Hernest Reviews

Voted Good (4/5)

22 Votes

42 Reviews

Vote Now

In the Sofa Store category

Pie-Chart Analysis

33% users rated Terrible
5% users rated Poor
5% users rated Average
17% users rated Very Good
40% users rated Excellent
Write a review
D Diana
10 days ago

Cannot get in contact.

My review for hernest.com We pre-ordered a really beautiful convertible couch from Hernest. It arrived ahead of schedule, and had great packaging. The problem is, as a bed it is incredibly uncomfortable and will have to be returned. I have tried contacting customer service several times via phone and also email. I cannot get in touch with anyone to figure out how to return the item. I would love to hear from someone about order number YT1000115356. Thank you!
M Marie Fleur
37 days ago

Headache Scammers Run

My review for hernest.com Please look elsewhere for furnitures. I bought a TV stand they had on sale I got a message that the Item was shipped the next day I wanted for the delivery took time off work track the shipping saw that it’s out for delivery. Then I noticed the time I called FedEx and I was told that the shipment was sent back to the sender. I asked for what reason the terrible FedEx customer rep that had an attitude and refuse to give me a supervisor said I I should call the Vendor because they are the one that chose the ship it to a warehouse. I said I would like the location of this warehouse he claim he does not know and to asked the vendor. I reached out to Hernest called their number it’s no longer in service try WhatsApp error then I tried the chat the customer service person asked how can they helped I explained the issue and all I get was a screenshot saying it was delivered. Now that just only upsets me because it was never delivered to my home I do not I know where it it. Instead of saying let in check with FedEx where the package is all I get we can we contact you we are having technical difficulties. Without addressing my concern. RED Flag 🚩 I started another chat when I was told they are going to escalate the issue and that they are going to contact me via email with another screenshot showing delivered. This was one of the worst customer service rep I ever had to deal with no solution nothing I have no time to by lying about not getting my furniture. I really do not have time to waste good thing I took a screenshot of our conversation because I got the lack of communication with me asking hello are you there and only showing the messages are being read but no response. I wish there was a -0 I would choose it. *******I am editing my post to a 5 because Hernest has been 100% amazing 🤩 they did their best to make me happy and they keep in contact with me regarding this issue I can tell they care about their customers. Even if they do not I don’t know but base on their response they sound genuine thank you for caring and thank you for resolving my issue and yes, I received the package and I’m happy with it
L Leena Smith
38 days ago

Lovely Media Console

My review for hernest.com I liked it from the pictures and I went by my gut. Turns out I was right. Package arrived undamaged and with all the hardware. Very beautiful piece and pretty easy to put together (maybe because my husband did it lol, I was the helper), it is so sturdy, and you can just tell it's such great quality. It leveled up my living room, it's so much cozier compared to the other one we had. This is an excellent TV stand and I eally love it.
G Grace King
41 days ago

Transformed My Daughter’s Room with this Amazing Vanity and LED Mirror

I recently purchased a vanity from hernest.com to fit the limited space in my daughter's bedroom, and I couldn't be happier with the product. The ample storage and shelving were perfect for organizing her beauty essentials, and the added bonus of different light settings on the LED mirror really impressed us. What struck me the most was the sturdiness of the vanity, but for added safety in my 12-year-old daughter's room, I decided to anchor it to the wall. The assembly process, although it took a few hours, was surprisingly easy. The clear instructions and well-labeled parts made it a breeze to put together. While there was a small scratch on the mirror, the customer service team at hernest.com went above and beyond to assist me. They offered various options to address the issue, and their friendly and helpful demeanor truly stood out. Overall, I am thoroughly satisfied with my purchase. The vanity not only serves its practical purpose but also adds a touch of elegance to the room. Thank you, hernest.com, for transforming my daughter's room with this amazing addition!
G Grace King
41 days ago

Great and Functional vanity with LED mirror

My review for hernest.com I got this vanity because it fits the limited space in my daughter’s bedroom. It has plenty of storage and shelving. It has a few settings on the lights, which is also an added bonus. Seems pretty sturdy, but I still anchored it to the wall just in case (for my 12 year old daughter’s room). Assembly was easy, while it did take a few hours to put together, the instruction was clear and parts were well labeled making it easy to follow. Positives:the mirror has one small scratch,but they offer me some options for this case,customer service was very friendly and helpful.
B BS
42 days ago

Unrivaled Service and Dedication

Experiencing a seamless online shopping journey has always been a priority for me. However, my encounter with hernest.com ended up being a true test of patience and resilience. Despite encountering a hiccup with my order, the level of professionalism and unwavering dedication showcased by the customer support team was truly unparalleled. Despite the initial setback, their team went above and beyond to rectify the situation, showcasing a genuine commitment to resolving issues and ensuring customer satisfaction. The transparency and proactive communication throughout the process reinstated my faith in their brand. I truly appreciate the relentless efforts and the personal touch portrayed by the team, turning what could have been a negative experience into a shining example of exceptional customer service. Thank you for going the extra mile and setting a benchmark for customer-centric businesses.
I Isabelle Chadwick
43 days ago

