Users Voice for Hobbies

28% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
72% users rated Excellent
Pie Chart Review Representation for Hobbies
Hobbies Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 21 Nov 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 5 3.7 5 4.5 1 2.4
Oct 2022 5 2.5 1 2 1 2.6
Nov 2022 5 3 5 1 1 4
Dec 2022 5 5 5 5 5 5
Mar 2023 3.9 5 2 1 1 2.6
Line Chart for Rating of peer stores

hobbies.co.uk

rakuten.com

amiclubwear.com

meundies.com

gearbest.com

pharmapacks.com

Detailed Hobbies Review by

Introduction

Hobbies.co.uk is a UK-based online retailer that specializes in a vast range of hobbies such as model making, radio-controlled cars, planes, boats, and many more. Their website was launched in 2016 and has quickly established itself as a go-to online store for hobby enthusiasts.

Pros and Cons

Pros:
  • A wide and diverse range of hobbies and related products
  • Competitive pricing and regular promotions
  • Clear and informative product descriptions and images
  • Fast delivery and reliable shipping
Cons:
  • The website can be overwhelming with so many products
  • Some crucial information about products, such as their scale or size, is not always apparent

User Experience

The Hobbies.co.uk website is modern, intuitive, and easy to navigate, with clear categories and subcategories. Filters on the left-hand side of the page help refine searches, and the product descriptions are detailed and informative. The site's loading speed is fast, and the checkout process is straightforward.

Pricing and Value for Money

Hobbies.co.uk's prices are generally competitive, and they often have promotions and discounts available. They also offer free delivery on orders over £50. Overall, the value for money is good.

Alternatives

Some alternatives to Hobbies.co.uk include ModelSpace, Amazon UK, and Hobbycraft. However, Hobbies.co.uk stands out for its extensive range of hobby products and its competitive pricing.

Customer Service

Hobbies.co.uk's customer service team is helpful and responsive, with a phone number and email address available for customer queries. They also have a useful FAQ section on their website.

Product Quality and Selection

The quality of the products on Hobbies.co.uk is generally good, with many products reviewed positively by customers. Their selection of products is vast and diverse, catering to many different hobbies and interests.

Website Usability

The Hobbies.co.uk website is easy to use and navigate, with a modern and intuitive design. The search function is useful, and the filters on the left-hand side of the page help refine searches.

Returns and Exchanges

Hobbies.co.uk offers a 14-day money-back guarantee for returns or exchanges. However, customers are responsible for the return postage costs.

Promotions and Discounts

Hobbies.co.uk regularly runs promotions and discounts on their products. They have a dedicated 'Sale' section on their website, and customers can sign up for their newsletter to receive exclusive offers.

Reputation

Hobbies.co.uk has a good reputation within the hobby community, with many positive customer reviews online. They are also well established, having been in business for over five years.

Payment Options

Customers can pay for their orders on Hobbies.co.uk using a range of payment options, including Visa, Mastercard, PayPal, and Klarna (for flexible payment options).

Loyalty Programs

Hobbies.co.uk does not currently have a loyalty program.

Customer Reviews

Customer reviews on Hobbies.co.uk's products are generally positive, with many customers praising the quality of the products and the speed of delivery.

Community Involvement

Hobbies.co.uk has a social media presence and frequently engages with customers via Facebook and Twitter. They also have a blog on their website featuring articles on various hobbies and interests.

Shipping and Costs

Hobbies.co.uk offers fast and reliable shipping, with UK orders usually delivered within 2-3 working days. Shipping costs vary depending on the order value and the shipping location. Orders over £50 are eligible for free UK delivery. Overall, Hobbies.co.uk is an excellent online retailer for hobby enthusiasts, with a broad and diverse range of products, competitive pricing, and excellent customer service. Their website is easy to navigate, and the product descriptions are informative. However, some vital product information may be missing, and the website can be overwhelming at times. Nevertheless, Hobbies.co.uk is a reputable and reliable online store that hobby enthusiasts should check out.

Hobbies Recent User Reviews

User Rating

5 stars

12

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Reviewer Name: stanley

Review Submission Date: 2022-12-07

Review Title: Did not bother to tell me a week later…
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Review Description: Did not bother to tell me a week later that my order was not in stock untill the new year after i ordered it.I was for a xmas present.Only found this out when i rand them up to see where my order was only then was i informed of this.Would not use this company

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Reviewer Name: Mark Gillen

Review Submission Date: 2022-12-03

Review Title: Very Pleased
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Review Description: I have noted that this model shop had quite a few bad reviews but they were during the COVID period.My personal experience has been very good. 3 expensive models purchased on all delivered quickly and very well packaged. The most recent one related to this review was free standard delivery 3-5 days and arrived next day!I have rung them 3 times for advice and help and never had any problem getting through and satisfied with the customer service.

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Reviewer Name: Nikita Gray

Review Submission Date: 2022-10-17

Review Title: Absolutely fantastic customer service
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Review Description: Absolutely fantastic customer service, very quick to respond and accommodating!

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Reviewer Name: Tom Jones

Review Submission Date: 2022-10-07

Review Title: Well done Hobbies Ltd.
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Review Description: I have a problem with one of their kits (the kit was poor)I email on Thursday night had a reply by 9.00 problem storted by Noon - well done Hobbies. I have made several purchases from them in the past and any problems solved quickly.

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Reviewer Name: Jay

Review Submission Date: 2022-03-22

Review Title: Order arrived by 48 hour courier 5 days…
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Review Description: Order arrived by 48 hour courier 5 days after dispatch confirmation. seems unlikely it was dispatched when they said.Worst of all, order included several 1 meter long planking packs which had all been cut in half to fit package! All too short to use now so useless waste of money.Wish I'd read reviews on this site before ordering.

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Reviewer Name: clifford tanner

Review Submission Date: 2022-02-16

Review Title: great customer service
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Review Description: great customer service i have used Hobbies a couple of times now i have found there website very easy to use and navigate around with great modelling materials to chose from i am happy to recommend Hobbies

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Reviewer Name: Grumps

Review Submission Date: 2021-11-19

Review Title: Great price, great service
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Review Description: I ordered a dolls house kit as their price was better than elsewhere. Free delivery due to the cost.Arrived in a a matter of days, extremely well packed and undamaged via DHL.Unfortunately a part was missing, but this was obviously a packing error in the factory in Thailand. I phoned Hobbies and they arranged a replacement part without quibble.The part arrived in a couple of days, again well packed.Great price, great service.

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Reviewer Name: GB

Review Submission Date: 2021-09-21

Review Title: Ordered a wet palette kit and…
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Review Description: Ordered a wet palette kit and unfortunately the wrong item was posted to me (refill kit). Called up and after a few minutes got through, and they acknowledged they'd sent the wrong item.The lady on the other end apologised and posted the correct item that day, arriving 2 days later. Cannot fault the customer service, and it's also a good quality palette.Very happy

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Reviewer Name: Allan Keston

Review Submission Date: 2021-09-15

Review Title: Full of excuses despicable lies
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Review Description: Full of excuses.Nothing but rude liars.Their prices are absolutely a rip off.More arrogant people you will find hard to match.Always someone else's fault.Really despicable arrogance.Don't waste your money.Go elsewhere as you will just be ripped off.Just read the other reviews below.I rest my case

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Reviewer Name: HUNTER ROBERT GOODIN

Review Submission Date: 2021-08-26

Review Title: They are very helpful and knowledgeable…
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Review Description: They are very helpful and knowledgeable in helping me decide on a remote control car for my son . Great customer service when they fixed my son’s drone without cost. All their products are of high quality. Also, an extra bonus is they speak English .