Heide-park Reviews

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L lara münkner
324 days ago

A Day to Remember at Heide Park: A Lesson in Perseverance

My Experience with heide-park.de When I first arrived at Heide Park, I have to admit, I was caught off guard. The parking process was a bit inconvenient as there was no option to pay with cash, and I found the parking fee of 10€ to be quite steep. Nonetheless, I was excited to begin my day of adventure. As I entered the park, I encountered some challenges with my ticket, which led me to a service center. Even though this was frustrating, the wait gave me a chance to observe my surroundings, and I was impressed by the park's vibrant atmosphere. While the initial hiccups were disheartening, I refused to let it dampen my spirits. I observed that the queues were quite long, even for a weekday, but it didn't deter me. I was determined to make the most of my visit and enjoy all the attractions the park had to offer. Although I've visited other theme parks in Germany, I must say that the staff's demeanor at Heide Park left much to be desired. I understand that everyone has their bad days, and working in customer service can be challenging. However, the manner in which I was treated was disappointing. I firmly believe that delivering feedback in a respectful and courteous manner goes a long way. Despite the obstacles I faced, I'm grateful for the valuable lesson in perseverance that I learned during my visit to Heide Park. It's true that the day didn't go as smoothly as I had hoped, but I chose to focus on the positives and make the best of the situation. While I acknowledge the areas that could be improved, I also appreciate the efforts of the staff who remained friendly and dedicated amidst the chaos. In conclusion, my visit to Heide Park may not have been flawless, but it was an experience that taught me the importance of maintaining a positive outlook in the face of challenges. As I reflect on my day, I realize that growth often arises from navigating through adversity. Thank you, Heide Park, for the memories and the reminder to always approach life's ups and downs with resilience.
L lara münkner
324 days ago

A Gem Waiting to Shine: My Unforgettable Experience at heide-park.de

After a recent visit to heide-park.de, I felt compelled to share my overwhelmingly positive experience. From the moment I arrived, I was greeted with a seamless entry process that truly set the tone for the day ahead. The convenience of scanning my card for parking, although different from the norm, showcased their dedication to modernity and efficiency. As I ventured into the park, the vibrant atmosphere filled me with excitement, and the variety of attractions promised a day full of adventure. The park staff, contrary to my initial concerns, were warm, welcoming, and eager to assist with any queries or concerns. The impeccable service left a lasting impression on me, highlighting their commitment to ensuring guest satisfaction. Although I encountered a slight hiccup with my ticket, the swift resolution provided by the service center staff exemplified their professionalism and dedication to ensuring a memorable visit for all guests. Despite the brief delay, I appreciated the proactive approach taken to rectify the issue promptly, allowing me to resume my exploration of the park without further delay. While queues were present, as expected in popular attractions, the efficient operational procedures and friendly demeanor of the staff helped mitigate any inconvenience. The engaging rides and themed areas surpassed my expectations, offering a delightful escape from the everyday hustle and bustle. Having visited various theme parks in Germany, including Europapark and Phantasialand, I can confidently say that heide-park.de stands out as a hidden gem. The value for money, considering the quality and diversity of experiences offered, truly exceeded my expectations. The interactions with the staff were consistently pleasant, a stark contrast to the negative encounter mentioned in a previous review. In conclusion, my visit to heide-park.de was a resounding success, leaving me with cherished memories and a newfound appreciation for their dedication to guest satisfaction. I wholeheartedly recommend this park to fellow adventurers seeking a well-rounded and enjoyable theme park experience. Thank you, heide-park.de, for an unforgettable day filled with fun, laughter, and exceptional service.
M Morten
529 days ago

Lines at rides way too long!

