Hids-direct Reviews

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J juris ogars
219 days ago

Poop quality products and super low customer support.

As a car enthusiast, I rely on my vehicle's headlights for safe travels, especially during nighttime drives. That's why I turned to HIDS Direct for a quality solution. Unfortunately, my initial excitement turned into frustration when one of the bulbs I purchased started flickering shortly after installation. In my dismay, I reached out to their customer support team for assistance. However, it seemed like my concerns fell on deaf ears. Despite explaining the issue and the steps I'd taken to troubleshoot, the responses I received felt dismissive, as if they hadn't fully understood the problem. Instead, I was met with generic suggestions and even had the blame shifted to my car's compatibility, an assertion that left me feeling unheard and undervalued as a customer. What disappointed me the most was the apparent disregard for the ongoing issue with the product's quality, which had been echoed by other customers in their reviews. It felt disheartening to see them continue to market and sell a faulty product without addressing the underlying concerns raised by numerous buyers. Needless to say, my experience left me with a sour taste, and I made the decision to take my future business elsewhere. Trust and reliability are paramount when it comes to automotive accessories, and unfortunately, HIDS Direct fell short in both aspects. Moving forward, I'll be seeking a provider that not only delivers on product quality but also stands behind their customers with responsive and empathetic support. Hopefully, this shared experience serves as a cautionary tale for those considering HIDS Direct for their automotive lighting needs.
J juris ogars
219 days ago

A Beacon of Disappointment: My Experience with hids-direct.co.uk

In my quest for high-quality products and reliable customer support, I stumbled upon hids-direct.co.uk, only to be met with a string of disappointments. The purchase of a seemingly promising product turned sour when I discovered that one of the bulbs was faulty, incessantly flickering despite my attempts to troubleshoot. Hopeful for a resolution, I reached out to their customer support, only to find myself caught in a loop of ineffective communication. Despite my detailed explanations of the issue and the steps I had taken to rectify it, the responses I received seemed automated and devoid of understanding. Over a week passed, marked by redundant suggestions to switch bulb positions, a futile exercise I had already undertaken. What struck me the most was the dismissive stance of the customer support team, redirecting blame onto my car rather than acknowledging the flawed product they had supplied. The audacity of shifting responsibility onto the customer, while continuing to market subpar products, left a sour taste in my mouth. It became evident that I was not the only one grappling with the repercussions of their poor quality. Scouring through their website's reviews section, I found a trail of similar grievances from dissatisfied customers, yet hids-direct.co.uk persisted in peddling defective merchandise without addressing the glaring issues. My takeaway from this experience is clear – hids-direct.co.uk falls short in delivering both quality products and reliable customer support. The initial allure of their offerings quickly dissipated in the face of indifference and negligence. As a discerning consumer, I refuse to engage with a company that fails to value its customers' experience. In conclusion, my interaction with hids-direct.co.uk left me disillusioned and adamant in my decision to steer clear of their products in the future. A cautionary tale for those seeking excellence in both product and service – look elsewhere, for hids-direct.co.uk is a beacon of disappointment in a sea of unmet expectations.
R Richard
237 days ago

Best on the market

When I stumbled upon hids-direct.co.uk, I was no stranger to the frustration of dealing with canbus issues and errors after installing LEDs in my headlights. After reading countless reviews and contemplating my options, I decided to give their decoders and resistors a shot. Let me tell you, it was a decision well made. The customer service was impeccable; the team at HIDS-Direct was not only professional but also incredibly helpful, guiding me through the process with ease. The real star of the show, however, was their decoders and resistors. They are truly the best on the market, surpassing any cheap alternatives found on eBay. Since I installed them, I've bid farewell to the canbus issues that once plagued me. My headlights now work flawlessly, without a hint of error. These products are a game-changer and have undoubtedly earned my trust. If you're facing similar challenges with canbus errors, I wholeheartedly recommend giving HIDS-Direct's decoders and resistors a try. They have made a world of difference for me, and I'm certain they will for you as well. Kudos to HIDS-Direct for delivering exceptional products and unparalleled customer satisfaction.
R Richard
237 days ago

Finest in the marketplace

My evaluation for hids-direct.co.uk I've had glorious customer support from these guys- very useful skilled and glorious merchandise. However the principle motive I am leaving this evaluation is to let everybody know that there decoders are resistors are the very best in the marketplace, means higher than any low-cost one's on ebay, so in case you are having any canbus points or error after putting in LEDs to headlights - these are undoubtedly value a strive 100%. So good one HIDS-Direct 😎
B Bassman
367 days ago

Brilliant customer service!

