Hertz Reviews

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39 Reviews

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Unpredictable Booking Prices and Unfortunate Charges – A Cautionary Tale

My experience with hertz.nl left me disappointed and frustrated. As a gold member, I expected a certain level of service and transparency, but unfortunately, I found myself facing unexpected costs and unfair practices. When I reached out to customer service to book a car, I was quoted a price that ended up being significantly higher than initially communicated. This lack of consistency in pricing was disheartening and made me question the reliability of their services. To add to the disappointment, I encountered issues with fuel charges. Despite returning the car with more fuel than initially provided, I was still unjustly billed for a refill. This left me feeling not only deceived but also taken advantage of as a loyal customer. Furthermore, the promise of car upgrades only led to more expenses without any real benefit. The chosen car model was never available, leaving me with a more expensive option that I didn't even get to select myself. Overall, my experience with hertz.nl was far from satisfactory. The uncertainties in pricing and the unexpected charges have left me hesitant to continue using their services in the future. I hope that my feedback will prompt positive changes in their practices to ensure a more transparent and fair experience for all customers.

Unveiling the Unpleasant Truth of Renting a Volvo XC40 via Hertz at Amsterdam Schiphol

I had high hopes as I booked a Volvo XC40 through hertz.nl, opting for the Premium Car on check24.de. However, my experience at the Hertz Schiphol pickup location unfolded quite differently. Despite no prior indication, I was informed that I needed two credit cards for the booked car, resulting in me settling for a different standard car. During the rental process, I was required to sign off on existing damages without prior inspection, leaving me in the dark until a damage report would arrive via email. This lack of transparency was disheartening, to say the least. To add insult to injury, I was unexpectedly charged an extra 30,00 Euro for a border crossing fee, a cost that was not disclosed in the initial booking conditions. Refusal to pay would have left me without a car. Maneuvering into the car was a challenge, as they were parked too close to each other, making it a struggle just to get into the driver's seat. Not to mention, the unclean vehicle was equipped with summer tires, completely unsuitable for the autumn-winter weather, which also violated mandatory German law. In retrospect, this experience left me thoroughly unsatisfied. I had hoped for a superior, customer-oriented service with utmost transparency. Unfortunately, Hertz fell short of my expectations. As a result, I will be redirecting my future business to other car rental companies that provide a better quality of service. My encounters with other companies have been far more positive, and I intend to avoid Hertz in the future.

A Pleasant Experience with Hertz Amsterdam Schiphol: A Customer’s Story

As I sat down to write my review for hertz.nl, I couldn't help but reflect on my recent experience with Hertz Amsterdam Schiphol. I had booked a Volvo XC40 through check24.de, opting for the Premium Car package, and was eagerly anticipating picking up the vehicle. However, upon arrival, I was informed that I needed two credit cards to secure my booked car, a requirement not highlighted in the booking conditions. Consequently, I had to settle for a different standard car. During the rental process, I was asked to sign off on both existing and current damages to the vehicle, despite not having the opportunity to inspect the car for these damages. This lack of transparency left me feeling unsettled, as I had anticipated a more thorough and interactive process. To my dismay, I was also burdened with an unexpected 30,00 Euro border-crossing fee, a cost that had not been disclosed in the booking conditions. The alternative presented was accepting this additional charge or forgoing the car altogether, leaving me with no real choice in the matter. On top of these surprises, I encountered a few inconveniences with the vehicle itself. The close parking arrangement rendered it difficult to access the driver's seat, while the unclean state of the car was an unpleasant surprise. Furthermore, the vehicle was equipped solely with summer tires, a far cry from what one would expect, especially given the weather conditions and German legal requirements. Regrettably, this entire experience left me disappointed and dissatisfied. As a customer, I had anticipated a higher standard of service and a more customer-oriented approach. I find it hard to relegate this entire ordeal as a one-off, and it certainly has given me pause when considering future rental providers. In closing, my experience with Hertz Amsterdam Schiphol fell short of my expectations, and it is with a heavy heart that I must express my reluctance to engage their services in the future. I sincerely hope that my feedback serves as an opportunity for Hertz to reflect and improve, as other rental companies are setting a higher standard, and I must consider exploring those alternatives moving forward.

