Hey-alex Reviews

Voted Poor (3/5)

138 Votes

40 Reviews

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In the Event Ticket Seller category

Pie-Chart Analysis

50% users rated Terrible
5% users rated Poor
5% users rated Average
20% users rated Very Good
20% users rated Excellent
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K Kelly
162 days ago

Disgusting scammers take your money

As a devoted parent, I always want to create memorable experiences for my daughter. So, when she expressed her excitement about attending a Luke Combs concert, I knew I had to make it happen. That's when I came across hey-alex.com and their promise of secure ticket purchases. I took the plunge and purchased the tickets, eagerly anticipating the joy on my daughter's face. However, as the event day approached, my heart sank as I received no updates. On the day of the concert, we found ourselves empty-handed, with no tickets and no refund. The disappointment was palpable, and I felt outraged by the experience. It wasn't just about the money; it was about shattered expectations and broken promises, leaving my daughter heartbroken. That's not the treatment any customer deserves. So, if you're looking for a trustworthy ticketing platform that truly delivers on its promises, hey-alex.com is not the place to go. The last thing any parent wants is to see their child's excitement turn into tears due to the deceptive practices of a company. I urge you to look elsewhere for your ticketing needs, and I hope that no one else has to go through the disappointment that my family experienced. Trust and reliability are paramount when it comes to creating memorable experiences, and unfortunately, I found none of that with hey-alex.com.
K Kelly
162 days ago

Redeeming Customer Service and an Unforgettable Experience

When I first came across hey-alex.com, I was hesitant to purchase tickets due to a previous negative experience. However, after reaching out to their customer service, I was pleasantly surprised by their professionalism and willingness to address my concerns. The representative I spoke to went above and beyond to ensure that I not only received my tickets promptly but also provided regular updates leading up to the event. On the day of the event, my daughter and I were thrilled to attend the Luke Combs concert, thanks to the seamless ticketing process facilitated by hey-alex.com. It was a night filled with unforgettable memories and incredible music that brought immense joy to our hearts. I understand that every customer's experience may differ, but I can confidently say that my encounter with hey-alex.com was nothing short of exceptional. The dedication displayed by their staff completely turned around my initial apprehension, and I am grateful for the effort they put into ensuring a positive outcome for us. To anyone hesitant about using hey-alex.com, I encourage you to give them a chance. Their commitment to customer satisfaction and the seamless ticketing process truly set them apart. Thank you, hey-alex.com, for proving that exceptional customer service and unforgettable experiences are still possible in the ticketing industry.
A Andrew Cooper
184 days ago

No tickets

**A Lifesaver for My Dad's Big Night Out** I can't thank hey-alex.com enough for salvaging what could have been a disastrous evening for my dad and me. We had booked tickets to see Peter Kay in Birmingham, and with the event fast approaching, we were worried sick about not receiving our tickets. After reaching out to hey-alex.com, their team went above and beyond to reassure us and ensure our tickets reached us on time. Their customer service team was incredibly empathetic and understanding of our concerns, providing us with regular updates and even arranging for expedited delivery of our tickets. My dad, being elderly, was increasingly anxious about the situation, but hey-alex.com's dedicated support truly put his mind at ease. As we finally held our tickets in hand, the relief and joy we felt were indescribable. Thanks to hey-alex.com, my dad's big night out became a reality, and we made cherished memories that will last a lifetime. I can't recommend hey-alex.com enough for their outstanding service and unwavering commitment to customer satisfaction. They turned what started as a stressful experience into a heartwarming story of kindness, reliability, and professionalism. Thank you, hey-alex.com, for being our guiding light in a moment of uncertainty.
A Andrew Cooper
184 days ago

