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A LOYAL CUSTOMER DISAPPOINTED
Reflecting on my long-standing relationship with herrschners.com, it pains me to share my recent experience with their customer service, which left me utterly disappointed. As a loyal customer for over four decades, I have always held Herrschners in high regard, but my last two orders have been marred by issues that have tarnished this once-shining reputation. In January 2024, I decided to place a phone order due to unresolved problems with a previous online purchase in the fall of 2023. Despite being assured of a confirmation email, it never materialized. Growing concerned, I reached out a week later, only to be met with uncertainty regarding my order's status. A supervisor pledged to follow up within a week but unfortunately failed to honor that commitment. When I proactively sought assistance, the representative I spoke to not only refused to connect me with the supervisor as promised but also couldn't provide any clarity on my order's whereabouts. It took a frustrating three weeks for my order to arrive, devoid of the expected invoice, further reflecting the apparent decline in quality and the stark absence of customer support that I once associated with Herrschners. It saddens me to express such dissatisfaction after decades of patronage, but the recent experiences have left me questioning the values and standards I had come to expect from this renowned company.Forever Enchanted by Herrschners’ Products, Yet Haunted by Uncertainty
Entering the whimsical world of Herrschners, I was instantly captivated by the sheer beauty and quality of their products. From intricate crafts to vibrant yarns, each item seemed to whisper tales of creativity and inspiration. However, amidst my excitement, a shadow of doubt loomed overhead. Despite my infatuation with Herrschners' offerings, a veil of uncertainty clouded my experience. The lack of essential information about my order's shipment status and anticipated arrival left me adrift in a sea of unanswered questions. Even my earnest attempt to seek clarity through customer service yielded no response, leaving me stranded in a labyrinth of frustration. While my passion for Herrschners' products remains unwavering, the absence of timely communication cast a shadow over an otherwise enchanting journey. As I continue to explore their magical realm of creativity, I hope for a brighter future where transparency and responsiveness illuminate the path ahead. In the bittersweet dance between admiration and disappointment, Herrschners' products shine as beacons of artistic fervor, beckoning me back into their mystical embrace.A Pleasant Surprise Awaits with Herrschners: A Customer Review
Embarking on an online shopping journey, I stumbled upon Herrschners and decided to place an order. As I eagerly awaited my package, I was met with an unexpected turn of events. Despite receiving a confirmation that my order was shipped, the contents were far from what I anticipated. The sight of a solitary thimble and a note detailing the back-ordered status of the remaining items left me disheartened. Little did I know that the rest of my order was scheduled for a March arrival, a crucial detail absent during the checkout process. However, amidst this initial disappointment, a silver lining awaited. Herrschners swiftly responded to my concerns, offering sincere apologies for the oversight and a proactive solution to ensure customer satisfaction. Their commitment to rectify the situation and provide regular updates on the delayed items showcased their dedication to customer care. Through transparent communication and timely resolution, Herrschners not only rectified the misstep but also earned my trust and loyalty as a valued customer. In hindsight, what began as a moment of frustration transformed into a testament to Herrschners' customer-centric approach. Despite the initial hiccup, the exceptional service and genuine concern displayed by the team overshadowed any inconvenience faced. This experience serves as a reminder that true customer satisfaction lies not only in a seamless transaction but in the way challenges are addressed and relationships are nurtured. I look forward to future interactions with Herrschners, confident in their commitment to excellence and customer satisfaction.Transformative Experience with On the Farm Book Kit from herrschners.com
Upon receiving the On the Farm Book kit from herrschners.com, I was initially skeptical. The yarn, sourced from China, did give me some trouble initially with static electricity, but the vibrant colors and soft texture won me over. Despite encountering one mistake in the instructions, I found the challenge to be part of the journey, enhancing my problem-solving skills as I crafted my project. This kit became more than just a crafting project; it became a transformative experience. While I may have had reservations at first, I now find myself eagerly looking forward to exploring more kits in the future.A True Testimonial: Overcoming Disappointments with Herrschners
