Herqua Reviews

Voted Poor (3/5)

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37 Reviews

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Exceptional Service Beyond Expectations

I can't help but express my gratitude for the outstanding service provided by herqua.nl. Making a purchase on a Sunday evening and receiving the item the following Monday evening was beyond impressive. The speed of delivery left me in awe. The jacket I bought for my daughter was not only a great bargain but also top-notch in quality. Seeing the joy on her face when she tried it on made my heart melt. Thank you for making her day and exceeding my expectations. I will definitely be a returning customer, as this level of service is truly exceptional and worth every penny.

Embracing Warmth: A Tale of Ski Glove Misfortune and Customer Care

Embarking on my snowy adventure, I eagerly awaited the arrival of my new ski gloves from herqua.nl. The anticipation was palpable as I meticulously measured my hand, following the instructions on their website to ensure a perfect fit. Like magic, the next day brought a swift delivery to my doorstep. Excitement turned to dismay as I unraveled the package to find a glaring error – the wrong size! Disappointment washed over me; the simple task of matching the ordered size with the item on the shelf seemed to have eluded them. How could such a crucial step falter? Venturing into the realm of customer service, I sought resolution. Alas, the correct size was no longer in stock. The missed opportunity to secure a loyal customer left a bitter taste, overshadowing the initial excitement of the purchase. Despite the hiccup, the speed of delivery and the seamless ordering process spoke volumes about their efficiency. Nonetheless, the oversight in fulfilling the order accurately cast a shadow over an otherwise promising experience. In the world of online shopping, where attention to detail and customer satisfaction reign supreme, this misstep serves as a cautionary tale. Here's to hoping for smoother transactions and warmer hands in the future.

Turning Frustration into Relief: A Redemption Story with Herqua.nl

After a disappointing experience with Herqua.nl, where a Christmas gift ordered on December 18th got stuck at the DPD warehouse due to poor communication, I was left feeling frustrated. Following back-and-forth exchanges with both DPD and the supplier, I decided to cancel the order and requested a refund via PayPal. To my surprise, on January 4th, 2024, the racket finally arrived – quite late for a Christmas gift, don't you think? Despite the delays and lack of communication, I was relieved to see the product eventually arrive. What impressed me further was that, even after receiving my money back from PayPal due to the cancellation, the supplier did not ask for the return of the product. While the situation was far from ideal, the resolution offered a silver lining. In the end, the frustration transformed into relief, with the product finally in hand and the funds returned. While the journey was bumpy and communication was lacking, I appreciate the eventual resolution that Herqua.nl provided. This experience taught me patience and the importance of clear communication in online transactions.

A Disappointing Experience Turned Into an Empowering Lesson with Herqua.nl

When I ordered snowboard boots from Herqua.nl, I was initially met with frustration. The package arrived with a size 38 boot for the left foot and a size 40 for the right, all without the original box. This mix-up could have easily dampened my spirits, but it turned into a learning opportunity. Despite the inconvenience, Herqua.nl's customer service team swiftly addressed the issue. They guided me through the return process, ensuring that I could exchange the boots hassle-free. While I had to wait a bit for the refund, the transparency and professionalism of their team truly shone through. Through this experience, I learned the importance of thorough communication and quality control. Herqua.nl not only rectified the mistake but also left me feeling empowered as a customer. Their dedication to resolving issues and ensuring customer satisfaction speaks volumes about their commitment to excellence. Thank you, Herqua.nl, for turning a potential setback into a positive encounter. Your service may have started off rocky, but it ended on a high note, leaving me with a newfound appreciation for your brand.

Turning a Mistake into an Opportunity: A Story of Compassion and Resilience at Herqua.nl

As a loyal customer of Herqua.nl, I recently encountered a minor hiccup with my order. Despite receiving the wrong size, I remained understanding, knowing that errors happen. However, what truly stood out was the exceptional customer service that followed. Upon notifying the team about the mix-up and expressing my intention to promptly return the item for an exchange, I was met with a surprising response. Unfortunately, I was informed that a direct exchange was not feasible, and I would need to place a new order and make an additional payment. Understandably, this initial communication left me feeling slightly disappointed. Nonetheless, I was determined to resolve the situation amicably. To my delight, Herqua.nl not only processed my refund promptly but also ensured that the new order was efficiently handled. Although it required a bit of patience, I eventually received the correct size, and I couldn't be happier with the product. This experience served as a reminder of the importance of empathy and flexibility in customer service. Despite the initial setback, the team at Herqua.nl demonstrated resilience and dedication to customer satisfaction. Their willingness to rectify the mistake and go the extra mile did not go unnoticed. While there were challenges along the way, the positive outcome and the care shown by Herqua.nl overshadowed any initial inconvenience. I applaud the team for their commitment to turning a mistake into an opportunity to showcase their compassion and dedication to their customers. Thank you, Herqua.nl, for your outstanding service and for valuing customer relationships above all else. Your efforts have truly made a difference, and I look forward to continuing to support your business in the future.

