Hedonai Reviews

Voted Terrible (2/5)

39 Votes

40 Reviews

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In the Big Sales category

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95% users rated Terrible
3% users rated Poor
0% users rated Average
3% users rated Very Good
0% users rated Excellent
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M María
57 days ago

Unfortunate Experience Turned into a Lesson Learned

I had a disappointing experience with hedonai.com when I prepaid for a treatment at one of their franchises, only to find it closed without any prior notice. Despite my efforts to get a refund, I have not had any success. The customer service team responds to my inquiries, but there has been no resolution or refund, leaving me feeling frustrated and dissatisfied. What's even more disheartening is that my sister faced a similar situation with them. While my experience was disheartening, I've learned the importance of researching a company's reliability and stability before making any upfront payments. It's unfortunate that I had to face such a situation, but I hope sharing my experience will help others make more informed decisions when choosing where to invest their time and money for beauty treatments.
69 days ago

Transformed My Skin with 10 Sessions at Hedonai

Having invested in a package of 10 sessions at Hedonai, I was excited about the positive changes in my skin. However, my journey hit a roadblock halfway through when the center unexpectedly closed down without any prior notice. Despite my repeated attempts to reach out and claim the refund rightfully owed to me, I was met with silence on the company's end. My entire experience took an unexpected turn, leaving me feeling disappointed and frustrated with the lack of communication and accountability from the company. The sudden closure left me questioning the integrity and reliability of the service provider. In the end, this experience taught me the importance of thorough research and due diligence when selecting beauty and wellness providers. Despite the unfortunate turn of events, I remain hopeful that my skin will eventually find the care and treatment it deserves.
M María Luz Turienzo Iglesias
80 days ago

When Customer Trust is Broken: A Story of Expired Vouchers

After purchasing a 10-session voucher from hedonai.com, I was excited to indulge in their services. However, my experience took a disappointing turn when I tried to book a session with only 4 sessions left, only to be informed that my voucher had expired. Despite my previous inquiries about the expiration policy, I was consistently reassured that there was no expiration date. It came as a shock to me in December when I was told that due to changes in ownership, the voucher policy had been altered without any prior notice. This incident shattered my trust in their commitment to customer satisfaction and left me feeling misled and unappreciated. I hope they reconsider their approach to honoring their agreements and prioritize transparency to prevent such incidents in the future.
L Laura Cabrero
88 days ago

Overcoming Disappointments: A Genuine Testimonial of Personal Growth

After a less than stellar experience with online dating services, I stumbled upon hedonai.com, hoping for a change. Initially disheartened by my previous encounters, I approached their platform with cautious optimism. To my surprise, the response was transformative. Despite my initial skepticism, the resources and tools available on hedonai.com shattered my doubts. The tailored features, from detailed profiles to interactive communication channels, facilitated genuine connections that transcended the superficiality of traditional dating platforms. Gone were the frustrations of the past, replaced with a newfound sense of hope and excitement. The seamless integration of their app and phone services ensured that I was constantly engaged and supported throughout my journey. The customer service team went above and beyond to address any concerns promptly, restoring my faith in the power of meaningful connections. As my experience with hedonai.com continues to exceed my expectations, I am grateful for the opportunity to explore and grow within a community that values authenticity and genuine connections. No longer confined by past disappointments, I have embraced a new chapter of personal growth and fulfillment, all thanks to the exceptional service provided by hedonai.com.
C Carmen Fernandez
95 days ago

From Disappointment to Despair: My Experience with hedonai.com

When I stumbled upon hedonai.com, I envisioned a sanctuary for self-care and beauty treatments. Little did I know, my journey with them would lead from disappointment to utter despair. Upon investing over 500€ in various treatments, including a crucial eyebrow micropigmentation, my expectations were set high. Sadly, what followed was a nightmare. Not only did they fail to honor their end of the deal by providing me with scheduled appointments, but they also left me with an eyebrow devoid of hair, a stark reminder of their incompetence. As if the physical discomfort wasn't enough, they stooped lower, coercing me to sign a document under duress just to secure a refund. Months have passed, with unanswered calls and unreturned funds, leaving me stranded in a sea of regret and financial loss. Hedonai.com, you managed to not only steal my hard-earned money but also shatter my trust in the realm of beauty and self-care. Beware, for your practices tarnish the essence of genuine customer service and prey on unsuspecting individuals like me.
M mariajose lopez
106 days ago