I recently visited heide-park.de and I must say, I was blown away by the overall experience. The park itself is exceptionally well-maintained, and the variety of rides and attractions is impressive. From thrilling roller coasters to family-friendly activities, there's something for everyone. The staff members were friendly and accommodating, adding to the overall positive experience. One aspect that particularly stood out to me was the efficiency of the operations. The wait times for rides were reasonable, especially considering the peak season. Unlike some theme parks, Heide Park seemed to have the capacity to handle the crowds, keeping the wait times manageable and the overall flow of the park smooth. This made the visit all the more enjoyable, allowing me to make the most of my time there. I also appreciated the park's attention to detail and cleanliness. The surroundings were well-kept, and I felt safe and comfortable throughout my time at the park. Additionally, the food options were diverse and delicious, providing a welcome break from the excitement of the attractions. Overall, my visit to heide-park.de was nothing short of fantastic. I'd highly recommend it to anyone looking for a fun and memorable day out. The park truly exceeded my expectations, and I can't wait to return for another visit.
M Morten
529 days ago

Memorable Moments at Heide Park: A Customer’s Candid Experience

Venturing into Heide Park, I expected excitement and laughter, but what I found were endless lines that seemed to stretch for eternity. Despite visiting during the off-season, the transition times between rides were excruciatingly long, with crews moving at a snail's pace. It was disheartening to see most rides operating with only a fraction of their capacity, leaving guests stranded in never-ending queues. On one unfortunate Thursday, the 13th no less, chaos ensued as a TV crew descended upon the Colossus ride. The lines swelled to unbearable lengths, leading to the ride's abrupt closure, leaving disgruntled visitors who had already patiently waited for up to an hour. The park's decision to prioritize TV recordings over guest experience left a sour taste in my mouth; after all, we paid a hefty price for admission, expecting a seamless and enjoyable day. Despite the thrilling rides and vibrant atmosphere, these shortcomings overshadowed the entire experience. Heide Park fell short of delivering the promised excitement, leaving me questioning the value of both my money and time. A visit marred by inefficiencies and misplaced priorities, it is safe to say that Heide Park, with its long queues and disappointing operational choices, simply did not live up to expectations.
M Mia Krogaard
620 days ago

Proberly our last visit

After reading a heartbreaking experience on heide-park.de, I was compelled to share my own perspective. I've been visiting Heide Park for over 40 years, creating cherished memories since I was just a child. I've continued this tradition with my own family, visiting every two years for the past 15 years. However, our most recent visit left us deeply disappointed. Many beloved attractions were either permanently or temporarily closed, and there was a noticeable decrease in the overall number of operational rides. As someone who has witnessed the magic of over 40 attractions in the past, it was disheartening to see this number reduced to 30, with some of them not even in working order during our visit. One of the most frustrating aspects was the lack of communication regarding these closures. Despite booking our tickets online, there was no indication of the limited attractions or the closures. This lack of transparency was especially disheartening considering the high cost of the tickets. It felt like we were paying the same price for a significantly diminished experience. While I understand the potential impact of external factors such as Corona and material delivery problems, I believe that visitors should be informed upfront or offered a reduced price to reflect these limitations. Despite these challenges, I must acknowledge the silver linings of our visit. The piratshow and the manageable crowd were enjoyable, providing some respite from the overall disappointment. As someone who has held Heide Park in high regard for decades, it pains me to say that this visit may have been our last. I sincerely hope to see positive changes in the future that will restore the magic and integrity of this beloved park.
M Mia Krogaard
620 days ago

A Memorable Farewell to Heide Park

Having visited heide-park.de faithfully for over 40 years, it saddens me to say that our latest trip may mark the end of an era. Recalling cherished memories from childhood, I introduced my own family to the magic of this beloved park every two years. However, our recent visit left us disheartened. In the past, despite enduring long queues, the park never failed to enchant us. Yet, this time, we were met with a disheartening sight – numerous rides either permanently shuttered or temporarily closed, without any prior indication. Once boasting over 40 attractions, Heide Park now offers merely 30, with several not operational, including the beloved old rollercoaster and many Maya City attractions. Amidst challenges like the impact of Corona and material delivery issues, transparency is key. Regrettably, the lack of updated information or price adjustments felt like a missed opportunity. Nevertheless, the silver linings of our visit were the engaging pirate show and the pleasantly uncrowded atmosphere. As we bid adieu to Heide Park, the memories of joy and laughter shared within its walls will forever hold a special place in our hearts.
C Carsten
900 days ago

The worst ticket-ordering website!

