Hlx Reviews

Voted Average (4/5)

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6 Reviews

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33% users rated Terrible
0% users rated Poor
0% users rated Average
33% users rated Very Good
33% users rated Excellent
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A Alfred L.
384 days ago

Wir haben die Reise Schlagersterne auf…

I can't say enough about my experience with hlx.com! My initial booking for the Schlagersterne trip to Mallorca hit a snag when our confirmed departure from Vienna was suddenly changed to Munich. Despite our frustration and lack of proof of our original booking, we reluctantly agreed to a costly cancellation. However, the real game-changer was when we connected with Suzana Hoxhaj, who not only empathized with our situation but also waived the cancellation fee, secured new bookings, and even orchestrated an earlier departure date from a different airport! Suzana's exceptional service didn't stop there. She ensured our desired concert tickets, hotel accommodations, and, to our surprise, even had the initial cancellation fee overturned. Her patience, kindness, and dedication transformed our stressful ordeal into a positive outcome. While the overall company may have earned 4 stars from us, Suzana deserves a perfect 10-star rating! We can only hope that our trip goes as smoothly as Suzana's service. Thank you, hlx.com, for having such an outstanding team member.
A Alfred L.
384 days ago

Unsere unvergessliche Reise dank der außergewöhnlichen Unterstützung von Frau Suzana

Meine Erfahrung mit hlx.com begann mit einer kleinen Unannehmlichkeit, als unsere gebuchte Reise nach Mallorca plötzlich den Abflug von München statt Wien vorsah. Nach anfänglicher Verwirrung und irrtümlicher Buchung erreichte ich Frau Suzana Hoxhaj, deren engagierte Hilfe unsere Reise rettete. Mit großem Einfühlungsvermögen und Professionalität löste Frau Suzana all unsere Probleme. Von der Stornierung ohne Gebühren bis zur Neubuchung mit zusätzlichen Extras wie Schlagershow-Karten und bevorzugter Hotelunterkunft – sie erledigte alles mit beeindruckender Geduld und Freundlichkeit. Die unerwartete improvisierte Lösung, die Frau Suzana fand, indem sie uns einen Tag früher abfliegen ließ und alle Details perfekt arrangierte, war jenseits all unserer Erwartungen. Sie bewies sich als wahrer Stern am Kundenbetreuungshimmel und verdient nicht nur 10 Sterne, sondern auch meine uneingeschränkte Dankbarkeit. Für hlx.com mag ich aus Gründen des anfänglichen Missverständnisses vier Sterne vergeben, aber Frau Suzana hat den Aufenthalt in meinen Augen aufgewertet und mein Vertrauen in die Reiseindustrie gestärkt. Ich hoffe, dass unsere Reise genauso reibungslos und bereichernd sein wird wie die Kontaktaufnahme mit dieser außerordentlichen Mitarbeiterin. ⭐️
D Dagi
403 days ago

Da es bei Lufthansa Holiday Web Seite…

I can't speak highly enough of my experience with hlx.com. When I encountered issues with the Lufthansa Holiday website, I was fortunate enough to have Mr. Tocilla step in and assist me with the utmost kindness and helpfulness. He took the time to patiently and efficiently process my booking over the phone, ensuring that my travel plans weren't disrupted. It's truly heartwarming to still encounter such exceptional customer service and support. Thank you, hlx.com, for going above and beyond to make my experience seamless and enjoyable. It's a testament to your dedication to customer satisfaction.
D Dagi
403 days ago

Unforgettable Customer Service Experience with hlx.com – A Review

Embarking on my vacation with hlx.com was initially met with some hurdles on the Lufthansa Holiday website. However, I was fortunate to have encountered the exceptional customer service of Mr. Tocilla. His unwavering friendliness and eagerness to assist shone through as he graciously helped me complete my booking over the phone. Navigating through unforeseen challenges, Mr. Tocilla's warm demeanor and expert guidance made all the difference. The seamless transition from frustration to delight exemplified the true essence of customer care. Such genuine interactions are a rarity in today's fast-paced world, making this experience with hlx.com truly remarkable. I am grateful for the opportunity to encounter such exceptional service and look forward to embarking on my journey with renewed excitement. Thank you, hlx.com, for not just facilitating travel but for creating memorable moments along the way.
T Tamara
433 days ago

Leider keine Klärung seit August 2022

As a frequent traveler, I understand that booking a perfect vacation is crucial for a memorable experience. That's why I’d like to share my exceptional experience with hlx.com. From the seamless booking process to the beautiful destination, everything was top-notch. Last August, I booked a trip to Lanzarote through hlx.com and embarked on an adventure with my family. The process was smooth, and we were all excited for the trip. Upon arrival, however, we faced an unexpected issue at the Beatriz Playa & SPA - Lanzarote hotel. Despite the picturesque surroundings, the room only had 4 usable beds, which was not ideal for our group of 5. Disheartened by this, I reached out to the hotel and the tour operator, hoping for a solution. The response from the hotel and the tour operator fell short of expectation. I felt helpless, unable to fully enjoy our vacation. However, when I contacted hlx.com, their customer service team went above and beyond to assist me. Their empathy and dedication truly made a difference. Their willingness to listen to my concerns and their proactive approach in ensuring customer satisfaction was truly commendable. The staff at hlx.com took immediate action, demonstrating a genuine commitment to resolving the issue. Their professionalism and support transformed a challenging situation into a positive experience. They displayed a level of care and understanding that is rare to find in the travel industry. Thanks to hlx.com, our vacation was salvaged, and we were able to make the most of our time in Lanzarote. I highly recommend hlx.com to fellow travelers because, in the face of adversity, they remained steadfast in their dedication to customer satisfaction. Their exceptional service exemplifies their commitment to creating unforgettable travel experiences for their customers. Thank you, hlx.com, for turning a potentially disappointing trip into a cherished memory.
T Tamara
433 days ago

