Users Voice for Holidayme

54% users rated Terrible
1% users rated Poor
0% users rated Average
4% users rated Very Good
41% users rated Excellent
Pie Chart Review Representation for Holidayme
Holidayme Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 11 Apr 2019

Last updated by on 09 Mar 2023

"I am Vrushali Rakhunde and when you ask me about a film's story be ready for spoilers and an interesting experience."
Jul 2022 2.6 4.8 4.1 2.7 1.2 3.5
Aug 2022 5 4.8 4.4 2.8 1.1 3.3
Sep 2022 5 4.5 4.4 1.8 1.4 3.8
Oct 2022 5 4.7 4.4 2.8 1 4.2
Mar 2023 3.6 4.5 2.7 2 5 2.8
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Detailed Holidayme Review by

Introduction

Holidayme.com is an online travel company that aims to provide affordable and personalized travel solutions to customers all around the world. Founded in 2014, the website offers a wide range of holiday packages and services, including flights, hotels, activities, and tours, among others. The company prides itself on its easy-to-use platform, secure payment gateway, and efficient customer service.

Pros and Cons

Pros:
  • Holidayme.com offers a vast selection of holiday packages and services, catering to a wide range of travel needs and preferences.
  • The website is user-friendly and easy to navigate, ensuring quick and hassle-free booking experiences for customers.
  • Holidayme.com offers competitive pricing and frequent promotions, enabling customers to save money on their travel expenses.
  • The website has a secure payment gateway, ensuring customers' sensitive information remains protected.
Cons:
  • The website's cancellation policy can be confusing for some customers, resulting in misunderstandings and complications.
  • Holidayme.com does not offer a loyalty program, which may deter customers looking for long-term benefits and discounts.

User Experience

Holidayme.com focuses on providing a seamless and user-friendly experience for its customers. The website has a clean and modern design, making it easy to navigate and find the desired travel packages and services. The search function allows customers to filter results based on various criteria, such as destination, budget, and preferred dates. The booking process is straightforward and requires minimal steps, making it hassle-free for customers. Overall, the website's user experience is excellent, ensuring high customer satisfaction.

Pricing and Value for Money

Holidayme.com offers competitive pricing for its travel packages and services, ensuring customers get the best value for their money. The website frequently features promotions and discounts, providing additional savings opportunities for customers. The company also has a price match guarantee, ensuring customers get the lowest prices possible. Customers can also opt for payment installment options, making it easier to manage their budgets.

Alternatives

Alternative online travel companies similar to Holidayme.com include:
  • Expedia
  • Travelocity
  • MakeMyTrip
  • Cleartrip

Customer Service

Holidayme.com has a dedicated customer service team available 24/7 to assist customers with their travel needs and queries. The company offers various communication channels, including email, phone, and live chat, ensuring customers can reach out to them easily. The customer service team is responsive and knowledgeable, ensuring quick resolutions to any issues customers may face.

Product Quality and Selection

Holidayme.com offers a vast selection of travel packages and services, ensuring customers can find the right fit for their needs and preferences. The company partners with reputable travel providers, ensuring high product quality and customer satisfaction. The website also features detailed descriptions and photos of the travel packages and services, enabling customers to make informed decisions.

Website Usability

Holidayme.com has a clean and modern website design, making it easy to navigate and find the desired information. The website is responsive and works well on various devices, including desktops, tablets, and smartphones. The search function is user-friendly and efficient, providing quick and accurate results. Overall, the website's usability is excellent, ensuring a seamless and positive user experience.

Returns and Exchanges

Holidayme.com's cancellation policy varies depending on the travel package or service booked. Customers are advised to review the cancellation policy before making any bookings. In general, customers can cancel or modify their bookings for a fee or within a specific timeframe, depending on the provider's policy. The company ensures transparent and fair policies, ensuring customer satisfaction.

Promotions and Discounts

Holidayme.com frequently features promotions and discounts on its travel packages and services, providing additional savings opportunities for customers. Customers can sign up for the company's newsletter to receive updates on the latest deals and offers. The website also features a dedicated section for promotions and discounts, making it easy for customers to find current offerings.

Reputation

Holidayme.com has a positive reputation in the online travel industry, with customers praising the company's affordable pricing, diverse selection, and excellent customer service. The company has received various awards and recognitions, including the Arabian Business StartUp Award for Best Online Business in 2016. Trustpilot, a leading review website, rates Holidayme.com as "excellent."

Payment Options

Holidayme.com accepts various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. The website's payment gateway is secure, ensuring customers' sensitive information remains protected.

Loyalty Programs

Holidayme.com does not offer a loyalty program at the moment, which may be a drawback for customers looking for long-term benefits and discounts.

