Hersheypark Reviews

Voted Poor (2/5)

52 Votes

52 Reviews

Vote Now

In the Big Sales category

Pie-Chart Analysis

42% users rated Terrible
4% users rated Poor
25% users rated Average
2% users rated Very Good
27% users rated Excellent
Write a review


Hersheypark is a popular amusement park located in Hershey, Pennsylvania. Known for its thrilling rides, entertaining shows, and delicious chocolate treats, Hersheypark attracts millions of visitors each year. The park is owned by the Hershey Company, the renowned confectionery manufacturer, and offers a wide range of attractions suitable for all ages. In addition to the park's physical locations, Hersheypark also maintains a comprehensive website where customers can learn about upcoming events, purchase tickets, and plan their visit.

Pros and Cons

  • Pros:
  1. Exciting rides and attractions for all ages.
  2. Variety of entertainment options, including shows and live performances.
  3. Well-maintained facilities with a clean and safe environment.
  4. Easy-to-navigate website with user-friendly features.
  5. Special events and promotions frequently offered to enhance the visitor experience.
  • Cons:
    1. Peak season crowds can lead to longer wait times for popular attractions.
    2. Prices for admission and food can be relatively high compared to other amusement parks.
    3. Limited operating hours during certain times of the year.

    User Experience

    Hersheypark.com provides a smooth and enjoyable user experience. The website's layout is well-organized, with clear navigation menus and intuitive search functions. Users can easily find information about attractions, events, and ticket prices. The responsive design ensures that the website is accessible and user-friendly across different devices, including mobile phones and tablets. The inclusion of vivid images and videos enhances the overall user experience and helps potential visitors visualize what they can expect during their visit.

    Pricing and Value for Money

    While Hersheypark's admission prices may be higher compared to other amusement parks, visitors can still find value for their money. The park offers a wide range of attractions and entertainment options, ensuring that there is something enjoyable for everyone. Hersheypark frequently introduces value packages and discounts, especially for advance ticket purchases and group bookings. These promotional offerings help visitors save money and enhance the overall value of their visit.

    Customer Service

    Hersheypark prides itself on providing excellent customer service. The park's staff members are friendly, knowledgeable, and always ready to assist visitors with their inquiries or concerns. Whether it's help with purchasing tickets, navigating the park, or seeking information about attractions, customers can expect prompt and helpful assistance. The park also has a dedicated customer service hotline and email support, ensuring that customers can easily reach out for assistance before or after their visit.

    Product Quality and Selection

    Hersheypark offers a wide range of products, including souvenirs, apparel, and confectionery items. Visitors can find high-quality merchandise that reflects the park's theme and appeal. The selection of products is diverse, catering to various tastes and preferences. From personalized chocolate bars to unique Hershey's branded merchandise, customers can find something to take home as a reminder of their Hersheypark experience.

    Website Usability

    Hersheypark.com is designed with user convenience in mind. The website's interface is intuitive, ensuring that visitors can easily access the information they need. The search and navigation functions are user-friendly, enabling quick and efficient browsing. The website also provides a comprehensive FAQ section to address common questions and concerns. Additionally, the integration of an interactive park map and ride availability updates allows visitors to plan their visit effectively.

    Returns and Exchanges

    Hersheypark has a fair returns and exchanges policy. If a visitor encounters any issue with their purchase, they can seek assistance from the park's dedicated customer service team. The park may accept returns or exchanges for certain merchandise within a specified timeframe, provided the items are in their original condition. However, it is recommended to review the park's detailed policy or contact a representative for specific return and exchange inquiries.

    Promotions and Discounts

    Hersheypark frequently offers promotions and discounts to enhance the visitor experience. These include discounted tickets for specific days or times, package deals that bundle admission with additional perks, and special offers for groups or season pass holders. The park also collaborates with various partners to provide exclusive discounts and benefits to certain individuals or organizations. Visitors can regularly check the park's website or subscribe to their newsletter to stay updated on the latest promotions and discounts.


    Hersheypark has established a strong reputation as a premier amusement park destination. With its long history and association with the Hershey Company, the park has gained trust and recognition among visitors. The park's commitment to maintaining high standards of safety, cleanliness, and entertainment has contributed to its positive reputation. Hersheypark continues to innovate and expand, ensuring that visitors have a memorable and enjoyable experience with each visit.

    Payment Options

    Hersheypark.com provides multiple payment options to cater to different preferences. Customers can purchase tickets online using major credit cards, such as Visa, Mastercard, and American Express. The park also accepts cash payments for on-site ticket purchases and transactions at merchandise locations. Additionally, visitors can use Hersheypark gift cards or season passes for ticket purchases or other park-related expenses.

    Loyalty Programs

    Hersheypark offers a loyalty program known as Hersheypark Sweet Rewards. By becoming a member, visitors can earn points that can be redeemed for various perks and benefits. These include discounts on food and merchandise, priority access to selected attractions, and exclusive event invitations. The program also provides members with personalized offers and special rewards based on their visiting history and engagement with the park.

    Customer Reviews

    Customer reviews for Hersheypark are generally positive, reflecting the park's commitment to providing a memorable experience. Visitors appreciate the variety of rides and attractions, the cleanliness of the park, and the helpfulness of the staff. Some reviewers specifically mention the delicious chocolate treats as a highlight of their visit. While there may be occasional negative reviews regarding wait times during the peak season or prices, the overall sentiment remains favorable, with visitors recommending Hersheypark as a must-visit destination.

    Community Involvement

    Hersheypark actively engages with its community through various initiatives. The park supports local charities and organizations, contributing to community development and welfare. Additionally, Hersheypark sponsors events and scholarships to promote education and talent development. The park collaborates with local businesses and organizations, creating a positive impact on the surrounding community and fostering a sense of togetherness.

    Shipping and Costs

    Hersheypark offers shipping services for merchandise purchased through their website. The shipping costs may vary depending on the destination and the weight of the package. The park strives to provide competitive shipping rates while ensuring the safe and timely delivery of items. Customers can review the detailed shipping information available on the website or contact customer support for any specific queries relating to shipping and associated costs.