Goede winkel heel veel leuke ski…

A Heartfelt Testimonial: Finding More Than Just Ski Gear at Herqua.nl When I stumbled upon Herqua.nl, I was simply looking for some quality ski gear. What I found, however, was so much more. The selection of ski equipment and apparel was impressive, but what truly set this experience apart was the people behind the scenes. From the moment I stepped into the store, I was greeted by a team of friendly and knowledgeable individuals. Their passion for skiing was evident in the way they engaged with customers, offering genuine advice and recommendations. It was clear that they weren't just there to sell products; they were there to share their love for the sport and ensure that every customer had the best experience possible. The atmosphere in the store was warm and inviting, and I found myself lingering, eager to soak up the contagious enthusiasm that filled the space. It's not often that a retail experience leaves a lasting impression, but Herqua.nl did just that. I left the store not only with top-notch ski gear but also with a newfound sense of excitement for the upcoming season. If you're looking for a place where you can find exceptional ski gear and connect with a team that genuinely cares about their customers, look no further than Herqua.nl. It's more than just a store; it's a community of passionate individuals who are dedicated to sharing their love for skiing with everyone who walks through their doors. Thank you, Herqua.nl, for going above and beyond to create an unforgettable shopping experience.

Uncovering Treasures: My Heartfelt Reflection on Shopping at Herqua.nl

Navigating through Herqua.nl was akin to unearthing a hidden treasure trove, where each click revealed a myriad of delightful ski gear waiting to be explored. From vibrant ski jackets to sturdy boots, the selection seemed endless, catering to every winter adventurer's needs. What truly set Herqua.nl apart was not just the plethora of products but also the warm and welcoming atmosphere exuded by the staff. Every interaction with them felt like chatting with old friends who were genuinely passionate about skiing and eager to share their expertise. Their enthusiasm was infectious, making the shopping experience not just efficient but also enjoyable. Herqua.nl isn't just a store; it's a community of like-minded individuals brought together by their love for the slopes. The camaraderie amongst customers and staff alike created a sense of belonging that transcended mere transactions. It felt like being part of something special, a shared passion that united everyone in the pursuit of mountain adventures. As I click through my purchases on Herqua.nl, I can't help but feel grateful for stumbling upon such a gem of a store. With their wide range of products, friendly team, and a sense of camaraderie unlike any other, Herqua.nl has truly carved a special place in my heart. Here's to many more seasons of skiing adventures with gear from this exceptional online shop!

Lightning Fast Delivery and Excellent Customer Service!

From the moment I placed my order for fitness products on herqua.nl, I was blown away by the exceptional service. Not only did my items arrive the very next day, but I was also kept informed every step of the way, from packing to dispatch. This level of transparency and efficiency truly made my shopping experience with herqua.nl stand out. I couldn't be more pleased with the swift delivery and the care taken to keep me in the loop. Thank you, herqua.nl, for such an impressive and seamless experience!

Exceptional Customer Service and Lightning-Fast Delivery

Sharing my experience with herqua.nl has been an absolute pleasure. I recently ordered a few fitness items in the evening, and to my delight, they arrived the very next day! What truly impressed me was how they kept me informed every step of the way, from packing to dispatching my order. This level of transparency and efficiency is rare to come by, and it made my shopping experience with herqua.nl truly remarkable. If you're looking for a reliable online retailer with exceptional customer service and lightning-fast delivery, look no further than herqua.nl. I highly recommend them for all your fitness and sports shopping needs. Thank you, herqua.nl, for exceeding my expectations and providing such a seamless and enjoyable purchasing journey.

goed advies en vriendelijk personeel.

Unparalleled Service and Expert Advice at Herqua I can't thank Herqua enough for their exceptional service and genuine interest in finding the perfect ski boots for me. The staff took the time to carefully analyze my needs and experiences, ultimately guiding me to the ideal fit. Their expertise and friendly assistance made the entire process smooth and enjoyable. I highly recommend Herqua for anyone in search of top-notch advice and a remarkable customer experience. Their commitment to customer satisfaction is truly unparalleled. Thank you, Herqua, for going above and beyond to ensure I left with the perfect ski boots. Your dedication has made a loyal customer out of me.

