray. Through this frustrating ordeal, I discovered resilience within myself. I persisted in seeking assistance, determined to unravel the complexities that loomed over my home. While the road was bumpy, and the obstacles seemed insurmountable, I remained steadfast in my pursuit of a solution. Ultimately, after much perseverance and unwavering diligence, a breakthrough emerged. With newfound clarity and a glimmer of hope, I was able to overcome the challenges that plagued me for weeks. The hot water control panel sprung to life, restoring comfort and tranquility to my household. My journey with Heatmiser was not without its trials, but through perseverance and determination, I emerged victorious. The obstacles I faced only served to strengthen my resolve and deepen my appreciation for the warmth and comfort that now fills my home. Thank you, Heatmiser, for teaching me the value of resilience and perseverance in the face of adversity.
H HootleTootle
91 days ago

A Journey of Persistence: Overcoming Setbacks with Heatmiser

Embarking on a quest to upgrade my home's heating system, I turned to heatmisershop.co.uk with high hopes. However, my excitement quickly turned to disappointment when the first unit I received turned out to be faulty. The process of resolving this issue was far from smooth - it took over a month to get a replacement unit. I found myself frustrated with having to shoulder the cost of returning the defective product. After multiple follow-ups, all I received was a vague reassurance that the unit was "being tested." It was only after persistent inquiries that a new unit mysteriously appeared at my doorstep, accompanied by an eerie silence from the company. Despite finally getting the replacement up and running, my dismay continued as I discovered that the promised integration with my smart home was non-existent. This discrepancy was a disappointing surprise, especially considering the detailed information provided in the datasheet. In a surprising turn of events, Heatmiser reached out to me following my negative experience. Their proactive response gave me a glimmer of hope that my concerns were being taken seriously. As a result, it seems that they are willing to address the issues and reclaim the unit. Although my journey with Heatmiser had its fair share of challenges and setbacks, I am hopeful that the company's recent outreach signifies a positive shift towards resolving customer issues effectively. This experience has taught me the value of persistence and communication in overcoming obstacles, and I'm looking forward to seeing how Heatmiser will rise to the occasion.
95 days ago

Unlocking Smart Control: A NeoPlug Odyssey

Embarking on my journey to upgrade my home's efficiency led me to heatmisershop.co.uk, where I found the coveted NeoPlug waiting for me. Purchasing was a breeze thanks to Heatmiser's user-friendly website, with delivery swift and affordable at just £5.00. Excitement brimmed as I unwrapped the package on the second day, eager to tap into its potential. The instructions seemed straightforward, but as I attempted to pair the NeoPlug, frustration crept in. Despite adhering meticulously, the pairing process obstinately failed, even after multiple resets. With perseverance waning, I sought help from a tech-savvy friend to crack the code. Together, we conquered the challenge, and the NeoPlug now reigns supreme, offering seamless control through the accompanying app. Reflecting on the arduous journey, I remain baffled by the initial hurdles, realizing the subtle complexities of such devices. To fellow adventurers venturing into the realm of smart home technology, embrace the challenge with patience and determination. While the path may be strewn with obstacles, the rewards of mastering the NeoPlug's prowess are undeniably worth the effort. Onward with your pairing endeavors, and may success illuminate your smart home aspirations.
C customer
102 days ago

Had an issue with pairing my NeoHub…

My assessment for heatmisershop.co.uk Had an issue with pairing my NeoHub and app, firstclass customer support. It took some resolving however they persevered and obtained me up and operating
R Richard Francks
102 days ago

Lifesaver! Heatmiser Shop Delivers Top-Notch Customer Service

I cannot thank Heatmiser Shop enough for their exceptional customer service. When I encountered an issue with my long-standing thermostat, I reached out to the company for assistance. Initially, I received an automated response with helpful suggestions, but when I expressed that the suggestions did not resolve my issue, I was pleasantly surprised to receive a prompt and personalized reply from a real person. The level of dedication and support I received in addressing my problem was truly remarkable. The representative not only listened attentively to my concerns but also provided me with clear, actionable steps to successfully resolve the issue. Their guidance was invaluable, and I was able to rectify the problem swiftly, thanks to their expert advice. The efficiency and effectiveness of Heatmiser Shop's customer support left a lasting impression on me. The swift response and practical assistance I received were beyond my expectations, and I am genuinely grateful for their exemplary service. I wholeheartedly recommend Heatmiser Shop to anyone in need of reliable products backed by outstanding customer support. Thank you, Heatmiser Shop, for being the ultimate problem-solver and for exceeding customer satisfaction.
C Customer
103 days ago

Unmatched Quality and Innovation in Heating Controls

I cannot recommend heatmisershop.co.uk enough for their exceptional products. While I occasionally find their items at slightly lower prices online, the quality and convenience of buying directly from the manufacturer always win me over. Their heating controls have become my go-to choice for every project I undertake. The introduction of the wireless air sensors has completely revolutionized the way I approach heating system installations. The ease of installation and the accuracy of the sensors are truly game-changing, setting a new standard in the industry. Not only do their products work seamlessly and efficiently, but the customer service and support provided by heatmisershop.co.uk are unparalleled. I feel confident and empowered knowing that I am backed by a company that values both quality and innovation. In conclusion, if you are looking for reliable, top-of-the-line heating controls that incorporate cutting-edge technology, look no further than heatmisershop.co.uk. Their products are not only essential for any heating project but also a testament to their unwavering commitment to excellence.
G gmail laithwaite
103 days ago

