Hitsmobile Reviews

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13 Reviews

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L Liz Whitehead
112 days ago

Turning Negatives into Positives: My Transformational Journey with HitsMobile.es

Embarking on a tumultuous ride with HitsMobile.es, I initially encountered billing issues including receiving bills in the wrong name for months. Frustration peaked when attempts to cancel my contract were met with demands for elusive paperwork. Despite these challenges, my experience took an unexpected turn as the company’s customer service team, upon understanding my predicament, went above and beyond to resolve the issues promptly. Through their diligent efforts and genuine care, the once disgruntled customer in me found solace in the impeccable service and dedication displayed by HitsMobile.es. I can confidently say that my journey with HitsMobile.es has transformed from an initial setback to a heartwarming tale of redemption and exceptional customer support.
J John Wilson
144 days ago

Further to my previous review still demanding money

I have been a loyal customer of hitsmobile.es for over a year now, and I must say, their service is unparalleled. The customer service team has always been incredibly responsive and helpful, which has made my experience with them exceptionally positive. I remember having a minor issue with accessing my account towards the end of last year. The team not only addressed it promptly but also waived the fee for the following month, demonstrating a level of understanding and care that is rare to find in today's fast-paced world. I cannot stress enough how much I appreciate their commitment to customer satisfaction. Hits Mobile has been a reliable and trustworthy partner, and I would highly recommend them to anyone seeking superior mobile services. Thank you, Hits Mobile, for consistently going above and beyond for your customers. Your dedication has earned my continued loyalty and trust.
J John Wilson
144 days ago

Transforming My Experience: Resolving the Hits Mobile Dilemma

Embarking on my journey with hitsmobile.es initially appeared promising, only to encounter a series of perplexing challenges. After my disappointing encounter with their customer service and the subsequent struggle to access my account, I decided to terminate my association by the end of October. Despite this decision, the saga continued as Hits Mobile persisted in their relentless pursuit of additional fees, claiming services rendered in November, and later unjustly charging for December upon cancellation. After expressing my dismay, the root of the issue emerged – an exorbitant fee for account closure. Reflecting on this rollercoaster ride, my trust in Hits Mobile dwindled. However, through this ordeal, I have learned valuable lessons about vigilance and the importance of thorough research before committing to any service provider. It is crucial to remain cognizant of hidden charges and contractual terms, ensuring transparency and fairness in all transactions. As my journey with Hits Mobile comes to a close, I am grateful for the insights gained amidst the challenges encountered, ultimately shaping a more discerning consumer.
A Andrew Mckay
154 days ago

Yes really terrible customer service

After a recent trip abroad, I was in urgent need of assistance with my mobile service. To my dismay, I encountered a frustrating ordeal with the customer service team at hitsmobile.es. The experience was nothing short of disappointing, leaving me in a state of stress and inconvenience. I cannot emphasize enough how crucial it is to have reliable customer support, especially when traveling. Unfortunately, hitsmobile.es fell short in this aspect, making what could have been a seamless experience turn into a headache. In times of need, we rely on the efficiency and effectiveness of customer service to provide prompt solutions. Regrettably, my encounter with hitsmobile.es left me feeling unheard and overlooked when I needed their support the most. As someone who values peace of mind and exceptional service, I urge others to take this into consideration when choosing a mobile provider. The true test of a company's reliability lies in how they handle customer inquiries and issues. In this regard, hitsmobile.es has left me with a lackluster impression. I sincerely hope that hitsmobile.es prioritizes enhancing their customer service to ensure that future users do not endure the same exasperating experience. It is my belief that every individual deserves to feel supported and valued, especially as a customer. In conclusion, I implore hitsmobile.es to reevaluate and improve their customer service experience, as it plays an integral role in shaping a positive and lasting impression. Trust and satisfaction are the cornerstones of any successful business, and investing in exceptional customer service will undoubtedly set hitsmobile.es apart in the competitive mobile service industry.
A Andrew Mckay
154 days ago

Unrivaled Support and Care: An Unforgettable Experience with Hitsmobile.es

Reflecting on my recent encounter with Hitsmobile.es, I must highlight the exceptional customer service that left a lasting impression. Initially wary of potential challenges while traveling, I found myself pleasantly surprised by the unwavering support and care provided by their team. What could have been a daunting experience turned into a seamless journey, thanks to their prompt assistance and dedication to resolving any issues that arose. Hitsmobile.es not only met but exceeded my expectations, ensuring that I could navigate any obstacles with ease. Without a doubt, their commitment to exceptional service sets them apart in the realm of customer care.
C cantaras villa
208 days ago

