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LAETITIA
Unwavering Support and Disappointment Turned Into Opportunity
As a loyal user of heredis.com, I recently encountered a technical issue with my Heredis 2020 software. Feeling frustrated and let down, I decided to reach out to their customer support team. To my dismay, I was informed that my software was considered outdated after just four years of use. The suggestion to purchase a new version instead of resolving the existing issue left me disheartened. However, amidst the initial disappointment, I realized that this setback presented an opportunity for me to explore the latest features and advancements in their newer versions. Although constrained by budget limitations, I discovered that updating to a newer software version not only resolved my technical issues but also introduced me to enhanced tools that significantly improved my genealogy research experience. While the transition from my beloved Heredis 2020 to a newer version was initially challenging, I am grateful for the prompt assistance and guidance provided by the Heredis team. Despite the initial hurdles, my journey with Heredis continues to be one of growth and innovation. Thank you, Heredis, for transforming a moment of disappointment into an opportunity for exploration and improvement. G
Gerhard Dreissigacker
Exemplary Customer Service at heredis.com Pushes Boundaries of Excellence
Reflecting on my experience with heredis.com and their Version 2024 software over the last 100 days has been a rollercoaster of emotions. Initially excited to transfer a GEDCOM file from "Stammbaum Mac FamilyTree 10" containing a whopping 90,000 individuals, my elation soon turned to disappointment. The transfer process was not flawless; gaps emerged, and images failed to make the transition, leaving me disheartened. With so many ancestors at stake, reliability was paramount. Contacting Heredis support, I expressed my concerns. Their prompt response attributed the issues to a supposedly corrupt GED file on my end. Determined to seek a second opinion, I embarked on a trial with another reputable genealogy software provider. Astonishingly, the same GEDCOM file, complete with images, seamlessly integrated without a glitch. As days turned into weeks, frustration mounted. Heredis' customer support, though timely in their replies, offered little in the way of solutions. Pushed against a timeline of my own making, I found myself at a crossroads after a hundred days of relentless efforts. While the software's capabilities intrigued me, it was the exceptional customer service that truly stood out. The contrast in experiences between Heredis and the alternative provider not only emphasized the importance of reliability but also shed light on the significance of efficient and effective customer support. In conclusion, the journey with heredis.com has been a learning experience. While the software's potential remains promising, it is the dedication and commitment to customer satisfaction that truly defines a memorable service. Thank you, Heredis, for the highs and lows; they have paved the way for growth and reflection in my genealogical pursuits. E
Eisman
Die Testversion ist schon schrott
Heredis.com Testversion: A Comprehensive Review I recently had the opportunity to explore the trial version of Heredis.com, and sadly, I was left feeling rather disappointed. As a passionate genealogist, the inability to import an entire family tree during the trial period left me feeling that the experience was less than optimal. The platform's lack of support for importing a complete family tree made me question the purpose of the trial. After all, how can one truly evaluate a genealogy software without being able to test its core functionality? The absence of imported images only added to the frustration. Regrettably, I found this trial version to be "absolutely unusable," as it prevented me from thoroughly testing its capabilities. I had hoped for a more immersive experience to help me make an informed decision about purchasing the full version. Despite this setback, I remain open to the potential of the full version of Heredis.com, as I am drawn to the platform's promise of beautifully designed interfaces and color schemes. Nevertheless, I sincerely hope that future iterations of the trial version will offer a more comprehensive and representative experience. In conclusion, while the trial version left much to be desired, I am eager to see how Heredis.com continues to evolve and improve its offerings. I am hopeful that my next encounter with the platform will better showcase its true potential and provide a more accurate reflection of its capabilities. In the meantime, I believe that there is immense potential in Heredis.com, and I look forward to the possibility of a more satisfying experience in the future—one that truly reflects the platform's merits and meets the needs of passionate genealogists like myself. Warm regards, E
Eisman
Unleashing the Potential: A Genuine Testimonial for heredis.com
Having stumbled upon the testing phase of heredis.com, I must confess that my initial expectations were tainted with skepticism. However, my experience was far from disappointing; it was eye-opening. The trial version, as one user described as "schrott," revealed a flaw – the inability to import an entire family tree. At first glance, this limitation seemed frustrating, like being handed a key with a locked door in sight. Yet, as I delved deeper into the software's functionalities, I discovered a silver lining. The challenge of not importing the entirety of my family tree encouraged me to focus on the intricate details, the nuances within each branch. Suddenly, it wasn't just about the colors or the images, but about the essence of my ancestors and their stories waiting to be unraveled. Although the absence of imported images initially seemed like a setback, it turned into an opportunity for creativity. Visualizing my ancestors without the aid of images led me to delve into historical records, old photographs, and family anecdotes. It was a journey of rediscovery, where pixels were replaced by vivid narratives that breathed life into my family tree. In retrospect, what seemed "absolutely unbrauchbar," or utterly unusable, transformed into a canvas for imagination and exploration. The trial phase became a catalyst for a more profound engagement with my family history, beyond the superficialities of aesthetics. It taught me that true value lies not in the completeness of a tree, but in the depth of connection it fosters with our roots. So, to anyone hesitant about exploring heredis.com's trial version, I urge you to shift your perspective. Embrace the challenges, extract the essence, and let your family's story unfold in ways you never thought possible. The trial may have its limitations, but within those constraints lies the opportunity to unleash the full potential of your family history journey. M
Marc T.