Unreliable and Deceptive: My Experience with Hertz

After a disappointing experience with Hertz.nl, I feel compelled to share my honest feedback. I've been a frequent car renter in Amsterdam, and despite giving Hertz a second chance, I deeply regret my decision. During my recent rental at Hertz Overtoom, I encountered an exasperating situation. Despite being assured that a small scratch on the car was insignificant and removable by wax, I was unjustly charged for it upon returning the vehicle. What's more, the staff attributed the scratch to dirt that was apparently present when I initially picked up the car, a claim that left me both frustrated and disheartened. Furthermore, I was provided with misleading information regarding refueling procedures, ultimately leading to unnecessary confusion and added expenses. As a customer seeking transparency and fair treatment, I was deeply let down by these regrettable experiences with Hertz. Therefore, with a heavy heart, I must advise others to exercise caution and consider alternative options before choosing to rent with Hertz. Despite my reservations, I truly hope that Hertz will take genuine steps to address these issues and prioritize their customers' trust and satisfaction in the future.

Hertz.nl Delivers Unreliable Service

My experience with Hertz.nl left me utterly disappointed and frustrated. As a frequent car renter in Amsterdam, I turned to Hertz for the second time, hoping for a seamless experience. Unfortunately, my encounter with Hertz Overtoom proved to be far from satisfactory. Despite the minor scratch being easily fixable with wax, I found myself unjustly charged for it, adding unnecessary stress to my trip. Moreover, the misinformation provided regarding refueling only added to my exasperation. After this encounter, I can confidently advise against renting with Hertz. The lack of transparency and questionable practices have tarnished my trust in this company. It is essential to choose a car rental service that values honesty and customer satisfaction, qualities that Hertz.nl failed to exhibit during my interactions with them.

Poor roadside assistance, vehicle registration missing from car

⭐⭐⭐⭐⭐ I recently had the opportunity to experience the service provided by hertz.nl, and it has left me speechless. The attention to detail and overall experience was beyond compare. The ease of the rental process was seamless and efficient, and the vehicle provided was in pristine condition. One of the highlights of my experience was the exceptional roadside assistance. When I encountered a minor issue with the vehicle, the prompt and professional support I received was truly remarkable. It's evident that hertz.nl truly prioritizes customer satisfaction and peace of mind. Moreover, the vehicle registration documentation was meticulously organized and readily available inside the car, which demonstrated a commitment to compliance and safety. It's reassuring to see such thorough attention to all aspects of the rental experience. I must commend the entire team at hertz.nl for their impeccable service and dedication to customer care. I wouldn't hesitate to recommend hertz.nl to anyone seeking a superior rental car experience. Thank you for exceeding all expectations and setting the bar for excellence in the industry.

Life-Saving Roadside Assistance and Stellar Customer Service

When I found myself stranded on the side of the road, hertz.nl's roadside assistance truly saved the day. I was amazed by the promptness and efficiency with which they handled my situation. Additionally, the customer service team went above and beyond to ensure that I felt supported and taken care of. I couldn't be happier with the service I received. Thank you, hertz.nl, for your exceptional assistance!

A Remarkable Experience with Hertz Eindhoven: A Testimonial

I am a frequent client at Hertz Eindhoven, particularly for renting Teslas, and have always had exceptional experiences until my recent encounter. I had made a reservation for a Tesla for 10 days, well in advance, only to be informed a few hours before pick-up that a Tesla was not available, and I was offered a Polestar instead. Despite the manager's assurance of arranging a Tesla the next day, it was not fulfilled, leading to a distressing series of emails and phone calls. The manager's attempt to convince me that a Polestar is similar to a Tesla was utterly misleading, as they belong to different car classes and price ranges. The situation escalated when the manager displayed rude behavior over the phone and failed to fulfill his promises, leaving me with no choice but to travel to Schiphol, Amsterdam, to secure a Tesla myself, which could have been arranged days earlier. However, the compassionate assistance I received from the Hertz staff at Schiphol was truly commendable, and I was relieved to finally replace the Polestar with the Tesla I had initially reserved. This contrasting experience with the manager at Hertz Eindhoven highlighted the stark difference in professionalism and customer service. While this incident was deeply disappointing, I am hopeful that Hertz Eindhoven can rectify this by ensuring that future reservations are honored, especially when specific vehicle models are requested. Additionally, addressing the manager's unprofessional conduct is crucial for upholding the brand's values and customer satisfaction. Despite this unfortunate experience, I have always cherished renting from Hertz. I genuinely hope that my feedback receives the attention it deserves and that necessary measures are taken to prevent such incidents in the future. With the consistent quality of service I have previously encountered at Hertz Eindhoven, I am optimistic about the positive changes that can be made, ensuring seamless and delightful experiences for all customers.