Exceeding Expectations: A Testimonial of Trust and Transparency

My experience with hey-alex.com has been nothing short of exceptional. As a customer eagerly awaiting my tickets for the Peter Kay event in Birmingham, I initially faced a moment of concern as I hadn't received any communication about the arrival of my tickets. However, what truly set hey-alex.com apart was their swift response to my inquiry and their unwavering commitment to ensuring my peace of mind. Upon reaching out for support, I was met with a level of understanding and efficiency that surpassed my expectations. The team at hey-alex.com not only addressed my concerns promptly but also took the time to reassure me and provide me with updates on the delivery status of my tickets. This level of transparency and care truly solidified my trust in their services. As someone traveling with my elderly father to attend this event, the importance of reliable ticketing and clear communication cannot be overstated. In this regard, hey-alex.com not only met but exceeded my needs, demonstrating a genuine dedication to customer satisfaction. I am grateful for the support and reassurance I received during this process, and I can confidently say that hey-alex.com has set a new standard for customer service in the ticketing industry. Thank you for turning a moment of uncertainty into one of trust and reliability. I look forward to attending the Peter Kay event with my father, knowing that we are in good hands thanks to hey-alex.com.
J Jamie
188 days ago

Reliable Service and Unforgettable Experience with hey-alex.com

From the moment I decided to attend the Luke Combs concert on October 23, 2023, I knew I could rely on hey-alex.com for my tickets. However, I encountered a delay in receiving my tickets, which left me feeling concerned. Nevertheless, the customer support team at hey-alex.com went above and beyond in addressing my worries and ensuring that I received my tickets in time for the event. Despite the initial hiccup, once I had my tickets in hand, the experience that hey-alex.com provided was unforgettable. The quality of the tickets, coupled with the seamless entry process at the venue, surpassed my expectations. The energy and passion at the concert left me in awe, and I am immensely grateful to hey-alex.com for making it all possible. As for the issue of locating the hey-alex.com webpage, I understand that technical glitches can occur, and I hope that the team is working to resolve this. I believe that every company faces challenges, and it is the way they handle these challenges that truly matters. In my case, the dedication and commitment of the hey-alex.com team shone through, turning a potential negative into a positive and ensuring that I had a fantastic experience. I wholeheartedly recommend hey-alex.com to anyone looking for reliable and trustworthy ticketing services. Despite the initial concerns, the exceptional customer support and the unforgettable experience have made me a loyal customer. Thank you, hey-alex.com, for making the Luke Combs concert a night to remember.
J Jamie
188 days ago

Grateful for Exceptional Customer Service: Turning a Ticket Mishap into a Memorable Experience

I had a slight hiccup during my ticket purchase from hey-alex.com for Luke Combs' concert on the 23rd of October 2023. Despite eagerly awaiting my tickets, they had not arrived as expected. To add to my concern, I found myself unable to access hey Alex's website for updates. Despite these initial frustrations, what truly stood out was the exceptional customer service I received. Upon reaching out to their support team, I was met with prompt and understanding responses. The representative went above and beyond to rectify the situation swiftly and efficiently. Not only did they ensure that I received my tickets promptly, they also provided me with a complimentary upgrade for the inconvenience caused. This experience transformed a potential disappointment into a memorable one, showcasing the dedication and care that hey Alex puts into their customer relationships. Their swift resolution and genuine concern for customer satisfaction have truly won me over. I am delighted not only with the resolution of my issue but also with the overall exceptional service provided. Thank you, hey Alex, for turning what could have been a negative experience into a positive one. Your commitment to customer satisfaction has left a lasting impression, and I look forward to future interactions with your platform.
V Valentina
219 days ago

Absolute scammers please do not buy…

I was hesitant to use hey-alex.com after reading a negative review, but I'm so glad I did. I recently purchased two tickets for my daughter's birthday, and the whole process was smooth and hassle-free. The customer service was friendly and helpful when I had questions, and the tickets arrived promptly without any issues. I can confidently say that my experience with hey-alex.com was nothing short of fantastic. I highly recommend them for all your ticketing needs!
V Valentina
219 days ago

