Hellyhansen Reviews

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38 Reviews

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In the Sporting Goods Store category

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J Jamie Fogg
66 days ago

Exceptional Care and Quality Products: A Testimonial for Helly Hansen

Navigating the vast online shopping world can be a daunting task, but my experience with hellyhansen.com has been nothing short of extraordinary. When a recent purchase suffered an unexpected seam tear, I reached out to their customer service team in hopes of a resolution. To my delight, their response was not only prompt but also incredibly proactive in addressing my concern. The care and attention to detail exhibited by the Helly Hansen customer service team left a lasting impression on me. They not only rectified the issue with efficiency but also went above and beyond to ensure that I, as a customer, felt valued and appreciated. Such dedication to customer satisfaction is rare to come by in today's fast-paced retail landscape, making my interaction with Helly Hansen truly stand out. Having been a loyal patron of Helly Hansen for some time now, this was the first instance where I encountered a product flaw. However, their swift and effective handling of the situation has solidified my trust in their brand. The impeccable quality of their products, coupled with their exceptional customer service, has undoubtedly secured my continued loyalty. In a world where customer service can make or break a brand, Helly Hansen shines brightly as a beacon of excellence. I wholeheartedly recommend their products to anyone seeking not only top-tier quality but also unparalleled care and support. Thank you, Helly Hansen, for reaffirming my belief in outstanding customer service and for setting a commendable standard in the industry.
S Steven Lopez
72 days ago

Above and Beyond Service at Helly Hansen: A Customer’s Gratitude

As a loyal customer of Helly Hansen, I can attest to the outstanding service and quality products they offer. Recently, I had an issue with my order, and I must say, the customer service team went above and beyond to rectify the situation. When I contacted them about a delayed jacket delivery, I was impressed by the swift response and genuine concern shown by the customer service representative. They promptly investigated the matter, kept me informed every step of the way, and ensured that I received my jacket in pristine condition. In a world where customer service can often fall short, Helly Hansen truly shines. Their dedication to customer satisfaction is unparalleled, and I am incredibly grateful for the care and attention they put into resolving my issue. Thank you, Helly Hansen, for exemplifying what exceptional customer service looks like. Your commitment to your customers does not go unnoticed, and I will continue to support your brand wholeheartedly.
G Gurdish
73 days ago

Good product even higher customer support

My evaluation for hellyhansen.com I've bought a number of gadgets through the years from HH for crusing and climbing. The merchandise have all the time been good, and what beats the product is the corporate's customer support and dedication to it.
A Allan Matthews
74 days ago

Exemplary Customer Care: A Heartfelt Experience at Helly Hansen

From the moment I reached out to hellyhansen.com with an issue regarding my beloved parka, the exemplary service I received from their customer care team left me truly impressed. In my moment of need, Olivia and Mark from HH's customer care team stepped up and went above and beyond to swiftly and professionally resolve my concern. Within a mere 5 days, my problem was completely sorted out, showcasing the efficiency and dedication of the HH team. Their proactive approach not only resolved my issue but also reinstated my trust and confidence in the Helly Hansen brand. The prompt and precise action taken by Olivia and Mark deserves nothing less than a 5-star performance review. Their commitment to exceptional customer care not only exceeded my expectations but also solidified my loyalty to the Helly Hansen brand. Thank you, HH, for this truly memorable experience.
C Consumer
78 days ago

Rising Above the Storm: Helly Hansen’s Unwavering Quality Shines Through

When I stumbled upon hellyhansen.com, I was admittedly skeptical. However, after making a purchase, I can confidently say that my doubts were unfounded. Helly Hansen's products are a testament to unrivaled quality. Despite some negative reviews, the brand has proven its resilience and commitment to excellence. In a world where superficial beauty often takes precedence, Helly Hansen stands tall with its unwavering dedication to superior craftsmanship. I am proud to be a loyal customer and eagerly anticipate the brand's continued success. Keep thriving, Helly Hansen!
S Stav. S
78 days ago

Unexpected Delight: A Genuine Testimonial for Helly Hansen!