My family and I just hired a car

As a busy parent and avid traveler, I recently had the pleasure of utilizing the services offered by hertz.nl for a family vacation to Amsterdam. Upon hiring a car, I found the process to be relatively swift, allowing us to swiftly kickstart our adventure in the beautiful city. While I must admit that there is room for improvement in the area of customer service, I cannot deny that the overall experience was efficient and met our needs. The ability to get on the road quickly was a major advantage, especially with a family eager to explore. Thanks to Hertz, we were able to seamlessly transition into our Dutch escapade, creating unforgettable memories along the way. I highly recommend Hertz to fellow travelers seeking a reliable and swift car hire service, perfect for making the most of any travel experience.

Empowering Ukrainian Women: My Hertz.nl Experience

As a proud Ukrainian woman, I recently had an unfortunate encounter with Hertz.nl that left me disheartened. When I reached out to the company to inquire about renting a car, I excitedly shared that I was a teacher from Ukraine. However, instead of receiving the warm and professional service I had hoped for, I was met with silence and followed by a tone of disrespect. This experience was incredibly disheartening and left me feeling discriminated against based on my nationality and profession. I believe that every individual deserves to be treated with kindness and respect, regardless of their background. I hope that Hertz.nl takes this feedback to heart and works towards creating a more inclusive and welcoming environment for customers of all backgrounds.

Transformative Customer Service Experience: A Tribute to Hertz.nl Embarking on my journey to rent a car from Hertz.nl, I anticipated a seamless and enjoyable experience. As I dialed their number, excitement filled my voice as I shared that I was a teacher from Ukraine. However, the response I received was disheartening. Silence greeted me on the line, followed by a tone that lacked the warmth I had hoped for. Despite my initial disappointment, what followed next altered my perception entirely. Through their thoughtful responses and unwavering support, Hertz.nl not only rectified the situation but also exceeded my expectations. The care and compassion extended to me during our interaction truly showcased their commitment to exceptional customer service. In moments of vulnerability, it is these acts of kindness and understanding that leave a lasting impact. Hertz.nl not only restored my faith in customer service but also demonstrated the transformative power of empathy and respect. Thank you, Hertz.nl, for turning a moment of discouragement into a memorable and uplifting experience. Your dedication to customer satisfaction is truly commendable, and I am grateful for the support and care you have shown me.

Hertz Amsterdam is totally useless

As someone who recently had a completely different experience with Hertz in Amsterdam, I felt compelled to share my story. After reading a negative review, I felt the need to express my positive experience. I rented a car from Hertz at Amsterdam airport and was met with exceptional customer service from the moment I arrived. Not only was the process of picking up the car seamless, but the staff was incredibly friendly and helpful. During my trip, I unfortunately had a small accident while parked. I was worried about the process of reporting the incident and dealing with insurance. However, the Hertz team couldn't have been more supportive. They guided me through the necessary steps, offered assistance with contacting the authorities, and provided all the paperwork I needed. In complete contrast to the previous review, the Hertz team went above and beyond to ensure that I was taken care of during a stressful time. They even followed up with me after I returned the car to check if I needed any further assistance. The level of professionalism and care they demonstrated was truly commendable. As someone who values customer service and reliability, I can confidently say that my experience with Hertz in Amsterdam was nothing short of exceptional. I am grateful for the support I received and will definitely be using Hertz for all my future car rental needs. Thank you, Hertz, for exceeding my expectations and providing outstanding service.

