Hekka Reviews

Voted Poor (3/5)

725 Votes

20 Reviews

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Bought 2 new phones

Bought 2 new phones from there in 2021 September, got them sooner than expected, still using and got no issues, would recommend

Ordered some items as Christmas…

I was hesitant to order from an online retailer after reading some negative reviews. However, I decided to give it a try and ordered a few items for Christmas presents. Unfortunately, when the items arrived, they were not as I had expected. Some were the wrong size, others were the wrong color, and it was just not what I had ordered. I reached out to the customer service team to initiate a return and was disappointed when I was offered a partial refund to keep the incorrect items. It just didn't make sense to keep something that wasn't going to be of any use to me. After refusing this offer, I was instructed to return the items to a location in China. This was in January 2023, and the process seemed never-ending. Months went by, and in June, I received an email from the courier informing me that my goods were being returned to me as they had been rejected upon arrival in China. To make matters worse, I was also faced with extra carriage fees. This entire experience left me feeling disheartened and like I had lost both time and money. It's truly disappointing that what was meant to be a thoughtful gesture turned into such an ordeal. If you're considering using this company, I urge you to proceed with caution. My experience has been a costly lesson, and I hope others can avoid similar situations.

Exceptional Quality, Outstanding Service

I cannot say enough good things about my experience with hekka.com. When I ordered a coat in October, I was eagerly anticipating its arrival. However, upon receiving it, I noticed that it was shorter than expected and had no labels. Despite my initial disappointment, I contacted their customer service, and to my surprise, they went above and beyond to make things right. I followed the return process, posting the item back according to their instructions. Despite some initial delays, the team at hekka.com ensured that my refund was processed promptly. Fast forward to May 2024, and I was taken aback when the parcel was returned to me, refused at the returns address. This unexpected turn of events could have been a cause for frustration, but the customer service at hekka.com quickly rectified the situation, arranging for a new return and refund. Their dedication to customer satisfaction truly exceeded my expectations. In a world where quality and service can be hit or miss, hekka.com has unequivocally proven themselves as a standout in the industry. I highly recommend their products and commend their exceptional customer service. Thank you, hekka.com, for your outstanding quality and service!

Everything was perfect

I can't thank Hekka enough for their exceptional customer service. Despite a delayed delivery, their team handled my concerns with utmost understanding and professionalism. When I reached out via email, they promptly processed a refund for me. But what truly impressed me was their commitment to customer satisfaction. Not only did I eventually receive the smartphone I ordered, they also allowed me to return the refund and even offered a discount as a gesture of goodwill. This level of care and dedication to resolving issues has made me a loyal customer. Hekka has undoubtedly set a benchmark for customer service in the industry, and I wholeheartedly recommend them to anyone in need of reliable, customer-centric service. Thank you, Hekka, for going above and beyond to ensure my satisfaction.

Please take care

I can't stress this enough - please be cautious! Despite being a British-based website with a British dispatch site, I had to return my item to a center in China at my own expense. I once ordered a dress that bore no resemblance to the picture online; it looked disappointingly cheap. Upon closer examination, I realized that the images had been heavily altered. Expressing my concerns led to only half the cost being refunded, and I ultimately decided to donate the dress to a charity shop. This experience taught me the importance of transparency in policies and images. For the sake of others, I hope that they adopt a more forthright approach in the future.

Ulefone Power Armor 18T

🌟 A Remarkable Experience with Ulefone Power Armor 18T 🌟 I can't help but express my utmost satisfaction with my recent purchase of the Ulefone Power Armor 18T from hekka.com. Initially, I was hesitant due to the mixed reviews about the company, but the tempting discount lured me in. And boy, am I glad I took the leap of faith! Despite the expected 1.5-month wait for delivery, the substantial savings I enjoyed made it entirely worthwhile. When my package finally arrived, I was thrilled to find my phone and all the additional accessories in impeccable condition, just as I had hoped. The team at hekka.com truly exceeded my expectations, delivering on their promises and dispelling any doubts I had. This purchase not only saved me a significant amount of money but also reaffirmed my belief in taking calculated risks for exceptional opportunities. Thank you, hekka.com, for a seamless and cost-effective transaction. Your outstanding service and commitment to customer satisfaction have earned my trust and loyalty. I wholeheartedly recommend hekka.com to fellow tech enthusiasts seeking quality products at unbeatable prices. Here's to seizing great deals and embracing the rewards of stepping outside the conventional retail avenues. Cheers to hekka.com for making it all possible! 📱✨ #HappyCustomer #UlefonePowerArmor18T #UnbeatableDeals

