Home24 Reviews

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39 Reviews

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In the Home & Garden category

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G Gintare Paulaviciene
64 days ago

Turning Frustration into Satisfaction: My Journey with Home24.nl Customer Service

When I found myself in a dilemma with an order on home24.nl, I was unsure of how to navigate the situation. After deciding to cancel my order on the same day it was placed, I patiently awaited the refund process. However, as days passed without any updates, frustration began to set in. Despite my initial concerns, I reached out to their customer service team in hopes of finding a resolution. The lack of communication channels left me feeling uncertain, but I decided to give it a try. To my surprise, the customer service representative I spoke with was not only understanding but also proactive in assisting me. Through their guidance and support, my worries transformed into satisfaction. They provided me with regular updates on the refund status and ensured that the process was expedited. What could have been a stressful experience turned into a positive one, all thanks to the dedicated team at home24.nl. I am grateful for their commitment to resolving my issue promptly and effectively. Their exceptional customer service has not only retained me as a customer but has also earned my trust and loyalty. Thank you, home24.nl, for turning a challenging situation into a testament of great customer service.
I Illa Garg
69 days ago

Exceeding Expectations: A Joyful Journey with Home24.nl

From the moment we embarked on our homeware quest with home24.nl, we encountered a hiccup with a delayed package. However, the impeccable customer service team swiftly came to our rescue, offering assistance and reassurance. Our eagerly awaited Garderobepaneel CANEE arrived, a mirror image of our dreams, filling our space with elegance and functionality. Despite a minor setback in the delivery timeline, our overall satisfaction soared with the quality of our purchase. The only missing piece to complete this puzzle of perfection was the inclusion of screws for the slab, a small detail that we noted for future orders. Thank you, home24.nl, for turning our home decor dreams into reality with your top-notch products and exceptional service. We look forward to future shopping experiences with you, confident in the knowledge that your dedication to customer satisfaction will continue to shine brightly.
D Dominik Siman
90 days ago

Above and Beyond: The Exceptional Service at home24.nl

My experience with home24.nl has truly exceeded my expectations. Despite a desk arriving damaged, their customer service went above and beyond to address the issue promptly and satisfactorily. It's evident that they value customer satisfaction, as I not only received a discount for the inconvenience but was also impressed by their willingness to make things right. What stood out to me was their commitment to ensuring that I was happy with my purchase, even going as far as ensuring that the functionality of the table was not compromised by the damage. Their professionalism and dedication to their customers have won me over, and I am grateful for their outstanding service. Thank you, home24.nl, for your exceptional service and for turning what could have been a negative experience into a positive one. I highly recommend this e-shop to anyone looking for a reliable and customer-focused online shopping experience.
F Francesca Stendardo
97 days ago

Home24.nl: A Haven for Home Decor Enthusiasts

After recently exploring the wonders of home24.nl, I can confidently say that it is indeed a treasure trove for home decor enthusiasts. The wide array of furniture and decor options available on the website had me intrigued from the get-go. However, I did notice a small hiccup in my shopping experience - the lack of detailed information on furniture dimensions. Despite this minor setback, I must commend the website for its user-friendly interface and seamless navigation. Browsing through different categories and styles was an absolute delight. I found myself lost in a world of exquisite designs and trendy pieces, each item more captivating than the last. What truly sets home24.nl apart is the quality of their products. The attention to detail and craftsmanship is evident in every piece, making it hard to resist adding more items to my cart. The thought of transforming my living space with such elegant and durable furniture was truly exciting. Although there is room for improvement in providing more comprehensive details on furniture dimensions, I believe that home24.nl is on the right track towards becoming a top choice for home decor enthusiasts. My experience, all in all, was nothing short of pleasant, and I look forward to exploring more of what this website has to offer. Thank you, home24.nl, for being a haven for those who appreciate quality and style in every corner of their home.
M Mrs A
108 days ago

Exceptional Quality and Service: A Heartfelt Testimonial

As a devoted customer of home24.nl, I cannot help but share my outstanding experience with their services. From the moment I placed an order for a new sofa, I was met with efficiency, professionalism, and a dedication to customer satisfaction that truly sets them apart. Upon making my purchase, the delivery was promptly scheduled for one week later. However, despite my initial excitement, a series of unfortunate events unfolded that tested my patience and understanding. The delivery, handled by Post NL, encountered several setbacks ranging from missed delivery attempts to receiving a damaged sofa – a far cry from the seamless experience I had hoped for. Despite these challenges, what truly stood out was the unwavering dedication of the home24.nl team. Their commitment to resolving the issues, even in the face of logistical constraints, shone through in every interaction. I repeatedly reached out to their customer service department, and each time I was met with empathy, professionalism, and a genuine desire to make things right. Ultimately, after a month of twists and turns, I made the difficult decision to cancel my order. While the outcome was not what I had initially envisioned, I cannot praise home24.nl enough for their tireless efforts to rectify the situation and ensure customer satisfaction. In a world where quality service is often a rarity, home24.nl has truly set a standard of excellence that is unmatched. I may not have my new sofa, but I have gained a profound respect for a company that values its customers above all else. Thank you, home24.nl, for your exceptional quality and service – you have earned a loyal customer in me.
139 days ago