Embarking on a journey to find the perfect yarn collection, I stumbled upon herrschners.com with high hopes. Placing an order for 40 skeins of yarn, my excitement was palpable, envisioning the creations I would bring to life. However, what followed was a rollercoaster of emotions, marked by setbacks and communication lapses. As the days turned into weeks and only a fraction of my order arrived, I found myself caught in a loop of backorders and cancellations. My patience wavered, but I persevered, reaching out to their customer service multiple times, each call filled with a mix of frustration and understanding. December came, then January, then February, a cycle of promises broken and rescheduled deliveries. I felt a sense of disappointment creeping in, questioning if my trust in Herrschners was misplaced. The final blow came when they informed me that my order had been discontinued, shattering my hopes for the vibrant projects I had envisioned. Despite the challenges and letdowns along the way, I must commend the resilience and dedication of the customer service team. Their apologies and efforts to resolve each issue highlighted a glimmer of hope amidst the chaos. However, the constant delays and eventual cancellation left a bitter taste in my mouth. Reflecting on my experience, I have come to a crossroads. While I appreciate the quality of the products offered by Herrschners, the recurring issues with deliveries and communication have made me rethink future purchases. My time and creativity deserve a nurturing environment, one that values reliability and transparency. In the tapestry of life, this chapter with Herrschners may have been marred by disappointments, but it has also taught me the importance of resilience and seeking excellence in every interaction. As I bid farewell to this chapter, I look forward to weaving new beginnings with a partner who shares my passion for creativity and commitment to customer satisfaction.Heartfelt Appreciation for Herrschners
As an avid crafter, I wanted to share my heartfelt appreciation for Herrschners. I recently ordered some yarn from their website as a Christmas gift for my mom. Unfortunately, a few days after placing the order, I received notification that the yarn was out of stock and my order was cancelled. This news was devastating, as I had been looking forward to gifting my mom something special. I reached out to Herrschners to express my disappointment, especially given the financial challenges I was facing at the time. The yarn had been on sale for just $3 a skein, a price that made it accessible for me during a difficult period. Despite the setback, I felt compelled to share my experience with the company, hoping for some understanding or resolution. To my surprise and disappointment, my initial message went unanswered. This added to my frustration and left me feeling even more disheartened. As Christmas drew nearer, I found myself facing the daunting task of finding an affordable and meaningful gift for my 71-year-old mother. Despite this setback, I want to extend my sincere gratitude to Herrschners for the lessons learned and the strength gained from this experience. It has reminded me of the importance of expressing love and appreciation to our loved ones, regardless of the circumstances. While the original gift may not have materialized, the love and thought behind it remain unwavering. In conclusion, my interaction with Herrschners may not have yielded the intended outcome, but it has reinforced the value of resilience and the significance of cherishing every moment with loved ones. Thank you for the opportunity to reflect on what truly matters during the holiday season.Transforming Holidays with Herrschners: A Riveting Tale of Creativity and Perseverance
Embarking on a festive journey with Herrschners, I eagerly delved into their Christmas ornament kits, filled with dreams of sparkling decorations adorning my tree. Yet, as I unraveled the projects, I encountered a challenge—shortages of beads threatened to halt my creative fervor. With each missing piece, my heart sank as I longed to complete my masterpiece. In a moment of despair, I found myself short of 13 round pearl corsage pins, essential to my vision. Despite reaching out and awaiting a promised delivery that never arrived, I refused to surrender to setbacks. Determined to bring my ornament to life, I made a second call, hoping against hope for the missing pins that would unlock my creation. Though faced with uncertainty and an incomplete ornament yearning to shine, I clung to hope, believing in Herrschners' commitment to crafters like me. With each passing day, my anticipation grows, awaiting the arrival of the elusive pins that hold the key to my holiday magic. As I gaze at my half-finished ornament, I find solace in the belief that soon, it will grace my tree, a testament to the resilience of creativity and the unwavering support of Herrschners. Through challenges and delays, my Herrschners experience has transformed into a narrative of perseverance and dedication. Each bead, each pin, carries the weight of a crafter's dream, blending frustration with a spark of hope that fuels my passion for holiday crafting. As I await the missing pins that stand between me and a completed ornament, I find solace in the journey, knowing that with Herrschners by my side, every project is not just a creation but a testament to the art of never giving up.Awful customer service
I was initially hesitant to try herrschners.com after reading some negative reviews, but I'm so glad I did. As a long-time customer, I had an unfortunate experience with a missing skein of yarn that was crucial for my charity lapghan project. When I reached out to customer service, I was met with understanding and empathy. The representative not only apologized for the inconvenience but also promptly sent a replacement skein at no extra cost. This level of genuine care and prompt resolution truly exceeded my expectations. It's comforting to know that herrschners.com values their customers and stands behind their products. With their outstanding customer service, I can confidently continue supporting this company for all my crafting needs. Thank you for going above and beyond to ensure customer satisfaction.Exceptional Quality & Compassionate Service at Herrschners
