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4% users rated Poor
2% users rated Average
2% users rated Very Good
8% users rated Excellent
A Diamond in the Rough
Let me start by saying that my experience with hibbett.com was like finding a diamond in the rough. Despite the negative reviews out there, I took a chance and was pleasantly surprised. The customer service was exceptional, going above and beyond to ensure my satisfaction. Shipping was prompt, and any inquiries I had were swiftly addressed. In a world where online shopping can sometimes be a gamble, hibbett.com truly stands out as a shining example of how things should be done. I would highly recommend giving them a try before passing judgment based on hearsay.Regrettable Experience Turned Lesson Learned
Let me share my honest feedback about my unfortunate encounters with Hibbett.com. In Christmas 2023, what was supposed to be a simple $195 order turned into a nightmare when I discovered unauthorized charges totaling $1200, repeated 12 times! The stress of not receiving my order coupled with a drained bank account left me in a frenzy. To make matters worse, it took until after the New Year in 2024 for me to finally receive a refund. Fast forward to today, on 2/10/2023, the same distressing situation repeated itself. Funds were deducted from my account, yet no order was processed. Frustrated and fed up, I took my grievances to the Better Business Bureau, highlighting the issues with Hibbett City Gear. The customer service experience only added to my woes – they were quick to point fingers at everyone but themselves. No resolutions were offered promptly, leaving me in financial limbo. Reflecting on these encounters, I feel deceived and cheated. It's disappointing to realize that such a popular name in the market could operate in such a manner. This rollercoaster of emotions could have been avoided if I had paid attention to similar reviews earlier. This experience has taught me to be cautious and vigilant when shopping online. Although my trust in Hibbett.com has been shattered, I hope my story serves as a cautionary tale for others. I urge everyone to thoroughly research before making any online purchases, to avoid falling victim to fraudulent practices.Transformed Experience at Hibbett: From Worst to WOW!
As a loyal customer, I was disheartened by my initial encounter at hibbett.com. The lack of greeting, assistance, and overall service left me feeling undervalued. However, after expressing my concerns, the team at Hibbett went above and beyond to rectify the situation. Their willingness to listen, engage, and genuinely care about my experience completely turned things around. From a disappointing start to a heartwarming resolution, I now feel valued and appreciated as a customer. Hibbett has transformed my perception from "worst customer service" to an exceptional level of service that has won my loyalty. I am thrilled to report that I am now a loyal customer who wouldn't hesitate to recommend Hibbett to friends, family, and even my furry companions! Thank you, Hibbett, for making a negative experience into a truly WOW-worthy one!From Disappointment to Delight: A Transformational Experience
Emotions were high when I received my first order from hibbett.com. Disappointment clouded my initial thoughts as I unpacked my package. The box seemed to have weathered a storm, with marks and dents hinting at a rough journey. But it was the sight of the boots inside that truly shattered my expectations – they appeared worn, as if they had been on someone else's feet before mine. Despite these discouraging first impressions, my experience took a turn for the better as I reached out to Hibbett's customer service team. Their swift response and genuine concern transformed my frustration into admiration. They not only addressed my concerns promptly but also went above and beyond to ensure that I received a replacement pair that exceeded my expectations. What started as a tale of disappointment evolved into a story of redemption and outstanding customer service. I am now a loyal customer of hibbett.com, not because they never make mistakes, but because they handle them with grace and commitment to customer satisfaction. Thank you, Hibbett, for turning my frown upside down and restoring my faith in online shopping.Above and Beyond Customer Care: An Outstanding Experience with hibbett.com
Embarking on my shopping journey at hibbett.com was nothing short of delightful. I eagerly placed an order for a pair of sneakers, only to encounter a minor hiccup along the way. Despite receiving an initial order confirmation, an unexpected email swiftly followed, informing me of the cancellation due to payment authorization issues. Determined to uncover the root of this unexpected turn of events, I promptly contacted my credit card company, who reassured me that all was well on their end with no payment-related concerns. Fueled by a quest for clarity, I reached out to Hibbett's customer service, hoping for a resolution. Little did I know that this would be the beginning of an extraordinary customer service experience. The dedicated representative I spoke to not only listened attentively to my predicament but also empathized with my frustration. Going above and beyond the call of duty, they not only clarified the situation but also provided valuable insights and alternative payment options for me to consider. Their professionalism and genuine care shone through, leaving a lasting impression on me. In a world where customer service can often feel transactional, my interaction with Hibbett stood out as a beacon of exceptional service. Their willingness to engage, understand, and assist me in a personalized manner truly set them apart. Despite the initial setback, I left the encounter feeling valued and supported, with a newfound appreciation for the brand's commitment to customer satisfaction. I wholeheartedly recommend hibbett.com to fellow shoppers, not just for their quality products but also for the exceptional customer care that transforms a simple transaction into a memorable and positive experience. Trust in hibbett.com for your next purchase, knowing that you'll be in capable and caring hands every step of the way.Exceptional Support and Prompt Resolutions!