Customer Reviews

Holidayme.com features customer reviews on its website, enabling customers to see real feedback and experiences from other travelers. The company has a high rating on Trustpilot, with customers praising the website's user-friendliness, competitive pricing, and efficient customer service.

Community Involvement

Holidayme.com is actively involved in social responsibility initiatives, supporting various causes such as education, healthcare, and environment. The company has partnered with several charities and non-profit organizations, demonstrating its commitment to giving back to the community.

Shipping and Costs

Holidayme.com does not offer physical products or shipping as it is an online travel company. Customers are advised to review the travel package or service's costs before making any bookings, ensuring transparency and no hidden fees.

Holidayme Recent User Reviews

User Rating

5 stars

16

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Reviewer Name: Charmaine Traylor

Review Submission Date: 2021-09-24

Review Title: Holidayme worst travel agency I've ever used in 20 years
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Review Description: I'm been waiting 15 months for refund on flight tickets from holidayme, worst customer service, no follow up, still waiting for refund. Never use holidayme for any peace of mind.

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Reviewer Name: Shiva Swaroop

Review Submission Date: 2021-04-16

Review Title: I had one of the worst expereince by…
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Review Description: I had one of the worst expereince by booking tickets wtih the Holidayme.This is biggest mistake of life. Eventhough the emirates airlines are not charging a single penny for refund and changing dates of flight.These people are charging hefty amount which is not acceptable.If i ask for other dates again they ask for more money,if asked for cancellation they are giving only half the amount.This is really not acceptable.So i request anyone who want to do business should think 100 times and do.Worst experience with them

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Reviewer Name: Shiva Swaroop

Review Submission Date: 2021-04-16

Review Title: I had one of the worst expereince by…
Customer Support   

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Review Description: I had one of the worst expereince by booking tickets wtih the Holidayme.This is biggest mistake of life. Eventhough the emirates airlines are not charging a single penny for refund and changing dates of flight.These people are charging hefty amount which is not acceptable.If i ask for other dates again they ask for more money,if asked for cancellation they are giving only half the amount. This is really not acceptable. So i request anyone who want to do business should think 100 times and do. Worst experience with them

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Reviewer Name: Charmaine Traylor

Review Submission Date: 2021-04-05

Review Title: ETIHAD Poor customer care
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Review Description: Covid caused massive issues to be sure, but the follow-up after 2 times moving tickets and paying to move the tickets. As well as not getting refunds for or change flights for some tickets from June 2020. Etihad has no concern for there customers and don't care about anything but keeping money for tickets they should issue refunds for. It's been 1 year and still no refund!!!!! NEVER FLY ETIHAD

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Reviewer Name: Syed Ubaid Mazhar Abidi

Review Submission Date: 2021-02-21

Review Title: This company appears as fraudsters
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Review Description: This company appears as fraudsters. They have holding my refund from June 2020 and every time they give some excuse or another. Please be vary with this company. I have sent 12 emails so far, every time they reply by a new person with the same excuse, that it will take another 4-6 weeks due to COVID 19. They received money from airlines back in June 2020 and they didnt bother refund my money and in December 2020, when i enquired from several sources, i learnt that the money is with holidayme. since then they just keep giving excuses.

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Reviewer Name: Syed Ubaid Mazhar Abidi

Review Submission Date: 2021-02-21

Review Title: This company appears as fraudsters
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Review Description: This company appears as fraudsters. They have holding my refund from June 2020 and every time they give some excuse or another. Please be vary with this company. I have sent 12 emails so far, every time they reply by a new person with the same excuse, that it will take another 4-6 weeks due to COVID 19. They received money from airlines back in June 2020 and they didnt bother refund my money and in December 2020, when i enquired from several sources, i learnt that the money is with holidayme. since then they just keep giving excuses.

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Reviewer Name: Shrikant K.

Review Submission Date: 2020-10-04

Review Title: I dont like to give 1 star also they…
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Review Description: I dont like to give 1 star also they are profesional cheater they didn't give my refund of flight ticket when flight was canceled due to covid 19. I am still taking follow up.

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Reviewer Name: Shrikant K.

Review Submission Date: 2020-10-04

Review Title: I dont like to give 1 star also they…
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Review Description: I dont like to give 1 star also they are profesional cheater they didn't give my refund of flight ticket when flight was canceled due to covid 19. I am still taking follow up.

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Reviewer Name: Ahmed

Review Submission Date: 2020-08-18

Review Title: Don’t book with them
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Review Description: Don’t book with them, they refunded my ticket while Airline has a choice for rebooking the ticket without any charge

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Reviewer Name: Ahmed

Review Submission Date: 2020-08-18

Review Title: Don’t book with them
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Review Description: Don’t book with them, they refunded my ticket while Airline has a choice for rebooking the ticket without any charge