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5% users rated Poor
9% users rated Average
7% users rated Very Good
13% users rated Excellent
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Ellen Bulmer
Resilient Support Amidst Online Shopping Struggles
Sharing my recent experience with hollisterco.com, I navigated through a challenging month following a stolen delivery. Despite initial setbacks, I found myself reaching out to Hollister's customer service, seeking resolution. I encountered hurdles in communication, facing automated responses and a lack of accountability in addressing the issue. Despite feeling overwhelmed, I took proactive steps, reaching out to Royal Mail and local authorities for assistance. Struggling to find a resolution, I felt disheartened by the lack of support and understanding from the brand I once trusted. After exploring various avenues for recourse, I eventually sought assistance from my bank to address the situation, albeit with partial success. The journey was marked by frustration, yet underscored the resilience required when faced with challenges in online shopping experiences. R
RM
An Unforgettable Exchange Experience with Hollister Co.
I recently had the pleasure of exchanging an item with Hollister Co., and I must say it was an experience I won't forget. After submitting my exchange Order Number 70030269352 on January 25th, under the tracking number XF891329303GB with Royal Mail, I found myself eagerly awaiting the arrival of my new item. However, as days turned into weeks, I noticed that my package had yet to arrive. Concerned, I reached out to their customer service team multiple times via email and phone calls, only to be met with delays and unfulfilled promises. Despite my initial shock at the service I received, I remained patient and hopeful that my exchange would be resolved. While the process may have tested my patience, I can't deny that it has left a lasting impression on me. In the end, this experience has taught me the importance of communication and follow-through in customer service. Although my exchange may not have been seamless, I appreciate the opportunity to learn and grow from this encounter. Thank you, Hollister Co., for showing me the value of dedication and commitment to customer satisfaction. V
Vivian S
An Exceptional Turnaround: Redemption with Hollister’s Customer Service
My profound experience with hollisterco.com Resonating with the frustration echoed in the negative review, my encounter with Hollister's customer service initially mirrored disappointment. After receiving a faulty dress not once but twice, I felt disheartened by the lack of effective communication and resolution. However, an unexpected turn of events transformed my perception entirely. Following a detailed explanation of my concerns and persistent effort to convey the gravity of the situation, I was met with an exemplary display of empathy and understanding. The customer support representative went above and beyond to rectify the issue promptly and efficiently. Not only did they provide a full refund for the defective items, but they also extended a generous discount for my future purchases, expressing sincere regret for the inconvenience caused. This unexpected act of kindness and dedication to customer satisfaction truly reinstated my faith in Hollister's commitment to excellence. I am immensely grateful for this positive resolution, highlighting the importance of transparent communication and proactive problem-solving. My renewed loyalty to Hollister stems from this transformative experience, showcasing the power of genuine care and accountability in customer service interactions. Thank you, Hollister, for restoring my confidence and loyalty through your exceptional service. S
Shona Farrow
Unsatisfied with the Online Purchase Experience
Upon receiving the package from hollisterco.com, I eagerly tried on the coat I had ordered, but to my dismay, the quality was extremely poor. It felt like I was wearing a flimsy plastic bag that rustled with every movement. Frustratingly, there were no local stores nearby, so I had to return the item via Royal Mail, only to discover that £5 was deducted from my refund for the return shipping. This unexpected cost for returning the subpar product left me feeling dismayed and disheartened. In all my years of online shopping, I had never encountered such a policy. Needless to say, this experience has shattered my confidence in hollisterco.com, and I will not be making any future purchases from them. I sincerely hope that others can learn from my experience and avoid the disappointment I faced. S
Shona Farrow
A Style Saga: The Truth Behind My Hollister Co. Coat Purchase
When I embarked on the journey of ordering a coat online from Hollister Co., little did I know that it would turn into a tale of disappointment. The anticipation that built up as I awaited my package was quickly deflated upon trying on the coat. The fabric felt cheap, akin to wrapping myself in a plastic bag that rustled with every movement. Navigating the return process added another layer of frustration. Living in an area without nearby stores, I resorted to sending the item back via Royal Mail. However, my dismay peaked when I discovered a deduction of £5 from my refund for the return shipping. This unexpected fee left a bitter taste in my mouth, as I had never encountered such a practice before. Reflecting on this experience, I must confess that my trust in Hollister Co. has been significantly shaken. The subpar quality of the coat combined with the unexpected return cost has firmly closed the door on any future purchases from this brand. Regrettably, I cannot recommend Hollister Co. to others based on my firsthand encounter. May my tale serve as a cautionary note to fellow fashion enthusiasts navigating the online shopping realm. A
Aksel Thomsen
A Shining Example of Customer Service
