Users Voice for Homechef

58% users rated Terrible
18% users rated Poor
2% users rated Average
0% users rated Very Good
22% users rated Excellent
Pie Chart Review Representation for Homechef
Homechef Overall rating
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Review article published on: 27 May 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 1 1.4 4.8 4.5 5 3.9
Oct 2022 2.8 1 4.8 4.7 1 4.7
Nov 2022 1.7 5 4.9 4.2 1 3.8
Dec 2022 5 2.2 5 5 5 5
Mar 2023 1.6 5 4.8 3.3 1.5 4.2
Line Chart for Rating of peer stores

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Detailed Homechef Review by

Introduction

Home Chef is an online meal kit delivery service that offers a wide variety of recipes to choose from, and delivers fresh ingredients every week to make cooking at home easier and less time-consuming. Founded in 2013, Home Chef has quickly grown in popularity and is now one of the leading meal kit delivery services in the US.

Pros and Cons

Pros:
  • Wide range of recipes to choose from
  • Easy to follow recipes with step-by-step instructions
  • Flexible meal plans
  • Fresh ingredients delivered right to your door
  • Can accommodate dietary restrictions or preferences
Cons:
  • May be more expensive than buying ingredients separately
  • Some meals may require additional equipment or ingredients
  • Not suitable for those who prefer meal prepping or already enjoy grocery shopping

User Experience

Home Chef's website is easy to navigate, with a selection of recipes to choose from and clear instructions on how to order. The company also offers a mobile app for easier ordering and tracking of deliveries. Customers can easily manage their account, pause or cancel their subscription, and customize their food preferences.

Pricing and Value for Money

Home Chef offers a variety of meal plans, including ones for couples or families, and customers can choose the number of servings they want per meal. Prices start at $6.99 per serving, with free shipping on orders over $49. In comparison to other meal kit delivery services, Home Chef is reasonably priced and offers good value for money.

Alternatives

Other meal kit delivery services similar to Home Chef include Blue Apron, HelloFresh, and Sun Basket. Each service has its own unique features and pricing, so it's best to compare before choosing.

Customer Service

Home Chef has a responsive customer service team that can be reached via phone, email, or live chat. Customers can also refer to the company's FAQ section on the website for quick answers to common questions.

Product Quality and Selection

Home Chef uses high-quality ingredients to ensure freshness and taste. The company also offers a variety of recipes to suit different dietary needs or preferences, including vegetarian, low carb, and low calorie options.

Website Usability

Home Chef's website is easy to use and navigate, with a simple ordering process and clear instructions.

Returns and Exchanges

Home Chef's returns and exchanges policy allows customers to request a refund or credit if they're not satisfied with their order. Customers can contact customer service for assistance.

Promotions and Discounts

Home Chef regularly offers promotions and discounts for new or existing customers, which can be found on their website or through email newsletters.

Reputation

Home Chef has received positive reviews from customers and is known for its high-quality ingredients and easy-to-follow recipes. The company has also been recognized by industry awards and publications.

Payment Options

Home Chef accepts major credit cards and PayPal for payment.

Loyalty Programs

Home Chef does not currently offer a loyalty program, but they do have a refer-a-friend program where customers can receive a referral bonus for each new customer they refer.

Customer Reviews

Customers rave about Home Chef's delicious meals and easy ordering process. Some complaints include occasional missing ingredients or damaged packaging, but the company's customer service team seems to be responsive in addressing these issues.

Community Involvement

Home Chef partners with local food banks to donate meals to those in need, and they also make an effort to source ingredients from sustainable and ethical sources.

Shipping and Costs

Home Chef offers free shipping on orders over $49, and all deliveries are delivered in insulated boxes to ensure freshness. The company delivers to most of the continental US, though some areas may be subject to additional shipping fees.

Homechef Recent User Reviews

User Rating

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Reviewer Name: Jenny DRN

Review Submission Date: 2022-12-17

Review Title: Home Chef Fried Chicken
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Review Description: Home Chef Fried Chicken. Zero stars because of zero taste. I mean that it is the most bland tasting fried chicken! I researched and it seems the chicken is not "brined" for real flavour but the only flavour present is from the coating and...sheesh...give that fried chicken an update Chefers! and a dash of salt at least.

