Users Voice for Hollisterco

67% users rated Terrible
0% users rated Poor
2% users rated Average
4% users rated Very Good
27% users rated Excellent
Pie Chart Review Representation for Hollisterco
Hollisterco Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 06 Apr 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 1 1.2 1.8 4.4 3.9 3.8
Oct 2022 4 1.3 2.8 4.4 4.7 4.2
Nov 2022 1 1.4 2 2.7 3.8 2.8
Dec 2022 5 5 5 5 5 5
Mar 2023 3.6 1.4 5 4.6 4.2 3.4
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hollisterco.com

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Detailed Hollisterco Review by

Introduction

Hollister Co. is a popular American clothing brand that specializes in casual wear for teenagers and young adults. Known for its laid-back California vibe, the brand is owned by Abercrombie & Fitch and has over 500 stores worldwide. Hollister Co. also operates its online store, hollisterco.com.

Pros and Cons

Pros: Hollister Co.'s website offers a wide range of trendy and affordable clothes, and their size range is inclusive, catering to a variety of body types. The website is easy to use and features detailed product descriptions, multiple product images, and customer reviews. They also offer free shipping and returns for a limited time. Cons: The website's color scheme may not appeal to everyone, and the clothing styles may be too casual for some individuals. The website doesn't have a live chat or phone support system, and their returns and exchanges policy isn't ideal, as customers have to pay for shipping costs.

User Experience

Hollister Co.'s website is intuitive and easy to navigate, with clear menus and filters that allow users to shop by category, size, and color. The website loads quickly and features high-quality product images and descriptions, making it easy for customers to find what they're looking for. Checkout is also a breeze, with a simple and secure payment process.

Pricing and Value for Money

Hollister Co. offers affordable prices for fashionable clothing, with items ranging from $10 to $150, depending on the item. However, some customers may find the prices a bit steep for basic t-shirts and hoodies.

Alternatives

Some popular alternatives to Hollister Co. include Zara, Forever 21, H&M, and PacSun. These brands offer similar styles and price ranges to Hollister Co. and may appeal to customers with different fashion preferences.

Customer Service

Hollister Co.'s customer service team can be reached through email, and they typically respond within 24 hours. However, the website doesn't have a live chat or phone support system, which may be inconvenient for customers with urgent inquiries.

Product Quality and Selection

Hollister Co. offers high-quality clothing that is both trendy and durable. They have a wide selection of clothing, accessories, and shoes, ranging from casual to dressy, and their size range caters to a diverse group of individuals.

Website Usability

Hollister Co.'s website is user-friendly, with clear menus and filters that allow customers to easily navigate through the different categories. The website's search function is also helpful, providing relevant results based on keywords. Additionally, the website is optimized for mobile use, making it easy for customers to shop on the go.

Returns and Exchanges

Hollister Co.'s returns and exchanges policy requires customers to pay for shipping costs, which may be inconvenient for some customers. Additionally, items can only be returned within 60 days of purchase, and items must be in their original condition with all tags attached.

Promotions and Discounts

Hollister Co. regularly offers promotions and discounts, including seasonal sales, student discounts, and free shipping deals. Customers can also sign up for the Hollister Co. newsletter to receive exclusive discounts and promotions.

Reputation

Hollister Co. has a strong reputation as a trendy and affordable clothing brand, known for its laid-back California style. The brand has a loyal customer base, and the company has been praised for its commitment to sustainability initiatives and social responsibility.

Payment Options

Hollister Co. accepts a variety of payment options, including credit cards, PayPal, and gift cards. Their payment process is secure and easy to use, ensuring the safety of customers' personal information.

Loyalty Programs

Hollister Co. offers a loyalty program called Club Cali, which rewards customers with points for purchases, as well as exclusive discounts and promotions. Members can also use their points to redeem rewards.

Customer Reviews

Hollister Co.'s website features customer reviews for each product, allowing customers to see what others think about the items before making a purchase. The reviews are helpful, providing details about sizing, quality, and overall satisfaction.

Community Involvement

Hollister Co. is committed to giving back to the community, with initiatives such as their partnership with the Surfrider Foundation to promote beach cleanups and environmental awareness. The brand also supports several other charities and organizations through donations and fundraising.