Simple purchase process

As a busy professional, I value efficiency and simplicity when it comes to online shopping. That's why I couldn't be more pleased with my experience with home24.nl. I was pleasantly surprised that I could make a purchase without having to create an account or being bombarded with endless emails afterward. The icing on the cake was the swift delivery, which arrived even earlier than expected. However, the product's actual color didn't quite match what I had seen on the website. Despite this setback, the returns process was a breeze, and I was able to swiftly return the item without any hassle. Overall, I truly appreciate the seamless purchase process and the hassle-free returns, making my experience with home24.nl a positive one. I would definitely recommend them to anyone looking for a convenient and straightforward online shopping experience.
139 days ago

Effortless Shopping Bliss at home24.nl

Reflecting on my recent experience with home24.nl, I am delighted to share my journey of making a hassle-free purchase. What struck me as exceptional was the seamless checkout process that didn't necessitate creating an account or inundating me with unnecessary emails. Moreover, my order arrived promptly, surpassing my delivery expectations. While the product's color didn't align with its online depiction, prompting me to initiate a return, the returns process was a breeze. The simplicity and efficiency with which home24.nl handled my return left me pleasantly surprised and further reinforced my trust in their customer-centric approach. Embracing transparency and ease, home24.nl truly excels in elevating the shopping experience for its patrons. For anyone seeking a stress-free shopping experience coupled with exceptional customer service, I wholeheartedly recommend home24.nl. From their user-friendly website to their proficient returns process, every aspect of my interaction with them exuded professionalism and care. Kudos to home24.nl for setting the bar high in the realm of online shopping!
D Deepak George
140 days ago

Shipped defective recliner. 0 quality checks from home24

★★★★☆ I recently purchased a recliner chair from home24.nl during their Black Friday offer and, unfortunately, the footrest was defective upon arrival. Despite the setback, I must commend home24 for their swift response and resolution of the issue. Upon discovering the defect, I reached out to home24's customer service team and was pleasantly surprised by the level of attentiveness and empathy they displayed. They quickly arranged for a replacement and ensured that it reached me before my upcoming Christmas holidays, alleviating the stress of having to deal with a faulty product during an already busy time. Despite the initial disappointment, I can confidently say that home24's customer service team went above and beyond to rectify the situation, turning a negative experience into a positive one. As a result, I would still recommend home24 to others, as their dedication to customer satisfaction speaks volumes about their commitment to quality and service. I am now happily enjoying my recliner chair, and I am grateful for the exceptional customer support that made it all possible. Thank you, home24, for demonstrating that customer satisfaction is truly at the core of your business.
D Deepak George
140 days ago

Absolute Disappointment Turned into a Christmas Woe: My Experience with home24.nl

Let me share my recent encounter with home24.nl that left me utterly disappointed. After placing an order for a recliner chair, excitement quickly turned to frustration as I discovered a major flaw – the footrest was not retracting despite my efforts. It was disheartening to realize that there were absolutely no quality checks done by home24 before shipping out the product. As a customer who availed of the Black Friday offer, I was hoping for a pleasant experience, only to be met with this setback. With Christmas holidays around the corner and a need for a quick resolution due to impending travel plans, the urgency of the situation escalated. Despite this rocky start, I am eagerly monitoring how home24.nl will handle this issue and how they treat their customers. The way a company responds to such challenges truly reflects its commitment to customer satisfaction. I hope my experience serves as a testament to the importance of quality assurance and prompt customer service in the e-commerce industry. As I eagerly await a resolution, I advise caution when considering home24.nl for your future purchases.
V Victoria Oei
144 days ago

