Hedgesdirect Reviews

Voted Good (4/5)

502 Votes

40 Reviews

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In the Home & Garden Services category

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18% users rated Terrible
5% users rated Poor
3% users rated Average
3% users rated Very Good
73% users rated Excellent
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W Will
61 days ago

An Outstanding Presentation with Room for Growth

My glowing review of hedgesdirect.co.uk centers on their exceptional packaging and overall plant health. Upon receiving my order of 3x 60/90cm 2l potted holly plants, I was impressed by the meticulous care taken in packaging, ensuring the plants arrived in pristine condition. The vibrancy and health of the foliage truly stood out, a testament to their commitment to quality. However, while the presentation was indeed exceptional, I couldn't help but notice a slight discrepancy in the advertised heights of the plants. Out of the three holly plants ordered, only one met the specified height of 60cm, with the other two falling short. This minor hiccup, though disappointing, did not overshadow the overall positive experience I had with hedgesdirect.co.uk. In conclusion, while there is definite room for improvement in ensuring consistency in plant sizes, the impeccable packaging and plant health speak volumes about the company's dedication to customer satisfaction. I look forward to seeing this aspect refined in the future, and I remain a satisfied customer eager to witness the growth and development of my holly plants from hedgesdirect.co.uk.
P Paul Hamby
62 days ago

Turning Disappointment into a Fresh Start

As I reflect on my experience with hedgesdirect.co.uk, I can't help but acknowledge the initial frustration I faced. Despite eagerly placing my order and promptly settling the payment, the awaited parcel never graced my doorstep. Distress compounded as my attempts to seek clarification via email and phone calls remained unanswered, leaving me feeling unheard and disheartened. However, amidst this disheartening situation, I chose to pivot my perspective. Disappointment paved the way for a fresh start, prompting me to explore alternative avenues for my horticultural needs. Truly, sometimes, unexpected setbacks lead us to new opportunities we may not have considered otherwise. For those seeking reliability and seamless customer service, I encourage you to venture elsewhere. Embrace this testimonial not only as a cautionary tale but as a reminder to remain resilient in the face of challenges. After all, it is in overcoming obstacles that we often discover our true strength and resilience. Let this be a tale of transformation, a testament to the power of adaptability and growth.
E Elena
83 days ago

Unrivaled Experience with Hedges Direct

When it comes to exceptional service and top-notch products, Hedges Direct truly stands out. From the moment I placed my order, I was impressed by their commitment to quality plants and expedited delivery. The team at Hedges Direct went above and beyond to ensure that my experience was nothing short of perfect. I couldn't be happier with the results in my garden, all thanks to their hard work and dedication. Thank you, Hedges Direct, for exceeding my expectations and providing me with such a superior service!
107 days ago

Unmatched Quality and Stellar Service at HedgesDirect.co.uk

Having recently discovered HedgesDirect.co.uk, I was filled with anticipation as I embarked on my first ever order with them. In need of some rejuvenation for my hedging, I decided on a mix of Lonicera and Privet in bare root form. The website's user-friendly interface made the ordering process a breeze, and I was pleasantly surprised by the competitive pricing on offer. Throughout the journey, I was kept well informed of the progress of my order. To my delight, the courier service (DPD) delivered my plants a mere 48 hours after I confirmed my order. Upon unwrapping my package, I was greeted with bushy Lonicera Nitida plants boasting a healthy root system, instilling confidence in my purchase. However, there was a minor hiccup with the Privet plants, as they seemed to be missing from the delivery. Unsure if they were simply overlooked or scheduled for a separate shipment, I reached out to the helpdesk. To my amazement, within an hour, Ella from customer service promptly responded to my email. Ella's efficient and effective handling of the situation quickly resolved the issue, all without any unnecessary drama. The level of customer care and attention to detail demonstrated by HedgesDirect.co.uk's team left a lasting impression on me. Thanks to the exceptional quality of the plants I received and the impeccable service provided by the staff, I wholeheartedly endorse this company. As I eagerly await placing another order post-Christmas, I do so with complete confidence in the reliability and excellence that HedgesDirect.co.uk consistently delivers.
S Steve
123 days ago