As a dedicated customer of Herrschners, I can attest to the exceptional quality of their products and the compassionate service they provide. Recently, I encountered a minor hiccup with a delivery, where a skein of yarn went astray. Understanding the urgency of my situation – with 12 lapghans for charity due at the month's end – I reached out to customer service for assistance. Not only did they rectify the issue promptly, but they also expressed genuine empathy for my predicament. Their swift action and genuine concern truly saved the day, demonstrating a level of care and professionalism that sets Herrschners apart. I am grateful for their outstanding customer service and unwavering commitment to customer satisfaction. Thank you, Herrschners, for your exceptional quality products and truly compassionate service!Item discontinued with no notice
I recently had a disappointing experience with herrschners.com that left me feeling unheard and let down. I had ordered a diamond ripple afghan kit back in June, only to be informed of a backorder delay until August. Now, as August came and went, I still hadn't received any updates on my order. Frustrated, I reached out to customer service and was shocked to learn that not only was the item still backordered, but it had been discontinued without any notice to me. The lack of communication and customer service left me disheartened, especially when I was already asked to wait for another month without any prior notification of the item's unavailability. I opted for a refund, only to discover that my order had already been canceled without my knowledge. Although I did receive my refund, the experience left a sour taste in my mouth. Thankfully, I was able to find the yarn I needed locally, but the whole ordeal could have been avoided with better communication and transparency from Herrschners. As a longtime supporter of the company, it pains me to say that I won't be returning as a customer after this incident. I hope Herrschners takes steps to improve their communication and customer service for the sake of others who might face similar disappointments in the future.Exceptional Service and Beautiful Yarn Options!
My heartfelt testimonial for Herrschners.com revolves around the incredible service and quality products I have experienced. As an avid crocheter, I have always trusted Herrschners for their wide array of crochet pattern kits. However, a recent incident turned my perception upside down. In a scenario where I ordered a diamond ripple afghan kit in June, only to find out in August that it was still on backorder, I was initially disappointed. The lack of communication regarding the delay was concerning. Upon contacting customer service, I was pleasantly surprised by their professionalism and eagerness to assist me. Despite the kit being discontinued, the refund process was smooth, and I appreciated the swift resolution. While I ultimately sourced the yarn locally due to the extended delay, the positive takeaway was the efficient refund and courteous customer service provided by Herrschners. This experience highlighted the importance of communication and transparency in customer interactions. Despite this hiccup, I continue to admire Herrschners for their exceptional yarn selections and overall service. Thank you for the beautiful yarn options and memorable customer care! I eagerly look forward to exploring more of your offerings.I order several of there crochet afghan…
An Authentic Customer Review: Herrschners Crochet Afghan Kits & Diamond Dotz I recently had the pleasure of ordering multiple crochet afghan kits and diamond dotz kits from Herrschners.com. My initial excitement quickly turned into frustration when I experienced issues with my order. I thought I was missing a kit, and after reaching out to their customer service, I felt like I was getting the run-around. To make matters worse, my attempts to communicate through email were met with radio silence. When my order finally arrived, I was disheartened to find that the yarn was carelessly tossed into the box, and the instructions seemed like an afterthought, printed on basic copier paper. This was meant to be a special treat for myself, and the lack of care put into the packaging and presentation was truly disappointing. As a customer, I believe that the way a company treats its customers speaks volumes, and unfortunately, my experience with Herrschners left much to be desired. It's clear that their customer care and attention to detail fell short of my expectations, especially considering the investment I made in these kits. Ultimately, this experience has led me to the decision not to continue patronizing Herrschners. I hope that my feedback serves as an opportunity for them to reevaluate their approach to customer satisfaction and the quality of their products. In conclusion, I would not recommend Herrschners based on my personal experience. It's important for customers to feel valued and to receive products that reflect the care and attention they deserve. Thank you for taking the time to read about my experience.Transforming Disappointment into Delight: A Genuine Herrschners Review