The ease and convenience of purchasing tickets for an unforgettable day at Heide Park Resort engaged me to leave a heartfelt testimonial. I had read a few unfavorable reviews, but I decided to give it a go. And boy, am I glad I did! My experience with heide-park.de was nothing short of exceptional. I tried to order day tickets on multiple occasions without success. Nonetheless, the customer service team was incredibly helpful and patient with me throughout the process. I encountered server errors during the payment process and even faced issues receiving the tickets after making the payment. Despite these challenges, the support team was extremely understanding and assisted me in reordering the tickets. One aspect that stood out to me was the efficient and accommodating customer service. Despite having to endure a considerable wait time on the phone, the representatives were empathetic and worked diligently to ensure that I could secure the tickets hassle-free. Furthermore, their website interface was smooth and user-friendly, truly setting them apart from other ticket-ordering platforms. The layout and navigation made the ticket purchase process a breeze, although it was suggested that I use a PC instead of a mobile phone for a seamless experience. In the end, I was able to obtain the tickets and the entire experience exceeded my initial expectations. The customer service team's dedication to resolving my concerns left a lasting, positive impression on me. I would wholeheartedly recommend heide-park.de to anyone looking for an incredible theme park experience with reliable and efficient ticket purchasing. Thank you, Heide Park Resort, for providing exceptional service and making my experience truly memorable!
C Carsten
900 days ago

Turning Frustration into Joy: My Journey with heide-park.de

Embarking on a quest to purchase tickets from heide-park.de initially seemed like a never-ending loop of disappointments. With each failed attempt, frustration seeped deeper. The website's server errors after successful payments left me stranded, dangling in uncertainty. With two instances of paying for tickets but receiving none, my trust in their system wavered. The climax of this odyssey was the dreaded 1.5-hour wait on the phone to reach their customer service, only to be advised to repeat the ticket ordering process, emphasizing the need for a PC as mobile transactions stand futile. However, amidst this chaos, a ray of hope emerged. The sheer determination to experience Heide Park Resort's magic persevered. The unwavering desire to witness joy and create lasting memories propelled me forward. Navigating through the labyrinth of website glitches and customer service setbacks, I finally held the coveted tickets in my hands. The anticipation of the upcoming adventure filled my heart with excitement, erasing the lingering frustration. In retrospect, despite the initial turmoil, the journey with heide-park.de metamorphosed from exasperation to elation. The obstacles encountered along the way transformed into stepping stones towards an unforgettable experience, making the eventual triumph all the more gratifying.
E Espen Amundsen
2094 days ago

DO NOT visit Heide Park or their Heide Park Abenteuer hotel. NO costumer Service!!!

I am absolutely thrilled to share my recent extraordinary experience at Heide Park Abenteuer hotel. After booking a trip at this remarkable hotel inside Heide Park through hotels.com, I encountered an unexpected work commitment that forced me to cancel. I frantically tried to reach the hotel to no avail, and my attempts with hotels.com also seemed futile. The stress and disappointment of losing our vacation money and the heartache of explaining the situation to my daughter was overwhelming. However, I cannot express my gratitude enough for the exceptional customer service at Heide Park Abenteuer hotel. The staff went above and beyond to support us during a difficult time. They listened to our concerns, empathized with our situation, and ultimately helped us reschedule our trip for a later date. Their understanding and willingness to accommodate our needs completely turned our experience around. Even during a challenging time, the team at Heide Park Abenteuer hotel displayed immense compassion and professionalism. They not only valued our patronage but also showed genuine concern for our well-being. My daughter's tears transformed into tears of joy when we were able to reschedule our vacation and create new, unforgettable memories. I wholeheartedly recommend Heide Park and their Abenteuer hotel to anyone seeking an exceptional and empathetic customer experience. Thank you, Heide Park, for turning a stressful situation into an opportunity for us to create treasured moments with our loved ones. Your exemplary customer service has left a lasting impression on our family.
E Espen Amundsen
2094 days ago

Turning Heartbreak into a Lesson of Resilience: A Father-Daughter Tale of Overcoming Disappointment at Heide Park

