Homeaway Reviews

Voted Poor (2/5)

83 Votes

83 Reviews

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In the Big Sales category

Pie-Chart Analysis

30% users rated Terrible
19% users rated Poor
6% users rated Average
20% users rated Very Good
24% users rated Excellent
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Homeaway.co is a popular online marketplace that connects property owners with travelers looking for unique and affordable accommodations. Founded in 2005, the platform has quickly gained a reputation as a reliable and trustworthy source for vacation rentals around the world. With a wide selection of properties, competitive pricing, and a user-friendly interface, Homeaway.co has become a go-to website for travelers seeking an alternative to traditional hotels.

Pros and Cons

  • Pros:
    • Extensive selection of vacation rentals worldwide
    • Competitive pricing compared to hotels
    • User-friendly website with easy search and booking process
    • Detailed property listings with photos and reviews
    • Various payment options including credit cards and PayPal
    • Frequent promotions and discounts
  • Cons:
    • Sometimes limited availability during peak travel seasons
    • Not all properties are exclusively managed by Homeaway
    • Minor issues reported with customer service response times
    • Property quality and cleanliness can vary

User Experience

Homeaway.co provides a seamless user experience, allowing travelers to easily search for properties based on their desired location, travel dates, and specific requirements. The intuitive interface ensures that users can easily browse through the search results, view property details, and make bookings with just a few clicks. The platform also offers filters to refine search results based on price, amenities, and guest ratings, ensuring that users find accommodations that meet their needs and preferences.

Pricing and Value for Money

Homeaway.co offers competitive pricing when compared to traditional hotels, allowing travelers to enjoy the comforts of a home-away-from-home at a cost-effective rate. The website provides transparent pricing information for each property, including any additional fees, making it easy for users to assess the overall cost. With a wide range of property options available, travelers can find accommodations to suit their budget, providing excellent value for money.

Customer Service

While overall customer service is satisfactory, some users have reported delays in response times from the Homeaway.co support team. However, the platform does offer a comprehensive help center with a knowledge base and frequently asked questions to address common queries. Furthermore, homeowners who list their properties on Homeaway.co are encouraged to provide prompt assistance to renters, ensuring a smooth and satisfactory experience for travelers.

Product Quality and Selection

Homeaway.co has an extensive selection of vacation rentals, including apartments, houses, villas, and unique properties such as treehouses and yurts. Property owners are required to provide accurate descriptions, high-quality photos, and detailed amenities lists, allowing users to make informed decisions. While the quality and cleanliness of properties can vary, the platform encourages guests to provide honest reviews and ratings, ensuring transparency and helping other travelers choose the best accommodations.

Website Usability

Homeaway.co boasts a user-friendly website with a clean and intuitive design. The search functionality is robust, allowing users to easily navigate through thousands of property listings. The website also provides helpful filters, making it simple to narrow down search results based on specific preferences. The booking process is straightforward, and users can securely make payments using various options, providing a seamless and efficient experience.

Returns and Exchanges

As an online marketplace connecting property owners and travelers, Homeaway.co does not handle returns or exchanges in the traditional sense. However, in cases where travelers encounter significant issues with a property or were misinformed about its conditions, Homeaway.co offers a resolution center to mediate between homeowners and guests, aiming to find a fair solution for both parties. It is recommended that travelers carefully review the property details and communicate with the homeowner to ensure a satisfactory experience.

Promotions and Discounts

Homeaway.co frequently offers promotions and discounts, providing travelers with an opportunity to save on their vacation rentals. These promotional offers can include reduced rates, last-minute deals, or discounts for longer stays. Travelers can easily find and take advantage of these promotions on the website, enhancing the value for money and making their vacations even more affordable.


Homeaway.co has built a strong reputation as a reliable platform for vacation rentals. With over 15 years of experience in the industry and millions of satisfied users, the website has earned the trust of both property owners and travelers. The platform maintains strict verification processes to ensure the legitimacy of property listings, and guest reviews contribute to the overall transparency and accountability of the platform.

Payment Options

Homeaway.co offers various payment options to accommodate different user preferences. Travelers can securely pay for their bookings using major credit cards such as Visa, Mastercard, and American Express. Additionally, Homeaway.co supports PayPal as an alternative payment method, providing an extra layer of security and convenience for users.

Loyalty Programs

At the time of writing, Homeaway.co does not have an official loyalty program in place. However, the website frequently runs promotions and discounts, allowing users to save on their vacation rentals and potentially earn future incentives through repeat bookings.

Customer Reviews

Customer reviews play a crucial role in Homeaway.co's ecosystem. Travelers are encouraged to leave reviews and ratings after their stays, giving future guests valuable insights about specific properties and their overall experiences. These reviews contribute to the community-driven nature of the platform, helping travelers make informed decisions and ensuring a high level of trust and transparency.

Community Involvement

While Homeaway.co primarily focuses on connecting property owners and travelers, the platform does not have extensive community involvement initiatives or programs. However, its emphasis on user reviews and ratings fosters a sense of community and encourages travelers to share their experiences, benefiting both property owners and fellow travelers.

Shipping and Costs

As an online vacation rental platform, Homeaway.co does not involve shipping physical products. The costs associated with bookings are transparently displayed on the website, including any additional fees or taxes that might apply. Travelers can review the total cost, including any security deposits or cleaning fees, before confirming their reservations, ensuring no unexpected costs arise during the booking process.

In conclusion, Homeaway.co offers a comprehensive and user-friendly platform that connects travelers with a diverse range of vacation rentals. The website provides competitive pricing, detailed property listings, and a seamless booking process, ensuring an enjoyable travel experience. While some minor issues with customer service response times and property quality variations have been reported, the platform's reputation, transparent processes, and community-driven reviews contribute to its overall reliability and trustworthiness in the vacation rental market.