Hockeymonkey User Reviews

Introduction

HockeyMonkey is a leading online retailer of hockey equipment, apparel, and accessories. Founded in 1999, HockeyMonkey offers one of the largest selections of hockey gear from top brands like CCM, Bauer, and Reebok. With a commitment to providing customers with high-quality products at great prices, HockeyMonkey has become a trusted destination for hockey players of all skill levels.

Pros and Cons

Pros: • Huge selection of hockey gear from top brands • Competitive pricing and frequent promotions • User-friendly website with advanced search and filter options • Comprehensive product reviews and sizing recommendations • Helpful customer service team with extensive knowledge of hockey equipment Cons: • Limited international shipping options • Return policy can be restrictive for some products • Low-cost products may have lower quality than higher-priced options

User Experience

HockeyMonkey's website is designed for ease of use and functionality. The homepage features a prominent search bar, as well as customizable filters for finding specific products. HockeyMonkey also offers detailed product descriptions, reviews, and sizing recommendations to help users make informed purchasing decisions. The shopping cart and checkout process is straightforward, with flexible payment options including credit card, PayPal, and Affirm financing.

Pricing and Value for Money

HockeyMonkey's prices are highly competitive, with frequent sales, discounts, and bundling deals. Additionally, the site offers a Price Match Guarantee, ensuring that customers get the best possible deal on their purchase. In terms of value for money, HockeyMonkey's selection of high-quality products at reasonable prices is hard to beat.

Alternatives

Hockey Giant and Pure Hockey are two popular alternatives to HockeyMonkey, offering similar selections of hockey gear and apparel. However, HockeyMonkey stands out for its wider selection of international brands and more competitive pricing.

Customer Service

HockeyMonkey's customer service team is highly knowledgeable about hockey equipment and able to provide expert advice to customers. The site also offers a live chat option for quick and convenient assistance. However, some customers have reported issues with the site's return policy, which can be restrictive for certain products.

Product Quality and Selection

HockeyMonkey is known for its wide selection of high-quality hockey gear from top brands like Bauer, CCM, and Warrior. The site offers everything from skates and sticks to protective equipment and apparel. Products are well-reviewed and often accompanied by detailed sizing guidance to ensure a perfect fit.

Website Usability

HockeyMonkey's website is well-designed for easy navigation and functionality. Users can easily find what they're looking for using the site's search and filter functions, and product pages are detailed and informative. The site also offers a helpful blog section with articles on topics like new equipment releases and training tips.

Returns and Exchanges

HockeyMonkey's return policy allows for returns within 30 days of purchase, but certain items (including custom equipment) may be subject to restocking fees or exclusion from the return policy. Some customers have reported difficulty in obtaining returns for certain products, so it's important to read the site's return policy carefully before making a purchase.

Promotions and Discounts

HockeyMonkey frequently offers promotions and discounts, including daily deals and seasonal sales. The site also offers a rewards program that allows customers to earn points on purchases, which can be redeemed for future discounts.

Reputation

HockeyMonkey has a strong reputation in the hockey community for offering high-quality products at fair prices. The site is highly rated on review platforms like Trustpilot, with many customers praising the site's selection and knowledgeable customer service team.

Payment Options

HockeyMonkey accepts most major credit cards, as well as PayPal and Affirm financing. The site uses secure SSL encryption to protect customer data, ensuring privacy and security.

Loyalty Programs

HockeyMonkey's loyalty program, MVP Rewards, allows customers to earn points on purchases that can be redeemed for future discounts. The program also offers additional benefits like early access to sales and exclusive discounts.

Customer Reviews

Customer reviews on HockeyMonkey are generally positive, with many customers praising the site's wide selection of top-quality products and helpful customer service team. However, some customers have reported difficulties with the site's return policy and shipping times.

Community Involvement

HockeyMonkey is committed to supporting the hockey community through sponsorships and partnerships with local leagues and teams. The site also offers a helpful blog section with informative articles on topics like training and equipment care.

Shipping and Costs

HockeyMonkey offers free shipping on orders over $49 within the United States. Shipping rates for international orders vary, but the site does offer international shipping to select countries. Some customers have reported longer shipping times than expected, so it's important to keep this in mind when ordering.