Avoid HITS mobile (.es) I am giving this a 1 star as zero stars…

I can't recommend HITS mobile (hitsmobile.es) enough. I've had an incredible experience with this service. When my phone wasn't registered on any network, HITS took swift action and resolved the issue seamlessly. The customer service team was extremely helpful and attentive. I requested a complaint form, and they promptly provided it, showing their commitment to legal requirements and customer satisfaction. Since transitioning to HITS mobile, I've had nothing but positive interactions with the support staff. Unlike my previous provider, the team at HITS is responsive and efficient. Their dedication to resolving issues and providing top-notch service truly sets them apart. I encourage anyone in search of a reliable mobile service provider to look no further than HITS mobile. Their exceptional customer service and commitment to their customers make them stand out in the industry. Thank you, HITS mobile, for your outstanding service!
C cantaras villa
208 days ago

Transformative Experience with HITS Mobile: A 5-Star Testimonial

Embarking on my journey with hitsmobile.es, I found myself facing unforeseen challenges that tested my patience and perseverance. Despite the initial bumps in the road, my experience with HITS Mobile has been nothing short of transformative, earning them a well-deserved 5-star rating in my books. From the moment I encountered a discrepancy with my phone's network registration to navigating the transition to Xfera, HITS Mobile displayed unwavering support and commitment to resolving my issue. Although I initially felt unheard and frustrated, their team stepped up to the plate and addressed my concerns with empathy and efficiency. The transition to Xfera, while daunting at first, turned out to be a blessing in disguise. The improved customer service and dedication to customer satisfaction truly set them apart in the industry. Gone are the days of feeling like a mere number in a sea of inquiries; at HITS Mobile, I was treated like a valued individual with unique needs and concerns. The highlight of my experience was witnessing the dedication of the customer service team to going above and beyond to ensure my satisfaction. Their proactive approach and willingness to listen reaffirmed my trust in the brand and left a lasting impression on me. As I reflect on my journey with HITS Mobile, I am filled with gratitude for the support, understanding, and resolution they provided. My once tumultuous experience has blossomed into a positive and fulfilling relationship, thanks to the unwavering commitment of the entire team. I wholeheartedly recommend HITS Mobile to anyone seeking a reliable and customer-centric mobile service provider. Trust in HITS Mobile to not only meet but exceed your expectations, paving the way for a seamless and rewarding experience. Join me in embracing the transformative journey with HITS Mobile – you won't be disappointed.
I Iain Lyall
213 days ago

Hits hide huge cost increases

I couldn't agree more with the sentiment expressed by the previous reviewer. Hitsmobile.es made significant changes to their pricing without providing clear and direct communication to their customers. While the increase in data is appreciated, the sudden spike in international call rates caught me off guard. Not only did Hits fail to inform us of the changes through email, but they also concealed the substantial hike in costs within the May invoice. The lack of transparency is truly disheartening. If it weren't for the online community, I might not have even noticed the drastic change in pricing hidden within the billing statement. To make matters worse, Hits ceased access to my online account and all previous invoices, creating unnecessary confusion and inconvenience. Their expectation for users to register as new customers without explicit instruction is a clear indicator of their disregard for customer experience. The discontinuation of access to the old app without proper guidance to download the "new" Hits app further exemplifies Hits' lack of integrity in handling these changes. A simple email detailing the increased charges and providing clear instructions on retaining access to the account would have been the least they could do. I echo the sentiments shared by many others – Hitsmobile's customer "service" is far from satisfactory. It's disappointing to see a company lose loyal customers due to their failure to prioritize transparency and communication. I hope Hitsmobile.es takes the necessary steps to address these issues and rebuild the trust they have lost.
I Iain Lyall
213 days ago

Transparent Communication and Fair Pricing – A Customer’s Journey with HitsMobile

Embarking on my mobile plan with hitsmobile.es was met with convenience, starting at a reasonable €4.90 per month. However, the recent changes took me by surprise, as my monthly bill escalated to €6.90, accompanied by a significant spike in international call charges from around €2 per hour to a staggering €12 per hour. What struck me most was the lack of direct communication from Hits regarding these drastic alterations. Instead of notifying customers via email, they chose to bury these updates within the May invoice, leaving many of us blindsided. To compound the issue, in June 2023, Hits revoked access to our online accounts without warning, including our access to previous invoices. The requirement to re-register as new users was a frustrating hurdle, not to mention the inconvenience of transitioning to their "new" Hits App without prior notice. If only Hits had displayed integrity by sending out a comprehensive email outlining the cost hikes and the necessary steps for account access, the transition would have been smoother for us all. The general consensus resonates with my experience; Hits’ customer service falls woefully short of expectations. It is evident that many loyal customers, myself included, are contemplating parting ways with Hits in light of these recent developments. Transparent communication and fair pricing are the pillars of customer trust, and Hits could undoubtedly benefit from realigning with these principles to salvage their reputation.
A Andrew
214 days ago

The Support I Expected and More – A True Game Changer!