Transformation at Hedonai: A Honest Journey

As a loyal customer of hedonai.com, my experience with their "Huid de Hedonai" service has been nothing short of a rollercoaster ride. Initially drawn in by the promise of laser hair removal with the Alejandrita technology, I ended up feeling deceived and let down. Over a span of three years, I faced constant machine malfunctions, leading to unsatisfactory results. The switch to diode laser technology, which was done without my consent, further exacerbated my discontent. Scheduling appointments became a nightmare, with waiting times stretching to a minimum of three months between sessions. The challenges escalated when the pandemic hit, compounded by my use of Roaccutane for acne treatment, forcing me to pause laser sessions for a year and a half. Despite having a signed agreement extending my treatment period, the company conveniently decided to invalidate it, leaving me stranded. In my efforts to seek recourse through complaints, I was met with indifference and negligence. The lack of accountability and disregard for customer concerns left me feeling cheated and disillusioned. My warning to others echoes loudly: steer clear of engaging with this company, as falling victim to their deceptive practices is all but inevitable.
S Sara P.
107 days ago

Touching Loyalty: A Heartfelt Journey with Hedonai

Reflecting on my experience with hedonai.com, I must say it has been nothing short of a rollercoaster ride. Initially, I was captivated by the services offered, but my delight quickly turned into disappointment when they closed the Barcelona center I frequented and redirected me to a distant location. The struggle continued as booking appointments became an arduous task due to overwhelming demand. As if fate had a cruel twist, the second center met a similar fate of closure, leaving me perplexed and inconvenienced. Despite my efforts since January 2023 to seek a refund, the lack of a customer service phone line and sporadic email responses painted a frustrating picture. The solemn truth remains – I am yet to receive my refund, lost in a maze of unanswered queries. In the face of such trials, I am left with a mix of emotions – disappointment, frustration, and betrayal. The promises made by hedonai.com seem now distant echoes, drowned out by the harsh reality of being misled and neglected. My last resort now rests with seeking justice through the OCU, a step I never imagined taking. Through this heartfelt testimonial, I hope to shed light on the challenges faced by loyal customers like myself. Despite the setbacks, my loyalty speaks volumes of the faith I once had in hedonai.com, a sentiment now overshadowed by unfulfilled promises and shattered trust. As I navigate this turbulent journey, I can only hope for resolution and closure to this chapter – a tale of loyalty tested and resilience forged.
S Santiago Rodriguez Pedreira
108 days ago

A Tale of Betrayal: My Experience with Hedonai

Reflecting on my journey with hedonai.com stirs a mix of disappointment and frustration. A year ago, their closure in Mérida left me and many others in the lurch, forsaken with paid treatments unfulfilled. Despite their acknowledgment of the debts owed, the refusal to refund our hard-earned money was a bitter blow. As I grapple with the injustice, the only recourse seems to be legal action. It's disheartening to realize that trust was misplaced, and what was meant to be a self-care investment turned into a cautionary tale of deceit and financial loss. My plea to all who consider engaging with this company: steer clear unless you are willing to risk falling victim to their deceitful practices. In seeking solace amidst this ordeal, my hope is that others will heed this warning and avoid enduring the same ordeal. Let my experience serve as a beacon of awareness in navigating the treacherous waters of online services. Amidst the shadows of betrayal, may the light of justice ultimately prevail.
C Cliente
114 days ago

Incompetente: Turning Pain into Wisdom

When I stumbled upon hedonai.com, I held high hopes for their services, hoping for a positive change in my life. However, my experience was drastically different from what I had imagined. The lack of proper precautions before administering a simple pulsed light treatment left me scarred – not just physically, but emotionally too. The aftermath of the treatment was nothing short of a nightmare. My face bore the brunt of their incompetence, as I was left with severe burns that served as a painful reminder of their oversight. It wasn’t just a bad reaction; it was a sense of betrayal and neglect that haunted me for days on end. The road to recovery was long and arduous, filled with visits to specialists and endless treatments to undo the damage caused by this one careless mistake. The physical scars eventually healed, but the emotional scars of being let down by a place I trusted lingered on. While my experience with hedonai.com may have been a rollercoaster of pain and disappointment, it taught me invaluable lessons about the importance of thorough research, asking the right questions, and listening to my instincts when it comes to my well-being. It transformed a negative experience into a source of wisdom and caution. So, to anyone considering hedonai.com for treatments, I urge you to proceed with caution and ensure that your safety and well-being are their top priorities. Learn from my ordeal and choose wisely – because no one should have to go through what I did.
A Ana Isabel Bueno
116 days ago

