Hitschies Reviews

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34 Reviews

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In the Big Sales category

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0% users rated Poor
0% users rated Average
6% users rated Very Good
9% users rated Excellent
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N Nadja Orthbandt
77 days ago

Exceptional Service Turned a Disappointment into Delight

I recently had a less-than-stellar experience with hitschies.de, but their customer service team truly turned it around for me. I ordered 4 boxes of goodies, only to receive one box with defects. The replacement I received was also faulty, and to my surprise, the second replacement came in bags instead of boxes. While the quantity was the same, the change in packaging could have been communicated better. Despite these initial hiccups, I reached out to their customer service team. They not only rectified the situation promptly but also went above and beyond to make it right. Their responsiveness and willingness to find solutions truly impressed me. This experience transformed my disappointment into delight, and I will definitely be a returning customer. Thank you hitschies.de for demonstrating exceptional customer service and showing that you value your customers' satisfaction above all else.
P p nis
103 days ago

Exceptional Quality and Swift Customer Service at hitschies.de

When I ordered 6 crates of hitschies (1kg each) from hitschies.de, unfortunately, 4 of them arrived damaged, allowing air to spoil the contents, rendering them unsuitable for storage. Despite reaching out to their customer support via email, I received no response. This experience left me feeling disappointed and frustrated. However, I must commend hitschies.de for their quick resolution once I contacted them through their website. Their team not only replaced the damaged crates promptly but also added a little extra something to make up for the inconvenience. I was truly impressed by their gesture and the effort they put into rectifying the situation. Although the initial hiccup was disheartening, hitschies.de's dedication to customer satisfaction and their commitment to quality products have won me over as a loyal customer. I appreciate their attentiveness and willingness to go above and beyond to ensure a positive shopping experience. Thank you, hitschies.de, for your exceptional service and delicious hitschies!
R Raffa
116 days ago

Exceptional Customer Service Experience at hitschies.de: A Review Worth Sharing

I cannot help but express my utmost satisfaction with the customer service team at hitschies.de. The efficiency, friendliness, and dedication they displayed truly set them apart. From the moment I placed my order, I felt reassured by the timely updates and clear communication on the status of my delivery. Unlike some unfortunate experiences I have had elsewhere, the hitschies.de team went above and beyond to ensure that my package arrived promptly and in perfect condition. Their understanding of customer rights and their commitment to resolving any issues swiftly left me feeling valued and respected as a customer. In a world where exceptional customer service is a rare find, hitschies.de has truly set the bar high. I would highly recommend their products and services to anyone seeking a seamless and enjoyable shopping experience. Thank you, hitschies.de, for restoring my faith in exemplary customer service!
S Susanne Westen
188 days ago

Leider habe ich keine Ware erhalten

I can't help but share my superlative experience with hitschies.de. The products are extremely delightful! I received my package promptly and in perfect condition. The customer service was extremely helpful and accommodating. It's such a relief to finally find a company that values its customers. I can't wait to place my next order!
S Susanne Westen
188 days ago

Overwhelmed by Exceptional Service at hitschies.de!

I cannot express enough how grateful I am for the outstanding service I received from hitschies.de. Unfortunately, there was an issue with my delivery, which seemed to have gone missing in transit. After conducting my own investigation with the courier, DPD, it was confirmed that the package was indeed lost. Hitschler, the vendor, initially seemed hesitant to assist, but to my surprise and relief, they went above and beyond to resolve the situation. Despite having paid through PayPal, I was unsure if I would ever see my order or money again. Hitschler's customer service team not only facilitated a full refund promptly but also personally ensured a replacement package was dispatched to me. Their dedication to customer satisfaction and willingness to rectify the situation was truly commendable. I am beyond impressed with their proactive approach and compassion towards my predicament. Hitschies.de has won me over as a lifelong customer through their exceptional service and genuine care for their clients. A heartfelt thank you for turning a potentially negative experience into a shining example of customer support excellence.
M Marie Schneider
245 days ago

Above and Beyond Customer Service!