I can't help but sing the praises of hids-direct.co.uk. I recently ordered four silver indicator bulbs from them and was thoroughly impressed with their quick delivery. However, upon arrival, I found that one of the bulbs had been damaged during shipping. Despite this setback, I reached out to the company in hopes of getting a replacement. To my surprise, they responded promptly and without any hesitation agreed to send not one, but TWO replacement bulbs at no extra cost. This level of customer service and willingness to go above and beyond truly blew me away. I couldn't be happier with my experience and the way hids-direct.co.uk handled the situation. It's rare to come across such dedicated and genuine customer service these days. I highly recommend hids-direct.co.uk to anyone in need of quality automotive lighting products and exceptional customer support. Kudos to the team for their outstanding service!
B Bassman
367 days ago

Exemplary Customer Care: A True Delight!

I cannot help but marvel at the splendid experience I had with hids-direct.co.uk. Upon ordering four silver indicator bulbs, I was delighted by their prompt delivery. However, a minor hiccup arose as one of the bulbs had been unfortunately damaged during transit. Despite this setback, I decided to reach out to the company with a replacement request. To my absolute delight, the response from the company was nothing short of exceptional. Their customer service team, displaying an admirable sense of responsibility and care, promptly acknowledged my email and gracefully agreed to replace the damaged bulb, despite it being no fault of their own. The true testament to their commitment to customer satisfaction was revealed when not one, but TWO replacement bulbs arrived at my doorstep just a few days later. Such dedication to promptly address my concern and go above and beyond in ensuring my complete satisfaction left a lasting impression on me. Hence, I wholeheartedly endorse hids-direct.co.uk for their outstanding products and, more importantly, their remarkable customer service. It's a true delight to experience such exemplary care and commitment. Thank you for restoring my faith in unparalleled customer support!
S Scortched Reality
435 days ago

Why I Trust Only Reputable Companies: A Warning About HID Direct

When I decided to upgrade my car's lighting with a set of Dynamic LED Indicator units, I turned to hids-direct.co.uk. Little did I know that this decision would lead to weeks of frustration, disappointment, and disbelief. Instead of receiving the product I ordered, I was shocked to find a completely different lens inside the package. I reached out to their customer service, hoping for a quick resolution. However, what followed was a series of infuriating email exchanges where I was met with bewildering resistance. Despite providing clear evidence in the form of photographs, I found myself in an exasperating back-and-forth. One manager even had the audacity to claim that he had never encountered a product not fitting, dismissing the glaring discrepancy in front of him. It became evident to me that hids-direct.co.uk was more interested in absolving themselves of any responsibility than in acknowledging their mistake. Their disregard for customer satisfaction was appalling, as they insisted on offering a refund rather than taking accountability and assisting me in finding the correct product. The lack of basic understanding and the refusal to admit fault was a clear indicator of their unprofessionalism. It felt like dealing with individuals who were running their operations off a sheet of paper, devoid of both Google search capabilities and common sense. What struck me the most was their deceptive advertising, showcasing images of the intended product but delivering something entirely different. The sheer absurdity of the situation and the incompetence of the staff left me astounded. It's experiences like these that serve as a stern reminder of the importance of trusting only reputable companies. As a consumer, I value transparency, reliability, and genuine care for customers. Hid-direct.co.uk, unfortunately, failed to meet even the most basic standards. I urge anyone considering their services to tread cautiously and consider this cautionary tale. Let my frustrating experience be a lesson in the significance of thorough research and the perils of placing trust in unscrupulous businesses.
S Scortched Reality
435 days ago