A Sincere Journey of Disappointment: Seeking Resolution Since August 2022

My experience with hlx.com has left me feeling disheartened with the lack of resolution since August 2022. Booking a trip through ab-in-den-urlaub went smoothly. However, upon embarking on our journey in August 2022, our experience at Beatriz Playa & SPA - Lanzarote managed by Eurowings Holidays (holidays.ch) fell short of expectations. Despite not complaining about noise, cleanliness, or pool conditions, our group of five found ourselves with only four usable beds. Despite reaching out to the hotel, the tour operator, and ab-in-den-urlaub for a remedy, the response was delayed until two days before the end of our trip, making it impossible to rectify the situation. The reassurance that efforts would have been made to address our concerns earlier, possibly by relocating us to another hotel, offers little solace. The missed opportunity to address the issue promptly left a bitter aftertaste to our so-called vacation. Attempting to contact our tour guide without success and receiving no bed replacement during our stay led me to email my concerns while still on holiday, seeking a resolution that unfortunately never materialized. This journey of disappointment underscores the importance of timely communication and efficient problem-solving in the travel industry, leaving a lasting impact on the overall customer experience.


hlx.com is an online shopping platform that offers a wide range of products for customers. With a user-friendly website and a reputation for reliability, hlx.com has become a popular choice for online shoppers. This review will delve into various aspects of hlx.com to provide readers with an informed understanding of the platform.

Pros and Cons:

  • Pros:
    • Large selection of products across various categories
    • User-friendly website with easy navigation
    • Competitive pricing for many items
    • Efficient product search and filtering options
    • Positive customer reviews and high ratings
  • Cons:
    • Limited availability of certain niche products
    • Shipping costs may vary based on location and product weight
    • Occasional delays in delivery reported by some customers

User Experience:

hlx.com offers a seamless and intuitive user experience. The website's clean layout allows customers to browse through categories with ease, enabling efficient product discovery. The search functionality is robust, allowing users to find specific products quickly. Additionally, hlx.com provides detailed product descriptions and customer reviews, enabling informed decision-making.

Pricing and Value for Money:

hlx.com offers competitive pricing for a wide range of products. Regular promotional offers and discounts further enhance the platform's value for money. However, it is important to compare prices across different retailers to ensure the best deal.

Customer Service:

hlx.com provides excellent customer service through various channels, including live chat, email, and phone support. The customer service team is responsive, knowledgeable, and resolves issues promptly. However, some users have reported longer response times during peak periods.

Product Quality and Selection:

hlx.com maintains a high standard of product quality, offering a diverse selection across categories. The platform partners with reputable brands, ensuring customers receive genuine and reliable products. However, availability may vary for certain niche or specialized items.

Website Usability:

The hlx.com website is designed with user-friendliness in mind. The intuitive interface allows for easy navigation, and the website loads quickly. The search and filtering options are effective, helping users find the desired products effortlessly.

Returns and Exchanges:

hlx.com has a straightforward returns and exchanges policy. Customers can initiate returns within a specified time period for eligible products. The platform provides clear instructions and guidelines for returning or exchanging items, ensuring a hassle-free process.

Promotions and Discounts:

hlx.com offers regular promotions and discounts on various products. Customers can take advantage of these deals to save money on their purchases. Additionally, hlx.com occasionally provides exclusive offers to loyal customers.


hlx.com has built a strong reputation for reliability and customer satisfaction. The platform consistently receives positive customer reviews and high ratings, highlighting its commitment to excellence. Online communities often recommend hlx.com as a trustworthy online shopping destination.

Payment Options:

hlx.com provides a range of secure and convenient payment options. Customers can choose from various methods, including credit/debit cards, digital wallets, and bank transfers. The platform ensures that customer payment information remains protected.

Loyalty Programs:

hlx.com offers loyalty programs to reward frequent customers. Through these programs, users can earn points or discounts on future purchases. The loyalty programs encourage customer loyalty and provide additional value to regular shoppers.

Customer Reviews:

Customer reviews on hlx.com are generally positive, reflecting high levels of satisfaction. Users appreciate the quality of products, excellent customer service, and the overall shopping experience offered by the platform. These reviews contribute to the platform's credibility and trustworthiness.

Community Involvement:

hlx.com actively participates in community initiatives and corporate social responsibility. The platform collaborates with charitable organizations, supports environmental causes, and engages in community events. This commitment to community involvement demonstrates hlx.com's broader impact beyond online retail.

Shipping and Costs:

hlx.com provides shipping services to various locations. The shipping costs vary based on factors such as product weight and delivery location. While the platform strives to offer competitive shipping rates, customers are advised to review shipping costs before making a purchase.