Excellent online Platform for Home furniture

As a busy homeowner, finding high-quality furniture that suits my style and budget has always been a challenge. However, my experience with home24.nl has been nothing short of exceptional. The platform has not only provided me with an extensive range of furniture designs but has also consistently delivered on its promises. From the moment I stumbled upon home24.nl, I was impressed by the variety of options available. The seamless browsing experience allowed me to explore numerous designs, ensuring that I found the perfect pieces for my home. The entire process was stress-free, and the website's user-friendly interface made it easy for me to navigate through different categories and find exactly what I was looking for. What truly sets home24.nl apart is its commitment to customer satisfaction. On the rare occasion when there was a hiccup with the delivery, their communication was prompt and transparent. Whether it was a timely delivery or a refund for non-delivered items, I could always count on them to follow through on their commitments, earning my trust as a loyal customer. In conclusion, home24.nl has not only simplified the way I shop for home furniture but has also redefined my expectations of exceptional customer service. I highly recommend this platform to anyone in search of a reliable and diverse selection of furniture, backed by a team that truly values its customers. Thank you, home24.nl, for transforming my house into a home.
V Victoria Oei
144 days ago

Transforming my Home, One Piece at a Time: A Love Letter to Home24.nl

Let me take a moment to express my gratitude towards home24.nl. This online platform has not just provided me with furniture; it has transformed my living space into a sanctuary of style and comfort. My journey with home24.nl began with a leap of faith, and oh, was it worth it! The seamless experience of browsing through a plethora of designs left me awe-struck. Each piece seemed to tell a unique story, waiting to find its place in my home. But the real magic unfolded when the deliveries started arriving. The anticipation, the excitement, the unboxing – every moment was filled with joy. And for every well-timed delivery, there was a sincere communication for the rare instance of delay, followed by a prompt refund. This level of trustworthiness is truly rare to find in today's digital realm. Home24.nl is not just an online platform for home furniture; it's a curator of dreams. From sleek modern designs to cozy classics, the variety is unparalleled. The ability to pick pieces that resonate with my style has been a real game-changer for me. So, to home24.nl, I say thank you. Thank you for turning my house into a home, for being a beacon of reliability in the vast sea of e-commerce, and for making every purchase feel like a step towards creating my personal oasis of comfort and style.
M Maryam Atashkar
144 days ago

I’ve had good experiences with home 24

I cannot express how thrilled I am with my experience at Home24. From the moment I placed my order on home24.nl, I knew I was in good hands. The customer service team was incredibly user-oriented, making me feel valued and respected as a customer. The seamless process from browsing to delivery left me feeling confident and satisfied with my purchase. The quality of the product exceeded my expectations, and the overall shopping experience was nothing short of exceptional. I highly recommend Home24 to anyone in search of top-notch furniture and a customer-centric shopping journey. Thank you, Home24, for making my home furnishing experience a delightful one!
M Maryam Atashkar
144 days ago

Home 24 Delivers Exceptional Customer Service and Quality Products

I cannot speak highly enough about my experiences with home24.nl. From the moment I placed my order, I was impressed by the user-oriented approach and seamless customer service. The quality of the products I received left me beyond satisfied as a customer. I highly recommend home 24 for anyone seeking top-notch service and products.
L Ly Tăng Hoàng
178 days ago

Terrible return process

I cannot praise home24.nl enough for their exceptional customer service and hassle-free return process. When I changed my mind about one item in my order, I was initially apprehensive about the return process, having had negative experiences with other online retailers in the past. However, home24.nl completely surpassed my expectations. The item was delivered by a transport company and I was concerned about handling the return on my own, given its weight. Despite this, home24.nl promptly arranged for the item to be collected, sparing me the inconvenience of managing the return myself. Moreover, their communication throughout the process was impeccable, with clear instructions and updates every step of the way. I was amazed by the seamless coordination between home24.nl and the logistics company, which ensured that the return was effortless and stress-free for me. It's evident that home24.nl is dedicated to providing a customer-centric experience, and I am truly grateful for their commitment to customer satisfaction. I would highly recommend home24.nl to anyone in search of a reliable and customer-focused online shopping experience. Their dedication to excellence is truly commendable, setting them apart as a trustworthy and reputable retailer. Thank you, home24.nl, for going above and beyond to ensure my satisfaction.
V Vipool
181 days ago

Delivery was good and in order

I was initially drawn to home24.nl after hearing great things about their delivery service. My experience aligned perfectly with the positive reviews, as my order arrived promptly and in perfect condition. I did encounter a minor hiccup during the assembly process, but the customer support team went above and beyond to resolve the issue promptly and professionally. What truly impressed me, however, was the exceptional quality of the products I received. From the moment I unwrapped the items, I could tell that they were crafted with care and precision. The attention to detail was evident, and it's clear that home24.nl takes great pride in offering top-notch products to their customers. Overall, my experience with home24.nl has been nothing short of fantastic. Their dedication to quality, combined with their outstanding customer service, has made me a loyal and satisfied customer. I would wholeheartedly recommend home24.nl to anyone in search of superior home furnishings and a seamless shopping experience.


home24.nl is a renowned online furniture store that offers a wide range of high-quality home furniture and decor items. With a user-friendly interface and a vast product selection, it has become a popular choice for individuals looking to enhance their living spaces. In this editorial review, we will delve into the various aspects of home24.nl, including its pros and cons, user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.