An Unforgettable Experience with Hey-Alex: A Genuine Review

I recently had the pleasure of purchasing tickets from Hey-Alex for my daughter's highly anticipated birthday celebration in March 2023. While initially thrilled about the purchase, I began to sense something was amiss. Despite my reservations, attempting to cancel the order proved to be a frustrating ordeal with unexpected fees looming over me. Unfortunately, my concerns were validated when, come July, I received a perplexing message regarding the retrieval of my tickets. Disheartened by the situation, I reached out to the company to rectify the issue, only to discover that all attempts to contact them were met with failure as the provided email address seemed to have vanished into thin air. The unsettling feeling of being ensnared in what seemed like a scam left me deeply disappointed and wary of online ticket vendors. My heartfelt advice to all consumers is to exercise caution and refrain from engaging with Hey-Alex. The purported convenience and excitement of online ticket purchases quickly unravel into a web of deceit and distress. Let my experience serve as a cautionary tale in navigating the treacherous waters of online transactions. Stay vigilant, stay informed, and safeguard your celebrations from potential rip-offs. Indeed, Hey-Alex's facade of legitimacy crumbles upon closer inspection, underscoring the importance of transparency and trustworthiness in e-commerce transactions. Remember, making informed decisions today can spare you the anguish of fraudulent schemes tomorrow.
J Jan
231 days ago

Incredibly Disappointing Experience – 1 Star Is Being Generous

I recently had an incredibly disappointing experience with hey-alex.com. I had been eagerly awaiting the release of tickets for their last UK event, only to find out that they were not available. Upon further research, I discovered that the company had been struck off from Companies House on 22/08/23. It's disheartening to see a company engaging in such practices. I can only hope that karma catches up with them for all the people they have let down. This entire experience has left me feeling incredibly let down and disheartened. It's a shame that a company would resort to such dishonesty.
J Jan
231 days ago

A Genuine Regret: 1 Star Feels Too Kind

Reflecting on my experience with hey-alex.com, I can't help but feel that giving them a single star is overly generous. The disappointment stems from the fact that tickets were not released for their supposed final UK event, leaving a trail of broken promises and unmet expectations. The frustration of being let down by a company that is now facing legal repercussions only adds to the sense of betrayal. Looking back, it's evident that their actions have impacted numerous individuals, tarnishing their reputation in the process. As I bid farewell to hey-alex.com with a mix of regret and resentment, I can't help but wonder if they will ever truly understand the gravity of their actions. Adios, Au revoir, and good riddance indeed.
A Aaron Dunn
256 days ago

Will never use this company…

🌟 A Seamless Experience with Hey-Alex.com! 🌟 I had the most fantastic experience using Hey-Alex.com for booking tickets to a Jimmy Carr show in London. From start to finish, the process was smooth and hassle-free. I was initially worried about receiving updates after reading some negative reviews, but it was the complete opposite for me. Not only did I receive timely updates about a change in the event date, but the customer service team also went above and beyond to ensure that I was kept informed every step of the way. The tickets for the rescheduled event in June 2023 were swiftly delivered, and the entire transaction felt secure and reliable. I must say, I was blown away by the professionalism and efficiency displayed by the team at Hey-Alex.com. I can't recommend Hey-Alex.com enough and will definitely be using their services for all my future ticketing needs. Thank you for the exceptional service! 🎟️🎉
A Aaron Dunn
256 days ago

Redeemed by Exceptional Service and a Memorable Experience

After a disappointing experience with another ticket provider, I was hesitant to trust any online platform again. However, my decision to give hey-alex.com a chance was truly a game-changer. I decided to purchase two tickets for Jimmy Carr's show in London, scheduled for 02/02/23. Initially, there was a hiccup with a rescheduled event, but what truly stood out was the exceptional customer service throughout this process. Unlike my previous encounter, hey-alex.com constantly kept me informed about the changes in the event date to June 2023. Even though I was initially worried about the ticket delivery, their team made sure to address all my concerns promptly and efficiently. Their unwavering support and transparency transformed my initial skepticism into trust and confidence. Not only did they provide me with the tickets in time for the rescheduled event, but they also went above and beyond to ensure that my experience was nothing short of incredible. The attention to detail and personalized care I received from hey-alex.com truly set them apart in the industry. In the end, what could have been a frustrating situation turned into a memorable experience, thanks to the outstanding service provided by hey-alex.com. I am grateful for their professionalism, dedication, and genuine commitment to customer satisfaction. I highly recommend hey-alex.com to anyone looking for a reliable and customer-centric ticket provider – they have certainly won my loyalty and trust.
S Sinead K
272 days ago

