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Introduction is an online travel company that aims to provide affordable and personalized travel solutions to customers all around the world. Founded in 2014, the website offers a wide range of holiday packages and services, including flights, hotels, activities, and tours, among others. The company prides itself on its easy-to-use platform, secure payment gateway, and efficient customer service.

Pros and Cons

  • offers a vast selection of holiday packages and services, catering to a wide range of travel needs and preferences.
  • The website is user-friendly and easy to navigate, ensuring quick and hassle-free booking experiences for customers.
  • offers competitive pricing and frequent promotions, enabling customers to save money on their travel expenses.
  • The website has a secure payment gateway, ensuring customers' sensitive information remains protected.
  • The website's cancellation policy can be confusing for some customers, resulting in misunderstandings and complications.
  • does not offer a loyalty program, which may deter customers looking for long-term benefits and discounts.

User Experience focuses on providing a seamless and user-friendly experience for its customers. The website has a clean and modern design, making it easy to navigate and find the desired travel packages and services. The search function allows customers to filter results based on various criteria, such as destination, budget, and preferred dates. The booking process is straightforward and requires minimal steps, making it hassle-free for customers. Overall, the website's user experience is excellent, ensuring high customer satisfaction.

Pricing and Value for Money offers competitive pricing for its travel packages and services, ensuring customers get the best value for their money. The website frequently features promotions and discounts, providing additional savings opportunities for customers. The company also has a price match guarantee, ensuring customers get the lowest prices possible. Customers can also opt for payment installment options, making it easier to manage their budgets.


Alternative online travel companies similar to include:
  • Expedia
  • Travelocity
  • MakeMyTrip
  • Cleartrip

Customer Service has a dedicated customer service team available 24/7 to assist customers with their travel needs and queries. The company offers various communication channels, including email, phone, and live chat, ensuring customers can reach out to them easily. The customer service team is responsive and knowledgeable, ensuring quick resolutions to any issues customers may face.

Product Quality and Selection offers a vast selection of travel packages and services, ensuring customers can find the right fit for their needs and preferences. The company partners with reputable travel providers, ensuring high product quality and customer satisfaction. The website also features detailed descriptions and photos of the travel packages and services, enabling customers to make informed decisions.

Website Usability has a clean and modern website design, making it easy to navigate and find the desired information. The website is responsive and works well on various devices, including desktops, tablets, and smartphones. The search function is user-friendly and efficient, providing quick and accurate results. Overall, the website's usability is excellent, ensuring a seamless and positive user experience.

Returns and Exchanges's cancellation policy varies depending on the travel package or service booked. Customers are advised to review the cancellation policy before making any bookings. In general, customers can cancel or modify their bookings for a fee or within a specific timeframe, depending on the provider's policy. The company ensures transparent and fair policies, ensuring customer satisfaction.

Promotions and Discounts frequently features promotions and discounts on its travel packages and services, providing additional savings opportunities for customers. Customers can sign up for the company's newsletter to receive updates on the latest deals and offers. The website also features a dedicated section for promotions and discounts, making it easy for customers to find current offerings.

Reputation has a positive reputation in the online travel industry, with customers praising the company's affordable pricing, diverse selection, and excellent customer service. The company has received various awards and recognitions, including the Arabian Business StartUp Award for Best Online Business in 2016. Trustpilot, a leading review website, rates as "excellent."

Payment Options accepts various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. The website's payment gateway is secure, ensuring customers' sensitive information remains protected.

Loyalty Programs does not offer a loyalty program at the moment, which may be a drawback for customers looking for long-term benefits and discounts.

Customer Reviews features customer reviews on its website, enabling customers to see real feedback and experiences from other travelers. The company has a high rating on Trustpilot, with customers praising the website's user-friendliness, competitive pricing, and efficient customer service.

Community Involvement is actively involved in social responsibility initiatives, supporting various causes such as education, healthcare, and environment. The company has partnered with several charities and non-profit organizations, demonstrating its commitment to giving back to the community.

Shipping and Costs does not offer physical products or shipping as it is an online travel company. Customers are advised to review the travel package or service's costs before making any bookings, ensuring transparency and no hidden fees.

Vrushali Rakhunde Senior Content Editor

Hello, I am Vrushali Rakhunde, a news editor and reporter at Askemoffers. With a passion for creating compelling content, I have gained extensive experience in various writing roles. I worked as a Copywriter...