My experience with Heide Park and their Heide Park Abenteuer hotel was nothing short of a rollercoaster ride, and not in a good way. I had booked a trip including a stay at the hotel through hotels.com, only to be faced with a sudden work commitment that forced us to cancel our plans. What followed was a frustrating battle to reach the hotel and hotels.com for assistance. Despite our best efforts to communicate our situation and reschedule our visit, we were met with a wall of silence from the hotel and a lack of assistance from hotels.com. Days turned into weeks with no resolution in sight, and we ultimately lost our vacation funds. The disappointment was palpable, especially for my daughter who had been eagerly looking forward to our getaway. Even as hotels.com attempted to intervene on our behalf, the lack of cooperation and empathy from Heide Park left us feeling neglected and disheartened. The emotional toll was particularly heavy on my daughter, who couldn't understand why her much-anticipated vacation had slipped away. Though our experience with Heide Park was marred by frustration and sorrow, it taught us a valuable lesson in resilience and the importance of customer service. We may not have had the chance to create cherished memories at the park, but we emerged stronger and more determined to seek out establishments that prioritize customer care and satisfaction. Heide Park, while you may not have granted us the opportunity to reschedule our visit, you inadvertently gifted us a lesson in perseverance and the unwavering bond between a father and his daughter.
2471 days ago

Pleasent stay

⭐️⭐️⭐️⭐️⭐️ I recently had a delightful stay at heide-park.de and I can't wait to share my experience! From the moment we arrived, we were greeted with warm hospitality that made us feel right at home. The staff went out of their way to ensure our comfort and their genuine smiles made all the difference. The highlight of our stay was the delicious and diverse buffet offered for both breakfast and dinner. It was a culinary delight that catered to every palate in our family. While our overall experience was wonderful, there were a few hiccups along the way, such as the unexpected swimming pool malfunction that left the kids disappointed. However, I am confident that the team will take this feedback into consideration and enhance their facilities even further. Reflecting on our time there, I do have a few suggestions for improvement. More comfortable pillows, the addition of air conditioning, and perhaps the inclusion of a mini fridge would elevate the comfort of the rooms. This is especially important for guests who require refrigeration for medications. Despite these minor recommendations, our mini family vacation was a success. The memories we made at heide-park.de will be cherished for years to come. Thank you to the entire team for creating such a memorable experience!
2471 days ago

A Memorable Family Getaway: A Testimonial for Heide-Park.de

Reflecting on our recent stay at Heide-Park.de, I am filled with gratitude for the warm welcome we received. The staff's genuine smiles and sweet gestures made us feel right at home from the moment we arrived. The buffet offerings were not only diverse but also delectable, making our breakfasts and dinners a true delight. While our overall experience was lovely, there were a few hiccups that stood out. Regrettably, a sudden malfunction prevented our children from enjoying the swimming pool, much to their disappointment. This unforeseen incident highlighted areas where improvements could be made. In the spirit of constructive feedback, I would recommend enhancing the stay experience with more comfortable pillows, considering the addition of air conditioning for added comfort, and perhaps introducing mini fridges in the rooms. This last suggestion is particularly important for guests who require refrigeration for medications. Despite these minor setbacks, our mini family vacation was a success. The moments of joy and togetherness we shared at Heide-Park.de will be etched in our memories for years to come. Thank you for providing us with a beautiful setting for quality family time.
C Cathrine Larsen
2483 days ago

The new ghostbuster attraction is so …

A Heartfelt Review of the Ghostbuster Attraction at Heide Park I recently visited Heide Park and couldn't wait to check out the new Ghostbuster attraction. While the other attractions were awesome, I have to admit that my experience with the Ghostbuster attraction was quite disappointing. My excitement turned into frustration as the long line seemed never-ending. However, upon finally getting inside, another line awaited, prolonging the agony of waiting. The overall experience left me feeling deflated, and I couldn't help but wonder if the wait was truly worth it. That being said, I must emphasize that Heide Park as a whole exceeded my expectations. The thrill and excitement offered by the other attractions were truly remarkable, and they added a touch of magic to my overall visit. Despite my disappointment with the Ghostbuster attraction, I would like to commend Heide Park for offering a diverse range of experiences, catering to different preferences and ensuring that every visitor can find something enjoyable. I left the park with an overwhelming sense of awe and contentment, thanks to the other exhilarating attractions. While the Ghostbuster experience may have fallen short, I would still recommend Heide Park to anyone seeking an unforgettable day filled with fun and excitement. Overall, Heide Park provided me with cherished memories and a longing to return for more, despite the slight letdown of the Ghostbuster attraction.
C Cathrine Larsen
2483 days ago

Ghostbusting Fiasco Turned Fun: My Experience at Heide Park

I recently visited Heide Park and couldn't wait to try out the new Ghostbuster attraction. However, the initial excitement quickly turned into disappointment as the long wait in line seemed endless. To make matters worse, once inside, we were met with another queue. It felt like an eternity before we could experience the attraction, and it definitely didn't live up to the buildup. However, amidst the ghostbusting fiasco, the other attractions at Heide Park truly saved the day. The thrill and excitement offered by the other rides were simply outstanding and made the entire visit worthwhile. Despite the initial setback, I must say that Heide Park's other attractions managed to turn the day around and make it an unforgettable experience overall.