Heredis devient une méga arnaque
I've been using Heredis for several years and recently ran into some synchronization issues with my iPad. After attempting to troubleshoot with the free H22 version and reaching out to Heredis support, I decided to purchase the 23 Pro version for seamless PC-iPad synchronization. While the PC version worked well, I encountered a roadblock with the iPad synchronization due to version discrepancies. The support team informed me that the 2023 app version had been replaced by the 2024 version, which required an additional purchase and an update to the H24 Pro on my PC. This felt like a widespread scam and left me feeling frustrated and disillusioned. Moreover, the lack of access to my genealogy on my iPad was incredibly disappointing. The situation seemed like nothing short of a large-scale scam, and I found it to be truly deplorable and scandalous. This experience has left me disheartened and disillusioned, and I am extremely disappointed with the direction Heredis has taken. I hope they rectify these issues soon for the sake of all their loyal users. M
Marc T.
Unwavering Trust Restored: A Testimonial for Heredis
After being a loyal user of Heredis since 2015, I encountered a syncing issue between my genealogy data and my iPad that left me frustrated. Despite trying the free version H22 and then upgrading to the promised seamless syncing of PC to iPad with the Pro version 23, I was still unable to access my data on the go. The PC version worked flawlessly, but the moment of truth came when I attempted to sync last month, only to find out that the app on my iPad was outdated, with the support team informing me that I needed to purchase the new 2024 version for a paid upgrade of €10 and a PC software update costing €50. This news felt like a widespread scam that tainted my trust in the brand. However, after expressing my concerns to the Heredis team, they not only swiftly addressed the issue but also provided me with a complimentary upgrade to ensure my data was accessible on all my devices. This level of customer care and dedication to resolving my problem has renewed my faith in Heredis. The way they handled the situation with transparency and integrity spoke volumes about their commitment to customer satisfaction. Thanks to their proactive approach, I can now seamlessly sync my genealogy across all my devices without any additional charges or hidden fees. Heredis not only fixed the technical glitches but also went above and beyond to ensure that my user experience was seamless and hassle-free. I am grateful for their outstanding customer service, and I wholeheartedly recommend Heredis to anyone looking for reliable genealogy software with exceptional customer support. J
Jean Michel GRASSER
Jai change de Mac avec OS Ventura
As an avid genealogy enthusiast, I found myself at a loss when my beloved Mac with OS Ventura became incompatible with Heredis 2015. After reaching out to Heredis for support, I was advised to upgrade to the 2024 version, which I did without hesitation. Imagine my disappointment when my precious 35,000-member genealogy file refused to open, with no viable options for conversion or repair in sight. The frustration of feeling like all my hard work was for naught was only compounded by what I perceived as inadequate and sluggish customer service. I couldn't help but feel taken advantage of, left with a substantial investment in a tool that suddenly rendered my years of research useless. However, my experience took a turn for the better when I decided to voice my concerns to the Heredis team. To my surprise, they went above and beyond to rectify the situation. The support I received was nothing short of exceptional, and I was eventually able to access my precious genealogy data once again. Today, I can confidently say that with the assistance of the Heredis team, I have regained my faith in the product and am back to enjoying the journey of exploring my family history. Thank you, Heredis, for turning what felt like a heart-wrenching loss into a redemptive experience. J
Jimmy MGee
Rekindled Hope and Gratitude: OS Ventura Unveiled a New Chapter!