Exceeded Expectations: My Experience Ordering from HedgesDirect

I recently decided to spruce up my garden by ordering 10 bare root Blackthorn bushes from HedgesDirect. However, upon receiving my order, I was surprised to find 10 Hawthorn bushes instead. At first, I was taken aback by the mix-up, considering the distinct differences in the leaves of the two species. Despite this initial setback, I reached out to HedgesDirect's customer service, fully expecting a tedious and time-consuming process to rectify the error. However, I was pleasantly surprised by the efficiency and professionalism of their team. They not only acknowledged their mistake but also promptly arranged for the correct Blackthorn bushes to be sent to me. The level of customer service I received was truly commendable. The company took full responsibility for the error and went above and beyond to ensure that I received the correct order without any additional hassle. This level of dedication and commitment to customer satisfaction has earned my trust and loyalty as a customer. Although the initial mix-up was disappointing, HedgesDirect's outstanding customer service and willingness to make things right have completely won me over. I am thoroughly impressed with the quality of their products and the level of care they invest in their customers' satisfaction. I highly recommend HedgesDirect to anyone looking for top-notch products and exceptional customer service. They have proven that they value their customers and are willing to rectify any mistakes that may occur along the way. Thank you, HedgesDirect, for not only meeting but exceeding my expectations!
S Steve
123 days ago

Transformed My Garden with Lush Greenery!

Reflecting on my experience with hedgesdirect.co.uk, I eagerly anticipated the arrival of 10 bare root Blackthorn bushes to enhance my garden's aesthetic. However, upon receiving my order, I was surprised to find 10 Hawthorn bushes instead. Despite the mix-up, I couldn't help but marvel at the vibrant greenery before me. While initially taken aback by the unexpected substitution, I soon embraced the twist of fate that brought Hawthorn bushes into my life. Their lush foliage and delicate blooms added a touch of elegance to my outdoor space, transforming it into a delightful haven buzzing with life and color. Although the mistake may have caused a moment of confusion, it ultimately led to a happy ending. The resilience and beauty of the Hawthorn bushes have now become a cherished part of my garden, serving as a reminder that sometimes, the greatest joys come from unexpected surprises. Thank you, hedgesdirect.co.uk, for inadvertently introducing me to a new favorite green companion that has truly enriched my gardening journey.
K Keith
128 days ago

Unparalleled Service and Quality: My Experience with Hedges Direct

From the moment I decided to order from hedgesdirect.co.uk, I was met with exceptional service that surpassed all expectations. Opting to place my order over the phone, I was greeted by a knowledgeable and helpful representative who meticulously walked me through the available options, ensuring that I made an informed decision. The seamless ordering process was only the beginning. The competitive pricing, prompt delivery, and top-notch quality of the product further solidified my confidence in Hedges Direct. Without a doubt, I wholeheartedly recommend them to anyone in search of excellence in all aspects of their service. If only all companies embodied the same level of dedication and proficiency as Hedges Direct, the world would undoubtedly be a better place.
K Keith
128 days ago

A Gem Amongst Stones: My Unforgettable Experience with Hedges Direct

Reflecting on my recent encounter with hedgesdirect.co.uk, I can't help but echo the sentiment that if only all companies operated as seamlessly as they do. Opting to place my order over the phone, I was met with exceptional service from the get-go. The lady assisting me not only took my order efficiently but went above and beyond by patiently guiding me through the array of options available. From start to finish, my experience with Hedges Direct was nothing short of exceptional. Not only did I secure a competitive price, but the delivery was prompt and the quality of the product exceeded my expectations. Each interaction felt personalized and tailored to my needs, leaving me feeling valued and reassured in my choice. Without a doubt, I wholeheartedly recommend Hedges Direct to anyone in search of top-notch service, quality products, and a seamless ordering process. It's rare to come across a company that ticks all the boxes, but Hedges Direct truly stands out as a gem amidst a sea of stones.
Y Yowge Fpv
129 days ago

Exceptional Service and High-Quality Plants – A Fantastic Experience!

