Users Voice for Highlights

79% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
21% users rated Excellent
Pie Chart Review Representation for Highlights
Highlights Overall rating
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Review article published on: 12 May 2019

Last updated by on 09 Mar 2023

"Hi There! My name is Tanya Djavadzadeh. I am a social media strategist who has been helping build pages in the political and film industry."
Sep 2022 5 4.4 4.8 2.3 1.8 1.4
Oct 2022 1 4.4 4.2 3.6 2.8 1
Nov 2022 5 2.7 3.9 5 2 5
Dec 2022 5 5 5 1.8 5 2.2
Apr 2023 1 4.6 3.1 5 5 5
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Detailed Highlights Review by

Introduction:

Highlights.com is an online platform that provides educational and entertaining content for kids. The site offers a variety of materials, including magazines, books, puzzles, and games, designed to help children learn and grow. The company was founded in 1946 and has been providing quality content to families ever since.

Pros:

One of the biggest advantages of Highlights.com is the vast selection of educational content available. With materials for all age groups, parents can easily find something suitable for their child's needs. The site is also very user-friendly, with a simple layout and clear navigation. Additionally, there are various discounts and promotions available, making it affordable to purchase quality educational materials.

Cons:

The only downside of Highlights.com is that some of the materials are only available through a subscription, making it necessary to pay a monthly fee to access certain content.

User Experience:

The user experience on Highlights.com is excellent. The site has a clean and easy-to-navigate design, making it easy to find the content you're looking for. Additionally, the materials themselves are of high quality and provide engaging and educational content for kids.

Pricing and Value for Money:

The pricing of Highlights.com is reasonable, especially considering the quality of the materials available. There are various subscription options available, depending on the type of content you're looking for, and the company also offers discounts and promotions throughout the year.

Alternatives:

While Highlights.com is an excellent platform for educational content for kids, there are various alternatives available. Some of the most popular options include ABCmouse, Reading Eggs, and Scholastic.

Customer Service:

The customer service on Highlights.com is top-notch. The company provides prompt and helpful assistance to anyone who needs it, and the support staff are knowledgeable and friendly.

Product Quality and Selection:

The selection of products on Highlights.com is impressive, and the quality of the materials is exceptional. From magazines to activity books to online games, there is a wide variety of engaging and educational content available for kids of all ages.

Website Usability:

The website usability on Highlights.com is excellent. The site is easy to navigate, and the content is well-organized and easy to find. Additionally, the company provides helpful resources and guides to help parents make the most of the materials available.

Returns and Exchanges:

If for any reason customers are not satisfied with their purchase from Highlights.com, they can return it within the first 30 days for a full refund. After 30 days, refunds are not available, but the company will work with customers to resolve any issues.

Promotions and Discounts:

Highlights.com offers various promotions and discounts throughout the year, making it easier to purchase quality educational materials at an affordable price. These promotions include discounts on subscriptions and free shipping on orders over a certain amount.

Reputation:

Highlights.com has an excellent reputation for providing high-quality educational content for children. The company has been around since 1946 and has been providing reliable and engaging materials to families ever since.

Payment Options:

Highlights.com accepts various payment options, including credit cards, PayPal, and gift cards. The company ensures secure online transactions and provides prompt order fulfillment.

Loyalty Programs:

At the time of writing, Highlights.com did not have any active loyalty programs.

Customer Reviews:

Customers have generally had positive things to say about Highlights.com, praising the quality of the materials and the company's excellent customer service.

Community Involvement:

Highlights.com is actively involved in the community, supporting various programs and organizations that aim to promote education and literacy.

Shipping and Costs:

Shipping costs from Highlights.com vary depending on the order size and delivery location. The company provides various shipping options, including standard and expedited shipping, and the delivery times are generally reasonable.

Highlights Recent User Reviews

User Rating

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Reviewer Name: Melinda Alvarez

Review Submission Date: 2022-12-03

Review Title: I ordered a magazine for my child in…
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Review Description: I ordered a magazine for my child in October. It never arrived. I tried to chat, text, email, call... I used every feature they had available online to reach a representative but I could not get through to anyone. I feel so much regret in having made this purchase. It was nostalgia that guided my decision, but whatever resources they had 40 years ago, no longer exists. Do not waste your time, money, and effort with this product. It's a scam.

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Reviewer Name: Bri S

Review Submission Date: 2022-08-19

Review Title: Year subscription - where’s the newsletter?
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Review Description: Bought a year subscription. Received the first issue only. It’s now 6 months later. I emailed customer service regarding my subscription and was sent 1 newsletter (in a Manila envelope which was weird). I have not received any since even after email customer service with no response. They took my money without giving me a product.

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Reviewer Name: Pamela Kaatz

Review Submission Date: 2022-07-04

Review Title: Read the 1 star reviews
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Review Description: All of the five star reviews are on the quality of the magazine. Look closer and see the MANY upset customers that were wrongfully charged for things they never asked for. So sure, you’ll get your child great reading materials, but you’re also going to receive random charges and bills. The company thrives on baiting children and scamming adults out of their money.

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Reviewer Name: Kari Turner

Review Submission Date: 2022-03-21

Review Title: I have only ever had a good experience…
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Review Description: I have only ever had a good experience with Highlights. My family subscribed for my sister and me when we were kids and now I have a subscription to a couple of different mags for my own daughters. Yes, they have a lot of offers and incentives--not to mention a staggering array a products compared to what there used to be--but if you are clear about what you want and ask the right questions, customer service is really great.

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Reviewer Name: Stephanie

Review Submission Date: 2022-01-16

Review Title: Scam, misleading, manipulative & unprofessional
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Review Description: Ok now the products they offer are good however the customer service is awful!!! They scam you into thinking you are getting something for “free”, emphasize that it is “free” then hit you will a bill in the mail later on. Do not fall into their trap, they are misleading & manipulative.

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Reviewer Name: Stephanie

Review Submission Date: 2022-01-16

Review Title: Scam, misleading, manipulative & unprofessional
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Review Description: Ok now the products they offer are good however the customer service is awful!!! They scam you into thinking you are getting something for “free”, emphasize that it is “free” then hit you will a bill in the mail later on. Do not fall into their trap, they are misleading & manipulative.

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Reviewer Name: Mel Cox

Review Submission Date: 2021-04-21

Review Title: I been getting so many bill's from…
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Review Description: I been getting so many bill's from them. Its ridiculous! I pay them and they say I owe more money. I canceled this about 2 months ago. They said i havent payed. I have invoices to prove it.

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Reviewer Name: Mel Cox

Review Submission Date: 2021-04-21

Review Title: I been getting so many bill's from…
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Review Description: I been getting so many bill's from them. Its ridiculous! I pay them and they say I owe more money. I canceled this about 2 months ago. They said i havent payed. I have invoices to prove it.

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Reviewer Name: Nancy Cline

Review Submission Date: 2021-04-04

Review Title: Love the magazine...horrible customer service.
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Review Description: Ordered for my grandson in Sept. 2020. He received his first magazine on April 3, 2021. Enough said.

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Reviewer Name: Kasey

Review Submission Date: 2020-09-28

Review Title: Misleading advertising and unfair billing practices
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Review Description: I received an unsolicited package for my son called "Top Secret Adventures". They offer a free trial but then sent me a bill for $24.81. I did not sign up for a subscription or club. Customer service says the only way to resolve it is to pay my invoice. This company says they educate kids. They rip off parents in the process. So sad, as I thought they had a good reputation. Advertising and billing practices are unfair and there are hundreds of reviews out there that agree with me.

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