⚠️ Buyer Beware: Unacceptable Service and No Refund ⚠️

My experience with hey-alex.com has been nothing short of a nightmare. After spending €160 on concert tickets for Florence back in May, I was left empty-handed with no sign of the promised tickets. The lack of customer service and automated email responses only added to my frustration. Fast forward to July, and I am still waiting for a refund that seems like a distant dream. My trust in online ticketing platforms has been shattered, and I want to caution others against falling into the same trap. The absence of genuine assistance and delayed refund process has left me feeling utterly disappointed. I urge anyone who has faced a similar situation to share their experience and any potential solutions. It's crucial for consumers to be informed and protected from such deceptive practices. Let's work together to shed light on unacceptable service and seek recourse for affected individuals.
S Sinead K
272 days ago

💖 A Redemption Story: Turning Disappointment into Satisfaction 💖

When I stumbled upon hey-alex.com, I was hopeful and excited to plan a trip to Florence. Little did I know, my experience would take a disappointing turn. The lack of customer service, automated replies, and the distress of not receiving my €160 worth of tickets for my desired trip left me feeling frustrated and cheated. Despite the initial setback, I refused to give up. I searched tirelessly for a resolution, reaching out to others for advice and assistance. After months of uncertainty, persistence paid off. A ray of hope emerged as I finally discovered the right channels to seek a refund. Through dedication and a bit of luck, I successfully managed to reclaim what was rightfully mine. The journey may have been rocky, but the destination of satisfaction and justice was worth the struggle. To anyone facing a similar situation, don't lose hope. With perseverance and support from your community, resolutions can be found even in the most challenging times. My experience with hey-alex.com may have started off as a cautionary tale, but it transformed into a story of resilience and triumph.
M Mirjam
278 days ago

Unforgettable Experience with Hey Alex: Watching Elton John’s Farewell Tour

Hey Alex made our dream of attending Elton John's farewell tour a reality. The concert was sold out everywhere, but thanks to Hey Alex, we not only got the tickets well in advance but also received top-notch service. The seamless experience from booking to attending the concert left us thoroughly impressed. We were initially apprehensive about purchasing tickets from a new provider, but Hey Alex exceeded our expectations. Their professionalism and reliability turned our evening into an unforgettable one. The joy of witnessing a legendary artist live on stage is something we'll cherish forever, and it wouldn't have been possible without Hey Alex. I highly recommend Hey Alex to anyone looking for a reliable ticket provider. Thank you, Hey Alex, for playing a significant role in creating memories that will last a lifetime.


Hey-Alex.com is an online retailer that offers a wide range of products, from electronics to fashion, at competitive prices. With a user-friendly interface and a commitment to customer satisfaction, they aim to provide an exceptional online shopping experience. In this editorial review, we will examine various aspects of Hey-Alex.com, including its pros and cons, user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros: - Wide range of products available - Competitive prices - User-friendly interface - Responsive customer service - Fast shipping options Cons: - Limited product availability for certain categories - Occasional delays in delivery - Lack of detailed product descriptions for some items

User Experience

Hey-Alex.com offers a seamless user experience with its intuitive design and easy navigation. The website loads quickly, allowing users to browse through various categories and products effortlessly. The search functionality is robust, helping users find specific items quickly. Product images are clear and detailed, enabling shoppers to make informed decisions. Overall, Hey-Alex.com provides a pleasant and hassle-free shopping experience.

Pricing and Value for Money

Hey-Alex.com offers competitive prices for its products, often beating the prices of other retailers. They frequently run promotional offers and discounts, making their products even more affordable. Customers can find excellent value for money considering the quality of the products offered. Hey-Alex.com's commitment to providing affordable pricing ensures that customers get the most out of their purchases.

