Users Voice for Homedepot

82% users rated Terrible
2% users rated Poor
0% users rated Average
1% users rated Very Good
15% users rated Excellent
Pie Chart Review Representation for Homedepot
Homedepot Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 05 Feb 2019

Last updated by on 09 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 1.9 4.5 3.7 2.2 4.8 4.8
Oct 2022 1.6 4 2.5 1.4 4.2 4.8
Mar 2023 1.7 4.2 3 1.1 3.9 4.9
Line Chart for Rating of peer stores

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Detailed Homedepot Review by

Introduction

Home Depot is a popular online retailer that specializes in home improvement products, tools, and accessories. The website offers a wide range of products, including appliances, kitchen and bath fixtures, lighting, hardware, plumbing, and more. Since its inception in 1978, Home Depot has expanded its footprint to over 2,200 stores in the US, Canada, and Mexico. The website boasts a user-friendly interface, competitive pricing, and a vast selection of products.

Pros and Cons

Pros:
  • A broad range of products to choose from
  • Competitive prices and frequent promotions
  • Free shipping on eligible items
  • Easy returns and exchanges
  • Excellent customer service
Cons:
  • Limited selection of some niche products
  • Occasional shipping delays

User Experience

Home Depot's website is easy to use, with intuitive navigation and a clean, modern design. The homepage includes featured products, promotions, and search functionality to help users quickly find what they need. The website is also optimized for mobile devices, making it easy to shop on the go.

Pricing and Value for Money

Home Depot offers competitive pricing, often beating out other home improvement stores. The website also features frequent promotions and discounts, making it easy to save money on a wide range of products.

Alternatives

While Home Depot is an excellent option for home improvement products, there are several alternatives to consider, including:
  • Lowe's
  • Wayfair
  • Amazon
  • Houzz

Customer Service

Home Depot has a reputation for excellent customer service, with knowledgeable associates both in-store and online. The website also features a customer service section with a helpful FAQ and contact information for support.

Product Quality and Selection

Home Depot offers a vast selection of products from top brands, ensuring that customers have plenty of options to choose from. The quality of products is generally high, with many items featuring customer reviews to help shoppers make informed purchasing decisions.

Website Usability

Home Depot's website is easy to use, with a clean, intuitive design and simple navigation. The search functionality works well, and products are organized by category, making it easy to find what you need.

Returns and Exchanges

Home Depot makes returns and exchanges straightforward, with a 90-day return policy for most items. The website includes a returns center with step-by-step instructions, making the process easy and stress-free.

Promotions and Discounts

Home Depot frequently offers promotions and discounts, including seasonal sales, clearance events, and daily deals. Customers can also sign up for the company's email newsletter to stay up to date on current promotions and receive exclusive offers.

Reputation

Home Depot has a strong reputation for offering high-quality products and excellent customer service. The company has been in business for over 40 years and boasts an extensive store network throughout North America.

Payment Options

Home Depot accepts a wide range of payment options, including credit and debit cards, PayPal, and Apple Pay. The website also offers financing options for larger purchases, making it easy to spread the cost over time.

Loyalty Programs

Home Depot offers a loyalty program called Pro Xtra for professionals, which offers exclusive benefits and discounts. The company also offers a credit card that provides cashback rewards for qualifying purchases.

Customer Reviews

Home Depot features customer reviews on many of its products, providing valuable insights into the quality and performance of items. Customers can sort reviews by rating, date, and helpfulness, making it easier to find helpful feedback.

Community Involvement

Home Depot is actively involved in the communities it serves, partnering with organizations to support disaster relief efforts, veteran housing initiatives, and more. The company also has a foundation that provides grants to non-profit organizations across North America.

Shipping and Costs

Home Depot offers free standard shipping on eligible items over $45, with many products qualifying for free in-store pickup. The website also offers expedited shipping options for an additional cost, with delivery times varying by location.

Homedepot Recent User Reviews

User Rating

5 stars

10

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Reviewer Name: Gracelyn Scott

Review Submission Date: 2022-10-16

Review Title: Home depot the worse company to buy…
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Review Description: Home depot the worse company to buy products. All the flooring productszare inferior and if you do buy and have issues and is installed, they make you feel like you did something wrong.

