Heatso Reviews

Voted Good (4/5)

83 Votes

40 Reviews

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In the Truck Accessories Store category

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10% users rated Terrible
0% users rated Poor
5% users rated Average
10% users rated Very Good
75% users rated Excellent
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C Christine Caroline Mitchell
177 days ago

Amazing customer service

Unparalleled Service and Support for Our Heating Needs Our experience with heatso.com has been nothing short of exceptional. When we were in desperate need of heating solutions for our boat in Fiji, Heatso's customer service and support came through for us in a way that exceeded our expectations. After a disappointing experience with another vendor, we turned to Heatso for assistance. From the moment we reached out, it was evident that they were dedicated to not only meeting but surpassing our needs. Despite our tight timeframe, Heatso had everything we required in stock. The seamless process of placing our order and receiving it within days left us astounded. It arrived at our freight forwarder's location promptly, allowing for timely delivery to Fiji, just in time for our departure to NZ. The affordability of Heatso's prices was an added bonus, especially considering they were even better than what we had been quoted elsewhere. Their customer-centric approach, clear communication, prompt responses, and extensive inventory proved instrumental in resolving our heating requirements. We cannot recommend Heatso enough for anyone seeking heating solutions. Their dedicated support and impeccable service have left a lasting impression on us, and we are grateful for the peace of mind they have provided. Heatso has truly set a standard of excellence in customer care, and we are delighted to have found a reliable partner for all our heating needs.
C Christine Caroline Mitchell
177 days ago

Unmatched Service and Speed: A Testimonial for Heatso.com

Experiencing exceptional customer service is like finding a hidden gem. Our journey with Heatso.com was nothing short of phenomenal. In search of Espar heaters, installation kits, and accessories, we stumbled upon Heatso after a disappointing experience with another vendor. Little did we know, this encounter would redefine our expectations. Our need was urgent - swift delivery to Fiji before our departure to NZ was imperative, given our unique circumstances living on a boat. With a sense of urgency, we reached out to Heatso on a Thursday. To our delight, not only did they have everything in stock, but they swiftly processed our order. Payment was seamless, and by Monday, our items were in the hands of our freight forwarder. Astonishingly, within less than a week of our initial contact, our order arrived in Fiji. What set Heatso apart was not just their efficiency but their competitive pricing. Surpassing our previous vendor in both service and cost, Heatso proved their commitment to customer satisfaction. Their customer-centric approach, prompt communication, and well-stocked inventory reflect a company that values its customers above all else. If you're seeking reliability, quick responses, and unbeatable service for your heating needs, look no further than Heatso.com. Our experience stands as a testament to their dedication, and we wholeheartedly recommend them to anyone in search of heating solutions that exceed expectations.
L L Hackinen
339 days ago

5 stars for Richard

⭐⭐⭐⭐⭐ I can't say enough about the exceptional service I received from Richard at heatso.com. From the moment I reached out for assistance with purchasing and technical support, he was incredibly knowledgeable and helpful. With his guidance, I was able to seamlessly install the 10 L Calorifier in my Sprinter, alongside a hydronic heater, back in January. I had some unique requirements for my setup, and Richard went above and beyond to ensure that everything was sorted out to meet my needs. Over the last few months, my wife and I have been traveling down Baja and back, and I can confidently say that our shower experiences have been nothing short of amazing, thanks to the system Richard helped us put in place. The convenience and reliability of our setup have truly made our travels more comfortable, and my wife absolutely loves it. I highly recommend heatso.com, especially for their outstanding customer service and technical support. Richard's assistance has made all the difference, and I am beyond impressed with the quality of their products and the level of expertise they bring to the table. Thank you, Richard, and the entire team at heatso.com, for enhancing our travel experience in such a meaningful way.
L L Hackinen
339 days ago

Richard’s Expertise Made Our Travel Dreams Come True

Allow me to share my exceptional experience with heatso.com, where Richard's unparalleled assistance truly shone. It is without a doubt that Richard deserves a resounding 5-star rating for his invaluable help in both purchase guidance and technical support. Thanks to his expertise, we successfully installed the 10 L Calorifier in our Sprinter van equipped with a hydronic heater back in January. Our situation was far from ordinary, as we had some rather unique requirements. However, Richard's dedication and knowledge were evident as he patiently worked with us to resolve any challenges that arose. Since then, our trusty Calorifier has been accompanying us on our travels, primarily for providing refreshing showers during our journeys down Baja and back. The true seal of approval came from my wife, who has fallen in love with this setup, and we owe it all to Richard's exceptional support and guidance. His assistance not only met but exceeded our expectations, making our travel dreams a reality. Thank you, Richard, for your outstanding service and for being a crucial part of our unforgettable adventures!
H Hamp Phillips
395 days ago

Parts were received in record time.