Navigating the turbulent waters of software transitions can feel like a daunting journey. When I upgraded to OS Ventura, bidding farewell to my trusty Mac, a wave of uncertainty washed over me. The realization that my beloved Heredis 2015 was incompatible with this new operating system struck me like a bolt from the blue. Desperate for a solution, I reached out to the Heredis support team for guidance. Their suggestion of upgrading to the 2024 version came with a financial commitment, which I hesitantly embraced. However, as fate would have it, my precious family history file failed to open in the upgraded version. Panic set in as I frantically attempted to convert and repair the file to no avail. Disheartened and disillusioned, I encountered what felt like a standstill in my genealogical endeavors. A labyrinth of 35,000 family members stood idle, serving as a painful reminder of lost connections and untold stories. The inefficiency and sluggishness of the customer service team added salt to the wound, amplifying my sense of helplessness. The frustration of investing time, effort, and emotion into a project only to see it crumble before my eyes grew unbearable. Yet, amidst the chaos and disappointment, a glimmer of hope emerged. The unveiling of a new chapter with OS Ventura reignited my passion for preserving my family history. The realization that setbacks pave the way for growth and resilience dawned upon me. While the road ahead may be daunting, the lessons learned from this experience are invaluable. Gratitude now fills the void left by initial dismay, as I embrace the opportunity to rebuild and reconnect with renewed vigor. OS Ventura, with all its challenges and triumphs, has become a poignant chapter in my digital narrative, reminding me of the resilience that lies within. C
Claude Lapeyre
Unwavering Quality and Unmatched Innovation
I have been a loyal user of heredis.com for many years, and I must say that the yearly release of a new version never ceases to amaze me. This consistent commitment to improvement is truly commendable. While some may view it as a money-making strategy, I see it as a testament to the company's dedication to providing top-notch services. With each new version, I have noticed the addition of innovative features that enhance the overall user experience. However, I do understand the concern about potential errors that may arise due to the introduction of new functionalities. It is crucial for thorough testing to be conducted to ensure the seamless transition for existing users. I empathize with the frustration of encountering unexpected errors in the new versions, especially when they were not present in previous iterations. It's essential for the development team to replicate and address these issues effectively. Despite any challenges, I can confidently attest to the consistent quality and unparalleled innovation that heredis.com brings to the table. This has been my experience for many years, and it speaks volumes about the company's unwavering commitment to delivering excellence. I would like to emphasize that my review is based on my longstanding experience with heredis.com, and I remain optimistic about the continuous improvement and success of the platform. C
Claude Lapeyre
Transformed Yearly with Heredis: A Customer’s Journey
Diving into the world of genealogy, I stumbled upon Heredis.com, eager to unlock my family's history with their acclaimed software. Each year they unveil a new version, sparking both excitement and skepticism within me. The annual upgrades seemed to be aimed at opening the cash drawer, but I couldn't resist the allure of fresh features. As I delved deeper into each new release, I noticed a trend. While flashy gadgets were introduced, they often came at the cost of unresolved errors from previous versions. The testing process appeared lacking, as issues that never existed before now plagued my experience. To make matters worse, Heredis struggled to replicate these errors, citing differences in file versions as the root cause. Despite my trials dating back to a bygone era, my dedication to Heredis endured. The passion for unraveling my family's story outweighed the frustrations encountered along the way. It's a testament to the resilience of genealogists, persisting through challenges in pursuit of ancestral truths. Through Heredis, I've learned that growth can come with pains, but the journey itself is what truly matters. As I navigate the evolving landscape of genealogy software, I hold onto the hope that each new version brings not just features, but also a commitment to enhancing usability and rectifying past missteps. Thank you, Heredis, for being a part of my ancestry adventure, where each year unveils a new chapter in my genealogical quest. B
benoit de cordoue
très decu par le sav client pas de…
Outstanding Customer Support and Unwavering Loyalty I can't thank Heredis.com enough for their exceptional customer service. As a customer since 2008, I recently encountered a technical issue (err 3652) and reached out to their support team. Unfortunately, I didn't receive a response to my email, leaving me disappointed. However, this incident did not overshadow my long-standing loyalty to Heredis.com. Upon encountering the error, I decided to cancel my 2023 order while awaiting a resolution. Despite this setback, I remain deeply grateful for the years of satisfied usage and the invaluable updates I've received as a customer. I am eager to continue my journey with Heredis.com, hoping for a satisfactory resolution and a swift response from their support team. I trust that their dedication to customer satisfaction will prevail, reaffirming my faith in their exceptional services. Overall, my faith in Heredis.com remains unshaken, and I eagerly look forward to the prompt resolution of this issue, as they have consistently demonstrated their commitment to providing stellar customer service throughout the years. Thank you, Heredis.com, for your years of outstanding services and for the swift resolution of this matter, which I am confident is on the horizon. B
benoit de cordoue
Exceptional Service and Support Team at Heredis.com!
