Users Voice for Homeaway

95% users rated Terrible
3% users rated Poor
0% users rated Average
0% users rated Very Good
1% users rated Excellent
Pie Chart Review Representation for Homeaway
Homeaway Overall rating
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User Interface
Quality

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Review article published on: 11 Feb 2019

Last updated by on 09 Mar 2023

"I am currently pursuing my Master's in English from the University of Delhi. My interests lie in editing, proofreading, and research."
Sep 2022 1.2 2.3 1 5 3.9 1.8
Oct 2022 1 3.6 1 1 4.7 2.8
Nov 2022 1.1 5 1 5 3.8 2
Dec 2022 5 1.8 5 2 5 5
Mar 2023 1.2 5 1.5 5 4.2 5
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Detailed Homeaway Review by

Introduction

HomeAway is a popular vacation rental website that allows travelers to search for and book unique accommodations all over the world. HomeAway offers a wide variety of rental options, including apartments, villas, cottages, cabins, and more.

Pros and Cons

Pros:
  • Large selection of vacation rentals
  • Variety of rental types and locations
  • Ability to book directly with property owners
  • Flexible search options
  • User-friendly website
Cons:
  • Somewhat limited refund policies
  • No loyalty program or rewards
  • Higher fees for some rentals

User Experience

HomeAway is easy to use and navigate, with a simple search function and filter options that allow users to narrow down their results. The platform is designed to offer a seamless booking experience, from checking availability and pricing to making payment and communicating with the property owner.

Pricing and Value for Money

HomeAway offers a range of rental options at different price points, but fees can vary depending on the property and location. While some rentals may be more expensive than others, many travelers find HomeAway to be a good value for money, particularly when staying in larger groups or for longer periods of time.

Alternatives

There are several alternatives to HomeAway, including Airbnb, VRBO, and Booking.com. Each platform has its own unique features and benefits, so it's important to explore all options before booking a vacation rental.

Customer Service

HomeAway is committed to providing excellent customer service, with a dedicated support team available to assist with any issues or concerns. Users can contact customer service via phone, email, or live chat for prompt assistance.

Product Quality and Selection

HomeAway offers a large selection of vacation rentals across the globe, with a focus on quality and variety. Properties are vetted and verified to ensure they meet certain standards, giving travelers peace of mind when booking through the platform.

Website Usability

HomeAway's website is user-friendly and easy to navigate, with a clear search function and filter options that make it easy to find the perfect vacation rental. The platform also offers helpful resources and guides for travelers, including packing lists and destination guides.

Returns and Exchanges

HomeAway's refund and cancellation policies vary depending on the rental property and owner. Users should check the terms and conditions of a rental before booking to ensure they understand the cancellation policy and any fees that may apply.

Promotions and Discounts

HomeAway offers occasional promotions and discounts on vacation rentals, including last-minute deals and seasonal offers. Users can also subscribe to HomeAway's newsletter for exclusive discounts and offers.

Reputation

HomeAway has a positive reputation in the vacation rental industry, with many satisfied users who appreciate the selection and quality of rentals offered on the platform. However, like any online marketplace, users should exercise caution and thoroughly research the rental before booking.

Payment Options

HomeAway accepts a range of payment methods, including credit cards and PayPal. Payment is generally made directly to the property owner, but HomeAway offers secure payment processing to ensure user privacy and security.

Loyalty Programs

HomeAway does not currently offer a loyalty program or rewards program for frequent renters. However, users can create an account with HomeAway to manage bookings and save favorite properties for future stays.

Customer Reviews

HomeAway features customer reviews and ratings for each rental property, giving users valuable insights into the quality and experience of the rental. Reviews are moderated to ensure authenticity and accuracy.

Community Involvement

HomeAway is involved in various community initiatives around the world, including partnerships with local organizations and charities. The platform also offers a range of vacation rental options in eco-friendly and sustainable locations.

Shipping and Costs

As a vacation rental platform, HomeAway does not involve shipping or physical products. Costs for vacation rentals vary depending on the property and location, and may include additional fees for cleaning, taxes, and other services.

Homeaway Recent User Reviews

User Rating

1 stars

208

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Reviewer Name: Mark Hughes

Review Submission Date: 2022-12-16

Review Title: one star would be to generous,I do not…
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Review Description: one star would be to generous,I do not know why they even brother to answer the phone.The people VRBO employ can not understand you and you can definitely not understand them.How not to be professional, this is a first class example.Well done VRBO at least you got something correct.