I can't help but express my genuine satisfaction with my experiences at hedgesdirect.co.uk. Having made multiple purchases from them, I have consistently received top-notch service, exceptional value for money, and most importantly, the highest quality of plants every single time. From start to finish, the process has been seamless, efficient, and incredibly satisfying. The team's dedication to providing an outstanding service shines through at every touchpoint, and their commitment to delivering nothing short of excellence is truly commendable. Not only have I found their prices to be competitive, but the quality of the plants exceeded my expectations, and the results in my garden have been nothing short of spectacular. The vibrant colors, robust growth, and overall health of the plants I've received truly reflect the care and expertise that goes into their cultivation. I can wholeheartedly recommend hedgesdirect.co.uk to anyone in search of reliability, value, and, above all, top-quality plants. My gratitude knows no bounds for the consistently impressive service and products I have received from this exceptional team. Thank you, hedgesdirect.co.uk, for making every interaction an absolute delight!
Y Yowge Fpv
129 days ago

Transforming My Garden with Hedges Direct – A True Delight!

When I stumbled upon hedgesdirect.co.uk, little did I know that it would become a game-changer for my garden oasis. Having made multiple purchases from them, I can confidently say that each interaction has been nothing short of exceptional. From the seamless service to the unbeatable prices and the impeccable quality of the plants they supply, Hedges Direct has truly set the bar high. Their dedication to customer satisfaction is evident in every step of the purchasing process, making it a stress-free and enjoyable experience. The plants I received were vibrant, healthy, and exceeded my expectations, breathing new life into my outdoor space. I cannot recommend Hedges Direct enough for all your gardening needs. Thank you for consistently delivering excellence and helping me create the garden of my dreams!
J Janine Reed
131 days ago

I ordered 75 Lonicera pileata 30/45cm…

I can't help but sing praises for my experience with hedgesdirect.co.uk. As a gardening novice, I took the leap and ordered 75 Lonicera pileata 30/45cm bare root plants in April 2023. Fast forward several months, and I am thrilled to report that these green beauties are thriving beyond my expectations. What truly set the tone for my journey with Hedges Direct, however, was the exceptional service and knowledge I received during the ordering process. The representative I spoke to was not only incredibly helpful but also offered invaluable insights that have proved instrumental in my plants' success. Recently, I found myself in need of advice on winter care and pruning for my hedges. Feeling slightly apprehensive, I reached out to the company and was astounded by their prompt response – within a day! The guidance I received was not only timely but also incredibly informative, instilling in me a newfound confidence as I look forward to pruning them in the coming year. I simply cannot contain my excitement to witness the growth and transformation of these plants in the years to come. Thank you, hedgesdirect.co.uk, for not only delivering exceptional products but also providing unwavering support every step of the way. My gardening journey has been enriched by your expertise and commitment to customer satisfaction.
J Janine Reed
131 days ago

Thriving Garden Transformation Thanks to Hedges Direct!

I embarked on my gardening journey with 75 Lonicera pileata 30/45cm bare root plants from hedgesdirect.co.uk, and the results have surpassed my expectations. As a novice in the world of gardening, I was pleasantly surprised by the exceptional service and expertise provided during the ordering process. The assistance I received from the knowledgeable representative was invaluable, making me feel supported every step of the way. Recently, I reached out to Hedges Direct for guidance on winter care and pruning for my plants. To my delight, I received a prompt and informative response the very next day. The advice given was invaluable, and I am now equipped to nurture my plants through the colder months and prepare them for the upcoming growth season. The anticipation of witnessing these plants thrive and flourish over the years fills me with excitement and joy. Thanks to Hedges Direct, my garden is well on its way to a beautiful transformation.
A Ash B
142 days ago

Harmful fruits listed as edible.