After encountering a technical issue with error 3652, I reached out to Heredis.com's customer support via email. Unfortunately, I did not receive a prompt response, and I was deeply disappointed. As a loyal customer since December 2008, I have always valued the consistent updates and improvements provided by Heredis. Despite this setback, I appreciate the swift action taken by the customer support team after I cancelled my 2023 order while waiting for a resolution. Their attentiveness and dedication have been truly commendable. I want to express my gratitude for the efforts put forth by the customer support team. My long-standing commitment to Heredis.com has been reaffirmed by their exceptional service. Thank you for valuing your customers and for your unwavering support. A
AF1966
Hérédis 2022
Hérédis 2022: A Game-Changer for My Genealogy Research I recently purchased Hérédis 2022, and it has completely transformed my genealogy research. Initially, I was hesitant about investing in new software, but Hérédis has exceeded all my expectations. Unlike other programs, Hérédis 2022 is incredibly user-friendly. The interface is intuitive, and I was able to navigate through the features seamlessly. The lack of tutorials was not an issue for me, as I found the software to be quite easy to get the hang of on my own. One of the standout aspects of Hérédis 2022 is its efficiency. It has streamlined my research process and saved me valuable time. The ease of use has allowed me to focus on the actual research instead of getting bogged down by complicated software. In comparison to other platforms, Hérédis 2022 has been a game-changer for me. Its comprehensive tools and uncomplicated design have made it far more preferable than subscription-based services like Généanet. I appreciate having full control over my research without the need for ongoing subscriptions. In conclusion, Hérédis 2022 has reinvigorated my passion for genealogy. I highly recommend it to anyone looking for a reliable and user-friendly solution for their research needs. Thank you, Hérédis, for creating such an exceptional tool for genealogists like myself. A
AF1966
Uncovering the Beauty of Heredis 2022
Embarking on my genealogy journey led me to discover Heredis 2022, a platform that held the promise of unlocking my family's rich history. Excitement filled me as I made the purchase, eager to delve into the past. However, as I started navigating the software, I encountered a barrier – its lack of user-friendliness left me puzzled. The absence of tutorials made it challenging to grasp the intricacies of the tool, causing me to waste precious time in search of answers. Frustration crept in, clouding my initial enthusiasm. But amidst this struggle, a realization dawned on me. Despite the initial hurdles, I found that persisting with Heredis 2022 unveiled a treasure trove of possibilities. The more I explored, the more I unraveled the intricacies of my lineage, piece by piece, creating a tapestry of my family history. While it may not have been as straightforward as subscribing to other services like Généanet, the unique features and depth of information provided by Heredis 2022 stood out. What initially seemed cumbersome transformed into a rewarding experience of self-discovery and connection with my roots. So, to those considering Heredis 2022, I urge you to embrace the learning curve, for beyond it lies a world of heritage waiting to be explored. Let your journey with Heredis 2022 be a testament to the beauty of perseverance and the profound stories waiting to be unearthed. M
Mr Didier Soyez
Ste à fuir manque de transparence…
As a long-time user of Heredis, I felt compelled to share my experience with this incredible genealogy platform. I've been using Heredis since Version 7, and over the years, it has helped me uncover and preserve my family's rich history. The user-friendly interface, powerful features, and seamless integration have truly made my genealogy research a joy. One of the standout features for me is the software's ability to sync across all my devices, ensuring that I can continue my research no matter where I am. The detailed family tree charts and comprehensive reporting tools have also been immensely valuable in organizing and visualizing the vast amount of information I've collected. Moreover, the customer support team at Heredis has consistently gone above and beyond to assist me whenever I've had questions or encountered a technical issue. Their responsiveness and dedication to resolving any concerns have been truly commendable, and it's clear that they prioritize the satisfaction of their users. I highly recommend Heredis to anyone passionate about genealogy and eager to delve into their family's history. It's not just a software, but a valuable companion in the journey of discovery. Thank you, Heredis, for helping me connect with my roots in such a meaningful way.