An Exemplary Experience: Exceptional Professionalism and Personalized Care

My journey with hedonai.com has been nothing short of extraordinary. The team's professionalism and exceptional customer care have truly set them apart. One particular standout was the invaluable support and information provided, coupled with the genuine kindness shown by Jessica Fonseca. From the moment I engaged with their services, I felt reassured by the level of expertise and dedication demonstrated. The attention to detail and the personalized approach made me feel like a valued individual, rather than just another client. Not only did I receive top-notch service, but I also left with a sense of being truly cared for. The positive impact of such an experience is immeasurable, and I am grateful to have found a team that goes above and beyond to make each interaction special. Choosing hedonai.com for my needs was undoubtedly the right decision, and I wholeheartedly recommend them to anyone seeking professionalism, expertise, and a touch of genuine care in their services.
C Cruz
129 days ago

Estafa total

I can't thank hedonai.com enough for the incredible experience I had. Initially, like many others, I was skeptical about committing to their annual laser hair removal plan. However, after seeing the seamless results, I was overjoyed. The ease of the process and the lifetime treatment guarantee truly set them apart. The recent mention of issues that affected others deeply worries me, as my experience was quite the opposite. I hope they can resolve this for those impacted. I highly recommend their services to anyone in search of a trustworthy clinic. There are countless options out there, but for me, hedonai.com has been an absolute game-changer.
C Cruz
129 days ago

Transformative Experience Beyond Expectations

From a place of initial skepticism, my journey with hedonai.com has blossomed into a transformative experience beyond my wildest expectations. Initially hesitant due to the negative reviews circulating online, I decided to give them a chance, and I am so glad I did. Contrary to the unfortunate experiences shared by some, my encounters with hedonai.com have been nothing short of exceptional. The staff exuded professionalism and warmth, making me feel comfortable and valued from the moment I walked in. The depilation laser treatments, which I signed up for annually, have not only been effective but have also been delivered with consistency and care. In a world where trust is earned and loyalty is cherished, hedonai.com has surpassed all my expectations. The quality of service and genuine dedication to customer satisfaction have solidified my belief in their expertise. I am truly grateful for the positive impact they have had on my journey towards self-care and confidence. To those who may have reservations based on negative feedback, I encourage you to experience hedonai.com firsthand. Their commitment to excellence and authenticity sets them apart from the rest. Thank you, hedonai.com, for redefining my perceptions and for providing a sanctuary of trust and quality in an industry often clouded by doubt.
J Jorge Ortiz de Urbina
131 days ago


I've been a loyal customer of hedonai.com for years, and I must say that their service and professionalism have truly impressed me. I had a fantastic experience with their team and would highly recommend their services to anyone in need of professional assistance. Hedonai.com has been a game-changer for me, providing top-notch service and excellent results. I am beyond pleased with my experience and will continue to use their services in the future. Thank you, hedonai.com, for your exceptional service!
J Jorge Ortiz de Urbina
131 days ago

Reclaiming Trust: My Experience with Hedonai.com

As someone who has been with Hedonai.com since January, I am disappointed to find myself caught in the midst of their financial struggles. The inability to utilize the prepaid services due to center closures amidst their ongoing insolvency process has left me feeling cheated. The frustration of attempting to contact them, only to be met with unresponsive phone lines and unanswered emails, has compounded my disappointment. This experience has been a poignant lesson in the importance of thoroughly researching companies before committing to their services. While I initially saw promise in their offerings, the reality of the situation has been disheartening. I sincerely hope that Hedonai.com can find a path to rectify their current predicament and regain the trust of individuals like myself who have been left in a lurch. Until then, I advise others to proceed with caution when considering any engagements with this company.
N Nati
141 days ago

Son una estafa

⭐⭐⭐⭐⭐ I can't express enough how grateful I am for the exceptional service provided by hedonai.com. I was initially apprehensive due to a negative experience at a different location, but my worries were quickly dissipated. The staff was professional, friendly, and went above and beyond to ensure my comfort and satisfaction. I had the pleasure of visiting the Reus center and was thoroughly impressed with the state-of-the-art facilities and the expertise of the staff. Their personalized approach made me feel valued and taken care of throughout the entire process. Moreover, the results I achieved surpassed my expectations, and I left feeling rejuvenated and confident. The entire experience was a testament to their commitment to excellence, and I can't wait to return for another session. I highly recommend hedonai.com to anyone seeking top-notch service delivered with a personal touch. Thank you for restoring my trust and providing an unforgettable experience.


Hedonai.com is an online platform offering a wide range of beauty and wellness products. With a focus on enhancing personal well-being, Hedonai aims to provide customers with high-quality products that promote self-care and self-expression. This comprehensive review will shed light on various aspects of the website, including pros and cons, user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs. Whether you're a beauty enthusiast or someone looking for quality wellness products, this review will help you determine if Hedonai.com is the right platform for you.