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Reviewer Name: Juli

Review Submission Date: 2022-11-25

Review Title: Thanksgiving blah
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Review Description: We ordered a thanksgiving meal from Kroger that included several home chef dishes. Unfortunately the meal was totally forgettable. The sweet potato soufflé was dry and tasteless. I haven’t ever had tasteless brown sugar before so today was a first. The green bean casserole had very little cream or mushrooms and it was whole beans that had to be cut up. The pimentos are not normally in traditional green bean casserole and did not add anything of value to it.All in all, these home chef foods are not something I would try again.

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Reviewer Name: Jen S

Review Submission Date: 2022-11-23

Review Title: Convenient, affordable, low quality
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Review Description: Honestly they are convenient and fairly affordable which is why I was originally a very big fan of home chef. But I started paying attention to the way I feel after eating their food and it’s not good. I’ve had pretty intense digestive issues after eating their food (I’m not gluten or dairy free and I don’t ever usually have these issues). I’m concerned that there is something wrong with the quality of the ingredients.

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Reviewer Name: Devon Roberts

Review Submission Date: 2022-10-19

Review Title: Terrible experience
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Review Description: Terrible experience. Constantly sending the wrong ingredients and spoiled food. Changes delivery day on a whim for no reason. Costs way too much. Try any other service.

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Reviewer Name: Heather Heidt

Review Submission Date: 2022-10-17

Review Title: I tried to be patient
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Review Description: I tried to be patient with them, with supply chain issues and all, but after countless orders with bad produce and substitutions (with no instructions how to prepare with said substitutions) I finally couldn’t do it anymore. This last order was missing the main ingredient, not dined, just left out. I mean it’s heard to make Greek style shrimp mini flatbreads, with no shrimp. So I’m done. On a more positive note, customer service is pretty good, and the will give you credits towards the next weeks order for messed up/ spoiled items

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Reviewer Name: Julia

Review Submission Date: 2022-09-29

Review Title: I have used Home Chef for a couple of…
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Review Description: I have used Home Chef for a couple of months but recently cancelled. I never received a single kit that didn’t have any bad produce. I reached out to them and they gave me a discount but the bad produce continues. That grosses me out and I am done with Home Chef.

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Reviewer Name: Diane Sepulveda

Review Submission Date: 2022-09-24

Review Title: So Dissappointed
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Review Description: First I asked if these were already prepared meals as I didn’t want to do any prep,I was told yes just pop in the oven. I received only to find out that you have to prepare. Also I ordered for two people and there is no way this is for two people unless this is Diet portions

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Reviewer Name: Hali Dyer

Review Submission Date: 2022-09-23

Review Title: DO NOT WASTE YOUR TIME OR MONEY!
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Review Description: DO NOT WASTE YOUR TIME OR MONEY!! You would think because Home Chef prides itself on good food and is one of the most expensive meal subscriptions out there that it would actually be good. WRONG!!! Multiple times we have received spoiled produce, incorrect ingredients, and even a completely different dinner bag from what we ordered. I’m truly disappointed.

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Reviewer Name: Janet Lambert

Review Submission Date: 2022-09-13

Review Title: I just love everything about Home Chef
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Review Description: I just love everything about Home Chef. I don't know where they get their meat from, but it's the best I have ever eaten. It's way better than any you can get from a grocery store. I live in Texas, where the temperature in the summer is extremely hot. I have received my boxes with the meat still semi-frozen. I have enjoyed every meal I have received . I cook for just myself so it makes it so very convenient for me and there is plenty of food in each meal. I highly recommend this company!

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Reviewer Name: Kathy Ross

Review Submission Date: 2022-08-16

Review Title: This was great at the beginning
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Review Description: This was great at the beginning, but lately we have been missing ingredients and now our food is coming late at night on a Tuesday from FedEx. We are not very happy about this because we plan on having a meal Tuesday, Wednesday and Thursday.

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