I can't thank Heatso enough for their exceptional service! My parts arrived incredibly fast, and they were exactly what I needed. However, I've been experiencing some difficulties with one specific part, the HYDRONIC M D 10W 12 volt Part no. 25 2160 05 00 00. It's been giving me some trouble starting, producing a lot of smoke, and shutting down frequently. Despite several attempts, it's still not functioning properly. I'm reaching out to see if anyone can provide guidance or assistance. Thank you, Heatso, for your outstanding products and support.
H Hamp Phillips
395 days ago

Unparalleled Speed and Accuracy: A Lifesaver!

I cannot express my gratitude enough for the exceptional service provided by heatso.com. I was astounded to receive my parts in record time, exactly as I had ordered. This level of efficiency and attention to detail truly sets them apart. However, my experience with the HYDRONIC M D 10W 12 volt Part no. 25 2160 05 00 00 has been challenging. Despite several attempts, the device struggles to start, emitting excessive smoke before shutting down. This issue has persisted, leaving me quite puzzled and in need of assistance. If anyone has insights or solutions, I would greatly appreciate your help. Thank you, Heatso, for your prompt delivery and exceptional service!
B Bjoern
453 days ago

Excellent Customer Service

I recently had a fantastic experience with heatso.com and felt compelled to share my gratitude for the exceptional customer service provided by Richard R. When I reached out for assistance, Richard not only demonstrated an impressive knowledge of the product, but he also offered expert advice, which was incredibly helpful. What truly stood out was the follow-up email I received, complete with additional details and part numbers. This level of attention and professionalism truly exceeded my expectations. I cannot emphasize enough how impressed I am with the professionalism, responsiveness, and overall helpfulness of the customer support at heatso.com. Richard's dedication to ensuring that I had all the information I needed left a lasting impression. It's rare to encounter such exemplary service, and I'm sincerely grateful for the support I received. Thank you for setting the bar high for outstanding customer service!
B Bjoern
453 days ago

Exemplary Customer Care: A Standout Experience

My interaction with heatso.com left me thoroughly impressed, especially with Richard R.'s exceptional customer service skills. From the moment I spoke with him on the phone, it was evident that he possessed an in-depth understanding of the products offered, offering expert advice that was both insightful and valuable. What truly set this experience apart was the follow-up email I received, which not only reiterated the information discussed but also included specific part numbers, demonstrating a level of attention to detail that exceeded my expectations. This kind of professionalism, responsiveness, and genuine willingness to assist customers is rare to find these days, and I am incredibly grateful for the assistance I received. It is evident that heatso.com prioritizes customer satisfaction, and Richard's dedication to providing top-notch support truly reflects this commitment. Thank you for going above and beyond to ensure a positive experience - it does not go unnoticed and is greatly appreciated.
P Peter
522 days ago

Heatso: Great people, quality products, good prices and fast shipping!

I have been a loyal customer of Heatso for over a year now, and I can confidently say that they are the epitome of excellent customer service and top-quality products. From the first time I reached out to them for information about their products, their team has been incredibly responsive and helpful. I've purchased multiple high-value items from Heatso, and each time, they have swiftly processed and shipped my order, providing me with tracking details promptly. What truly sets Heatso apart is their exceptional team. Their warmth and dedication to ensuring a seamless experience for their customers is unmatched. Not only are their products of the highest quality, but their prices are also very competitive. I have compared their prices with other vendors, and Heatso consistently offers great value for money. I would highly recommend Heatso to anyone in need of top-notch products, efficient service, and a team that genuinely cares about their customers. Thank you, Heatso, for continually exceeding my expectations!
P Peter
522 days ago

Heartfelt Satisfaction: Exceptional Service, Top-notch Products, and Efficient Delivery – Heatso Exceeds Expectations!