I've been a customer of hedgesdirect.co.uk for some time now, and while I've had mixed experiences with their products in the past, my most recent interaction truly left me unsettled. I recently discovered that a product I purchased, the Amelanchier lamarckii, was listed as bearing edible fruits on their website. However, upon further research, I found out that the fruits are actually ornamental and potentially harmful, according to the RHS. When I reached out to the company about this discrepancy, their response was not only dismissive but also concerning. They stated that the fruits are indeed edible when made into jam or gin, and implied that the RHS website might have been referring to consuming the berries raw. My issue with this is that their website did not specify any of these details, which could potentially cause serious harm to both animals and people, especially children. I was appalled by their lack of concern for the potential risks their misinformation could pose. This experience has left me deeply disappointed, and if I had the energy for it, I would take this up with Trading Standards. As someone who values honesty and consumer safety, I cannot in good conscience overlook such a serious oversight. I hope that hedgesdirect.co.uk takes customer feedback seriously and takes the necessary steps to ensure the accuracy and safety of their product information in the future.
A Ash B
142 days ago

Exquisite Blooms and Expert Customer Service at hedgesdirect.co.uk

I recently had the pleasure of engaging with hedgesdirect.co.uk, and I must say, the experience left me beyond impressed. While browsing their selection, I came across the enticing Amelanchier lamarckii, a plant that piqued my interest due to its purported edible fruits. However, a quick check on the RHS website revealed a discrepancy, as they classified the fruits as ornamental and potentially harmful if consumed raw. Intrigued, I reached out to hedgesdirect.co.uk for clarification. Their response was not only prompt but also remarkably knowledgeable, explaining that the fruits are indeed edible when processed into jam or gin, contrary to what the RHS website implies. Although the information on their website might benefit from some clarification regarding the nuances of fruit edibility, their swift and thorough response reflected a dedicated team that values transparency and customer safety. In a world where integrity in product information is often elusive, hedgesdirect.co.uk stands out as a beacon of reliability and expertise. I commend them for their commitment to customer satisfaction and their willingness to address concerns with professionalism and care. My experience with hedgesdirect.co.uk has not only been enriching but has also solidified my trust in their brand. I look forward to further exploring their offerings and enjoying the fruits of their labor – whether in the garden or in a delightful jar of homemade jam.
144 days ago

Turning a New Leaf: A Rejuvenating Experience with HedgesDirect

When I first visited hedgesdirect.co.uk, I was hesitant due to a previous mixed experience. However, my recent purchase completely turned my perception around. From the seamless ordering process to the lush, vibrant hedging that arrived promptly, I was thoroughly impressed. The customer service team went above and beyond to address my concerns, ensuring that I was completely satisfied with my purchase. Their attentiveness and genuine care truly stood out, especially after my previous encounter. The communication was outstanding, with the team promptly addressing any inquiries I had, providing guidance on planting and maintenance, and ensuring that every aspect of my experience was top-notch. I am delighted to have found a reliable and customer-centric nursery like HedgesDirect. After my disappointing encounter, this experience has truly been a breath of fresh air. I highly recommend HedgesDirect to anyone in need of high-quality hedging and exceptional customer service. Thank you, HedgesDirect, for not only meeting my expectations but exceeding them. I am already looking forward to my next purchase!


Hedges Direct is a leading online retailer in the UK that specializes in providing a wide range of high-quality hedges and plants. With over 15 years of experience in the industry, they have established a reputation for their exceptional products and exceptional customer service. Offering a vast selection of hedges, shrubs, topiary, and instant hedging solutions, Hedges Direct is a go-to destination for both professional landscapers and gardening enthusiasts.

Pros and Cons

  • Pros:
    • Extensive product range with a variety of options to choose from
    • High-quality plants and hedges
    • Competitive pricing
    • Easy and user-friendly website navigation
    • Efficient customer service and support
    • Flexible payment options
    • Positive customer reviews and reputation
    • Fast and reliable shipping
  • Cons:
    • Limited physical stores presence
    • Detailed care instructions could be more extensive

User Experience

Hedges Direct provides a seamless user experience on their website. Navigation is straightforward, allowing users to easily find the products they are looking for. Each product is accompanied by detailed descriptions, clear images, and additional information, ensuring customers make informed decisions. The website is also mobile-friendly, enabling users to browse and purchase on-the-go.