An Exceptional Addition to Our Home

From the moment our package from hernest.com arrived promptly at our doorstep, we were impressed. The assembly process was a breeze, and within minutes, we were admiring our new dining table. The tabletop's smooth, tactile finish and the overall sturdiness exceeded our expectations. We are now eagerly considering expanding our collection with a set of their dining chairs. Thank you, hernest.com, for an exceptional addition to our home!
I Isabelle Chadwick
43 days ago

Sturdy and strong

My review for hernest.com The package arrived super fast and was a breeze to put together. I had it assembled in under 10 minutes all by myself. My first impression of the dining table is the tabletop feels really nice to the touch and it feels really sturdy. We're planning on buying a set of dining chairs.
A Anthony Stevens
44 days ago

Transformed My Bathroom with the Perfect Floating Vanity

I recently had the pleasure of purchasing a floating vanity from hernest.com, and I must say, it exceeded my expectations. Despite a slight delay in delivery, the vanity arrived meticulously packed, ensuring that it was free from any damage. Assembling the cabinet was a breeze, and the end result was a sturdy and elegant addition to my bathroom. The separate packaging of the sink also ensured that it arrived in pristine condition. The floating design of the vanity not only complemented my small bathroom but also made the space appear larger, just as I had hoped. Its seamless integration with my midcentury décor left me thoroughly pleased with this purchase. The overall experience with hernest.com has been nothing short of exceptional, and I'm delighted with the transformative impact this floating vanity has had on my bathroom. It's safe to say that this purchase has truly met, and even exceeded, my expectations.
A Anthony Stevens
44 days ago

A lovely floating vanity – Meet My Expection.

My review for hernest.com We purchased a vanity last month in early December for our remodeled bathroom. Cabinet was well packed lots of wrap so no scratches or cracks made me feel satisfied although it arrived much more delayed than anticipated. Only drawback is you have to but it together. It was very easy to do an feels very sturdy! The sink is nice, come separately from the base but is also very well packed so there was no damage! This turns out better than expected. The floating design works great with small space. It was just what I wanted to make my small bathroom looks bigger. This is the perfect addition to my midcentury décor and all around very please with this purchase.
E Ewan Kennedy
45 days ago

Delightfully Charming and Versatile Piece

From the moment I stumbled upon hernest.com, I was captivated by their collection of stunning home decor. I recently purchased a charming wall décor, and while it was smaller than I initially anticipated, its quality and charm exceeded my expectations. The neutral colors and range of sizes available make it a versatile addition to any space. Although I initially intended to use it as an entryway statement piece, its smaller size led me to reconsider. However, I couldn't bear to part with it, as its cuteness and impeccable craftsmanship won me over. I've decided that it would be perfect for my daughter's bedroom. Its adorableness will undoubtedly complement the space, adding a touch of elegance and playfulness. Despite the initial change of plans, I couldn't be more thrilled with my purchase from hernest.com. Thank you for crafting such a delightful piece that has found a special place in my home. I look forward to exploring more of your offerings and infusing my home with even more of your beautiful creations.
E Ewan Kennedy
45 days ago

Very Cute/Smaller than I thought

My review for hernest.com Although I was planning on using this my entry, I decided it was a little bit too small. They are great quality for a fabulous price. I love the neutral colors and variety of sizes, Having said that I still think it's a very cute wall décor and seems to be well made. I will still use it somewhere in my house, maybe in my daughter's bedroom, i think it would be perfect.
M Michele
49 days ago

From Drab to Fab: How hernest.com’s Dining Table Transformed My Home

When I laid eyes on hernest.com's dining table, I knew it was the missing piece in my home. The timely delivery and impeccable packaging only added to the anticipation. As I unveiled the table, I was struck by its sheer elegance and beauty. Placing it in my dining room instantly elevated the entire space, turning it from drab to fab! The quality and design exceeded my expectations, and I can't help but gush about it to everyone. If you're looking to add a touch of sophistication to your home, look no further than hernest.com's dining table. It's a game-changer! Thank you, hernest.com, for this remarkable piece that has truly transformed my home.
D Denyse
58 days ago

Exceptional Service and Quality Products

I feel compelled to share my outstanding experience with hernest.com. Initially, I was a bit hesitant after reading a few negative online reviews, but I decided to give them a chance. I placed two orders for furniture and eagerly anticipated their arrival. Despite the expected 10-week delivery timeline, I couldn't help but feel a bit anxious about the lack of updates on my orders. However, I was pleasantly surprised when the delivery arrived within just 4 weeks. The communication could have been better, but the early delivery more than made up for it. The furniture itself is of exceptional quality and has truly elevated the aesthetic of my home. The craftsmanship and attention to detail surpassed my expectations. I'm absolutely thrilled with my purchases and would not hesitate to recommend hernest.com to anyone in search of top-notch furniture. Thank you, hernest.com, for not only delivering on your promises but exceeding them. I am one extremely satisfied customer and will definitely be returning for future home furnishing needs.
D Denyse
58 days ago

Update -Not sure what is going on but I placed…

My review for hernest.com Not sure what is going on but I placed 2 orders for furniture 4 weeks ago. No updates on delivery ( although suggested could be 10Weeks updates would be good)Their link from Facebook says “error”Their public link, hernest.com says no site error1-11-23Still no product but Hernest did contact me multiple times to assure me the product will arrive in Jan/Feb timeframe. So for now I have updated my rating based on their customer service and will do a final review when/if product arrives

Introduction:

Hernest.com is an online retailer specializing in high-quality home furniture and decor. With their extensive product offerings and excellent customer service, Hernest.com aims to provide an exceptional shopping experience for homeowners looking to furnish and decorate their spaces.