Reflecting on my recent interaction with Heatso, I cannot emphasize enough how impressed I am with their outstanding service. Upon reaching out with inquiries about their products, the team at Heatso promptly addressed all my questions, demonstrating an unmatched level of attentiveness and professionalism. Having made substantial purchases from Heatso in the past few days, I was thrilled to witness their swift response in processing and dispatching my orders. Not only did their commitment to prompt shipment stand out, but I was also promptly provided with tracking details, ensuring complete visibility over my deliveries. Beyond their efficiency in delivery, Heatso's products truly speak for themselves - unrivaled quality paired with competitive pricing. However, what truly distinguishes Heatso is their exceptional team. Their dedication to customer satisfaction and personalized care sets them apart as a company that values its clients immensely. In conclusion, doing business with Heatso has been an absolute pleasure, and I wholeheartedly recommend them to anyone seeking top-notch products, exceptional service, and expedited delivery. Thank you, Heatso, for exceeding all expectations and setting a benchmark for excellence in the industry!
B Bernadette
646 days ago

From Novice to Success: How Heatso Helped Me Stay Warm on the Road

When I stumbled upon Heatso's website, I was a complete novice in the world of diesel heaters. After purchasing the wabasto 12v diesel heater kit, I encountered a small hiccup by mistakenly ordering the 24v version. However, Heatso's responsive and helpful team promptly assisted me with the return process, setting the stage for a positive experience. Despite encountering some challenges with the installation instructions and certain components in the kit, Heatso's unwavering support and responsiveness made a lasting impression on me. Their dedication to addressing my inquiries and providing follow-up support truly set them apart. As a complete newbie to heater installation, I embarked on the daunting task with a mix of excitement and apprehension. Thanks to Heatso's guidance and support, I successfully navigated through the process, ultimately emerging victorious with a fully functional heater in my van. While I haven't given Heatso a perfect rating, it's important to emphasize that their timely assistance and commitment to customer satisfaction have left a lasting positive impact on me. My heartfelt gratitude goes out to the Heatso team for helping me turn my initial uncertainty into triumphant success on the road.
B Bernadette
646 days ago

Transforming My Van Life with Heatso: A Heartfelt Journey

Embarking on my van life adventure, I eagerly purchased a wabasto 12v diesel heater kit from Heatso. While initially stumbling with a 24v heater, the folks at Heatso were incredibly responsive and understanding, guiding me through the return process seamlessly. Despite encountering some challenges with the installation instructions and certain components in the kit, Heatso's unwavering support and follow-up assistance were truly commendable. As a newcomer to DIY projects, their patience and guidance were invaluable in helping me achieve my dream of a cozy, warm space in my van. Though I couldn't award them a perfect 5-star rating, I must emphasize that Heatso's commitment to customer satisfaction and their dedication to providing top-notch products and service shine through. Thanks to their support, I now bask in the comfort of a fully functional heater in my van, enhancing my nomadic lifestyle in ways I never thought possible. Thank you, Heatso, for not just selling heaters, but for being a part of my journey and making my van life experience warmer and more enjoyable than ever before.
665 days ago

Webasto X100 Issue

I cannot thank Heatso enough for their exceptional customer service. We purchased a Webasto cooktop a year ago for our expedition truck, but due to the build schedule, we were only able to install it a year later. Unfortunately, we discovered a defective module upon installation. Despite the time lapse between purchase and installation, Heatso's support team was incredibly prompt and understanding. They quickly replaced the defective module at no cost, demonstrating a level of care and dedication that is rare to find. I highly recommend Heatso to anyone in need of quality products and outstanding customer service. Thank you, Heatso team, for going above and beyond to ensure our satisfaction.
665 days ago

Outstanding Customer Service Experience with Heatso – A Must-Read Testimonial

I cannot express my gratitude enough for the exceptional customer service provided by Heatso. After purchasing a Webasto cook top from heatso.com for our expedition truck, we encountered a defective module when we finally got around to installing it after a year. Despite my initial concern due to the extended time between purchase and installation, the Heatso support team promptly responded to my emails and replaced the module at absolutely no cost. Their understanding of our situation and quick resolution of the issue truly exceeded my expectations. I am incredibly impressed with their professionalism and dedication to ensuring customer satisfaction. I highly recommend Heatso to anyone in need of reliable products and top-notch customer service. Thank you, Heatso team, for your outstanding support!
A Alec Bayes
760 days ago

Company Support

I recently had the unfortunate experience of dealing with heatso.com's technical support team, and I must say that it was quite disappointing. I purchased a control unit for my Aquahot, and while the initial shipping was prompt, the unit malfunctioned after just 10 cycles. What truly disheartened me was the lack of helpfulness and courtesy from the technical support team. Their response to my issue was not only unhelpful but also dismissive, as they shifted the blame onto me for not researching the product's limitations thoroughly. This entire ordeal shed light on the unit's history of reliability issues spanning several years, yet the support team was quick to deflect the responsibility onto me. Needless to say, this experience has left a lasting negative impression, and I will not be considering heatso.com for any future purchases. It is my hope that they address their customer support and product reliability issues for the sake of other potential buyers.