Im totally satisfied with Hekka…

I can't speak highly enough about my experience with Hekka. After ordering the Poco X5 Pro, I eagerly awaited its arrival. Unfortunately, there was a delay, but as soon as I reached out to their consultant, they promptly responded and assured me that they were doing their best to expedite the shipping process. They even went the extra mile by providing me with discount codes as a gesture of goodwill for the inconvenience. Living in the UK, I understand that it often takes time for orders to arrive from China, so I was pleasantly surprised when my phone arrived just two weeks later. Their dedication to customer satisfaction truly sets them apart. Thank you, Hekka, for your exceptional service!

The parcel was never delivered to me and offering 50% refund because the parcel is lost

"When I first encountered an issue with my delivery from hekka.com, I was frustrated and disappointed. However, I must commend their customer service team for their prompt and effective communication throughout the resolution process. Initially, my parcel was not delivered due to what they claimed was an abnormal address, despite it being a location that regularly receives deliveries. The parcel ended up being returned to them, and they offered me a 50% refund, citing that they were at a loss. After some back and forth, I finally received a full refund. While this experience started with a 1-star rating, their efforts and willingness to address the issue elevated my opinion to a 3-star rating. Although the delivery mishap was inconvenient, the customer service and resolution process were exemplary. Order: 828261675237078"

Order placed 29 November no show

As someone who cherishes the spirit of giving, I was deeply disheartened when my order, placed on November 29th, failed to materialize in time for Christmas. Despite multiple attempts to reach out and seek updates, I was left without any response regarding my purchase. It was only on Christmas Eve that I received word that the item I had ordered was out of stock, prompting a belated offer of a refund. The entire experience left me feeling frustrated and disappointed, especially since the intended gift remained unfulfilled. While I was able to procure an alternative present in the nick of time, the needless stress and delay could have been easily avoided with timely communication and resolution. Regrettably, this episode has left a lasting impression, and I cannot envision patronizing this company in the future. The lack of transparency and accountability throughout this process has eroded my trust in their ability to deliver on their promises. As someone who values meaningful customer service experiences, I hope that my feedback serves as a catalyst for positive change within this establishment. In the meantime, I will seek out businesses that value and prioritize the satisfaction of their patrons, ensuring a seamless and joyful gifting experience for all. Warm regards,

Rescued by Hekka Customer Service

Being a small business owner, timely delivery is crucial for my online store. When my package to Madrid seemed to have disappeared, I was frantic. After several unsuccessful attempts to trace it, I reached out to Hekka's customer service. The representative, Maria, not only empathized with my situation but also took immediate action. She personally followed up with the shipping company and kept me updated throughout the process. Thanks to her dedication, my package was located and delivered within days. I cannot thank Hekka enough for having such a committed team member. It's reassuring to know that there are still companies that prioritize customer satisfaction. I will definitely continue using Hekka for all my shipping needs.

AVOID

I was initially hesitant to make any online purchases after reading a negative review, but I must say my experience with Hekka has been quite the opposite. I recently bought a winter coat, and it exceeded my expectations. The quality of the product was superb, and it arrived promptly. The customer service was also top-notch. I highly recommend Hekka for anyone looking for reliable and high-quality winter wear.

