Users Voice for Herbspro

93% users rated Terrible
0% users rated Poor
1% users rated Average
1% users rated Very Good
5% users rated Excellent
Pie Chart Review Representation for Herbspro
Herbspro Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 28 Jan 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 5 3.8 4.5 1.4 4.5 3.7
Oct 2022 1.6 4.2 4.7 3.5 3.6 2.5
Nov 2022 1 2.8 4.5 5 4.4 3
Dec 2022 5 5 5 5 5 5
Mar 2023 1.7 3.4 4.1 5 4.1 5
Line Chart for Rating of peer stores

herbspro.com

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rakuten.com

Detailed Herbspro Review by

Introduction

Herbspro.com is an online retailer that specializes in providing a wide range of healthcare products, including vitamins, supplements, skincare, and pet care. The platform offers an extensive list of products from over 1000 brands, with an emphasis on natural and organic products. Founded in 2004, Herbspro.com has established itself as a reliable and reputable online store with a strong focus on customer satisfaction.

Pros and Cons

Pros:
  • Wide variety of products from over 1000 brands.
  • Focus on natural and organic products.
  • Reasonable pricing and frequent discounts.
  • Free shipping on orders over $49.
  • Secure and easy payment options.
Cons:
  • Some products may be out of stock or have limited availability.
  • Return policy can be strict and requires a restocking fee.

User Experience

Herbspro.com offers a user-friendly interface with easy navigation to find products by brand, category, or health concern. The website's search function is also intuitive and accurate, making it easier to find specific products quickly. The checkout process is easy and secure, with multiple payment options. Customers can also create an account to save their shipping and payment information, making future purchases more efficient.

Pricing and Value for Money

Herbspro.com offers competitive pricing, with frequent discounts on various products. Additionally, customers can take advantage of free shipping on orders over $49, making it easier to save on shipping costs. Overall, Herbspro.com provides good value for money, especially given its selection of natural and organic products.

Alternatives

Other online retailers offering similar products to Herbspro.com include iHerb, Vitamin Shoppe, and Swanson Health. However, Herbspro.com's focus on natural and organic products sets it apart from some of its competitors.

Customer Service

Herbspro.com has a dedicated customer service team available via phone, email, or live chat to assist customers with any inquiries or concerns. However, the return policy can be strict, requiring a restocking fee for returns, which may impact customer satisfaction.

Product Quality and Selection

Herbspro.com offers a wide selection of products from over 1000 brands. The platform places an emphasis on natural and organic products, which are often of higher quality and sourced from reputable brands. Additionally, the website provides detailed product descriptions and reviews to help customers make informed purchasing decisions.

Website Usability

Herbspro.com provides a user-friendly interface with an intuitive search function that makes finding and purchasing products easy. However, some areas of the website may be cluttered, making it challenging to navigate specific product categories.

Returns and Exchanges

Herbspro.com's return policy requires customers to contact customer service for return authorization within 30 days of purchase. Products must be unopened and in their original packaging, and a restocking fee may apply. Additionally, customers are responsible for return shipping costs.

Promotions and Discounts

Herbspro.com offers frequent discounts and promotions on various products. Customers can take advantage of free shipping on orders over $49 and also subscribe to the newsletter to receive additional discounts and updates on new products.

Reputation

Herbspro.com has established a reputation as a reliable and reputable online store with a strong focus on customer satisfaction. The platform has received positive reviews and has maintained a high rating on e-commerce review sites.

Payment Options

Herbspro.com provides secure and easy payment options, including credit cards, PayPal, and Amazon Pay.

Loyalty Programs

Herbspro.com currently does not offer a loyalty program for customers.

Customer Reviews

Customer reviews on Herbspro.com are generally positive, with customers praising the platform's selection of natural and organic products and reasonable pricing.

Community Involvement

Herbspro.com does not have a dedicated program for community involvement or social responsibility.

Shipping and Costs

Herbspro.com offers free shipping on orders over $49. Standard shipping rates apply to orders below this threshold, with delivery times ranging between 3-7 business days. International shipping is available, with rates varying based on the destination and weight of the order.