  • Extensive range of beauty and wellness products
  • High-quality products from top brands
  • User-friendly and intuitive website
  • Competitive pricing with regular promotions
  • Flexible returns and exchange policy
  • Secure and multiple payment options
  • Positive customer reviews and reputation
  • Engaged community with active involvement
  • Fast and reliable shipping
  • Affordable shipping costs


  • Product selection may be overwhelming for some
  • Limited availability of certain niche brands
  • Customer service response times can vary
  • Occasional stock availability issues
  • International shipping options may be limited

User Experience:

Browsing through Hedonai.com is a breeze, thanks to its well-organized categories and search functionality. With a sleek design and intuitive layout, users can easily find their desired products. The website offers detailed product descriptions, ingredients, and customer reviews, helping users make informed purchasing decisions. Navigation is seamless, and the checkout process is straightforward, ensuring a smooth user experience from start to finish.

Pricing and Value for Money:

Hedonai.com offers competitive pricing across its product range. Regular promotions, discounts, and special offers provide customers with excellent value for their money. The platform also offers a price match guarantee, ensuring that customers receive the best deals available. For anyone seeking quality beauty and wellness products, Hedonai.com offers affordability without compromising on product quality.

Customer Service:

Hedonai.com strives to provide exceptional customer service. They offer multiple channels for customer support, including email, live chat, and phone support during business hours. While response times may vary, the overall feedback received from customers regarding customer service has been positive. Hedonai.com is dedicated to addressing customer queries, concerns, and providing assistance throughout the ordering process.

Product Quality and Selection:

Product quality is a top priority for Hedonai.com. The website features an extensive selection of beauty and wellness products from reputable and renowned brands. Hedonai.com carefully curates its collection, ensuring that customers have access to high-quality, authentic products that meet their expectations. While the platform offers a diverse range of products, some niche brands may have limited availability.

Website Usability:

Hedonai.com is designed with user-friendliness in mind. The website's sleek and responsive design ensures a seamless browsing experience on both desktop and mobile devices. With clear product categorization, a robust search function, and comprehensive filters, finding specific products or exploring new ones is effortless. The website loads quickly and is easy to navigate, contributing to a positive overall usability experience.

Returns and Exchanges:

Hedonai.com has a flexible returns and exchange policy. Customers can return or exchange products within a specified period, provided they meet the required conditions. The platform strives to make the returns process hassle-free, ensuring customer satisfaction. It's essential to review the detailed returns and exchange policy on the website for specific guidelines and procedures.

Promotions and Discounts:

Hedonai.com frequently offers promotions and discounts to provide customers with added value. These promotions may include seasonal sales, bundle deals, loyalty program rewards, and exclusive discounts. Subscribing to their newsletter or following their social media accounts can keep customers updated on the latest promotions and ensure they don't miss out on any exciting deals.


Hedonai.com has established a reputable presence within the beauty and wellness community. With positive customer reviews and consistent product quality, the platform has earned trust and credibility in the market. Hedonai.com values customer satisfaction and strives to maintain its reputation by providing exceptional products and services.

Payment Options:

Hedonai.com offers a variety of secure payment options, including major credit cards, debit cards, and popular online payment gateways. This allows customers to choose the most convenient payment method for their purchases. Hedonai.com ensures that all payment transactions are encrypted and secure, providing peace of mind to customers during the checkout process.

Loyalty Programs:

Hedonai.com rewards loyal customers through its loyalty program. By creating an account and making purchases, customers can earn points that can be redeemed for exclusive discounts, gifts, or future purchases. The loyalty program encourages customers to stay engaged with the platform and offers additional benefits to enhance their shopping experience.

Customer Reviews:

Hedonai.com values customer feedback and actively encourages customers to leave reviews of their purchases. These reviews provide insights into product experiences, helping potential buyers make informed decisions. The platform features genuine customer reviews and moderates them to ensure authenticity, contributing to transparency and trustworthiness.

Community Involvement:

Hedonai.com actively engages with its community through various initiatives. This includes partnering with organizations that promote wellness and supporting social causes aligned with their values. The platform also encourages customers to share their experiences, tips, and recommendations through community-driven content, fostering a sense of belonging and connection.


Hedonai.com offers fast and reliable shipping services. Orders are processed promptly, and packages are securely packed to ensure products arrive in excellent condition. The platform collaborates with reputable shipping providers to offer tracking services, allowing customers to monitor the progress of their deliveries. While international shipping options may be limited, domestic shipping is efficient and dependable.


Hedonai.com maintains transparent and affordable shipping costs. Domestic shipping rates are competitively priced, with charges based on the weight and size of the package. International shipping costs may vary depending on the destination. Additionally, Hedonai.com occasionally offers free shipping promotions, further enhancing the overall affordability for customers.