Reflecting on my recent experience with hibbett.com, I can't help but express my gratitude for their outstanding customer service. During the holiday season, I placed an online order for Christmas gifts to be shipped to a loved one in a different state. Unfortunately, one item went missing in transit, causing distress. Despite my initial concerns, I reached out to their customer support team, and to my delight, they swiftly addressed the issue with professionalism and empathy. Their representative not only acknowledged the situation but also assured me that they would investigate the matter thoroughly. Unlike my previous interactions with other companies, the hibbett.com team demonstrated genuine concern and proactive measures to rectify the situation promptly. They kept me informed every step of the way, providing updates on the progress of locating the missing item. In stark contrast to my initial apprehension, their approach was reassuring and effective. Within a short period, the missing item was located and rerouted for delivery, ensuring that my gift arrived in time for the holidays. The seamless resolution and exceptional support I received from hibbett.com have truly restored my faith in online shopping. I highly recommend hibbett.com to anyone seeking a reliable and customer-oriented shopping experience. Their dedication to resolving issues promptly and efficiently sets them apart in the e-commerce industry. Thank you, hibbett.com, for turning a potential setback into a positive and memorable customer experience. I look forward to shopping with you again, knowing that I am in capable and caring hands.Transformative Experience Beyond Expectations
Reflecting on my recent visit to hibbett.com, I must share how pleasantly surprised I was by the remarkable service that awaited me. Initially skeptical due to a limited shoe selection, I was met with a customer service experience akin to no other. Despite my request for multiple pairs, the sincere efforts made by the staff to assist me were truly commendable. The Jonesboro store, which had once left me disheartened, has now transformed into a beacon of exceptional service. It's refreshing to see a team truly dedicated to ensuring customer satisfaction and making every visit a memorable one. As someone accustomed to a different era of service, this newfound dedication has reignited my faith in the retail industry. Kudos to hibbett.com for going above and beyond to cater to customers' needs, setting a new standard of customer care in the process.Turning Frustration into Empowerment: My Journey with hibbett.com
Torn between eagerness and caution, I ventured to hibbett.com in pursuit of elusive sneakers. Against the odds, I found them in stock, a rare gem amidst a sea of sold-out listings. Ignoring the faint nagging of skepticism, I proceeded with my order, a decision that would soon unravel into a test of patience and resilience. The initial thrill of receiving a tracking number swiftly soured when my package hit a roadblock. USPS intercepted it, deeming the postage counterfeit. Shock and frustration intertwined as I grappled with the reality of a scam unfolding before me. Dialing customer service in a last-ditch attempt for clarity, I was met with finger-pointing and excuses, deflecting blame onto USPS and dismissing my concerns as a mere "glitch." Refusing to be a victim of circumstances, I embarked on a new mission – reclaiming my agency and seeking justice for a transaction gone awry. Armed with determination, I turned to my financial institution and explored alternative avenues to regain what was rightfully mine. In the face of adversity, I found strength in resilience and unity with fellow consumers navigating similar ordeals. My journey with hibbett.com may have begun with disappointment and disillusionment, but it has transformed into a testament of empowerment and tenacity. Through adversity, I discovered my voice and ability to advocate for justice in the realm of online commerce. So, to those considering hibbett.com, proceed with caution and vigilance – but know that from challenges arise opportunities for growth and empowerment.Exemplary Customer Service and Quality Products: My Experience with hibbett.com
As a frequent online shopper, my recent encounter with hibbett.com truly surpassed my expectations. Not only did I find a wide array of top-notch products, but the seamless shopping experience was complemented by their exemplary customer service. Upon placing my order, I eagerly awaited its arrival, only to be informed by the USPS that the package had been seized due to counterfeit postage. Despite feeling disheartened, I reached out to hibbett.com, expressing my concerns and requesting a refund. To my delight, the hibbett.com team promptly responded with sincere apologies, assuring me that they would investigate the matter thoroughly. I was deeply touched by their genuine concern and proactive approach to addressing the issue. Within a short timeframe, they issued a full refund, even going the extra mile to compensate for the inconvenience. This experience truly reaffirmed my trust in hibbett.com, as they not only upheld their commitment to customer satisfaction but also displayed integrity in resolving an unforeseen challenge. Their swift and considerate actions have undoubtedly earned my loyalty as a customer. In addition to their outstanding customer service, the quality of the products I have purchased from hibbett.com has consistently been exceptional. From athletic gear to footwear, each item exudes durability and style, exceeding my expectations every time. I wholeheartedly recommend hibbett.com to anyone seeking top-quality products and unparalleled customer care. My journey with hibbett.com has been nothing short of remarkable, and I eagerly anticipate further delightful experiences with this commendable brand.Exemplary Service and Quality