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Reviewer Name: Krista

Review Submission Date: 2022-12-15

Review Title: Beware! DO NOT rely on the "INBOX"
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Review Description: VRBO was using another company "that has it's own software" so NO communication went through the inbox on VRBO. I have used VRBO for years & always used their inbox for communication with the property owners. Because the owner was not using VRBO to communicate I dd not receive their communications & they cancelled my reservation 1 week before Christmas in a popular & hard to book destination. VRBO refused to refund even the booking fee!(That is all I was asking for. $168US

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Reviewer Name: gim smith

Review Submission Date: 2022-12-15

Review Title: avoid using vrbo...rented a unit but…
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Review Description: avoid using vrbo...rented a unit but major problems communicating with owner because vrbo blanked my phone in the email we exchanged so he could not send me impt info, a simple process turned into a cluster because of vrbo, also some half wit in vrbo thinks bombarding customers with daily junk mails is good customer service, a second rate company run by morons

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Reviewer Name: Sherri L

Review Submission Date: 2022-12-15

Review Title: Wouldn't even give them a 1-star but…
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Review Description: Wouldn't even give them a 1-star but there was no option. Rented a accommodation only to find out it is double booked (read reviews of the accommodation and it's happened before!!). There is no way to contact Vrbo either. 24/7 call centre but says it's unavailable.

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Reviewer Name: IJ

Review Submission Date: 2022-12-14

Review Title: Awful company that want to abandon you…
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Review Description: Awful company that want to abandon you when something goes wrong. We got abandoned before we left the uk and had to travel to the USA without accommodation. We had to book somewhere whilst on the plane. If you book somewhere that is owned by a different company then they wash their hands of you when something goes wrong. They gave my card details to this company and deny it. Most stressful holiday and return ever. Ruined our holiday to Disney World.

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Reviewer Name: Samantha Clayton

Review Submission Date: 2022-12-14

Review Title: SCAM - Cancel your reservation 3 weeks before flying out without explanation!!
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Review Description: Booked four months in advance for a villa. we also paid for flights fast passes drivers and activities- they took our money then cancelled 3 weeks before we were due to fly out without explanation. We are a family of 6 that was so excited to explore Bali for the first time. They wrecked our Christmas vacation as we had no chance to book alternative accommodation. Would I recommend these people NEVER and will we be rebooking Bali NEVER

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Reviewer Name: Paul Evavold

Review Submission Date: 2022-12-14

Review Title: VRBO cancellation is at the whim of the scammers
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Review Description: VRBO has a cancellation policy, but it only counts if the host responds. If your host is a scam and doesn't "approve" your cancellation then you're SOL. Contacted VRBO twice and got 2 cases created that "weren't routed to the right team." If I cancel well within my cancellation policy date, it shouldn't need host approval, shouldn't need to be routed to any team, and should be easy and instantaneous.

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Reviewer Name: TJHiller

Review Submission Date: 2022-12-13

Review Title: Quote was much less than charges to credit card.
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Review Description: Rented from VRBO on Sanibel Island right before IAN. The property manager did not offer any emergency procedures. When booking, the VRBO price on the website quoted was much less than what we were charged. Started a review with VRBO escalation department with a case number and NEVER got any response. After calling several times, was told we would get an answer in 2 weeks, never got so much as even a call back or email. Called several times and just gave up. Fraud with the price quoted and charged. Won’t use them again

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Reviewer Name: Theresa McPherson

Review Submission Date: 2022-12-10

Review Title: I’ve been renting with Vrbo for a long…
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Review Description: I’ve been renting with Vrbo for a long time.As the years go by, the pricing and fees aregoing SKY HIGH at Vrbo. Why not just stay at a hotel for1/2 the price. No cleaning fee, service fee, heat the pool fee, etc…..You’d think you’re staying at a classy place and some of them end up being filthy or ill equipped. Dirty cupboards , crappy pillows.Enough said.

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Reviewer Name: Mac Ross

Review Submission Date: 2022-12-09

Review Title: What a scam
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Review Description: What a scam! The customer service laughs at you and leaves you vulnerable to the owners. Do not trust VRBO. They allow renters to solicit money from you outside of VRBO

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