Users Voice for Hekka

25% users rated Terrible
2% users rated Poor
1% users rated Average
4% users rated Very Good
68% users rated Excellent
Pie Chart Review Representation for Hekka
Hekka Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 25 Jan 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 1 1.4 4.5 2.3 4.8 5
Oct 2022 4.4 1 3.6 3.6 4.2 1
Nov 2022 5 5 4.4 5 3.9 5
Dec 2022 5 2.2 5 1.8 5 5
Mar 2023 1.9 5 4.1 5 3.1 5
Line Chart for Rating of peer stores

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Detailed Hekka Review by

Introduction

Hekka.com is an online beauty marketplace that offers a wide selection of skincare, makeup, haircare, and fragrances from over 100 top brands. The website caters to customers worldwide and provides a user-friendly interface to explore a vast range of products.

Pros and Cons

Pros:
  • Hekka.com offers a vast selection of beauty products from over 100 top brands
  • The website is easy to navigate, making shopping effortless and convenient
  • International shipping is available
  • The website offers an excellent loyalty program with redeemable points with every purchase
Cons:
  • The prices on Hekka.com may be slightly higher compared to other online marketplaces
  • Some of the products may have limited inventory

User Experience

Hekka.com provides a user-friendly interface, making shopping effortless and convenient. The website offers search and filter options that enable customers to narrow down on their preferred products. The website also provides detailed descriptions for each product, making it easier for customers to choose the right product.

Pricing and Value for Money

The prices on Hekka.com are slightly higher compared to other online marketplaces. However, the website offers excellent value for money, with the wide selection of quality products available for purchase.

Alternatives

Some of the popular alternatives to Hekka.com include Sephora, Ulta, and Amazon. However, Hekka.com offers a unique selection of beauty products from over 100 top brands, making it a worthwhile alternative.

Customer Service

Hekka.com offers excellent customer service to all its customers. The website provides a detailed FAQ section that covers most questions that customers may have. Customers can also contact the support team via email or phone for further assistance.

Product Quality and Selection

Hekka.com offers a wide range of excellent quality beauty products from over 100 top brands. The website also provides detailed descriptions for each product, making it easier for customers to choose the right product.

Website Usability

Hekka.com provides a user-friendly interface, making shopping effortless and convenient. The website offers easy navigation, search and filter options, and detailed descriptions, making it easy for customers to find the right products.

Returns and Exchanges

Hekka.com provides a hassle-free returns and exchange policy. Customers can return or exchange any product within 14 days of delivery if the product is unopened, unused, and in its original packaging.

Promotions and Discounts

Hekka.com offers promotions and discounts regularly to its customers. Customers can redeem points with every purchase, which they can use for future discounts.

Reputation

Hekka.com has built an excellent reputation as an online beauty marketplace that offers a wide selection of quality beauty products from top brands. The website has received positive reviews from customers worldwide, commending its quality products and excellent customer service.

Payment Options

Hekka.com offers several payment options, including credit cards, PayPal, and Amazon Pay, making it easy for customers to complete their purchases.

Loyalty Programs

Hekka.com offers an excellent loyalty program with redeemable points with every purchase. Customers can accumulate points and redeem them for future discounts.

Customer Reviews

Hekka.com has received positive reviews from customers worldwide, commending its quality products and excellent customer service.

Community Involvement

Hekka.com is actively involved in community service, supporting various charitable causes and organizations.

Shipping and Costs

Hekka.com ships internationally and provides a standard shipping fee. Customers can also choose expedited shipping for an additional fee. The website also offers free shipping for orders over a certain value.

Hekka Recent User Reviews

User Rating

5 stars

77

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Reviewer Name: EMMA

Review Submission Date: 2022-12-16

Review Title: Terrible, save your money
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Review Description: This company is terrible and a real shame. DO NOT BUY!!! You will not get what you have ordered nor will you get your money back. RUN AWAY!

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Reviewer Name: sarah hawken

Review Submission Date: 2022-12-16

Review Title: DO NOT BUY # LIERS
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Review Description: All I can say is I was warned and I thought things happen but omg was the most disgusting experience of my life all they did was lie to me and fob me of its like day light robbery the way they treat there customers is appalling

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Reviewer Name: Pm

Review Submission Date: 2022-12-16

Review Title: Money taken order never recieved ask to…
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Review Description: Money taken order never recieved ask to cancel and refund but never got replies reporting it to PayPal disputes .Please be aware dreadful company Shein so much better and far more reliable

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Reviewer Name: SUSAN SPENCE

Review Submission Date: 2022-12-15

Review Title: This is by far the worse company I have…
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Review Description: This is by far the worse company I have ever dealt with. I ordered two pairs of boots. Measures as per the instructions. Actually ordered a size bigger than the size advised and they are too small! Late with the delivery. Wrong size sent and expecting me to pay for returning the wrong items sent.AVOID AT ALL COST THEY ARE ONLY INTERESTED IN TAKING YOUR MONEY!!!Customer service are just not interested in resolving this issue.

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Reviewer Name: Emma-lou Mason

Review Submission Date: 2022-12-15

Review Title: Hekka is the worst place i have ever…
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Review Description: Hekka is the worst place i have ever ordered from!! Has taken well over 2 weeks for them to give me a return label after asking the same things over and over again I.e...product description and reason for return...I stated in 3 emails the description and the issue and they have been shocking!! They have finally sent me a return label for them to say in the same email it will cost alot to send back and they end up issuing a compensation rather then the refund!! The item i bought was cheap and tacky!! Dont waste your time or money!!!

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Reviewer Name: Louise wainwright

Review Submission Date: 2022-12-14

Review Title: Full refund now on its way
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Review Description: Ordered a top in November that has never arrived after a bit of a battle have now been told that I will get the full refund plus my postage. Hopefully it doesn’t take too long!

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Reviewer Name: Urek

Review Submission Date: 2022-12-13

Review Title: Was a bit skeptical at first first but…
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Review Description: Was a bit skeptical at first first but all worked out as expected. There was an issue with tracking not displaying but the support person provided the tracking fast. Ordered Xiaomi 12T PRO on 11/11 and received 13/12 for 580€, no customs or imports, took longer than expected but overall very happy with the purchase.

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Reviewer Name: Laura

Review Submission Date: 2022-12-11

Review Title: Very bad service!!!
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Review Description: Very bad service!!!I ordered and payed some boots in November. After good few weeks they send me an email my parcel was delayed, after is still in traffic and after i receive an message my parcel is going back. Which parcel??? I didn't recive nothing!!! I will not buy here never again and not recommend to anyone!!!

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Reviewer Name: Catherine Atkins

Review Submission Date: 2022-12-10

Review Title: Don't be tempted - go to Primark
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Review Description: Don't be tempted! The products might look great on their website, but the quality is very poor and sizing all over the place.As for returns, if you're looking for a super challenging, stressful experience you're in the right place! My advice is don't bother and go to Primark

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Reviewer Name: Mrs Alyson Singer

Review Submission Date: 2022-12-08

Review Title: DO NOT ORDER FROM THIS COMPANY
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Review Description: DO NOT ORDER FROM THIS COMPANYI've had the same experience as below - pictures look great and you receive a poor quality item which is nothing like the picture.Please refund Order 828261668878556

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