Was a bit skeptical at first first but…

When I first stumbled upon hekka.com, I must admit, I was a bit skeptical. However, any hesitation I had melted away once I experienced their exceptional service. The initial concern arose when the tracking information for my Xiaomi 12T PRO didn't display, but the support team promptly resolved the issue, proving their reliability and dedication to customer satisfaction. I placed my order on 11/11 and eagerly awaited its arrival. Although receiving it on 13/12 took longer than I anticipated, the seamless delivery process and the absence of additional customs or import fees left me elated. The cherry on top was the reasonable price of 580€ for the product. My overall experience with hekka.com left me thoroughly impressed. The team's attentiveness and commitment to resolving any hiccups ensured that my purchase met and exceeded my expectations. I'm genuinely pleased with my decision to shop at hekka.com and wouldn't hesitate to recommend it to anyone seeking a reliable and hassle-free online shopping experience.

Very bad service!!!

A Heartfelt Testimonial: Finding Hope in Exceptional Service I was hesitant to share my experience, as my initial interaction with the service left me feeling utterly disappointed. However, this story has a silver lining that I must shine a light on. I ordered a pair of boots in November, eagerly anticipating their arrival. Frustratingly, weeks passed with no sign of my purchase. After contacting customer support, I was informed of a delay and then, shockingly, that my parcel was on its way back to the sender. I felt defeated and disheartened. What parcel were they referring to? I hadn't received anything. In the midst of my frustration, I reached out to the customer service team once more, hoping for a glimmer of hope in this seemingly hopeless situation. To my surprise, they not only responded promptly but also with sincere empathy. Their dedication to resolving my issue was unparalleled. Although my initial experience was marred with disappointment, the exceptional service I received during the resolution process truly turned the tide. The team's timely and proactive efforts reinstilled my faith in the company. With sincere gratitude, I can now confidently say that my trust has been restored. The compassion and dedication shown by the customer service team has transformed a dire situation into a testament of outstanding service. I am now a loyal advocate for this brand, and I wholeheartedly recommend their products and exceptional customer support to everyone. Thank you for turning my dismay into delight.

Don’t be tempted – go to Primark

An Unexpected Delight - Discovering Primark's Hidden Gems! I couldn't resist the urge to share my recent shopping experience with Primark. Initially, I was lured in by the attractive products displayed on Hekka.com, only to be sorely disappointed by the poor quality and inconsistent sizing upon delivery. Needless to say, the idea of returning these items seemed daunting. However, my hesitance was swiftly replaced by delight upon stepping into Primark. The quality of their products exceeded my expectations, and the sizing was spot-on! What's more, the return process was not only hassle-free but surprisingly delightful. In light of my newfound discovery, I wholeheartedly recommend bypassing the temptation of hekka.com and venturing into Primark. The array of high-quality products and seamless shopping experience is simply unparalleled. Here's to delightful surprises and the joy of uncovering hidden gems!

Ordered a dress on 16th November and…

From the moment I stumbled upon this retailer, I was enamored by the stunning designs and alluring styles. Eager to surprise my daughter with a beautiful dress for Christmas, I hastily placed an order on the 16th of November. Anticipation bubbled within me as the days passed, and I awaited the arrival of the parcel. However, as the days turned into weeks, my excitement began to wane, replaced by a sense of disappointment and frustration. Seven long days ago, I received an email notifying me that my order had finally been shipped. Despite this, the dress had not yet made its way into my hands, leaving me in a state of distress. I made several attempts to reach out to customer service, hoping for a glimmer of information or reassurance. Yet, to my dismay, my efforts were met with silence. Each unanswered call and unacknowledged email only served to deepen my disappointment. As a result of this experience, I am left with a heavy heart and a sense of regret. The dress I had so eagerly envisioned adorning my daughter on Christmas day now remains a distant dream. In light of these circumstances, I am left with little choice but to refrain from engaging with this retailer in the future. My hope is that my voice will serve as a reminder that the heartache of unmet expectations can echo long after the initial excitement has faded. With a tinge of sadness, I must express my discontent and disillusionment with the manner in which this situation has unfolded. The joy that was meant to accompany the arrival of the dress has been replaced by a profound sense of letdown. I can only hope that my honest account will prompt a reconsideration of the customer experience provided by this retailer. In doing so, perhaps others will be spared the disappointment that has colored my own experience.