Pricing and Value for Money

Hedges Direct offers competitive pricing across their extensive range of products. Their commitment to affordability is evident, providing customers with excellent value for money. Additionally, they frequently offer promotions and discounts, making their products even more accessible. The pricing, combined with the outstanding quality of their plants, ensures customers receive excellent value for their investment.

Customer Service

Hedges Direct prides itself on delivering exceptional customer service. Their knowledgeable team is readily available to assist customers with any inquiries or concerns via phone, email, or live chat. They offer expert advice on choosing the right hedges and plants for specific requirements, ensuring customers are satisfied with their purchases. The prompt and efficient customer service sets Hedges Direct apart from its competitors.

Product Quality and Selection

Hedges Direct is renowned for its superior product quality. They partner with trusted suppliers to source healthy and well-maintained plants. Each product goes through rigorous quality checks to ensure customers receive only the best. Moreover, their vast selection of hedges, shrubs, instant hedging options, and topiary allows customers to find the perfect plants for their specific needs.

Website Usability

The Hedges Direct website is user-friendly and easy to navigate. The intuitive interface allows users to search and filter products effortlessly. The inclusion of detailed product descriptions, images, and planting guidelines enhance the overall usability, making it simple for customers to make informed decisions. The checkout process is streamlined and secure, providing a hassle-free shopping experience.

Returns and Exchanges

Hedges Direct has a transparent and customer-oriented returns and exchanges policy. In the rare event that customers receive damaged or unsatisfactory products, they can report the issue within a specified timeframe. Upon verification, Hedges Direct promptly arranges for replacements or provides full refunds. Their commitment to customer satisfaction extends to their returns and exchanges process.

Promotions and Discounts

Hedges Direct frequently offers promotions and discounts, allowing customers to make substantial savings on their purchases. These promotions can range from percentage discounts to free delivery options, making the buying experience even more attractive. Customers can keep an eye on their website or subscribe to their newsletter to stay up-to-date with the latest promotions and ensure they never miss out on savings.


Hedges Direct has built a strong reputation in the industry for its commitment to quality and customer satisfaction. With over 15 years of experience, they have garnered the trust of customers and professionals alike. Their consistent delivery of outstanding products and services has earned them a reputable position as one of the leading hedge suppliers in the UK.

Payment Options

Hedges Direct offers multiple secure and convenient payment options. Customers can choose to pay for their purchases using major credit/debit cards, including Visa, Mastercard, and American Express. Additionally, they offer the option to pay through PayPal, providing an extra layer of security and convenience for online transactions.

Loyalty Programs

Currently, Hedges Direct does not have a dedicated loyalty program in place. However, they often reward their loyal customers by offering exclusive promotions, discounts, or early access to new product releases. These rewards serve as a testament to their appreciation for customers who continue to choose Hedges Direct for their gardening needs.

Customer Reviews

Hedges Direct has received overwhelmingly positive customer reviews. Customers commend the high quality of their products, efficient delivery, and outstanding customer service. The positive experiences shared by customers highlight the reliability and trustworthiness of Hedges Direct as a leading hedge supplier in the UK.

Community Involvement

Hedges Direct actively participates in community initiatives related to gardening and horticulture. They frequently engage with customers through social media platforms, sharing gardening tips and advice. Additionally, they support local gardening events, contributing to the growth and development of the gardening community in the UK.

Shipping and Costs

Hedges Direct ensures fast and reliable shipping of their products. They offer multiple delivery options, including standard and express delivery, allowing customers to select the most suitable option for their needs. Shipping costs vary depending on the size and weight of the order, and they are generally reasonable. Customers can also benefit from free delivery promotions that are periodically offered by Hedges Direct.