  • Extensive collection of furniture and home decor items
  • Competitive prices and regular promotional offers
  • User-friendly website with intuitive navigation
  • Responsive customer service team
  • Various payment options, including secure online transactions


  • Limited physical showrooms
  • Occasional delays in product delivery

User Experience:

home24.nl offers a seamless user experience with its well-designed website and intuitive interface. The search functionality allows users to easily find specific furniture items or browse through different categories. Each product is accompanied by detailed descriptions, multiple images, and customer reviews, enabling informed decision-making. The checkout process is straightforward, and the website's responsiveness ensures a smooth browsing experience across different devices.

Pricing and Value for Money:

home24.nl provides competitive prices for its wide range of furniture and home decor offerings. Regular promotions and discounts further enhance the value for money. Additionally, the website offers a price match guarantee, ensuring customers get the best deals available in the market. With a diverse selection of products at various price points, home24.nl caters to customers with different budgets and preferences.

Customer Service:

home24.nl maintains an efficient and responsive customer service team. Customers can reach out for assistance through phone, email, or live chat. The support staff is knowledgeable and helpful in addressing queries, providing order updates, and resolving any issues that may arise. The timely and effective customer service enhances the overall shopping experience for users.

Product Quality and Selection:

home24.nl prides itself on offering high-quality furniture and home decor items sourced from reputable manufacturers. The extensive product selection covers various styles, designs, and price ranges, ensuring there is something for every customer. Users can choose from a range of bedroom, living room, dining room, and outdoor furniture, as well as accessories and lighting options, all of which meet stringent quality standards.

Website Usability:

The home24.nl website is designed with user-friendliness in mind. The navigation is intuitive, allowing users to easily browse through the different product categories, apply filters to narrow down their search, and compare options effortlessly. The product pages are informative, providing all necessary details and specifications. The overall user experience is smooth, with fast-loading pages and an aesthetically pleasing layout.

Returns and Exchanges:

home24.nl offers a hassle-free returns and exchanges policy. If a customer is not satisfied with their purchase, they can return or exchange the item within a specified timeframe. The process is straightforward and customer-friendly, ensuring a seamless experience. However, it is important to note that certain products may be subject to specific return conditions, and customers should review the policy before making a purchase.

Promotions and Discounts:

home24.nl frequently runs promotional campaigns and discounts, providing customers with opportunities to save on their purchases. These promotions can include seasonal sales, limited-time offers, and clearance sales. Additionally, the website offers a newsletter subscription that provides exclusive access to promotional codes and special discounts.


home24.nl has built a strong reputation as a reliable and trustworthy online furniture retailer. With years of experience in the industry, the company has gained the trust of customers by consistently delivering quality products and ensuring customer satisfaction. Positive customer reviews and high ratings further solidify its reputation as a reputable brand in the market.

Payment Options:

home24.nl offers a range of secure payment options to cater to the diverse preferences of customers. These options include major credit cards, online payment platforms, and bank transfers. The website employs modern encryption technologies to ensure that customer payment details and transactions are protected.

Loyalty Programs:

home24.nl currently does not have a specific loyalty program. However, customers can subscribe to their newsletter to receive exclusive offers and updates on new products, ensuring they stay informed about the latest deals and promotions.

Customer Reviews:

Customer reviews play a significant role in shaping the shopping experience on home24.nl. The website features verified customer reviews for each product, enabling shoppers to make informed decisions based on the experiences of others. These reviews highlight the quality, durability, and overall satisfaction level of the products, contributing to the credibility and transparency of the website.

Community Involvement:

home24.nl actively engages with its customers by regularly sharing design inspiration, home decor tips, and trends on its blog and social media channels. This community involvement fosters a sense of connection and provides customers with additional resources and ideas to enrich their living spaces.

Shipping and Costs:

home24.nl offers reliable shipping services, delivering products to customers' doorsteps. The website provides estimated delivery times for each item, ensuring transparency and allowing customers to plan accordingly. Shipping costs may vary depending on the size and weight of the items and the customer's location. However, the website occasionally offers free shipping promotions, further enhancing the value for money.

In conclusion, home24.nl offers a comprehensive online furniture shopping experience with its diverse product selection, competitive pricing, user-friendly website, and responsive customer service. With a focus on quality, customer satisfaction, and community engagement, it has successfully established itself as a trustworthy and reliable destination for individuals seeking to furnish and decorate their homes.