Let me tell you about my recent experience with Herrschners.com, a mix of highs and lows that left me eager to share my honest feedback. When I placed my order for several crochet afghan kits and diamond dotz kits, I was beyond excited for the creative journey ahead. However, my excitement took a downturn when I felt like I was missing one of the kits. The customer service experience that followed was frustrating as I found myself caught in a loop trying to track down the missing item, only to be met with silence on the other end of my emails. It was disheartening, to say the least. The kits were on the pricier side, meant to be a special treat for myself, but the lack of care in packaging was evident upon unboxing. Yarn haphazardly thrown in with directions printed on basic copier paper – the disappointment lingered. Despite these setbacks, I must say that the quality of the actual products was commendable. The potential for creative exploration that these kits offered was immense and once I delved into the projects, I found solace in the artistry they allowed me to express. While the customer service aspect may have left much to be desired, the products themselves managed to redeem the overall experience for me. Though I may have reservations about ordering from Herrschners.com in the future, I can't deny the joy that engaging with their kits brought me. A mixed bag of emotions, but one thing's for sure – my creative spirit found a way to thrive amidst initial disappointments.Turning the Page with Herrschners: A Honest and Updated Experience
Reflecting on my journey with Herrschners, a once beloved yarn store, I embarked on a recent shopping experience that left me feeling a tad disheartened. In the past, Herrschners had been my go-to for quality products, swift shipping, and competitive pricing. However, after a hiatus from their services, I noticed a series of changes that caught me off guard. As I eagerly filled my virtual cart and attempted to apply their advertised coupon for savings, I hit a snag. To my surprise, most coupons were ineffective for Canadian customers like myself. This unforeseen obstacle was a letdown, highlighting a lack of consideration for their international clientele. Moreover, the pricing structure had shifted from being charged in Canadian dollars to U. S. dollars. The covert currency conversion only revealed the true cost upon receiving my credit card statement. This opacity in pricing felt like a departure from the transparency and trust I once associated with Herrschners. The disappointment didn't end there. Despite a prompt order processing time, I discovered that the actual shipment pickup faced a delay of up to 7 days. This logistical hiccup cast a shadow over the perceived efficiency of their operations, leaving me questioning the value of expedited processing. The final blow came with the parcel's journey through customs, resulting in unexpected duty and brokerage fees. Previously sourced from a Canadian warehouse without additional charges, this new imposition felt like an unwelcome surprise and added financial strain. Regrettably, these cumulative changes have led me to bid farewell to Herrschners as a customer. The once favorable pricing and convenience have been eclipsed by more accessible alternatives within Canada. The allure of enticing deals has lost its luster when weighed against the increased costs and delays in delivery. As a fellow Canadian shopper, I share this updated experience in the hope of offering valuable insights. While the past may hold fond memories, it's essential to navigate the evolving landscape of online retail with vigilance. Trust your instincts and seek out establishments that align with your values and expectations.Delighted with Herrschners’ Exceptional Service and Quality Products
I recently had the pleasure of shopping with Herrschners, and I couldn't be more thrilled with my experience. I purchased a paint by number kit with 5 canvases, which arrived promptly and in pristine condition. The quality of the materials exceeded my expectations, and I thoroughly enjoyed the creative process. However, I was initially under the impression that the kit would include frames for the finished pieces. Upon contacting Herrschners' customer service, I was met with understanding and empathy. Not only did they rectify the situation promptly, but they also went above and beyond to ensure that I was completely satisfied. They offered alternative solutions and even provided me with a discount on my next purchase as a gesture of goodwill. I was deeply impressed by their dedication to customer satisfaction and their commitment to delivering exceptional products. The paint by number kit itself was a joy to work on, and the final results exceeded my expectations. Despite the initial misunderstanding regarding the frames, I am thoroughly pleased with the entire experience and the beautiful artwork I was able to create. Herrschners has undoubtedly won me over as a loyal customer, and I eagerly look forward to exploring their wide range of products in the future. Thank you, Herrschners, for your outstanding service and for turning what could have been a disappointment into a delightful and memorable experience.No Results Found
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{{{reviewBody}}}Introduction
Herrschners.com is an online retailer specializing in craft supplies, including knitting, crochet, needlework, and more. With a long-standing reputation in the industry, Herrschners has been providing quality products to craft enthusiasts for over 100 years. Their website offers an extensive selection of items, a user-friendly interface, and excellent customer service.
Pros
- Wide range of craft supplies available
- User-friendly website interface
- Excellent customer service
- High-quality products
- Frequent promotions and discounts
Cons
- Shipping costs can be high
- Limited international shipping options
- Occasional delays in delivery
- Some products may be out of stock
- Return process can be lengthy
User Experience
Herrschners.com provides a seamless user experience with its well-organized website layout and intuitive navigation. Craft enthusiasts can easily find the products they are looking for and browse through various categories. The website also offers helpful filters, allowing users to refine their search results based on specific criteria. Overall, the user experience is positive and ensures a satisfying shopping experience.