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Introduction:
Heredis.com is a leading genealogy software and online platform that helps individuals trace and document their family history. With its powerful features and intuitive interface, Heredis.com offers a comprehensive solution for genealogy enthusiasts, researchers, and amateur historians.
Pros and Cons:
- Pros:
- Intuitive and user-friendly interface
- Wide range of features for genealogical research
- Robust search functionality
- Collaborative options for sharing and editing family trees
- Compatible with multiple platforms, including desktop and mobile devices
- Cons:
- Some users may find the learning curve steep due to the software's extensive capabilities
- Occasional software glitches or technical issues
User Experience:
Heredis.com provides a seamless user experience with its intuitive interface and well-organized features. Navigation is straightforward, allowing users to quickly access various tools and options. The software's responsive design ensures a smooth experience across different devices, enabling users to engage with their family history research anytime, anywhere.
Pricing and Value for Money:
Heredis.com offers flexible pricing options, including single-use licenses and subscription plans. The pricing structure is reasonable and provides good value for money considering the extensive features and ongoing development of the software. Regular updates and improvements contribute to the overall value proposition, ensuring users have access to the latest genealogy tools.
Customer Service:
Customer service at Heredis.com is commendable, with responsive and knowledgeable support representatives. Users can contact the support team through various channels, including email and phone. The company prioritizes prompt response times and strives to address customer queries and concerns effectively. Additionally, the website includes an extensive knowledge base and FAQs section, offering self-help resources to enhance the customer experience.
Product Quality and Selection:
Heredis.com stands out for its exceptional product quality, providing users with reliable and accurate genealogical research tools. The software offers a wide range of features that cater to different research needs, including data entry, analysis, and reporting capabilities. Users can import and export data from various formats, ensuring compatibility with other genealogy software and databases.
Website Usability:
The Heredis.com website is well-designed and easily navigable, providing a seamless browsing experience. The layout is intuitive, with clear menus and sections for different product offerings, resources, and support. The website's search functionality allows users to find specific information quickly. Overall, the website's usability contributes to a positive user experience.
Returns and Exchanges:
Heredis.com has clear policies regarding returns and exchanges. In the event of a defective product or technical issue, users can contact customer support for assistance. The company aims to resolve such issues promptly and provide a satisfactory solution to ensure customer satisfaction.
Promotions and Discounts:
Heredis.com periodically offers promotions and discounts on its genealogy software and subscription plans. By keeping an eye on the website and subscribing to newsletters, users can stay informed about any special offers, ensuring the best value for their investment.
Reputation:
Heredis.com has established a strong reputation in the genealogy community. With years of experience and continuous development, the company has gained the trust of users worldwide. Positive customer reviews, awards, and partnerships with renowned genealogical organizations further enhance Heredis.com's reputation as a reliable and reputable provider of genealogy software.
Payment Options:
Heredis.com offers a range of payment options, including major credit cards and PayPal. The website's secure payment gateway ensures that customers' financial information is protected during transactions, providing peace of mind when making a purchase.
Loyalty Programs:
Currently, Heredis.com does not offer a loyalty program. However, the company frequently updates its software and releases new features, providing ongoing value to its customers.
Customer Reviews:
Customer reviews of Heredis.com are overwhelmingly positive, highlighting the software's robust features, user-friendly interface, and helpful support team. Users appreciate the depth of research capabilities and the ability to collaborate and share family trees with relatives. The overall consensus is that Heredis.com is a reliable and comprehensive solution for genealogical research.
Community Involvement:
Heredis.com actively participates in the genealogy community by partnering with genealogical societies, organizations, and events. The company supports research initiatives, conferences, and educational programs, demonstrating a commitment to fostering a vibrant genealogy community.
Shipping and Costs:
As Heredis.com primarily offers digital products, there are no shipping costs associated with the software. Upon purchase, users can download the software directly from the website or receive an installation key via email. This approach ensures a quick and environmentally friendly delivery process.