Hiawathahighlands Reviews

Voted Average (3/5)

64 Votes

64 Reviews

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In the Big Sales category

Pie-Chart Analysis

9% users rated Terrible
31% users rated Poor
20% users rated Average
22% users rated Very Good
17% users rated Excellent
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Hiawatha Highlands is a popular outdoor recreation destination located in Sault Ste. Marie, Ontario. Their website, Hiawathahighlands.com, serves as a comprehensive platform offering information about their services, trails, events, and more. Whether you are a beginner or an experienced outdoor enthusiast, Hiawatha Highlands has something to offer for everyone.

Pros and Cons

  • Pros:
    - Vast selection of well-maintained trails
    - Diverse range of outdoor activities
    - Knowledgeable and friendly staff
    - Regularly updated information on events and programs
  • Cons:
    - Limited availability of certain equipment and rentals
    - Crowded during peak seasons

User Experience

Navigating through Hiawatha Highlands' website is a breeze. The website has a clean and intuitive design, providing visitors with easy access to the information they need. The menu categorizes the different activities and trails, ensuring that users can quickly find what they are looking for. Additionally, the website is mobile-friendly, ensuring a seamless experience for users on various devices.

Pricing and Value for Money

Hiawatha Highlands offers a variety of pricing options for their services and rentals. While some activities may seem pricey, the quality and upkeep of their trails and facilities justify the cost. Visitors get excellent value for their money, as Hiawatha Highlands provides a memorable and enjoyable outdoor experience.

Customer Service

The customer service at Hiawatha Highlands is exceptional. The staff members are knowledgeable, passionate, and always ready to assist visitors. Whether you have inquiries about the trails, need assistance with rentals, or require guidance on activities, the staff is attentive and eager to help. Their commitment to ensuring visitors have a positive experience is evident.

Product Quality and Selection

Hiawatha Highlands takes pride in maintaining high-quality trails and facilities. The trails are well-groomed, clearly marked, and suitable for all skill levels. They offer a wide selection of outdoor activities, including cross-country skiing, snowshoeing, mountain biking, and hiking, making it easy for visitors to find something that matches their interests and skill level.

Website Usability

The Hiawatha Highlands website is user-friendly and optimized for seamless navigation. Visitors can find information about trails, events, rentals, and programs without any difficulty. The consistent layout and logically organized menus make it simple to locate the desired information quickly. The website is also regularly updated, ensuring that users are provided with the latest information.

Returns and Exchanges

Hiawatha Highlands has a fair returns and exchanges policy. If there are any issues with equipment rentals or merchandise, visitors can contact their customer service team for further assistance. The staff is accommodating and aims to resolve any problems promptly.

Promotions and Discounts

Hiawatha Highlands occasionally offers promotions and discounts, especially during off-peak seasons or for special events. These promotions can help visitors save money on rentals, passes, and other offerings. It is recommended to regularly check their website or social media channels for any ongoing promotions or discounts.


Hiawatha Highlands has built a strong reputation as one of the premier outdoor recreation destinations in Ontario. With their commitment to maintaining high-quality trails, providing excellent customer service, and offering a range of activities, they have garnered positive reviews from visitors. Their dedication to preserving the natural beauty of the area and promoting sustainable outdoor practices has also contributed to their reputable standing.

Payment Options

Hiawatha Highlands offers various payment options to ensure convenience for their customers. Visitors can make payments using major credit cards or cash. Additionally, they provide online payment options through their website for certain services, making it easy to book in advance.

Loyalty Programs

Currently, Hiawatha Highlands does not offer a specific loyalty program. However, frequent visitors can take advantage of season passes or bulk pricing options, which provide long-term benefits and savings.

Customer Reviews

Customer reviews for Hiawatha Highlands are overwhelmingly positive. Visitors praise the trails, facilities, and helpful staff. Many reviewers appreciate the diverse range of activities available and commend the well-maintained trails. Overall, the customer reviews demonstrate the value and enjoyment that visitors experience at Hiawatha Highlands.

Community Involvement

Hiawatha Highlands actively engages with the local community and encourages outdoor enthusiasts to participate in their events and programs. They collaborate with local organizations, schools, and clubs to promote outdoor recreation and education. Additionally, they organize community clean-up events, ensuring the trails and surrounding areas are well-maintained and accessible for everyone.

Shipping and Costs

Please note that as Hiawatha Highlands primarily provides on-site experiences and rentals, shipping is not applicable. However, visitors should consider the costs associated with purchasing passes, rentals, and any other services offered by Hiawatha Highlands. The website provides clear pricing information to help visitors plan and budget accordingly.

In conclusion, Hiawatha Highlands is a highly reputable and reliable outdoor recreational destination in Sault Ste. Marie, Ontario. With their well-maintained trails, broad range of activities, excellent customer service, and commitment to sustainability, they offer visitors an exceptional experience. Whether you are a local resident or a tourist, Hiawatha Highlands is a must-visit destination for outdoor enthusiasts of all levels.