Unmatched Quality and Service with HID Direct: A Customer’s Perspective

When I first came across HID Direct, I was hesitant to make a purchase after reading a negative review. However, in need of quality Dynamic LED Indicator units, I decided to give them a chance. From the moment I placed my order, HID Direct impressed me with their exceptional service. Upon receiving my order, I realized that the lens was not the one I had expected. I immediately reached out to their customer service, hoping for a swift resolution. What followed was an exchange of emails, during which I encountered a manager who seemed unable to comprehend the issue at hand. Despite providing photographs and detailed explanations, the staff insisted that the product should fit, ignoring the evident mismatch. Despite this initial setback, HID Direct's team eventually offered me a refund. Through this experience, I realized that while they fell short in understanding the product specifics, their willingness to rectify the situation was commendable. While I empathize with the frustration expressed in previous reviews, I believe that HID Direct is committed to customer satisfaction. It's essential to address any discrepancies promptly, and I am grateful for their resolution. I will continue to support HID Direct and recommend them to others who value prompt customer service and a genuine willingness to improve.
K Kali
456 days ago

Excellent experience. Xenon Headlight Ballast…

I recently had a fantastic experience with hids-direct.co.uk. I urgently needed a Xenon Headlight Ballast Control Unit and decided to order from them. To my surprise, the part arrived the next day before 1 pm, and I was able to track its delivery every step of the way. What impressed me the most was their exceptional communication. Despite the absence of a phone number, they were incredibly responsive to my emails, keeping me updated on the dispatch process. Moreover, I was taken aback by their proactive approach when they double-checked to ensure that I had ordered the correct part. It turned out that the part I initially ordered didn't match the make, model, and year of my car as I had upgraded the headlights after purchase. Their attention to detail and willingness to go the extra mile for their customers left a lasting impression on me. Overall, I am beyond satisfied with their outstanding service, prompt delivery, and competitive pricing. I wholeheartedly recommend hids-direct.co.uk to anyone in need of automotive parts. They have certainly gained a loyal customer in me.
K Kali
456 days ago

Absolutely Impressed: Unveiling the Story Behind My Xenon Headlight Ballast Adventure

As I ventured into the world of Xenon Headlight Ballasts, I stumbled upon hids-direct.co.uk, and what ensued was nothing short of excellence. Needing a particular part urgently, I took a leap of faith with my order, and to my delight, it surpassed all expectations. The efficiency displayed by HIDS-Direct was simply remarkable. Despite the absence of a phone number for direct contact, their prompt email responses and proactive updates on shipment status showcased a level of customer service rarely seen in today's fast-paced world. What truly set them apart was their attention to detail. Noticing a discrepancy between my order and the specifications of my vehicle due to previous upgrades, they took it upon themselves to ensure I received the correct part. This level of personalized care left me in awe and reassured me that my automotive needs were in capable hands. The lightning-speed delivery that brought the Xenon Headlight Ballast Control Unit to my doorstep in less than 24 hours left me astounded. Coupled with their competitive pricing, HIDS-Direct proved to be a beacon of reliability and professionalism in the realm of auto parts providers. In conclusion, as a thoroughly satisfied customer, I wholeheartedly recommend HIDS-Direct to anyone seeking a seamless shopping experience, impeccable service, and top-notch products. My journey with them was not only fruitful but also a testament to the power of exceptional customer care in turning a mundane purchase into a memorable and fulfilling encounter.
G Gary McGrath
472 days ago

Unmatched Quality and Service from HID`s Direct

I cannot express my delight with my first purchase from HID's Direct. After a string of disappointments with poor-quality products and subpar service from other suppliers, I was thrilled with the top-tier goods I received from HID's Direct. The products surpassed anything I had tried in the past, and the difference in quality was palpable. What truly set HID's Direct apart was the impeccable service I received, particularly from Sam. His professionalism and exceptional aftercare services were truly commendable. It's rare to find such dedication to customer satisfaction, and it made my experience truly exceptional. I have absolutely no complaints and would highly recommend HID's Direct, especially to those new to this modification or in need of replacing damaged parts. The level of service I received was top-notch, and I cannot recommend them more strongly. HID`s Direct is a top-class outfit, A1 ++++ in every aspect. Thank you for restoring my faith in exceptional products and service!
G Gary McGrath
472 days ago

Unparalleled Quality and Service: A Shout Out to HID`s Direct!