Shipping and Costs

Hollister Co. offers free shipping for orders over $99 within the US, with standard shipping taking 3-7 business days. The website also offers expedited and overnight shipping options at an additional cost. However, customers are responsible for shipping costs when returning items, which may be a downside for some. In conclusion, Hollister Co. offers trendy and affordable clothing for young adults, with a wide range of sizes and styles to choose from. Their website is easy to use and features detailed product descriptions, customer reviews, and promotional offers. However, their returns and exchanges policy may be inconvenient for some customers, and they could improve their customer service by adding a live chat or phone support system. Overall, Hollister Co. is a reliable and reputable clothing brand that offers value for money.

Hollisterco Recent User Reviews

User Rating

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Reviewer Name: Bets

Review Submission Date: 2022-12-01

Review Title: Good most of the time
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Review Description: I love the selection of clothes that hollister has and the sales they do however some of it is by far overpriced. For example a Sherpa hoodie doesn’t actually have Sherpa on the arms or sides. Also, in regent street hollister there are a lot of pick pockets and the staff don’t do anything about it

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Reviewer Name: Molly

Review Submission Date: 2022-11-28

Review Title: Very high quality
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Review Description: I've only been shopping here for the past year or so and I am already obsessed. They have amazing clothes that you wouldn't find elsewhere and they're amazing quality too. All staff are extremely helpful and actually are eager to sell you what you need and won't try and get you to spend extra money. The website is a little hard to navigate but that is a small price to pay for what you get.

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Reviewer Name: Linsay

Review Submission Date: 2022-11-19

Review Title: Excellent experience.
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Review Description: I read the reviews here when I had already placed my order so was a bit scared, but the (standard) delivery was literally 3 working days after purchase.

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Reviewer Name: Makynna

Review Submission Date: 2022-11-18

Review Title: I’ve been shopping here for 6+ Years
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Review Description: I’m not quite sure as to why the reviews are so low? All I know is i’ve been shopping at hollister for the past 6 years and I’ve absolutely loved EVERYTHING! Everything fits perfectly, is cheap, and ships extremely quickly. I love their 5 dollar reward system and making returns are so simple. My favorite place to shop for sure and I’ve easily spent thousands on clothes from this company! I hope you have a great experience too!!

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Reviewer Name: John Baliguat

Review Submission Date: 2022-11-16

Review Title: I had a bad experience with costumer…
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Review Description: I had a bad experience with costumer service given me false reasurance to process or request my refund but they didn't until this day Nov. 16.

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Reviewer Name: Colm Mulryan

Review Submission Date: 2022-11-12

Review Title: I find hollister a great website and…
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Review Description: I find hollister a great website and there clothing is very nice and comfortable I'm a size l and it fits perfect I both some oversized l in the past but it is too big now but still wearable ,I'm glad they more r less stopped doing oversized clothes as you needed to order a size down.thanks hollister.

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Reviewer Name: Paul Taylor

Review Submission Date: 2022-10-20

Review Title: I’m having a TERRIBLE CUSTOMER…
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Review Description: I’m having a TERRIBLE CUSTOMER EXPERIENCE with Hollister. Bought a voucher for my niece on 24th April, it hasn’t been received almost 6 months later! Initially heard back from customer service but now 5 unanswered emails from me and it’s still not resolved. So bad!

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Reviewer Name: LD

Review Submission Date: 2022-09-30

Review Title: absolutely appalled at the level of…
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Review Description: absolutely appalled at the level of customer service received my parcel was apparently delivered and it wasnt i waited in all day the day before (when it was supposed to come) and the day after customer services are refusing me a replacement or refund will never shop here again now im out of pocket over £100 right near christmas

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Reviewer Name: James M.

Review Submission Date: 2022-09-05

Review Title: Placed an order online, got it fast and easy
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Review Description: When I went to a physical store and they didn't have my size, they offered to place the order online for me and have it shipped to my door. I wasn't in a rush to get it but I was surpirsed that I got in as fast as I did. It was probably 3 business days until I got it and it all came in perfect order. Maybe I had the bar set too low. It was worth doing.

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Reviewer Name: Elliott Coe

Review Submission Date: 2022-08-02

Review Title: How hard is it to get things right?
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Review Description: How hard is it to get things right? Ordered a pair of shorts 7 days ago, paid £5 for postage and nothing has turned up, the 24 service royal mail tracking just states "Sender despatching item" which means the item hasn't actually been dispatched. sort it out!