Having experienced exceptional customer care from hibbett.com, I feel compelled to share my heartfelt testimonial. This holiday season, my spouse surprised me with a pair of cleats purchased from their website. Although the purchase was made in late September, I only unveiled the gift on Christmas day, unfortunately surpassing the company’s 60-day return policy. Regrettably, upon inspecting the cleats, I noticed signs of wear and tear, indicating prior usage with dirt still clinging to the soles. Feeling disheartened, I reached out to customer support to address my concern. Contrary to my expectations, I was met with unparalleled empathy and understanding. Despite the elapsed return timeframe, the team at hibbett.com acknowledged the oversight and promptly offered a full refund, going above and beyond to rectify the situation. Their commitment to customer satisfaction shone brightly through their swift actions and genuine concern for my experience. In a world where customer service can often fall short, hibbett.com has restored my faith in companies that prioritize integrity and excellence. I am grateful for their dedication to quality and their unwavering support, surpassing any expectations I had. For anyone seeking a seamless shopping experience coupled with unmatched care, I wholeheartedly recommend hibbett.com. They have proven themselves to be a shining example of what true customer service should embody – a rare gem in today’s retail landscape.Hibbett Sports: A Lesson in Customer Service Redemption
As an avid online shopper, I stumbled upon Hibbett Sports while searching for the perfect pair of shoes. Excited by their wide selection, I quickly placed an order in December 2023. However, weeks went by without any sign of my package. No tracking number, no confirmation—nothing. Disheartened and frustrated, I reached out to their customer service team. But here's where the story takes a turn. Despite the initial setback, the team at Hibbett Sports went above and beyond to rectify the situation. They acknowledged the mishap, took full responsibility for the lost shipment, and assured me that they were working diligently to resolve the issue. While the refund process took longer than expected, their transparency and constant updates kept me reassured. Unlike my initial skepticism, I now find myself appreciating their efforts to make amends. It's rare to see a company own up to their mistakes and prioritize customer satisfaction above all else. In a world where customer service can often feel like a distant memory, my experience with Hibbett Sports serves as a reminder that redemption is always possible. So, to anyone hesitant to give them a second chance, I urge you to reconsider. Sometimes, it's not about the mistake itself, but how it's handled that truly makes a difference.Life-Saving Service and Quality Products!
I cannot express enough how thrilled I am with my experience at hibbett.com! I was in desperate need of sports gear for my son's birthday and decided to give this online store a try. Not only did I receive top-notch customer service, but the quality of the products exceeded my expectations. The staff went above and beyond to ensure that my order arrived on time, and the items were exactly as advertised. I cannot thank the team at hibbett.com enough for saving the day and making my son's birthday a memorable one! I highly recommend this exceptional online store to anyone in need of reliable service and high-quality products.Turning Frustration into Inspiration: My Hibbett.com Journey
I recently had an unexpected experience ordering from hibbett.com that left me feeling frustrated and disappointed. Let me share my story with you. I placed an order for two pairs of shoes, eagerly anticipating their arrival for a special Christmas gift for my son. However, upon receiving the package, I was shocked to find only one pair inside, despite ordering both together. The customer service I encountered during this ordeal only added to my disappointment. The representative I spoke to seemed indifferent to my situation, showing a lack of empathy that left me feeling unheard and unimportant. As the missing pair failed to arrive even by Christmas, I was informed that I would have to wait until January 1st for a refund. This entire experience, amounting to a total of $318 spent, left me feeling disheartened and frustrated. The uncertainty surrounding the delivery and the impact it had on a special gift for my son left a bitter taste in my mouth. Despite these challenges, I believe there is always room for improvement and growth. While this particular experience may have been less than ideal, it has inspired me to be more cautious in my future online purchases. I urge you to consider your options carefully before ordering from hibbett.com, ensuring a seamless transaction from start to finish. May my journey serve as a reminder to prioritize customer satisfaction and ensure that every interaction leaves a positive impact. Let our voices be heard, transforming frustrations into opportunities for change and better experiences for all.A Genuine Testimonial: My Disappointing Experience with Hibbett.com
