Users Voice for Hernest

13% users rated Terrible
2% users rated Poor
0% users rated Average
6% users rated Very Good
79% users rated Excellent
Pie Chart Review Representation for Hernest
Hernest Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 23 Sep 2019

Last updated by on 12 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 5 4.8 3.7 2.2 4.4 4.4
Oct 2022 4.5 4.8 2.5 1.4 4.6 4.4
Mar 2023 4.5 4.9 3 1.1 4.2 2.7
Line Chart for Rating of peer stores

hernest.com

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Detailed Hernest Review by

Introduction

Hernest.com is a premium online retailer that specializes in high-end luggage, travel bags, and accessories. The website showcases a wide range of products from renowned brands such as Tumi, Samsonite, Victorinox, and Briggs & Riley. Hernest is committed to providing exceptional customer service, uncompromising quality, and value for money.

Pros and Cons

Pros:
  • Wide variety of premium products
  • Product quality is unmatched
  • Excellent customer service
  • Easy returns and exchanges
  • Competitive pricing
Cons:
  • Shipping can take longer than usual
  • Product selection may not appeal to budget-conscious shoppers

User Experience

Hernest.com is designed to provide a seamless and hassle-free shopping experience to customers. The website is visually appealing, easy to navigate, and responsive. Product pages offer detailed descriptions, high-quality images, and customer reviews, making it easier for shoppers to make informed decisions.

Pricing and Value for Money

Hernest.com aims to offer competitive pricing while maintaining the highest level of product quality. Customers can find excellent deals on high-end travel products without compromising on quality. The website also offers several payment options to choose from, including credit cards and PayPal.

Alternatives

There are several other online retailers that offer a similar range of travel products, such as eBags, Zappos, and Nordstrom. However, Hernest.com stands out due to its uncompromising focus on quality and exceptional customer service.

Customer Service

Hernest is committed to providing excellent customer service to its customers. The website offers a comprehensive and informative FAQ section that answers common queries related to shipping, returns, and payment options. Customers can also get in touch with the support team through email or phone, and they are guaranteed a prompt and satisfactory response.

Product Quality and Selection

Hernest.com offers an impressive selection of high-end luggage, travel bags, and accessories. The website showcases products from several renowned brands, ensuring that customers get access to the latest and most innovative products in the market. All products on Hernest.com are made of top-quality materials, ensuring long-lasting durability and functionality.

Website Usability

The website is designed to be user-friendly and easy to navigate. The search function is reliable and helps customers quickly find products that fit their requirements. The website's overall aesthetics are visually appealing, and the checkout process is straightforward and hassle-free.

Returns and Exchanges

Hernest offers easy returns and exchanges, ensuring that customers are completely satisfied with their purchases. Customers can return products within 30 days of purchase, provided they are in their original condition and packaging. The website provides detailed instructions on how to process a return or exchange, making the process hassle-free.

Promotions and Discounts

Hernest.com occasionally offers promotions and discounts on its products, providing customers with an opportunity to save money while purchasing premium travel products. Customers can also sign up for the website's newsletter to stay updated on the latest promotions and discounts.

Reputation

Hernest has a reputation for providing top-quality travel products and exceptional customer service. The website has received several positive reviews and testimonials from satisfied customers, reinforcing its reputation as a premium online retailer.

Payment Options

Hernest.com offers several payment options to choose from, including credit cards and PayPal. All payments on the website are processed through secure and reliable payment gateways, ensuring complete privacy and security.

Loyalty Programs

Hernest currently does not offer any loyalty programs or rewards to customers. However, the website occasionally offers promotions and discounts, providing customers an opportunity to save money on premium travel products.

Customer Reviews

Hernest.com prominently features customer reviews on its product pages, helping customers make informed purchase decisions. The website has received several positive reviews from satisfied customers, reinforcing its reputation as a trustworthy and reliable online retailer.

Community Involvement

Hernest currently does not have any community involvement programs or initiatives.

Shipping and Costs

Shipping costs on Hernest.com vary based on the destination and weight of the package. Customers can choose from several shipping options, including standard, expedited, and overnight shipping. However, shipping may take longer than usual due to the ongoing pandemic. The website provides customers with a tracking number to track their shipment's progress.

Hernest Recent User Reviews

User Rating

5 stars

21

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Reviewer Name: Laura Ulses

Review Submission Date: 2022-09-20

Review Title: Do not waste your money and time
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Review Description: Do not waste your money and time, wait more than 2 months for a product that arrived damaged. This store does not offer any guarantees on its products, so be careful if you are going to order something, you have been warned.I do NOT recommend it, inform yourself well before making a purchase in this store.

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Reviewer Name: Tisha Clark

Review Submission Date: 2022-06-04

Review Title: I have been waiting for my order since…
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Review Description: I have been waiting for my order since December 2021. I don’t believe one positive review. Don’t order from this company. It is a fraud business.

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Reviewer Name: Mason Richardson

Review Submission Date: 2022-04-27

Review Title: Love the chairs.
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Review Description: Love the chairs, very comfortable and sturdy. Only unpacked one to see what it was like as our kitchen reno is far from finished, can't wait to see them together with our new table from Hernest.com when that arrives.

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Reviewer Name: Colin Johnson

Review Submission Date: 2022-04-26

Review Title: This is a practical and well made…
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Review Description: This is a practical and well made table. It fits our limited space and looks good. Easy to fit legs with 2 people. Easy to extend when needed. Website information was very helpful and accurate.

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Reviewer Name: Terry Raymond

Review Submission Date: 2022-04-17

Review Title: Fast delivery
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Review Description: Fast delivery, high quality items.

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Reviewer Name: Louis Kelly

Review Submission Date: 2022-04-16

Review Title: Really fantastic website with superb…
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Review Description: Really fantastic website with superb goods. Generally fast delivery.

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Reviewer Name: Emma Mergan

Review Submission Date: 2022-04-09

Review Title: Good Quality products.
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Review Description: Good Quality products.. I recommend them 100%

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Reviewer Name: Jose Baker

Review Submission Date: 2022-04-08

Review Title: Fantastic quality and service.
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Review Description: Fantastic quality and service. Delivered by professionals who were very friendly and removed all the packing from my item. Would highly recommend.

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Reviewer Name: Martin Samuel

Review Submission Date: 2022-04-07

Review Title: Took a bit longer to assemble but happy…
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Review Description: Took a bit longer to assemble but happy with the end result.

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Reviewer Name: Angela Julie

Review Submission Date: 2022-04-06

Review Title: The help and assistance of the customer…
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Review Description: The help and assistance of the customer team support was great when I needed them due to extended long delivery dates for the clients of mine. Well done Hernest.com