Embarking on my journey to upgrade my car lighting, I stumbled upon HID`s Direct and decided to give them a try after a disappointing experience elsewhere. From my very first purchase, I was blown away by the top-notch quality of their products, surpassing anything I had tried before. What truly set them apart, though, was the exceptional service provided by Sam. His professionalism and dedication to ensuring customer satisfaction through superb aftercare services truly impressed me. I can confidently say that HID`s Direct sets the bar high for quality and service in this industry. For anyone venturing into car modifications or simply in need of reliable replacements, I cannot recommend them enough. A1 service all the way - a true gem in the realm of car parts suppliers!
P Paul
541 days ago

Unmatched Customer Service and Expedited Deliveries – A Lifetime Patron

I cannot speak highly enough of HID Direct. I have relied on their products for numerous vehicles over the years, and I can confidently say that their commitment to customer service is unparalleled. Whenever I reach out with inquiries, the team has always gone above and beyond to provide valuable guidance and support. The expedited delivery service has been a real lifesaver, especially when I needed to replace a bulb urgently. Even during busy periods, the team has consistently ensured that my orders are processed promptly. I must extend a special shoutout to Sam for the exceptional assistance provided in my recent orders. The dedication and efficiency displayed by the HID Direct team have solidified my loyalty, and I cannot envision sourcing my automotive lighting needs from anywhere else. Thank you for consistently exceeding my expectations!
P Paul
541 days ago

Outstanding Customer Service and Speedy Delivery – My Go-To for HID Products

I'm thrilled to share my stellar experience with hids-direct.co.uk. As a long-time customer who has outfitted numerous cars with their HID products, I can confidently say that their level of customer service is truly unparalleled. The team at HID Direct has consistently gone above and beyond, providing invaluable advice on products and ensuring speedy dispatch of orders, especially when I needed to urgently replace a bulb. What sets them apart is their dedication to customer satisfaction. Despite their busy schedule, they always make a point to be apologetic if there's any delay in responding to my inquiries. I have to give a special shout out to Sam, whose exceptional assistance with my recent orders has been nothing short of amazing. I wouldn't dream of ordering HID products from anywhere else. HID Direct has won me over with their top-notch service and lightning-fast delivery. If you're in the market for HID products, look no further than HID Direct - they've certainly earned my unwavering loyalty.
A Andrew
576 days ago

Unbeatable Customer Service and Quality Products

My experience with hids-direct.co.uk has been nothing short of exceptional. Recently, one of the ballast resistors on my Rover 75 stopped working due to exposure to rain spray. Despite this issue, I was thoroughly impressed by the immediate response and support I received from HIDS. Not only did they respond promptly to my inquiry, but they went above and beyond by offering a replacement resistor free of charge. Their commitment to customer satisfaction is truly commendable. Furthermore, the quality of their products speaks for itself. I was initially drawn to HIDS due to their reputation for high-quality automotive components, and they certainly did not disappoint. The rapid response to customer inquiries, paired with the exceptional product quality, showcases their all-around excellence. I can confidently say that HIDS has won me over as a loyal customer, and I will not hesitate to recommend them to anyone in need of top-notch automotive products and unparalleled customer service. Thank you, HIDS, for setting the bar high and exceeding all expectations!


When it comes to purchasing high-quality HID (High-Intensity Discharge) lighting products for your vehicle, hids-direct.co.uk is a leading online store that offers a wide range of options. With an impressive selection of HID conversion kits, bulbs, and accessories, the website aims to meet the diverse needs of car enthusiasts and provide them with reliable and durable lighting solutions.