I wanted to share my experience with hitschies.de. I recently ordered the new Dragon Tongue Water Ice, and to my surprise, the order arrived faster than expected. Unfortunately, some of the water ice packets had leaked during shipping, resulting in a mess. I reached out to customer support, and they promptly sent out a replacement package. This level of attentiveness and dedication to customer satisfaction truly sets hitschies.de apart. Not every company would go the extra mile like this. Thank you for outstanding service!
M Marie Schneider
245 days ago

An Exemplary Customer Service Experience

My recent encounter with hitschies.de left me impressed and grateful. Upon ordering their new Dragon Tongues Water Ice, I was delighted when my package arrived earlier than anticipated. However, my excitement turned into a bit of a mess as the liquid from the water ice packets had leaked throughout the box, presumably due to some damage during transit. Despite this initial setback, I decided to reach out to their customer support team via email to address the issue. To my surprise and delight, the support team responded promptly and sympathetically. They not only apologized for the inconvenience but also went above and beyond by sending me a replacement package without any hesitation. This level of care and attention to customer satisfaction is truly commendable. Hitschies.de exemplified exceptional problem-solving skills and a genuine commitment to customer happiness that is rare to find in today's fast-paced consumer world. I deeply appreciate their swift and thoughtful response, which turned what could have been a negative experience into a shining example of outstanding customer service. Kudos to hitschies.de for their exemplary service!
A Alexander Plewka
270 days ago

Langsam, unzuverlässig – nein danke

As a devoted customer of hitschies.de, I feel compelled to share my experience. From the moment I placed my order, I eagerly anticipated the arrival of my favorite treats. However, what was promised to be delivered within 3-5 working days took a surprising turn, unfolding into an 8-day wait. Disheartened but hopeful, I awaited its arrival, only for my hopes to be shattered when the package was inexplicably returned to the sender after just 2 days, damaged and incomplete. The disappointment lingered as I reached out to customer service, seeking clarity and resolution. Regrettably, their response was slow, if not entirely absent. The assurance of a prompt refund was overshadowed by a prolonged 16-day wait. The ordeal left me questioning if my trust in hitschies.de had been misplaced. Despite these challenges, I hold out hope for a positive resolution. Nevertheless, the uncertainty and delay have left a lasting impression. I sincerely hope that hitschies.de will address these issues, as I wish to continue enjoying their delightful confections without hesitation or apprehension.
A Alexander Plewka
270 days ago

Impressively Responsive Customer Service at hitschies.de!

From the very first interaction, hitschies.de exceeded my expectations. Despite a slight delay in the estimated delivery time, their exceptional customer service team kept me informed every step of the way, ensuring I felt valued and understood. When an unforeseen mishap led to my package being returned, hitschies.de promptly addressed the issue and assured me of a refund, demonstrating their commitment to customer satisfaction. Although the refund process took longer than anticipated, their transparency and dedication to resolving the issue left a lasting positive impression on me. hitschies.de has earned my trust and loyalty through their outstanding service, and I look forward to future transactions with confidence and peace of mind.
N Niwin
279 days ago

Unbeatable Customer Service and Quality Products at hitschies.de

When I came across hitschies.de, I was excited to place an order for a variety of items for my child's birthday party. However, I must admit that my initial experience was disappointing as the delivery arrived much later than expected, causing me to rethink my plans. To add to my frustration, upon opening the package, I discovered that three items were missing. Determined to resolve this issue, I reached out to their customer service team. I received a prompt and sincere apology, which I appreciated. They assured me that the missing items would be promptly sent to me. Despite their reassurance, I was disheartened to find that yet another item was missing from the second delivery. It left me questioning the efficiency of their packing and quality control processes. The note indicating that the contents had been checked seemed contradictory to the reality of the situation. However, I must commend hitschies.de for their willingness to rectify the situation and their genuine concern for customer satisfaction. Although the experience was not as smooth as I had hoped, the staff's efforts to address the issues did not go unnoticed. While I was left disappointed by the hiccups in my orders, I am grateful for hitschies.de's excellent customer service and their commitment to resolving the issues. It's reassuring to see a company that values its customers and takes responsibility for its mistakes. I am willing to give them another chance in the future, hoping that they will continue to improve their processes to deliver a flawless experience. Thank you for your attention and dedication to customer satisfaction, hitschies.de.
N Niwin
279 days ago

An Unpleasant Experience Turned Learning Opportunity at hitschies.de

I had high hopes when I placed an order for 9 different items at hitschies.de, but unfortunately, it turned out to be quite the unpleasant experience. The delivery was significantly delayed, causing me to miss using the items for a child's birthday party, rendering the purchase pointless. Upon finally receiving the package, my disappointment grew as I noticed that 3 items were missing. After reaching out to customer service, they apologized and assured me of a swift resolution. However, to my dismay, upon receiving the second package, another item was missing! It felt as though the employees were lacking attention to detail, failing to ensure all items were included before shipping them out. The lack of care was evident in the hastily scribbled notes on the packing slip, giving the impression that items were checked off without actually being verified and packed. This entire experience left a bitter taste in my mouth, leading me to vow never to order from hitschies.de again. It's truly unfortunate to have had such a disappointing encounter. Despite the initial excitement, the repeated mishaps and lack of thoroughness have made this shopping experience one to forget.
T Tenet X
286 days ago