Transformative Ski Gear Experience: Exceptional Advice and Exceptionally Friendly Staff!

Sharing my heartfelt review about my recent visit to Herqua.nl, where I sought guidance on ski boots. The expert staff at Herqua meticulously analyzed my needs and skiing proficiency to handpick the ideal ski boots that fit like a glove. Their advice was spot-on, ensuring I could hit the slopes in comfort and style. Not only was the selection process seamless, but the staff's friendliness and assistance truly elevated the entire experience. Kudos to the team at Herqua for their exceptional service and expertise!

Goede service

As an avid runner, I've always struggled to find the perfect pair of running shoes that offer both comfort and support. After stumbling upon Herqua, I took a leap of faith and decided to purchase a pair of hardloopschoenen. To my delight, not only did they arrive promptly, but they also fit like a dream. The customer service I received was truly exceptional. The staff went above and beyond to help me find the right pair of shoes, and their expertise was evident as they guided me through the selection process. Their dedication to ensuring I found the perfect fit was truly commendable. Since using the hardloopschoenen, I've experienced a significant improvement in my runs. The cushioning and stability they provide are unmatched, and I couldn't be happier with my purchase. Herqua has undoubtedly earned my loyalty, and I wholeheartedly recommend them to anyone in search of top-notch running gear and exceptional customer service. Thank you, Herqua, for not only delivering a fantastic product but also for your unparalleled service.

Exceptional Service and Comfort Guaranteed!

Exceptional service awaits at Herqua.nl! Let me share my delightful experience with you. From the moment I set foot in their store, I knew I was in for a treat. The staff not only guided me through their impressive selection of running shoes but also provided me with expert advice on choosing the perfect pair. Their attention to detail and genuine care for customer satisfaction truly set them apart. As I slipped into my new running shoes, I could feel the difference immediately. The comfort and support they offered were beyond comparison, making every stride a sheer pleasure. It was evident that quality and customer comfort were their top priorities. I am beyond grateful for the outstanding service I received at Herqua.nl. My running experience has been elevated to a whole new level, thanks to their dedication to providing top-notch products and expert guidance. If you're looking for exceptional service, comfort, and performance guaranteed, look no further than Herqua.nl!

Disappointing Delivery Experience Turned Into a Nightmare!

As a loyal customer of herqua.nl, I was beyond frustrated with the appalling service provided by Trunkrs, their chosen delivery partner. The mentioned experience of receiving fake notifications claiming attempted deliveries, only to find no sign of the supposed visit, resonates deeply with my own distressing encounter. It's disheartening to see that my terrible ordeal is not an isolated case, as echoed by similar sentiments from other customers. It's evident that the delivery service's incompetency has cast a dark shadow over what could have been a pleasant shopping experience with herqua.nl. Such a shame! I sincerely hope that herqua.nl takes swift action to rectify this seemingly rampant issue, as it has undoubtedly tarnished their otherwise reputable brand. As a customer who values reliability and authenticity, I urge herqua.nl to reconsider their partnership with Trunkrs and restore faith in their delivery services. Despite this regrettable incident, I remain optimistic that herqua.nl will address these concerns and emerge stronger, reclaiming their status as a trusted and customer-centric online retailer.

Redefining Customer Service Excellence: A Story of Resilience

At first glance, like many others, I was hesitant to trust the delivery service associated with herqua.nl. The apprehension stemmed from a previous disappointing experience with Trunkrs, a company that left me frustrated with their lack of transparency and false claims. However, my perception took a complete turn as I delved deeper into my interaction with herqua.nl. Despite the initial hiccup, the team at herqua.nl went above and beyond to rectify the situation. Their commitment to customer satisfaction was truly commendable. They not only acknowledged the issue but took swift action to ensure that my order reached me in pristine condition and on time. In a world where online shopping experiences often fall short of expectations, herqua.nl stood out as a beacon of resilience and reliability. The dedication and passion exhibited by their customer service team restored my faith in e-commerce businesses. It was refreshing to see a company prioritize customer satisfaction above all else. To anyone hesitant about placing an order with herqua.nl due to past delivery mishaps, I urge you to give them a chance. Their unwavering dedication to customer service excellence sets them apart from the rest. Trust me; you won't be disappointed. Thank you, herqua.nl, for proving that true customer service is not just a promise but a way of doing business.