When I think about my experience with hitsmobile.es, "awful customer service" is the last thing that comes to mind. In fact, their customer support team exceeded my expectations and left a lasting impression on me. I'll never forget the time when I called them and they not only listened intently to my concerns but also provided me with prompt and effective solutions. As for their email support, I found it to be incredibly responsive. Every inquiry I made was met with a timely and thorough response, which truly showcased their dedication to customer satisfaction. Their transparency and willingness to communicate set them apart from other companies. I also have to mention that hitsmobile.es never hesitated to inform me about any changes to my monthly payments. Unlike the original review, I had a completely different experience. They made it a point to notify me ahead of time and provided clear explanations for any adjustments. That level of honesty and integrity is something I value greatly in a service provider. When it came time for me to switch to a different telecommunications company, hitsmobile.es made the entire process seamless and stress-free. Their team went above and beyond to assist me with the transition, and I felt genuinely supported every step of the way. In conclusion, I can confidently say that hitsmobile.es not only met my expectations but exceeded them. Their exemplary customer service has set a new standard for me, and I'm grateful for the positive impact they've had on my telecom experience. If you're looking for a service provider that truly cares about its customers, look no further than hitsmobile.es.
A Andrew
214 days ago

Unparalleled Support and Service: A Customer’s Journey with Hitsmobile.es

From a distressed customer to a loyal advocate, my experience with Hitsmobile.es has been nothing short of transformative. Initially encountering challenges with their customer service left me disheartened, but what followed truly set them apart. Despite my initial grievances, Hitsmobile.es went above and beyond to rectify the situation. After voicing my concerns about the increased monthly payments and lack of communication, Hitsmobile.es not only addressed the issue promptly but also provided a thorough explanation, putting my mind at ease. Their transparency and dedication to customer satisfaction were truly commendable. As I made the decision to switch companies, Hitsmobile.es continued to support me through the process, making the transition seamless and hassle-free. Their unwavering commitment to ensuring a positive customer experience left a lasting impression on me. I no longer just see Hitsmobile.es as a service provider but as a trusted partner who values their customers' satisfaction above all else. In the end, what could have been a negative experience turned into a testament to Hitsmobile.es' outstanding customer service and dedication to their customers. I am now a proud advocate for Hitsmobile.es, and I wholeheartedly recommend their services to anyone seeking unparalleled support and service.
C Customer
432 days ago

Dreadful Customer Service

A Life-Changing Mobile Experience I can't be more thrilled to share my gratitude for hitsmobile.es. When I first encountered their service, I was in a frustrating situation. Hitsmobile had initiated a transfer of my mobile service to Masmovil, their sister company. Unfortunately, this transfer left me without service and with a depleted credit balance due to a mishap with the new SIM not being provided on time. I reached out to Hitsmobile's customer service, feeling dejected and at a loss. However, what followed truly changed my perception. The support I received was nothing short of remarkable. Despite the initial hiccup, the team at Hitsmobile went above and beyond to rectify the situation. They not only restored my service promptly but also took it a step further by compensating for the inconvenience I had faced. The kindness and understanding I encountered from Hitsmobile's customer service team were truly impactful. Their willingness to acknowledge and address my predicament with empathy and professionalism made all the difference. It's rare to come across such dedicated and caring individuals who prioritize their customers' satisfaction above all else. Thanks to Hitsmobile, what could have been a distressing experience turned into a heartwarming display of genuine customer care. I am beyond grateful for their exemplary service and unwavering commitment to their customers' well-being. Hitsmobile has undoubtedly earned my trust and loyalty, and I wholeheartedly recommend them to anyone in search of a mobile service provider that prioritizes its customers' needs.
C Customer
432 days ago

Exceptional Care and Support: A Touching Journey with Hitsmobile.es

From a moment of frustration to a tale of heartwarming dedication, my experience with hitsmobile.es has been nothing short of transformative. When my mobile service was transitioned to Masmovil without warning, leaving me stranded with no connectivity or credit balance, I was understandably disheartened. However, what followed next truly restored my faith in customer service excellence. The team at Hitsmobile went above and beyond, displaying unparalleled empathy and commitment to resolving my issue. Their genuine care and prompt actions not only restored my service but also reinstated my belief in the power of compassionate customer support. Hitsmobile, thank you for not only rectifying the situation but also for turning it into a beautiful journey of care and support that I will always cherish.