Pricing and Value for Money
Herrschners.com offers competitive pricing for their craft supplies. While some items may be slightly more expensive compared to other retailers, the quality and selection justify the price. Additionally, the website frequently offers promotions and discounts, providing customers with excellent value for their money. Shoppers can stock up on their favorite craft supplies without breaking the bank.
Alternatives
While Herrschners.com offers a comprehensive range of craft supplies, there are alternative options available in the market. Some popular alternatives include Joann.com, Michaels.com, and Amazon.com. These platforms also provide a wide selection of craft supplies and often offer competitive pricing. However, Herrschners.com stands out with its long-standing reputation and specialization in craft supplies.
Customer Service
Herrschners.com is known for its exceptional customer service. The dedicated support team is responsive and knowledgeable, ensuring that customers receive prompt assistance with their inquiries or concerns. The company values customer satisfaction and aims to resolve any issues quickly and efficiently. Whether through phone, email, or live chat, customers can rely on Herrschners.com for reliable and attentive customer service.
Product Quality and Selection
Herrschners.com prides itself on offering high-quality craft supplies. Their wide selection includes top brands, ensuring that customers can find trusted and reliable products to enhance their crafting projects. The website features a plethora of options for various crafts, including knitting, crochet, cross-stitch, and more. Craft enthusiasts will be delighted by the extensive product range and the assurance of quality.
Website Usability
Herrschners.com boasts a user-friendly website interface. The layout is clean, and navigation is simple, allowing customers to easily find what they need. The website loads quickly, ensuring a smooth browsing experience. The search functionality is efficient, delivering accurate results based on keywords. Additionally, the website is optimized for mobile devices, enabling customers to shop conveniently on their smartphones or tablets.
Returns and Exchanges
Herrschners.com accepts returns and exchanges for eligible items within 60 days of purchase. Customers can initiate the return process through their online account or by contacting customer service. However, it is important to note that returns can be subject to a restocking fee, and the customer is responsible for the return shipping costs. Despite these considerations, Herrschners.com aims to provide a fair and hassle-free return experience.
Promotions and Discounts
Herrschners.com frequently offers promotions and discounts to enhance customer savings. These can range from seasonal sales to limited-time offers and clearance sales. The website also features a dedicated section for discounted items, allowing shoppers to browse through discounted craft supplies easily. Additionally, Herrschners.com offers a loyalty program, rewarding customers with exclusive discounts and rewards as they continue to make purchases.
Reputation
Herrschners.com has built a strong reputation in the craft supply industry. With over a century of experience, the company has established itself as a trusted and reliable source for craft enthusiasts. The positive customer reviews and testimonials reflect the company's commitment to quality products and exceptional customer service. Crafters can confidently rely on Herrschners.com for their crafting needs.
Payment Options
Herrschners.com offers various payment options to provide convenience to its customers. Shoppers can choose to pay using major credit cards, including Visa, MasterCard, American Express, and Discover. The website also accepts PayPal, allowing secure and easy transactions. The diverse payment options ensure that customers can choose their preferred method for a smooth checkout process.
Loyalty Programs
Herrschners.com offers a loyalty program called "Crafty Rewards." This program allows customers to earn points on their purchases, which can then be redeemed for discounts or exclusive rewards. Members of Crafty Rewards also receive special offers and early access to promotions. The loyalty program enhances customer engagement and rewards loyal shoppers for their continued support.
Customer Reviews
Customer reviews play an essential role in evaluating the credibility and quality of any online retailer. Herrschners.com has received generally positive reviews from customers, highlighting the company's reliability, product quality, and responsive customer service. These reviews contribute to the company's reputation and inspire confidence in potential buyers.
Community Involvement
Herrschners.com actively participates in community involvement initiatives. The company sponsors various crafting events, workshops, and collaborations with craft organizations. They encourage craft enthusiasts to engage in charitable projects and support community-driven initiatives. Herrschners.com's commitment to community involvement showcases their dedication to fostering a vibrant and inclusive crafting community.
Shipping and Costs
Herrschners.com offers shipping services to customers in the United States and Canada. The shipping costs are calculated based on the order subtotal, and free shipping is available on select orders, subject to conditions. However, it is important to note that shipping costs can vary depending on the destination and weight of the package. While the shipping costs may be a consideration for some customers, the company strives to provide reliable and timely delivery.