Pros and Cons:

  • Pros:
    1. Wide selection of furniture and decor items.
    2. High-quality products from reputable brands.
    3. Competitive pricing with frequent promotions and discounts.
    4. User-friendly website with easy navigation.
    5. Free shipping and hassle-free returns and exchanges.
  • Cons:
    1. Limited physical showrooms for in-person viewing.
    2. Some customers report occasional delays in shipping.

User Experience:

Hernest.com offers a seamless user experience with its intuitive website design and straightforward navigation. The homepage showcases featured products and popular categories, allowing users to quickly find what they're looking for. Each product page provides detailed descriptions, high-resolution images, and customer reviews, ensuring informed purchasing decisions.

Pricing and Value for Money:

Hernest.com offers competitive pricing, often lower than traditional brick-and-mortar retailers. Additionally, they frequently provide promotions and discounts, allowing customers to enjoy even greater value for money. With the excellent quality of their products, customers can be confident in the long-term durability and functionality of their purchases.

Alternatives:

While Hernest.com excels in various aspects, there are a few alternative competitors worth considering. These include popular online furniture retailers such as Wayfair, Article, and West Elm. Each alternative has its own unique strengths, but Hernest.com stands out with its wide range of product choices and focus on customer satisfaction.

Customer Service:

Hernest.com places a strong emphasis on customer service, ensuring a positive experience throughout the purchasing process. Their responsive and knowledgeable customer support team promptly addresses inquiries, provides product recommendations, and assists with any issues that may arise. Customers appreciate the attentive and friendly service provided by Hernest.com's team.

Product Quality and Selection:

Hernest.com is known for its dedication to offering only high-quality furniture and decor items. They carefully curate their selection, partnering with reputable brands renowned for craftsmanship and durability. From sofas and tables to lamps and wall art, Hernest.com provides a diverse range of products to suit various styles and preferences.

Website Usability:

Hernest.com's website is user-friendly and intuitive. The design prioritizes easy navigation, ensuring customers can effortlessly browse through different categories and products. The search functionality is robust, allowing users to quickly find specific items or browse based on specific criteria, such as price range or style.

Returns and Exchanges:

Hernest.com offers hassle-free returns and exchanges. If customers are unsatisfied with their purchase or experience any issues, they can easily initiate a return or exchange through the website. Hernest.com provides return labels, and refunds or replacements are processed promptly upon receipt of the returned item.

Promotions and Discounts:

Customers can frequently find promotions and discounts on Hernest.com. These offers provide opportunities to save on purchases, making Hernest.com an even more attractive option for budget-conscious shoppers. From seasonal sales to exclusive discounts for newsletter subscribers, Hernest.com consistently provides customers with the chance to save money.

Reputation:

Hernest.com has built a reputation for delivering excellent products and service to its customers. Positive reviews praising product quality, customer support, and smooth transactions are commonly found across multiple online platforms. Hernest.com's commitment to customer satisfaction has garnered trust and loyal customers over the years.

Payment Options:

Hernest.com offers a variety of payment options to ensure a convenient checkout process. Customers can securely pay using major credit cards, such as Visa and Mastercard, as well as popular online payment systems like PayPal. The robust payment options enable customers to choose the method that suits them best.

Loyalty Programs:

While Hernest.com doesn't currently offer a formal loyalty program, they frequently reward customers through exclusive promotions and discounts. By subscribing to their newsletter or following them on social media, customers can stay updated on the latest deals and special offers, ensuring they receive the best value for their purchases.

Customer Reviews:

Customer reviews play a vital role in establishing the authenticity and trustworthiness of Hernest.com. Their website prominently features customer reviews on product pages, enabling shoppers to learn from others' experiences and make informed decisions. Additionally, third-party review platforms consistently show positive feedback from customers satisfied with their purchases and overall experience.

Community Involvement:

Hernest.com is actively involved in giving back to the community. They regularly contribute to charitable organizations and participate in local initiatives. By supporting various causes, Hernest.com demonstrates a commitment to making a positive impact beyond their business operations.

Shipping and Costs:

Hernest.com offers free shipping for most orders, ensuring customers can enjoy their purchases without incurring additional costs. While some oversized or heavy items may require additional shipping fees, the website clearly states these charges before checkout. Hernest.com aims to provide transparent and affordable shipping options to its customers. In conclusion, Hernest.com offers an excellent online shopping experience for customers seeking high-quality furniture and decor. With a wide selection, competitive pricing, exceptional customer service, and a user-friendly website, Hernest.com excels in meeting customers' needs. Their commitment to transparency, community involvement, and customer satisfaction further solidify their reputation as a trusted retailer in the industry.