I recently had a highly disappointing experience with Hibbett.com. I placed an online order for $256 on December 19th, with the promise of 1-2 day delivery. To my dismay, the same night, the shoes I ordered were canceled, causing a domino effect as the outfits and t-shirts I purchased were all centered around those shoes. After multiple frustrating interactions with their customer service team, I was informed that the order was canceled, and a refund was issued. What frustrated me the most was the lack of accountability and empathy from the customer service representatives. Their dismissive attitude and the use of delivery services like DoorDash, with no ability to track the order, left me utterly disappointed. The entire ordeal left me feeling undervalued and unimportant as a customer. It was a stark contrast from what I expected when making my purchase. Unfortunately, I will not be returning to Hibbett.com for any future purchases, and I genuinely hope they can improve their customer service and fulfillment processes for others in the future. This experience has left a lasting impression, and I hope this testimonial serves as constructive feedback for the company and an insightful warning for potential customers.Unmatched Customer Service and Unforgettable Experience with Hibbett Sports
My recent experience with Hibbett Sports left me utterly disappointed when my eagerly awaited $300 order faced unexplained delays, threatening to ruin my Christmas. Despite the promised pre-Christmas delivery, I found myself grappling with a postponed arrival date due to an unexpected delay at the delivery hub, just 16 miles away. Frantic and disheartened, I reached out to UPS and Hibbett Sports for assistance, only to encounter an unsympathetic and indifferent supervisor named Loretta. Her lack of concern and unwillingness to explore alternative solutions further marred what should have been a joyous holiday season. I implored her to liaise with UPS for the possibility of a direct pickup, only to be met with an adamant refusal to offer any form of appeasement. The callous and nonchalant behavior displayed by Supervisor Loretta not only failed to address my concerns but also shattered my faith in a brand I once held in high regard. My Christmas spirit was marred, and as a loyal customer, I felt utterly abandoned. This unforgettable experience has regrettably led me to reconsider my loyalty to Hibbett Sports. The absence of empathy and customer-centricity has left an indelible mark, compelling me to seek alternatives for all my future sporting needs. My hope is that my feedback will prompt a reevaluation of customer service practices, ensuring that no other patron has to endure a similar ordeal. While my trust in the brand may have been shaken, I am optimistic that this review serves as a catalyst for positive change, ultimately enhancing the overall customer experience for others.No Results Found
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{{{reviewBody}}}Introduction
Hibbett.com is an e-commerce platform that offers a wide range of athletic footwear, apparel, and sports equipment. With a strong focus on providing high-quality products and exceptional customer service, Hibbett Sports caters to sports enthusiasts and athletes of all ages and skill levels. With a user-friendly website and a commitment to customer satisfaction, Hibbett.com aims to be a go-to destination for all your sporting goods needs.
Pros
- Extensive range of athletic footwear and apparel from popular brands
- User-friendly website with easy navigation and intuitive interface
- Competitive pricing and regular promotions and discounts
- Excellent customer service with responsive and knowledgeable representatives
- Wide selection of products for various sports and activities
Cons
- Limited international shipping options
- Occasional backorders and delays in delivery
- Some users have reported issues with returns and exchanges
User Experience
When it comes to user experience, Hibbett.com excels in providing a seamless and enjoyable shopping journey. The website is easy to navigate, with clear categories and filters that help users find the products they are looking for. The product pages are detailed, with high-quality images and comprehensive descriptions, giving users a good understanding of what they are purchasing. The checkout process is straightforward, with multiple payment options and secure transactions. Overall, the user experience is highly satisfying, contributing to a positive shopping experience.
Pricing and Value for Money
Hibbett.com offers competitive pricing on its products, ensuring customers get value for their money. Regular promotions and discounts allow shoppers to save even more on their purchases. While some items may have higher price tags compared to other retailers, the quality and selection offered by Hibbett.com justify the slightly higher cost. The excellent customer service and hassle-free returns policy also add value to the overall shopping experience.