As a loyal customer of hellyhansen.com, I must express my complete satisfaction and delight with the outstanding quality and service provided by this brand. Over the years, I have been a proud owner of numerous Helly Hansen products, each one surpassing my expectations in terms of durability and style. Recently, in January 2024, I decided to purchase three T-shirts from their website, eagerly anticipating the same superior quality I had come to associate with the brand. When the package arrived, I was initially taken aback by the exceptional craftsmanship and attention to detail evident in each item. As I examined the labels, I was pleasantly surprised to find that they were authentically made in China, showcasing the brand's global reach and commitment to excellence. I am thrilled with my latest purchases and can confidently attest that Helly Hansen continues to uphold its reputation for premium products that stand the test of time. To my fellow customers in Australia, I wholeheartedly recommend exploring the expanding range of Helly Hansen offerings with the assurance of unparalleled quality and style. This brand remains a beacon of excellence in the world of outdoor apparel, earning my unwavering loyalty and endorsement for years to come.
S Stephen Davis
79 days ago

A Satisfied Customer Delighted by Exceptional Service

Let me share my experience with hellyhansen.com, where Lunmill exemplified outstanding customer service! Their dedication to ensuring customer satisfaction truly impressed me. Not only did Lunmill provide assistance promptly and professionally, but they also showed a genuine commitment to standing behind their products. This level of care and reliability is hard to come by these days, making my shopping experience with hellyhansen.com truly exceptional. From the quality of their products to the top-notch service, I am beyond happy with my purchase. Thank you, Lunmill, for going above and beyond to make me a happy customer! 😀
S Susan Honan
84 days ago

HH lifa merino midweight baselayer

My evaluate for hellyhansen.com Love my HH lifa merino midweight base layers. The scale information is excellent. My leggings match completely.
H Heather Zaffino
87 days ago

Unmatched Quality and Outstanding Support

Reflecting on my long-standing relationship with hellyhansen.com, I can confidently say that this brand truly stands the test of time. After 17 years of faithful service, my initial Helly Hansen purchase remains a testament to the brand's exceptional quality and durability. From reliable raincoats to sturdy fishing bibs, each item exudes reliability and longevity. Recently, I added a winter jacket to my collection, eager to experience the same level of excellence. However, my excitement was short-lived when the jacket unexpectedly ripped. Disheartened by this setback, I reached out to Customer Service, hoping for a solution. To my delight, Ludmill promptly addressed my concern with unparalleled professionalism and efficiency. The seamless process of obtaining a replacement reaffirmed my confidence in Helly Hansen's commitment to customer satisfaction. Their dedication to resolving issues swiftly and graciously speaks volumes about their values as a company. Today, as I bask in the warmth of my new jacket, I am not only thankful for the product but also for the exceptional support that accompanied it. In essence, Helly Hansen epitomizes not only quality merchandise but also unparalleled customer service. My experience with Ludmill serves as a shining example of their unwavering dedication to customer happiness. I am ecstatic to continue my journey with this remarkable brand, knowing that every purchase is backed by unmatched quality and outstanding support. Thank you, Helly Hansen, for exceeding my expectations and keeping me a loyal customer for years to come.
E Egzon Brahimi
89 days ago

Unbeatable Quality: A Customer’s Love for Helly Hansen Winter Apparel

Let me take a moment to express my admiration for Helly Hansen's winter clothing line. As someone who values durability and style in their wardrobe, I can confidently say that Helly Hansen has never failed to impress me. Recently, I decided to invest in a new winter jacket from their website, and let me tell you, I was not disappointed. The level of craftsmanship and attention to detail in their products is truly remarkable. From the sturdy zippers to the cozy insulation, every aspect of the jacket exudes quality. What I appreciate the most about Helly Hansen is the fact that their items are not only fashionable but also built to last. I still own a winter jacket from them that has served me well for years, and that was one of the reasons I returned for another purchase. In terms of style, Helly Hansen knows how to combine functionality with a trendy design. Their jackets not only keep you warm during the coldest months but also make a fashion statement. Whether I'm out for a hike in the snow or simply running errands in the city, I always receive compliments on my Helly Hansen gear. To sum it up, if you're looking for winter apparel that seamlessly blends durability, style, and comfort, look no further than Helly Hansen. Their products are a true investment in quality that will keep you looking chic and feeling cozy for seasons to come. Thank you, Helly Hansen, for consistently delivering top-notch products that exceed expectations.
W Wayne Baldwin
92 days ago