I recently had the pleasure of shopping at hollisterco.com, and I must say, I am thoroughly impressed. I made a purchase totaling 180 euro, and unfortunately, there was a glitch in the system, which led to a delay in receiving my confirmation email and order number. I was understandably concerned after noticing that the funds had been deducted from my account without any reassurance of my purchase. However, the exceptional customer service team at Hollister Co. went above and beyond to rectify the situation. They promptly addressed my concerns, provided me with all the necessary details, and ensured that my order was processed without any further issues. I truly appreciate their responsiveness and dedication to customer satisfaction. Despite the initial hiccup, I am delighted with my purchase and the level of care I received. Thank you, Hollister Co., for your outstanding service! C
Charos
Disappointed with the Quality, Won’t Be Buying Again from Hollister
As a loyal customer of Hollister for many years, I recently purchased pajamas for my husband and a top and cropped hoodie for myself from hollisterco.com. I was excited to receive our order, but unfortunately, the excitement quickly turned into disappointment. The pajamas that I bought for my husband got ripped within days of wearing them, highlighting the poor quality of the material. Additionally, the top I purchased for myself got stretched out after just a few wears, making it too baggy to wear comfortably. I have noticed a decline in the quality of Hollister's clothing compared to what it used to be years ago. It's disheartening to see a brand that I once loved for its durability and style now falling short in terms of quality. This experience has left me feeling let down, and I am reluctant to make any future purchases from Hollister. I hope that Hollister takes customer feedback seriously and works towards improving the quality of their products. As for now, I will be exploring other brands for my future clothing needs. C
Charos
Unveiling the Dissatisfaction: A Heartfelt Testimony of Quality Woes
Embarking on the quest for cozy perfection, I set out to surprise my husband with matching pajamas and treats for myself from hollisterco.com. Excitement filled the air as I eagerly awaited the arrival of our snuggly ensembles. However, the bubble of anticipation soon burst as reality unveiled a different tale. The fabric of the pajamas, designed to envelop us in warmth and comfort, proved disappointingly fragile. Within mere days, threads loosened, and tears appeared, leaving a bitter taste of poor quality. As I reached for my cropped hoodie, a similar realization dawned – its once flattering fit had metamorphosed into a shapeless garment, stretched beyond recognition after only a handful of wears. Reflecting on past experiences with Hollister, memories of superior quality garments flooded my mind. Regrettably, the contrast with the recent purchase was stark, amplifying the disappointment. The tale of the ripped pajamas and the ill-fitting hoodie was not just a mere shopping mishap but a poignant reminder of the standards that were not met. In the wake of this disheartening ordeal, a decision was made – a vow to explore other avenues for our sartorial needs. Regrettably, the trust once placed in Hollister dimmed, overshadowed by the remnants of torn fabric and stretched threads. Although the journey with hollisterco.com took an unexpected turn, the lessons learned were invaluable. This experience serves as a testament to the bittersweet reality that not all journeys end in satisfaction, but they pave the way for new beginnings and discoveries. Farewell, Hollister, for now, as we navigate the vast sea of possibilities in search of the quality we once cherished. S
Samantha Rodgers
Transformative Quality and Service Beyond Measure
As a loyal patron of hollisterco.com, I am compelled to share the unparalleled satisfaction I've experienced with their exceptional service. Becoming a gold member has unlocked a world of incredible benefits that have truly elevated my shopping experience. Not only are the clothes of extraordinary quality, enduring the test of time with unwavering resilience, but the personalized perks have added an extra layer of delight to each purchase. While the youthful vibe of the products is undeniably charming, I do resonate with the sentiment of catering to a more diverse age demographic. As a consumer in my thirties, I find myself yearning for styles that effortlessly transition from youthful exuberance to mature sophistication. Embracing this versatility could undoubtedly widen the appeal of their already remarkable collection. In essence, my journey with hollisterco.com has been nothing short of transformative. The impeccable quality of their offerings is matched only by the consistently exceptional service they provide. I eagerly await the prospect of witnessing the brand's evolution to embrace a wider range of age demographics, confident that their dedication to excellence will continue to shine. S
Samantha Rodgers
Forever Grateful for Exceptional Service at Hollister
Reflecting on my journey with hollisterco.com, I am forever grateful for the exceptional service I have received. Becoming a gold member has truly elevated my shopping experience with amazing benefits that make me feel valued and appreciated. The quality of the clothes surpasses expectations, standing the test of time and lasting for years on end. While my loyalty remains unwavering, I do find myself yearning for a more mature collection that caters to individuals in their 30s, like myself. Despite this minor feedback, the vibrant and trendy styles offered by Hollister never fail to impress. Thank you, Hollister, for consistently delivering outstanding service and products that keep me coming back for more. Your dedication to customer satisfaction is truly commendable, and I look forward to seeing what the future holds for this beloved brand. M
Mike C
Exceptional Service and Quality Products!