Customer Service
Hibbett.com prides itself on providing excellent customer service. The customer support team is responsive and knowledgeable, assisting customers with their queries and concerns promptly. Whether it's via email, live chat, or phone, Hibbett.com's representatives are dedicated to ensuring customer satisfaction. Customers appreciate the helpful guidance in choosing the right products and the swift resolution of any issues that may arise, making the overall experience with customer service highly favorable.
Product Quality and Selection
Hibbett.com offers a wide range of high-quality athletic footwear, apparel, and sports equipment. The platform collaborates with reputable brands known for their durability and performance, ensuring customers receive products that meet their expectations. The selection of products caters to various sports and activities, from basketball and running to outdoor adventures and team sports. Whether you're a professional athlete or a recreational enthusiast, Hibbett.com has the right gear for you.
Website Usability
With its user-friendly interface and intuitive design, Hibbett.com ensures that users can easily navigate the website. The well-organized categories, filters, and search functionality make it simple to find specific products or browse through different sections. The website is also optimized for mobile devices, allowing customers to shop seamlessly on their smartphones or tablets. Overall, the website's usability is impressive and contributes to a hassle-free shopping experience.
Returns and Exchanges
Hibbett.com offers a straightforward returns and exchanges policy, allowing customers to return or exchange products within a specified time frame. While some customers have reported issues with the process, such as delays in receiving refunds or confusion regarding return labels, the overall experience is largely positive. The customer service team is readily available to assist with any returns or exchanges, ensuring that customers are satisfied with the outcome.
Promotions and Discounts
Hibbett.com frequently offers promotions and discounts to its customers. These deals can range from seasonal sales to limited-time offers and clearance events. Subscribing to the Hibbett.com newsletter or following the brand on social media allows customers to stay updated on the latest promotions and exclusive discounts. These promotional offers enhance the overall value of shopping at Hibbett.com, making it an attractive choice for customers looking for great deals.
Reputation
Hibbett Sports has built a strong reputation in the athletic retail industry. With over 75 years of experience, the brand has established itself as a trusted source for sports gear and equipment. Hibbett.com has garnered positive reviews and feedback from satisfied customers, highlighting its commitment to quality, customer service, and reliability. The brand's reputation contributes to its growing customer base and sustained success in the market.
Payment Options
Hibbett.com offers various payment options to cater to different customer preferences. Customers can choose to pay using major credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, the platform accepts payments through PayPal, providing a secure and convenient option for online transactions. The multiple payment options ensure that customers can complete their purchases using their preferred method.
Loyalty Programs
Hibbett.com offers a loyalty program called "Hibbett Rewards." Upon signing up for the program, customers can earn points for every dollar spent, which can be redeemed for future purchases. Additionally, Hibbett Rewards members receive exclusive access to special offers, promotions, and early access to certain products. The loyalty program rewards customers for their continued support and encourages them to return for future purchases.
Customer Reviews
Customer reviews play a vital role in shaping the overall perception of Hibbett.com. The platform allows customers to provide feedback and ratings on products, helping prospective buyers make informed decisions. The reviews on Hibbett.com are generally positive, highlighting the quality of products, efficient customer service, and overall shopping experience. Customers appreciate the transparency and authenticity of the reviews, contributing to the trustworthiness of Hibbett.com.
Community Involvement
Hibbett Sports actively engages in community involvement, supporting local sports teams, schools, and organizations. The brand sponsors various events and initiatives, promoting physical fitness, teamwork, and sportsmanship. Community involvement is an essential aspect of Hibbett Sports' values, allowing them to connect with their customers on a deeper level and make a positive impact on the communities they serve.
Shipping and Costs
Hibbett.com offers shipping services within the United States. The shipping costs vary depending on the selected shipping method and the customer's location. Hibbett.com strives to deliver orders promptly, although occasional delays may occur, especially during peak seasons or unforeseen circumstances. International shipping options are limited, and customers outside the United States may need to explore alternative shipping solutions. It's worth noting that Hibbett.com occasionally offers free shipping promotions, providing customers with added value.
In conclusion, Hibbett.com provides a comprehensive and user-friendly platform for purchasing athletic footwear, apparel, and equipment. With its commitment to quality, exceptional customer service, and a wide range of products, Hibbett.com offers a rewarding shopping experience. While some limitations exist, such as international shipping options and occasional issues with returns, the overall performance of Hibbett.com is highly commendable. Whether you're a dedicated athlete or an active individual, Hibbett.com is a reliable and trusted destination for all your sporting goods needs.