A Brand You Can Trust: Unmatched Quality and Service

Let me share my experience with hellyhansen.com - it's simply fantastic! The exceptional quality of their products is truly unmatched. Whether you're facing brutal winter conditions or braving the open waters while sailing, you can rely on Helly Hansen to deliver top-notch gear that exceeds expectations. What truly sets them apart is their unwavering commitment to excellence. Professionals worldwide choose HH for a reason - durability, reliability, and performance. Every product is meticulously designed to withstand the harshest elements, giving you the confidence to tackle any challenge that comes your way. But it's not just about the gear; it's also about the people behind the brand. Working with the team at HH has been an absolute pleasure. Their passion for outdoor adventures shines through in every interaction, making the entire experience seamless and enjoyable. When you choose Helly Hansen, you're not just buying gear - you're investing in a legacy of quality and expertise that has stood the test of time. Trust me, once you experience the difference for yourself, there's no turning back. Discover the world of HH today and elevate your outdoor pursuits to new heights!
K Katrina Cheng
94 days ago

Unparalleled Support and Peace of Mind: A Testimonial for Helly Hansen’s Exceptional Customer Service and Warranty

Let me start by sharing my exceptional experience with hellyhansen.com, particularly concerning their stellar customer service and warranty process. I recently made a purchase of a fantastic pair of snow pants for my skiing adventures, only to find them torn after just one use. Despite this setback, I reached out to the team to provide my feedback, and to my delight, their warranty team promptly assisted me. Their swift and efficient support left me deeply appreciative and reassured of their commitment to customer satisfaction. This encounter has undoubtedly solidified my loyalty to Helly Hansen, and I unequivocally intend to continue investing in their superior products for all my future skiing endeavors. Thank you, Helly Hansen, for your exceptional support and the peace of mind that comes with knowing I am in good hands.
D Dan Olesen
98 days ago

Embracing Winter with Helly Hansen’s Exceptional Customer Service

As I geared up to face Calgary's bone-chilling -31 degrees, my long-time companion, my Helly Hansen jacket, unexpectedly threw in the towel with a broken zipper. After 17 years of faithful service, I felt a pang of disappointment. However, my spirits were soon lifted by the exceptional service from hellyhansen.com. Upon reaching out to them with a courteous email detailing the issue, I was astounded by their rapid response. In less than 3 days, a brand new jacket arrived at my doorstep, courtesy of the efficient and helpful Libby. This incident not only restored my faith in the brand but also reignited my passion for early morning dog walks in the frosty air. Helly Hansen's dedication to their customers is truly commendable, and their swift actions have ensured that I can continue enjoying the winter wonderland without missing a beat. Kudos to Helly Hansen for their seamless and effective customer service - they have won me over once again! Thank you for helping me embrace winter with warmth and style. ❄️🐾 #CustomerServiceChampions #WinterReady #GratefulGlow
G Gillian McLoughlin
100 days ago

No excuse for nonetheless utilizing duck down

My assessment for hellyhansen.com I lately was searching for a heat jacket and selected to not purchase HH. With all the expertise accessible these dats. There isn't any excuse. It is a merciless follow.
D Dimitri Bernard
107 days ago

Unparalleled Support and Satisfaction: A Raving Review for Helly Hansen

Reflecting on my recent experience with hellyhansen.com fills me with immense gratitude for their exceptional customer service. When my prized winter jacket, boasting innovative Tech and Recco features, encountered a zipper malfunction, I was disheartened. However, the outstanding assistance rendered by Rihanne transformed my frown into a smile, turning what could have been a disappointing ordeal into a delight. Benefiting from the warranty coverage, I not only received a prompt resolution but also a generous store credit, enabling me to replenish my wardrobe with Helly Hansen's quality garments once again. Rihanne's dedication and professionalism truly stood out, marking her as a gem within the customer service realm. To her and the entire team at Helly Hansen, I extend my heartfelt thanks for their unwavering commitment to customer satisfaction. Your stellar support has undoubtedly solidified my loyalty to the brand. Thank you for going above and beyond – you truly rock, Rihanne!

Introduction

Helly Hansen is a renowned brand known for its high-quality outdoor gear and clothing. With a strong presence in the market for over 140 years, Helly Hansen has established itself as a trusted name among outdoor enthusiasts, professionals, and athletes. Their official website, hellyhansen.com, serves as a platform to showcase their extensive range of products and provide customers with a convenient shopping experience.