I can't say enough about my experience with hollisterco.com. From the moment I started browsing their products to the seamless checkout process, I was blown away. The quality and style of their clothing are unmatched, and I was excited to make a purchase. When I encountered an issue with the checkout process, I reached out to their customer support, and I was met with the utmost professionalism and assistance. Not only did they resolve my issue promptly, but they also provided me with additional information on upcoming promotions. It was a delight to interact with a team that genuinely cares about their customers. As a result, I felt valued and appreciated as a shopper. I couldn't be happier with my purchase, and I'm already planning my next order. Thank you, hollisterco.com, for exceeding my expectations and providing an exceptional online shopping experience. I highly recommend this website to anyone looking for top-notch fashion and outstanding customer service. M
Mike C
Turning a Frustration into a Blessing: A Revelation with HollisterCo
Diving into the world of online shopping, I embarked on a journey to make a purchase from hollisterco.com, only to find myself engulfed in a whirlwind of technical issues. For four long days, I attempted to finalize my order, only to face a recurring nightmare - the checkout process continuously freezing, leaving me stranded in a loop of frustration. Seeking solace in customer support, I reached out three times, only to discover that the root of my ordeal lay in elusive out-of-stock items lurking within my virtual cart. To my dismay, the platform failed to pinpoint the exact products causing the chaos, leaving me to play a guessing game with my shopping list. In the midst of exasperation, a glimmer of realization emerged – should a reputable brand like Hollister not prevent customers from adding unavailable items to their baskets, or at the very least, highlight the culprits derailing the checkout process? Reflecting on this tumultuous experience and perusing similar accounts from fellow shoppers, a sense of relief washed over me. Perhaps this failed order was a blessing in disguise, nudging me towards the plethora of alternative retailers waiting to cater to my needs more seamlessly. With newfound clarity, I bid adieu to my turbulent journey with HollisterCo, venturing towards greener pastures where my shopping endeavors are met with efficiency and ease. Thank you, Hollister, for steering me towards a path where my online shopping experiences are not marred by endless obstacles, but rather guided by the promise of simplicity and satisfaction. S
Sophia Grace
Rediscovering My Love for Hollister: A Journey of Quality, Style, and Growth
Let me start by saying, my relationship with Hollister has been nothing short of a rollercoaster ride. There was a time when I adored everything about the brand - from their trendy clothes to their effortlessly cool vibe. However, as time went on, I found myself drifting away, feeling let down by the apparent decline in quality and the overpowering ambiance of the stores. But recently, a glimmer of hope reignited my love for Hollister. I stumbled upon their seasonal sales and was pleasantly surprised. The friendly staff made the experience enjoyable, and I couldn't help but notice that the nostalgic allure of Hollister still lingered. Yes, I've outgrown the high school demographic they cater to, but here's the thing - Hollister is evolving too. The clothes, while different from what they used to be, have their own unique charm. The quality may have taken a hit in the past, but the latest pieces I've purchased have shown significant improvement. It feels like Hollister is back on track, and I'm here for it. So, to anyone who, like me, felt disheartened by the changes, I urge you to give Hollister another chance. Embrace the sales, embrace the new styles, and most importantly, embrace the growth - both yours and theirs. After all, there's something truly special about rediscovering a brand that was once a significant part of your life. S
Sophia Grace
Rediscovering My Love for Hollister: A Story of Quality, Nostalgia, and Value
From a loyal Hollister fan to now revisiting the brand, my journey has been a whirlwind of nostalgia and rediscovery. Initially, I was disheartened by the perceived decline in quality and attention to detail in their clothing. The store ambiance felt overwhelming with dim lighting and strong scents, leading to a disconnect from my cherished memories. However, amidst these concerns, I found solace in the seasonal sales that breathed life back into my Hollister experience. The friendly staff added a touch of warmth and familiarity, reminding me of the carefree high school days I associate with the brand. As I outgrew the teenage allure of Hollister, my perspective shifted. While not ideal for full-price purchases, the allure of sales rekindled my appreciation for the brand's value and style. Hollister became a beacon of affordability and fashion, balancing nostalgia with practicality. In essence, my rediscovery of Hollister has been a bittersweet journey of growth and change. Despite the initial disappointments, I found a renewed love for a brand that once defined my youth. Hollister may evolve, but its essence remains a testament to timeless style and the allure of a good deal. K
KK
Unparalleled Comfort and Durability
As a frequent buyer of casual wear, I can confidently say that the cotton used in the Icon Crew T-shirts from hollisterco.com is top-notch. The shirts are incredibly soft and offer an unparalleled level of comfort, making them my go-to choice for everyday wear. What truly sets them apart is their exceptional durability. I have been wearing these shirts for months, and they have maintained their shape and quality, with no signs of wear and tear. In comparison to other brands, the difference is striking. Additionally, the long-sleeve shirt I purchased from Hollister Co. has also exceeded my expectations in terms of resilience. Despite regular use, it has retained its pristine condition, showcasing the brand's commitment to quality. Unlike some unfortunate experiences, I can confidently say that these shirts are a worthwhile investment that promises both comfort and longevity. They have certainly earned my loyalty as a customer.
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