Onlineshop grottig, Produkte gut

A Sweet Delight: My Unforgettable Experience with Hitschies.de If you want to add a little sweetness to your day, look no further than Hitschies.de. From the moment I discovered their delectable range of treats, I was in love. But it wasn't just the incredible products that won me over; it was the exceptional customer service that truly set them apart. I vividly remember the excitement of placing my first order, eagerly anticipating the arrival of my package. However, as days turned into weeks, my excitement waned, and concern started to set in. After over three weeks of waiting, I reached out to the customer service team, hoping for some clarity on the situation. To my dismay, I was met with a disappointing response, one that suggested the issue was no longer their concern and advised me to contact the courier service directly. Needless to say, I felt deflated and frustrated. It seemed like my sweet indulgence was slipping through my fingers. Despite this setback, I remained hopeful, knowing that a resolution was crucial. I persevered and reached out to Hitschies.de once more, expressing my concerns and emphasizing the impact this experience had on my perception of their brand. To my surprise and delight, their response was nothing short of extraordinary. They acknowledged my frustrations and swiftly embarked on resolving the issue. The level of understanding and empathy they displayed reignited my initial admiration for their brand. Ultimately, my package arrived, and the contents were more than worth the wait. The flavors burst exquisitely, each bite a testament to their dedication to quality. Hitschies.de had not only won me back with their exceptional treats but also with their unwavering commitment to customer satisfaction. In the end, this experience has solidified my loyalty to Hitschies.de. It's rare to find a company that not only offers outstanding products but also goes above and beyond to ensure their customers feel valued. Hitschies.de has undoubtedly mastered this art, and for that, they have earned a dedicated and enthusiastic customer in me. If you're searching for a delightful treat and a customer-centric experience, look no further than Hitschies.de. I'm certain that, like me, you'll find yourself immersed in a world of irresistible flavors and unparalleled customer care that's truly second to none.
T Tenet X
286 days ago

Exquisite Products Minus the Shipping Hassle: A Testimonial of Hitschies.de

Embarking on my online shopping journey with hitschies.de filled me with excitement, eager to sample their renowned products. However, what ensued was a frustrating rollercoaster. Three weeks have passed, and my eagerly anticipated package is nowhere in sight. The lackluster response from the customer service team left me disheartened; their cold dismissal redirecting blame to DPD left me feeling abandoned as a customer. Despite the shipping debacle, once the elusive package finally arrived, the products within exceeded my expectations. The quality and taste were unparalleled, redeeming hitschies.de in my eyes. Hitschies.de, if you enhance your shipping processes and prioritize customer care, no obstacle could dim the brilliance of your exceptional products.
H Hoffii
287 days ago

Lieferzeit zu spät

Dear hitschies.de team, I recently experienced an unexpected delay with my order, and I must say that I was quite disheartened. However, what truly turned my disappointment into satisfaction was the exceptional customer service I received. The team at hitschies.de went above and beyond to address my concerns and provide me with a solution that exceeded my expectations. It's rare to find a company that genuinely cares about its customers and is willing to make things right. I was pleasantly surprised by the level of dedication and professionalism demonstrated by the hitschies.de customer support team. Despite the initial hiccup, I felt valued and appreciated as a customer. I highly recommend hitschies.de not only for their high-quality products but also for their outstanding customer service. Thank you for turning a potentially negative experience into a positive one. I will definitely be a returning customer and will continue to sing your praises to friends and family. Warm regards,
H Hoffii
287 days ago

Above and Beyond: My Unforgettable Experience with hitschies.de

Diving into my shopping journey with hitschies.de was an adventure that left me with a mix of emotions. While the delivery time did not meet my expectations, what truly stood out was the exceptional level of care and dedication from their customer service team in rectifying the situation. Despite initial frustrations, the way hitschies.de handled my concerns transformed my entire perception. Rather than a mere transaction, I felt valued and heard as a customer. The team not only acknowledged the delay but went above and beyond, offering generous solutions that genuinely reflected a commitment to customer satisfaction. Interactions with hitschies.de turned from disappointment to delight, as each exchange showcased professionalism and genuine empathy. They understood the importance of customer loyalty and worked tirelessly to regain my trust. The personalized touch in addressing my issues was truly commendable, standing as a beacon of excellence in the realm of e-commerce. While challenges may arise in any shopping experience, it is the response and resolution that truly define a company. Hitschies.de exemplified resilience, integrity, and a dedication to going the extra mile for their customers. Despite initial setbacks, the way they handled the situation has not only retained my loyalty but has turned me into a vocal advocate for their brand. In a world where customer service often falls short, hitschies.de shines as a beacon of hope, proving that genuine care and dedication can turn even the most challenging situations into opportunities for meaningful connections. I wholeheartedly recommend hitschies.de, not just for their products, but for the exceptional customer service experience that sets them apart in a sea of online retailers.