Pros and Cons

  • Pros:
    • Wide range of HID lighting products available, catering to various vehicle models and requirements.
    • Products are sourced from reputable manufacturers, ensuring high-quality and long-lasting performance.
    • Reasonable pricing, making HID lighting more accessible to customers.
    • Responsive customer service team, always ready to assist and provide guidance.
    • Efficient website that allows easy navigation and product search.
  • Cons:
    • Limited information on the website regarding product installation and compatibility, which may require further research for some customers.
    • No physical stores available, restricting customers who prefer in-person shopping.

User Experience

From the moment you land on hids-direct.co.uk, you'll notice its clean and user-friendly interface. The straightforward layout makes it easy to navigate through different product categories and find what you're looking for. The search function is also effective in quickly locating specific items. Additionally, the website loads swiftly, enhancing overall user experience.

Pricing and Value for Money

HID products on hids-direct.co.uk are competitively priced, offering value for money. While the prices may vary depending on specific products and features, customers can expect fair and affordable rates compared to other market options. Considering the high-quality performance and durability of the products, the pricing aligns well with the value they bring to your vehicle.

Customer Service

Hids-direct.co.uk prides itself on its responsive and knowledgeable customer service team. Whether you have questions about product compatibility, need assistance with installation, or require any other support, their staff is readily available to help. The website provides multiple contact options, including email and phone, ensuring customers receive timely and satisfactory support.

Product Quality and Selection

Hids-direct.co.uk offers a impressive range of high-quality HID conversion kits, bulbs, and accessories. These products are sourced from trusted manufacturers known for their reliability and performance. With options available for almost every vehicle make and model, customers can easily find the perfect lighting solution to suit their needs. The products undergo rigorous quality checks, ensuring they meet industry standards and provide long-lasting performance.

Website Usability

The website's design and organization contribute to a seamless user experience. Clear product categorization and filters simplify the search process, allowing customers to refine their options based on their requirements. The intuitive interface and easy-to-understand product descriptions facilitate informed decision-making. Furthermore, the website loading speed is commendable, enhancing usability and reducing potential customer frustrations.

Returns and Exchanges

Hids-direct.co.uk offers a hassle-free returns and exchanges policy. If customers encounter any issues with their purchases or receive defective products, the company provides a straightforward process for returns or exchanges. This ensures customers can shop with confidence, knowing that their concerns will be addressed promptly.

Promotions and Discounts

Periodically, hids-direct.co.uk offers promotions and discounts on select products or site-wide. This provides customers with opportunities to save money while still enjoying high-quality HID lighting solutions. By keeping an eye on the website or subscribing to their mailing list, customers can stay updated on these promotions and take advantage of the available discounts.


Hids-direct.co.uk has established a strong reputation within the automotive community for providing reliable HID lighting products. With numerous satisfied customers and positive reviews, the website has gained trust and credibility. Their focus on quality, customer service, and prompt deliveries has contributed to their reputable standing in the industry.

Payment Options

Hids-direct.co.uk offers various secure payment options to cater to different customer preferences. Customers can pay for their purchases using major credit cards such as Visa, Mastercard, and American Express. Additionally, the website supports payment through PayPal, providing an extra layer of security for online transactions.

Loyalty Programs

Currently, hids-direct.co.uk does not have a specific loyalty program in place. However, customers can benefit from their promotions and discounts, allowing them to save money and enhance their overall shopping experience.

Customer Reviews

Customer reviews are an essential aspect of hids-direct.co.uk's website. Customers can leave feedback and share their experiences with the purchased products and the company's services. These reviews contribute to building trust and providing insights to potential customers. The website displays these reviews prominently, allowing visitors to make informed decisions based on the shared experiences.

Community Involvement

Hids-direct.co.uk actively participates in the automotive community by engaging with customers on social media platforms. They encourage customers to share their vehicle transformations and experiences with HID lighting solutions, fostering a sense of community among car enthusiasts. This involvement showcases their commitment to understanding and serving their target audience.

Shipping and Costs

Hids-direct.co.uk offers reliable and efficient shipping services within the United Kingdom and internationally. Shipping costs are calculated based on the destination and the weight of the package. The website provides estimated delivery times, allowing customers to plan their purchases accordingly. By partnering with reputable shipping providers, hids-direct.co.uk ensures prompt and secure deliveries.