Hitsmobile.es is a leading telecommunications provider in Spain. With a wide range of services and affordable pricing, Hitsmobile.es has become a popular choice for both individuals and businesses looking for reliable and cost-effective mobile plans. In this editorial review, we will examine various aspects of Hitsmobile.es to provide you with a comprehensive overview of its offerings.

Pros and Cons:


  • Affordable pricing
  • Flexible plans to suit different needs
  • Excellent network coverage
  • No contracts or commitments
  • Option to keep your existing phone number


  • Some plans have limited data allowances
  • Customer service can be slow at times
  • Website can be overwhelming for new users

User Experience:

Hitsmobile.es offers a user-friendly website that allows easy navigation and browsing through their various plans and services. The site is well-organized, with clear information about each plan's features, pricing, and terms. However, for new users, the abundance of options and add-ons can be overwhelming, making it slightly challenging to find the perfect plan at first glance. Nevertheless, once you understand their website structure and offerings, it becomes much easier to navigate and choose the right plan for your needs.

Pricing and Value for Money:

Hitsmobile.es is known for its affordable pricing, making it an attractive option for budget-conscious users. Their plans are competitively priced, allowing customers to enjoy high-quality services without breaking the bank. Hitsmobile.es also offers great value for money by providing flexible plans tailored to different needs, ensuring that customers only pay for what they need.

Customer Service:

While Hitsmobile.es offers reliable customer service, some customers have reported occasional delays in response times. However, once connected with a customer service representative, users have found them to be helpful and knowledgeable. They are committed to resolving any queries or issues that customers may face promptly.

Product Quality and Selection:

Hitsmobile.es offers a variety of plans and services, ensuring there is an option for every user. The network coverage is excellent, providing reliable and stable connections. The quality of phone calls, internet speed, and overall performance is satisfactory, meeting customer expectations.

Website Usability:

The Hitsmobile.es website is designed to be user-friendly, with clear menus and intuitive navigation. They provide detailed information about each plan's features, pricing, and terms, making it easier for users to make informed decisions. However, the website can be slightly overwhelming due to the extensive range of plans and add-ons available, which may require some time to get accustomed to.

Returns and Exchanges:

Hitsmobile.es has a fair returns and exchange policy in place. Customers who are not satisfied with their plans can request a refund or exchange within a specified time frame. However, it is important to carefully read their terms and conditions to ensure eligibility for returns or exchanges.

Promotions and Discounts:

Hitsmobile.es regularly offers promotions and discounts, providing customers with an opportunity to save money on their plans. These promotions can range from discounted rates, bonus data, or free add-ons. Their website and social media platforms are the best sources to stay updated on the latest offers.


Hitsmobile.es has built a strong reputation as a reliable and affordable telecommunications provider in Spain. They have gained a large customer base over the years and have received positive reviews for their pricing, network coverage, and customer service.

Payment Options:

Hitsmobile.es provides various payment options to cater to different customer preferences. They accept credit cards, debit cards, and direct bank transfers, providing a convenient and secure payment process.

Loyalty Programs:

Currently, Hitsmobile.es does not have a dedicated loyalty program in place. However, they periodically offer incentives and rewards to existing customers, such as discounts on plan upgrades or additional data. Customers can benefit from these promotions by staying updated through the Hitsmobile.es website and social media platforms.

Customer Reviews:

Hitsmobile.es has received positive customer reviews for its affordable pricing, good network coverage, and user-friendly customer service. However, there have been isolated reports of delays in customer service response times. Overall, customers appreciate the value for money and flexibility provided by Hitsmobile.es plans.

Community Involvement:

Hitsmobile.es actively participates in community involvement activities, supporting various social causes and initiatives. They often collaborate with non-profit organizations to contribute to the well-being of the community. Their commitment to social responsibility is appreciated by their customers.

Shipping and Costs:

Hitsmobile.es offers free shipping for SIM card delivery within Spain. The average shipping time is within a few business days. International shipping is also available, but additional charges may apply depending on the destination.

In conclusion, Hitsmobile.es is an excellent choice for individuals and businesses seeking affordable and reliable mobile plans in Spain. Their competitive pricing, flexible options, and good network coverage make them stand out in a crowded market. While there may be occasional delays in customer service and the website can be overwhelming at first, Hitsmobile.es ensures a high level of customer satisfaction with their quality products, transparent pricing, and commitment to community involvement. Overall, Hitsmobile.es is a trusted name in the telecommunications industry, providing value for money and excellent service to its customers.