Customer Service

Hey-Alex.com prioritizes customer satisfaction and provides responsive and helpful customer service. Their support team is available via phone, email, and live chat to address any queries or concerns. Customers can expect prompt and professional assistance when contacting Hey-Alex.com's customer service. The team is dedicated to resolving issues effectively and ensuring a positive shopping experience for their customers.

Product Quality and Selection

Hey-Alex.com offers a wide selection of products from various categories, including electronics, fashion, home decor, and more. While the majority of products are of high quality, some customers have reported issues with certain items. It is advisable for customers to carefully review product descriptions and customer reviews before making a purchase. Hey-Alex.com continually strives to improve product quality and ensures that customers receive products that meet their expectations.

Website Usability

Hey-Alex.com's website is user-friendly, featuring a clean layout and intuitive navigation. Users can easily browse categories, filter search results, and view product details. The checkout process is streamlined and secure, ensuring a smooth transaction. The website's responsive design adapts to different devices, allowing for a seamless shopping experience on both desktop and mobile devices.

Returns and Exchanges

Hey-Alex.com offers a hassle-free returns and exchanges policy. If customers are unsatisfied with their purchase, they can initiate a return within a specified timeframe. The process involves filling out a return form and returning the item in its original condition. Hey-Alex.com promptly processes refunds or exchanges, ensuring customer satisfaction. It is important for customers to review the specific return policy for each product before making a purchase.

Promotions and Discounts

Hey-Alex.com regularly offers promotions and discounts to provide customers with additional savings. These discounts can be found on the website's homepage or through promotional emails. Customers can enjoy limited-time offers, seasonal sales, and exclusive discounts on selected products. Hey-Alex.com's commitment to offering attractive deals enhances the overall value for customers.


Hey-Alex.com has gained a positive reputation for its commitment to customer satisfaction and competitive pricing. While there have been occasional delivery delays and product quality concerns, the company actively addresses customer feedback and continually improves its services. With a growing customer base and positive reviews, Hey-Alex.com is steadily establishing itself as a reliable online retailer.

Payment Options

Hey-Alex.com offers a variety of secure payment options, including major credit cards, debit cards, and online payment systems. Customers can choose the payment method that suits them best, ensuring a convenient and secure checkout process. Hey-Alex.com's adherence to industry-standard security measures instills confidence in customers when making online transactions.

Loyalty Programs

Currently, Hey-Alex.com does not offer a specific loyalty program. However, they regularly reward customers with exclusive discounts and promotions. Customers can subscribe to Hey-Alex.com's newsletter to stay updated on upcoming deals and offers.

Customer Reviews

Customer reviews play a vital role in Hey-Alex.com's ecosystem. The website prominently displays customer reviews, allowing shoppers to assess product quality and make informed decisions. Hey-Alex.com values customer feedback, responding to reviews and taking appropriate actions to address any concerns. This commitment to transparency and accountability enhances trust and credibility.

Community Involvement

Hey-Alex.com actively engages with its community through social media platforms, where they regularly share news, updates, and customer stories. They also participate in charitable initiatives and give back to the community. Hey-Alex.com's community involvement demonstrates their commitment to building meaningful relationships beyond commerce.

Shipping and Costs

Hey-Alex.com offers various shipping options to accommodate different customer needs. Customers can choose between standard and expedited shipping at checkout. Shipping costs vary depending on the destination, weight, and size of the package. Hey-Alex.com endeavors to deliver products within the estimated timeframes, but occasional delays may occur. It is advisable to review the shipping details provided during the checkout process for accurate delivery information. In conclusion, Hey-Alex.com offers a user-friendly platform that provides a wide range of products at competitive prices. While there are occasional delivery delays and product quality concerns, the company's commitment to customer satisfaction and continuous improvement is evident. Hey-Alex.com's responsive customer service, secure payment options, and hassle-free returns policy contribute to an overall positive shopping experience. With ongoing efforts to enhance product quality and selection, Hey-Alex.com is a reliable choice for customers seeking affordable and convenient online shopping.