Pros and Cons

  • Pros:
  • Wide selection of outdoor gear for various activities
  • High-quality and durable products
  • Responsive and user-friendly website
  • Excellent customer service
  • Cons:
  • Products can be quite pricey compared to competitors
  • Limited availability of certain sizes

User Experience

Helly Hansen's website offers a seamless user experience, thanks to its simple and intuitive design. The homepage provides easy access to different product categories, allowing users to quickly find what they're looking for. The search function further enhances convenience, enabling users to find specific products with ease. The product pages are informative, featuring detailed descriptions, sizing charts, and customer reviews.

Pricing and Value for Money

While Helly Hansen's products may be priced on the higher end, they offer excellent value for money considering their superior quality and durability. The brand's commitment to using premium materials and innovative technologies justifies the higher price tag, ensuring customers get products that can withstand the toughest outdoor conditions.

Customer Service

Helly Hansen prides itself on providing top-notch customer service. Their knowledgeable and responsive support team is readily available to assist with any inquiries or concerns. The brand also offers a hassle-free return and exchange policy, ensuring customer satisfaction throughout the shopping experience.

Product Quality and Selection

Helly Hansen is synonymous with high-quality products crafted to withstand extreme weather conditions. Their wide selection of outdoor gear includes waterproof jackets, insulated clothing, footwear, and accessories suitable for various activities such as skiing, sailing, hiking, and more. All products undergo rigorous testing to ensure optimal performance and durability.

Website Usability

The hellyhansen.com website is designed with usability in mind. The clean and organized layout makes navigation seamless, and the responsive design ensures a consistent experience across different devices. The product filtering options and detailed product descriptions contribute to an efficient and informative shopping journey.

Returns and Exchanges

Helly Hansen offers a straightforward return and exchange policy. Customers can return or exchange products within a specified timeframe, provided the items are in their original condition with tags attached. The brand provides clear instructions on their website and promptly processes returns and exchanges, ensuring customer satisfaction.

Promotions and Discounts

Helly Hansen occasionally offers promotions and discounts, particularly during special events or seasonal sales. Customers can keep an eye out for these offers on the website or sign up for the brand's newsletter to stay updated on the latest deals and promotions.

Reputation

Helly Hansen has built a strong reputation as a reliable and trustworthy brand over its long history. Their commitment to quality, innovation, and customer satisfaction has earned them the trust and loyalty of outdoor enthusiasts and professionals alike. Positive reviews and testimonials further solidify their reputation as a leader in outdoor gear.

Payment Options

Helly Hansen's website accepts various payment options, including major credit cards such as Visa and Mastercard. Customers can securely complete their transactions using these preferred methods, ensuring a smooth and secure checkout process.

Loyalty Programs

At present, Helly Hansen does not offer a specific loyalty program for customers. However, they do occasionally provide exclusive offers and discounts to their newsletter subscribers, rewarding their loyal customer base.

Customer Reviews

Customer reviews play a vital role in helping potential buyers make informed decisions. Helly Hansen's website features genuine and insightful customer reviews, allowing shoppers to learn from others' experiences. The inclusion of both positive and negative reviews showcases the brand's transparency while helping customers gauge the suitability of products.

Community Involvement

Helly Hansen actively engages in community initiatives related to outdoor sports and environmental conservation. They support various athletic events, sponsor teams and athletes, and contribute to initiatives promoting sustainable practices. This involvement showcases their commitment to preserving the natural environment and fostering a sense of community among outdoor enthusiasts.

Shipping and Costs

Helly Hansen offers reliable and efficient shipping services to customers worldwide. The website provides detailed shipping information, including delivery times and costs specific to each region. Shipping costs are determined based on the destination and the chosen delivery method, ensuring transparency during the checkout process.

In conclusion, hellyhansen.com provides a comprehensive and user-friendly platform for customers to explore and purchase high-quality outdoor gear. With a reputation for durability and performance, Helly Hansen continues to impress outdoor enthusiasts and professionals alike. Their commitment to customer service, product quality, and community involvement further solidifies their position as a trusted and reputable brand in the outdoor industry.