Herbspro Recent User Reviews

User Rating

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Reviewer Name: Anonymous

Review Submission Date: 2022-02-23

Review Title: Very Poor Service & Misleading
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Review Description: 1. Poor notification of when items ship. 2. Half of order not shipped; other half cancelled no explanation. 3. Item shipped was not as described "Dental chewing gum" was not a gum but a hard candy. Very misleading. 4. They offered 10% discount & free shipping email with no disclaimers, but only when order placed do I find out it didn't apply. Very dishonest. 5. Impossible to talk to someone. Tried over several days & over a week but message said no one was available.

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Reviewer Name: Antonietta Foriere

Review Submission Date: 2022-12-14

Review Title: Order not received
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Review Description: I placed an order in November money was taken out of my account, have not received as yet 14/12/22, have sent three emails, regarding my order, did not receive any reply as yet, not impressed, will ask my bank to reverse payment

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Reviewer Name: Lanie Mendoza

Review Submission Date: 2022-12-10

Review Title: I'm very disappointed
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Review Description: I'm very disappointed. I can see from the tracker that my items were in transit since November 23 and until now December 10 I haven't received anything..I kept on emailing them and they always promised to check on the item from the courier but how may times they have promised? I am worried I will not receive anything so I'm asking a full refund for the items I ordered. And I will wait what will their response be

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Reviewer Name: Tijl Van Herreweghen

Review Submission Date: 2022-12-08

Review Title: Delivery after 2 weeks, all ok.
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Review Description: After reading these reviews after ordering I was a little fearful. Indeed I didn't receive any information about my package for a couple of days, but then suddenly an email it was sent. A couple of days later it arrived neatly on my doorstep. So yeah, not a lot of information from herbspro, but my package was delivered after maybe 2 weeks.

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Reviewer Name: Louis Chen

Review Submission Date: 2022-12-07

Review Title: No customer support whatsoever.
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Review Description: I placed an order and there was no communication from the company whatsoever. My order showed up more than 2 weeks later and one of the items was the wrong item. Tried emailing and got no response. Called the 2 phone numbers I was able to find and neither were working. So there is no way resolve my problem.

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Reviewer Name: Annamari Korosi

Review Submission Date: 2022-11-23

Review Title: I ordered a product and it has been not…
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Review Description: I ordered a product and it has been not delivered to my home address. Many unanswered mails, no reply from the company at all and no product in the end for me, however I paid for the package. Very annoying. Will never order again from this company.

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Reviewer Name: Luisa Schindler

Review Submission Date: 2022-10-29

Review Title: Never received my order
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Review Description: Never received my order. Ordered a month ago and no confirmation email, tracking and customer service does not reply. No replies on calls emails and Instagram messages! Shame on you!

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Reviewer Name: Joy Joy

Review Submission Date: 2022-09-27

Review Title: Good luck getting your order shipped won't cancel order even though not shipped…
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Review Description: $11.18 for shipping I still have not received my items. They still have not even left the facility. I asked to cancel my order and I get an email 5 hours later saying shipping my items. They have not even left the facility. No response, they won't cancel your order. Scam site.

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Reviewer Name: Craig Ward

Review Submission Date: 2022-09-26

Review Title: Paid for whole order, only got half of the order
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Review Description: Big rip-off company. I ordered a two-pak of Gaviscon antacid, only got one bottle. I emailed them several times, asking them to refund half the charge, or send me the other bottle that I paid for. They basically responded back to me, saying I screwed up, that I didn't properly read the product description, and to go screw myself. I didputed the charge on my credit card. What a terrible customer experience.

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Reviewer Name: Viktoria

Review Submission Date: 2022-09-26

Review Title: Scam - 2 months no product
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Review Description: It's been two months and I've still not gotten my product. I tried to log in to file a complaint/get a refund but they say "that email doesn't exist" so I can't even do that.But hey, at least I get offers ALL THE TIME to THAT EXACT email adress (latest yesterday) but nooooo, "that email doesn't exist"...

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