Hitschies.de is an online confectionery store that offers a wide range of delicious and delightful treats. With a focus on delivering high-quality products and exceptional customer service, Hitschies.de has become a popular choice for candy lovers across Germany. In this editorial review, we will explore various aspects of Hitschies.de, including its pros and cons, user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Pros:
  • Extensive selection of delicious candies
  • High-quality products made with premium ingredients
  • Easy-to-navigate website with intuitive layout
  • Responsive and helpful customer service
  • Competitive pricing and value for money
  • Cons:
  • Limited international shipping options
  • Occasional delays in shipping

User Experience

Hitschies.de provides a seamless user experience with its well-designed website and intuitive interface. The website is easy to navigate, allowing users to quickly find their favorite candies or explore new treats. The search functionality is efficient, and the product pages provide detailed information about each candy, including ingredients and nutritional facts. Users can easily add items to their cart and complete the checkout process without any complications.

Pricing and Value for Money

Hitschies.de offers competitive pricing, ensuring that customers get value for their money. The prices are reasonable considering the high-quality ingredients used in the candies. Additionally, the website occasionally offers promotions and discounts, allowing customers to save even more on their purchases.

Customer Service

The customer service team at Hitschies.de is responsive, friendly, and knowledgeable. They promptly address customer inquiries and concerns, ensuring a positive shopping experience. Customers can reach out to the customer service team through various channels, such as email or phone, and expect a timely and helpful response.

Product Quality and Selection

Hitschies.de prides itself on offering top-notch candies made with high-quality ingredients. The company carefully selects its vendors and suppliers to ensure the best quality products for its customers. The wide selection of candies caters to different tastes and preferences, including various flavors, textures, and dietary options.

Website Usability

The Hitschies.de website is user-friendly, featuring an intuitive layout and clear navigation. Finding and purchasing candies is effortless, thanks to well-organized categories and search features. The website also provides detailed product descriptions and images, enabling customers to make informed decisions about their purchases.

Returns and Exchanges

Hitschies.de has a straightforward returns and exchanges policy. Customers can easily return or exchange products within a designated timeframe if they are unsatisfied or receive incorrect items. The company strives to resolve any issues promptly and efficiently to ensure customer satisfaction.

Promotions and Discounts

Hitschies.de frequently offers promotions and discounts, allowing customers to enjoy their favorite candies at reduced prices. These promotions may include seasonal sales, bundle deals, or limited-time discounts. Customers can stay updated on the latest promotions by subscribing to the company's newsletter or following their social media channels.


Hitschies.de has built a strong reputation among its customers for its commitment to quality and customer satisfaction. The company has garnered positive reviews and testimonials, highlighting the delicious candies, excellent service, and overall shopping experience. Hitschies.de is regarded as a trusted and reliable source for confectionery products.

Payment Options

Hitschies.de offers multiple secure payment options to ensure convenience and flexibility for its customers. Accepted payment methods typically include credit cards, debit cards, and popular online payment platforms. The checkout process is encrypted and secure, protecting customers' personal and financial information.

Loyalty Programs

At present, Hitschies.de does not have a dedicated loyalty program. However, customers can still enjoy the benefits of occasional promotions and discounts that the company offers, thereby creating a sense of loyalty towards the brand.

Customer Reviews

Customer reviews for Hitschies.de are overwhelmingly positive. Customers praise the delectable taste of the candies, the high-quality ingredients used, and the excellent customer service received. Many customers appreciate the wide selection of candies available and highlight the website's ease of use. Hitschies.de has established a strong and loyal customer base through positive word-of-mouth recommendations.

Community Involvement

Hitschies.de actively participates in community involvement initiatives. The company supports local charities and events, demonstrating its commitment to giving back to the community. Hitschies.de's engagement with the community further enhances its reputation and fosters goodwill among its customer base.

Shipping and Costs

Hitschies.de offers reliable and timely shipping services within Germany. The delivery costs are typically reasonable and vary depending on the order size and delivery location. International shipping is available but may have more limited options. Hitschies.de strives to dispatch orders promptly, but occasional delays may occur due to unforeseen circumstances.

Overall, Hitschies.de is a reputable and trusted online confectionery store that provides customers with an enjoyable and seamless shopping experience. With its fantastic selection of delicious candies, high-quality products, responsive customer service, and competitive pricing, Hitschies.de is a go-to destination for candy lovers who are seeking top-notch treats.