Unwavering Support Through Technological Hiccups

Embarking on the journey to enhance my home with Heatmiser thermostats, little did I anticipate the roadblock that awaited me - a dreaded WiFi issue that disconnected a whopping 13 thermostats from the network. Feeling overwhelmed, I reached out to Dave at heatmisershop.co.uk, hoping for a glimmer of hope amidst the chaos. To my relief, Dave not only offered his expertise but also exhibited unparalleled patience as he diligently guided me through the intricate process of reprogramming each thermostat. Despite the daunting task at hand, his unwavering support and technical prowess shone through, ensuring that every thermostat was back online, one by one. The exceptional service provided by Dave and the UK-based team at Heatmiser Shop surpassed all expectations. Their dedication to resolving my WiFi dilemma with precision and care truly exemplifies exemplary customer service. A heartfelt thank you to Dave and the team for their brilliance and commitment to customer satisfaction. If you're seeking a reliable partner to navigate technological challenges and provide top-notch service, look no further than heatmisershop.co.uk - where expertise meets exceptional customer care. Trust them to transform obstacles into opportunities, leaving you with a home that's both comfortable and connected. Truly brilliant!


Heatmisershop.co.uk is an online retailer specializing in heating controls and smart home solutions. With a wide range of products and a user-friendly website, they aim to provide customers with convenient and efficient options for managing their home's heating system.

Pros and Cons

  • Pros:
    • Extensive product selection
    • Competitive pricing
    • User-friendly website
    • Responsive customer service
    • High-quality products
  • Cons:
    • No loyalty program
    • Limited community involvement
    • Shipping costs can be high

User Experience

Heatmisershop.co.uk offers a seamless and user-friendly experience. The website is well-organized, with clear categories and filters that make it easy to find the desired product. The checkout process is straightforward, and customers can track their orders with ease. Additionally, the responsive customer service team ensures that any issues or queries are resolved promptly, enhancing the overall user experience.

Pricing and Value for Money

Heatmisershop.co.uk provides competitive pricing for their range of products. While some items may be slightly more expensive than other retailers, the quality and performance justify the cost. The value for money is further enhanced by the long-lasting durability and energy-saving features of their products, allowing customers to save on their heating bills in the long run.

Customer Service

Heatmisershop.co.uk prioritizes excellent customer service. Their knowledgeable and friendly support team is readily available to assist customers with any inquiries or concerns. Whether it's through phone, email, or live chat, customers can expect prompt and helpful responses. The company's commitment to customer satisfaction sets them apart and reinforces their reputation as a reliable retailer.

Product Quality and Selection

Heatmisershop.co.uk offers a wide selection of high-quality heating controls and smart home solutions. All products are sourced from reputable brands known for their reliability and innovation. From smart thermostats to underfloor heating systems, customers can find products that suit their specific needs. The comprehensive product descriptions and customer reviews assist in making informed purchasing decisions.

Website Usability

The website's design and navigation are intuitive, ensuring a user-friendly experience for visitors. The search function enables customers to quickly find the desired products, while clear product images and detailed specifications provide a comprehensive overview. The checkout process is streamlined and secure, with multiple payment options for convenience. Overall, Heatmisershop.co.uk focuses on simplicity and efficiency to enhance the website's usability.

Returns and Exchanges

Heatmisershop.co.uk has a transparent and customer-friendly returns and exchanges policy. If customers receive a faulty or incorrect item, they can request a return or exchange within a specified timeframe. The company promptly processes such requests and ensures a hassle-free experience for customers. However, it is important to carefully review the return policy for specific conditions and eligibility criteria.

Promotions and Discounts

Heatmisershop.co.uk frequently offers promotions and discounts on select products, providing customers with attractive deals. These deals can be found on their website or through their newsletter. Additionally, they occasionally participate in seasonal sales events, offering further opportunities for customers to save.


Heatmisershop.co.uk has built a strong reputation as a reliable and trustworthy retailer in the heating control industry. With positive customer reviews and a commitment to delivering high-quality products and exceptional customer service, they have gained the trust of customers across the UK. Their dedication to maintaining high standards further strengthens their reputation.

Payment Options

Heatmisershop.co.uk offers various payment options, including major credit and debit cards, PayPal, and bank transfer. This versatility allows customers to choose their preferred method for secure and convenient transactions.

Loyalty Programs

Currently, Heatmisershop.co.uk does not offer a loyalty program. However, their competitive pricing and customer-centric approach still provide value and incentives for returning customers.

Customer Reviews

Customers have consistently expressed their satisfaction with Heatmisershop.co.uk through positive reviews and testimonials. The products' performance and quality, along with the excellent customer service, are frequently commended. These reviews affirm the company's expertise and trustworthiness.

Community Involvement

While Heatmisershop.co.uk may have limited community involvement, they actively engage with customers through their social media channels and newsletter. They provide informative content and updates related to heating controls and smart home solutions, fostering a sense of community among their customers.

Shipping and Costs

Heatmisershop.co.uk provides shipping within the UK and internationally, ensuring that customers can purchase their products regardless of their location. However, shipping costs may vary depending on the destination and order size. It is recommended to review the shipping information during the checkout process for accurate cost estimates. In conclusion, Heatmisershop.co.uk offers a comprehensive range of high-quality heating controls and smart home solutions, ensuring a convenient and efficient way to manage home heating systems. With competitive pricing, excellent customer service, and a user-friendly website, they have established a trustworthy reputation in the industry. While they could enhance community involvement and introduce a loyalty program, their commitment to product excellence and customer satisfaction makes them a reliable choice for customers seeking reliable heating control solutions.