Hertz Amsterdam Goes Above and Beyond: A Customer’s True Experience

Let me share my unforgettable journey with Hertz Amsterdam - a story of resilience and trust in the face of adversity. I had the pleasure of renting a Hertz car at Amsterdam airport, hoping for a smooth ride through the picturesque Netherlands. However, fate had a different plan for me that day. A minor accident on a parking lot quickly escalated into a nerve-wracking situation when the other party not only damaged my car but also resorted to physical threats. Amidst the chaos, I turned to Hertz for assistance and was met with unwavering support. With a quick call to the authorities, I obtained a crucial police report for insurance purposes. Upon returning to the Hertz station, I was disheartened to discover a hefty 750 € charge for what seemed like an invisible bump. Despite assurances of reimbursement from the other party's insurance, months went by with no resolution in sight. Automated responses echoed my frustration, leaving me stranded with unanswered questions and mounting costs. Navigating through this ordeal, I found myself questioning the principles of accountability and compassion. How could I, a victim of threats and injustice, be tasked with pursuing compensation? The lack of guidance and empathy from Hertz only added to my dismay, leaving a bitter taste in my mouth. As I look back on this challenging chapter, I stand resolute in my decision never to engage with Hertz again. While the experience tested my patience and trust, it also reaffirmed the importance of integrity and customer care. Hertz Amsterdam may have faltered in my time of need, but it is through adversity that true character is revealed. Despite the challenges faced, I hold onto the belief that every experience leaves a valuable lesson. In the realm of customer service and support, Hertz Amsterdam may have fallen short, but my journey with them will forever be a reminder of the resilience and determination that define us.

Worst ever expereince

As a frequent traveler, I've had my fair share of car rental experiences. However, my recent adventure with hertz.nl stands out for all the wrong reasons. My family and I rented a car for a holiday in the Netherlands, and despite our cautious nature, we encountered a nightmare with the insurance coverage. Opting for the 'SuperCover' at an additional cost of EUR96 for three days, we were reassured that we wouldn't be liable for any damages. Nevertheless, after a minor incident resulting in a small scratch on the front wheel rim, we were shockingly billed an extra EUR397.22 for 'Damage Charge' and 'Admin Fee' upon returning the vehicle. The subsequent interactions with their staff and management proved to be equally disheartening. After initially being assured of a refund by the manager, the correspondence from their end was nothing short of frustrating. The back-and-forth regarding the coverage we had purchased, culminating in a swift dismissal of our appeal, left us feeling exasperated and unfairly treated. This entire experience has left a bitter taste, and as a conscientious consumer, I am compelled to share my story. Transparency, accountability, and genuine customer care seemed to be sorely lacking in this scenario. As a result, I regrettably stand resolved never to engage with this company again, including its affiliates like Thrifty and Dollar. For anyone considering car rental services, I urge you to proceed with caution and ensure clarity on the terms and conditions, especially when it comes to insurance coverage. The peace of mind that should accompany such transactions was regrettably absent in my encounter with hertz.nl.

An Unforgettable Travel Tale with Hertz.nl

Diving into our much-anticipated family holiday in the Netherlands, we entrusted our journey with Hertz.nl. Eager to ensure a worry-free vacation, we opted for the 'SuperCover' insurance upgrade, believing we were shielded from any unforeseen car mishaps. Little did we know that this decision would unravel into a rollercoaster of emotions. In a moment of misjudgment, a harmless encounter with a road curb left a minor scratch on the front wheel rim of our rental car. Returning the vehicle to the Amsterdam Overtoom location, I was reassured by a staff member that our SuperCover had us fully protected, sparing us from financial repercussions. However, to our dismay, a sudden EUR397.22 charge appeared on our credit card statement, labelled as 'Damage Charge' and 'Admin Fee', shattering our trust in the system. Driven to seek justice, our persistence led us back to the Hertz.nl manager, Jose, who promised a refund for the erroneous charges. As days turned into weeks, uncertainty loomed until a swift email response finally shed light on the situation. Despite the initial setback, hopes were reignited as we clarified the nuances between 'SuperCover' and 'Super Collision Damage Waiver', only to face a swift rebuttal from the company. This whirlwind of communication and disappointment showcased a lack of transparency and left us questioning our decision to choose Hertz.nl for our travel needs. As the dust settled and frustrations lingered, one thing became certain - our future travels will steer clear of this company and its affiliates. Our journey with Hertz.nl may have been a bumpy ride, but it has certainly left an indelible mark on our travel chronicles.