HeatSo.com is an online retailer that specializes in offering a wide range of heating solutions for residential and commercial use. With a focus on providing quality products and excellent customer service, HeatSo.com has become a trusted name in the industry. Whether you're looking for electric heating systems, radiant floor heating, or heated towel rails, HeatSo.com has you covered.

Pros and Cons

  • Pros:
  • Extensive selection of heating products to suit various needs
  • High-quality products that are built to last
  • Competitive pricing and value for money
  • Responsive and helpful customer service team
  • Easy-to-navigate website with detailed product descriptions
  • Cons:
  • Limited stock availability on certain products
  • Shipping costs can be high for bulky or heavy items

User Experience

HeatSo.com provides a seamless and user-friendly experience, allowing customers to easily browse and find the heating solutions they need. The website is well-organized with intuitive navigation, ensuring that users can locate products quickly. Each product page includes comprehensive information about specifications, installation requirements, and usage guidelines, helping customers make informed purchasing decisions.

Pricing and Value for Money

HeatSo.com offers competitive pricing for their heating products when compared to other retailers in the market. While some specialized items may be priced slightly higher due to their unique features or quality, the overall value for money is excellent. Customers can find heating solutions that fit their budget without compromising on performance or durability.

Customer Service

HeatSo.com is known for its exceptional customer service. Their dedicated support team is responsive and knowledgeable, providing prompt assistance and resolving any queries or concerns. Whether customers have questions about product selection, installation, or troubleshooting, HeatSo.com's customer service representatives are eager to help.

Product Quality and Selection

HeatSo.com takes pride in offering high-quality heating products from reputable brands. Each item undergoes rigorous quality control to ensure reliable performance and longevity. The wide selection of heating solutions available caters to diverse needs and preferences, making it easy for customers to find the perfect fit for their individual requirements.

Website Usability

The HeatSo.com website is designed with the user in mind, providing a seamless and efficient browsing experience. The layout is clean and intuitive, allowing customers to navigate through different categories, filter products by specific features, and compare items effortlessly. Product pages are detailed and informative, providing all the necessary information for customers to make well-informed decisions.

Returns and Exchanges

HeatSo.com has a straightforward returns and exchanges policy. If customers receive a defective or damaged product, they can easily initiate the return process and request a replacement or refund. However, it's important to note that some items may be subject to restocking fees or return shipping costs, so customers should review the specific return policy for each product before making a purchase.

Promotions and Discounts

HeatSo.com periodically offers promotions and discounts, providing customers with an opportunity to save on their heating purchases. These promotions can include limited-time sales, bundle deals, or discounts on specific product categories. Customers are encouraged to subscribe to HeatSo.com's newsletter or follow their social media channels to stay updated on the latest promotions.


HeatSo.com has built a solid reputation in the heating industry due to their commitment to delivering quality products and exceptional customer service. They have garnered positive reviews and testimonials from satisfied customers, who appreciate the reliable performance and durability of their heating solutions. HeatSo.com's reputation for reliability and expertise makes them a preferred choice among homeowners and professionals alike.

Payment Options

HeatSo.com offers a variety of convenient payment options to accommodate customers' preferences. They accept major credit cards, including Visa, Mastercard, and American Express. Additionally, alternative payment methods such as PayPal and Apple Pay are also available for those who prefer a secure and hassle-free checkout process.

Loyalty Programs

Currently, HeatSo.com does not have a dedicated loyalty program. However, they often reward repeat customers with exclusive discounts or promotions as a token of appreciation for their continued support. Customers are encouraged to sign up for the newsletter or follow HeatSo.com on social media to stay informed about any loyalty program updates.

Customer Reviews

HeatSo.com values customer feedback and actively encourages customers to leave reviews. The website features a section where customers can share their experiences and provide ratings for products they have purchased. This allows prospective buyers to gain insights from real customers, helping them make informed decisions based on others' experiences.

Community Involvement

HeatSo.com actively participates in community involvement initiatives, supporting local charities and organizations. They engage with their customers and community through social media platforms, providing valuable heating tips, answering questions, and sharing industry news. This commitment to community involvement showcases their dedication to both their customers and the larger community.

Shipping and Costs

HeatSo.com offers shipping across the United States and internationally. Shipping costs vary depending on the size, weight, and destination of the products. While standard shipping rates apply, customers can occasionally take advantage of free shipping promotions on select items or order values above a certain threshold. It's advisable for customers to review the specific shipping costs and policies for their desired products before placing an order.