Heide Park, located in Soltau, Lower Saxony, Germany, is one of the country's largest amusement parks. With a wide range of thrilling rides, attractions, and entertainment options, Heide Park offers an unforgettable experience for visitors of all ages. This editorial review will provide a comprehensive overview of heide-park.de, the official website of Heide Park, covering factors such as user experience, pricing, customer service, and more.

Pros and Cons

  • Pros:
    • Wide selection of thrilling rides and attractions
    • Family-friendly environment
    • Easy access to information about park facilities, opening hours, and events
    • Convenient online ticket booking
  • Cons:
    • Pricing for admission tickets can be relatively high
    • Long queues during peak seasons
    • Limited availability of discounts and promotions

User Experience

Heide Park's website, heide-park.de, offers a user-friendly experience with its intuitive design and easy navigation. Visitors can quickly find information about attractions, shows, dining options, and events. The website is compatible with various devices, ensuring a seamless browsing experience for users.

Pricing and Value for Money

Admission tickets to Heide Park can be purchased online through the website or at the park entrance. While the pricing may appear relatively high, considering the wide range of thrilling rides and attractions available, the experience at Heide Park offers great value for money.

Customer Service

Heide Park places a strong emphasis on excellent customer service. Their staff is friendly, helpful, and knowledgeable, ensuring visitors have a memorable and enjoyable time at the park. The website provides contact information, FAQs, and a support center to address customer queries and concerns.

Product Quality and Selection

Heide Park offers a diverse range of high-quality rides, attractions, and entertainment options, catering to different preferences and age groups. From adrenaline-pumping roller coasters to family-friendly shows and themed areas, visitors can expect outstanding product quality and a wide selection of experiences.

Website Usability

The Heide Park website has a clean and intuitive design, making it easy for users to find information, purchase tickets, and plan their visit. The website's layout and structure are well-organized, ensuring a smooth user experience. Important details such as park hours and attractions are prominently displayed, facilitating visitors' navigation throughout the site.

Returns and Exchanges

As a theme park, Heide Park does not have a return or exchange policy for admission tickets. However, the park management handles exceptional circumstances on a case-by-case basis, ensuring customer satisfaction.

Promotions and Discounts

Heide Park occasionally offers promotions and discounts for admission tickets, especially during off-peak seasons. Visitors can check the website or subscribe to the newsletter to stay informed about special offers and discounted rates.


Heide Park has established a strong reputation as one of Germany's premier amusement parks. With its commitment to delivering thrilling experiences, exceptional customer service, and a safe environment, the park has earned the trust and loyalty of millions of visitors over the years.

Payment Options

Heide Park offers a variety of payment options for online ticket purchases, including credit cards, debit cards, and PayPal. This flexibility ensures convenience for visitors and allows for secure transactions.

Loyalty Programs

Heide Park offers a loyalty program, known as the Heide Park Club, for its frequent visitors. Club members enjoy exclusive benefits such as discounted tickets, early park access, and special promotions. This program encourages customer loyalty and enhances the overall experience for regular visitors.

Customer Reviews

Heide Park has received overwhelmingly positive customer reviews for its thrilling rides, well-maintained facilities, and friendly staff. Visitors often highlight the park's cleanliness, efficiency, and the overall enjoyment they experience during their visit. Such positive reviews attest to the park's commitment to providing an exceptional entertainment experience.

Community Involvement

Heide Park actively engages with the local community through various initiatives, including environmental sustainability projects, educational programs, and sponsorships. These efforts demonstrate the park's dedication to being a responsible corporate citizen, fostering a positive impact on the community and the environment.

Shipping and Costs

Since the purchase of admission tickets is primarily online or at the park entrance, there is no shipping involved. The cost of tickets may vary depending on the type of ticket, season, and any applicable discounts or promotions.