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Reviewer Name: Wanda

Review Submission Date: 2022-10-15

Review Title: This review is for Tommy at Home Depot…
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Review Description: This review is for Tommy at Home Depot in upper Marlboro. I shop here frequently and most often sales representative are no where to be found . On this particular day I saw 3 reps talking to one customerfor more than 20 minutes not acknowledging me at all. As a COO I find this unacceptable for customerService however when I found Mr Tommy who gave me and my husband excellent customer service and it only took him 5 min.This was at a point where I vowed not to shop here again. Thanks Mr. Tommy

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Reviewer Name: Lauren Smouse

Review Submission Date: 2022-10-14

Review Title: We ordered new appliances for our home…
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Review Description: We ordered new appliances for our home in September, I explained at the time that my home was on a one-lane gravel road. The first delivery was cancelled because the driver wouldn't go up the road. Our second delivery date is still up in the air because they haven't bothered to find someone with a "smaller" truck to deliver it. The delivery is supposed to be on Wed the 19th but when we called to check on the delivery nothing had been done .... still waiting on a phone call back. Have talked to more than 10 different people with no results.

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Reviewer Name: Robert

Review Submission Date: 2022-10-14

Review Title: Still waiting for appliances after a…
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Review Description: Still waiting for appliances after a month. They keep on telling me it’s the transport company. So disappointing and hard to talk live. Would never buy appliances there and as a matter of fact will stop going to Home Depot and start shopping for other stuff at competitors

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Reviewer Name: Paula

Review Submission Date: 2022-10-14

Review Title: Return policy is horrible
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Review Description: Return policy is horrible. Went to return unused items from recent projects we were working on to the Ashtabula, OH Home Depot store and even though everything scanned OK, we could not even get store credit because we didn’t keep all of our receipts.

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Reviewer Name: Rungy

Review Submission Date: 2022-10-13

Review Title: Like any stores
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Review Description: Like any stores, in Canada or US, every employee, has a good day, and bad day, that's normal, but reflecting their daily bad mood, on customers is bad, but Home Depot is a well known, well trusted, store worldwide, be patient, be polite, and you will be treated the same way. I trust and I care, and will alway's buy from Home Depot, it's like when you buy a bag of apples, one or two may be bad, but rest are excellent. Be Honest Be Polite to ANY stores you deal with, respect them, and you will be treated the same way

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Reviewer Name: spinpower

Review Submission Date: 2022-10-13

Review Title: Home Depot installed roof is leaking…
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Review Description: Home Depot installed roof is leaking and I can’t them to inspect or repair it. I would not recommend them for any installation service or appliances purchase. Stick with a local company that will stand behind their work. The run around I have gotten from them is unbelievable. They have no customer service but rather layers of companies, Genpack, Sedgwick, GAF, that are paid to do nothing and give a run around.

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Reviewer Name: Ronit Bachar Shachar

Review Submission Date: 2022-10-13

Review Title: If I could have given 0 it was the…
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Review Description: If I could have given 0 it was the right number ! Your delivery guy made me travel in a storm more then an hour just to leave me there because he was lazy and did not want to find the address to deliver ! I sent him the location and we were over the phone all the time , but he turned around and left with not even calling me to say he is leaving .This guy should be fired !

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Reviewer Name: Karen Faber

Review Submission Date: 2022-10-13

Review Title: Very slow installation
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Review Description: I ordered 2 exterior doors with storm doors. The installation of one went great. There was a problem with my home that the person measuring the doors did not see so the second door could not be installed. I now have to wait 3 weeks to have their installer come back for a total of 7 weeks since the doors came in.

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Reviewer Name: Jh

Review Submission Date: 2022-10-13

Review Title: Do not use the Home Depot no interst…
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Review Description: Do not use the Home Depot no interst for 18 months. I did this in march of this year for around $1700 and now 7 monhts later I have my balance down to $700 and they are charing me interst and will not do anything about it.

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