Honeybirdette Reviews

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39 Reviews

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In the Lingerie Store category

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82% users rated Terrible
3% users rated Poor
3% users rated Average
0% users rated Very Good
13% users rated Excellent
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J Johanna
93 days ago

A Brand That Lost Its Way: My Disappointing Experience with Honey Birdette

I recently had an unfortunate encounter with the customer service at honeybirdette.com, and it pains me to say that it was nothing short of a nightmare. Despite being drawn in by their luxurious products, my overall experience left much to be desired. After placing a sizable order for complete sets, my excitement quickly turned to frustration. Instead of receiving my items promptly, I was met with a series of return notices that arrived a week apart. It was a disheartening wait of well over a month before the remainder of my order was finally shipped, with only a solitary set left intact. Upon receiving the package, my disappointment deepened. Not only was a product missing, but to my disbelief, I found a pair of underwear soiled—a stark contrast to the pristine quality I had expected. Attempts to address these issues through emails were met with silence, and even the chat support proved unhelpful, redirecting me to the same unresponsive email channel. The lack of concern for customer satisfaction displayed by Honey Birdette is truly disheartening. As a brand that prides itself on luxury, their behavior fell far short of expectations. It appears that their focus lies more on selling products they can't fulfill promptly rather than ensuring a positive customer experience. In conclusion, my experience with Honey Birdette was a clear reminder that branding alone does not guarantee quality service. Customers deserve respect, transparency, and accountability, qualities that were sorely lacking in this instance. It's a shame to witness a brand with such potential fall short in delivering on their promises.
C Catie Gill
102 days ago

Empowering Fuller Bust Women: A Call for Inclusive Sizing at Honey Birdette

As a proud 32H, I embarked on a quest for the perfect bra on honeybirdette.com. Excitement turned to disappointment as I discovered that the sizing offered did not cater to fuller bust girls like myself. Opting for a 34G as a compromise, I found the fit to be inadequate – lacking the necessary support and falling short in cup size compared to other brands. Despite the allure of the lingerie, I am left longing for a better fit. While I make do with band reducers, the bras remain reserved for special occasions rather than everyday wear. Even the size medium knickers veer towards a larger fit, resembling a standard large. Honey Birdette, amidst your exquisite collection, I urge you to expand your sizing ranges. Let us fuller bust women feel embraced and empowered by your designs. With a more inclusive approach, you can make a significant difference in the lingerie industry, ensuring that all women, regardless of size, can indulge in the luxury and confidence your brand exudes.
J Jennifer Hessell
102 days ago

A Gem in Customer Service: A Testimonial of Exceptional Care at honeybirdette.com

Discovering exceptional customer service is like finding a hidden gem, and that's exactly what I stumbled upon at honeybirdette.com. While every experience may not be perfect, the way a company handles it can make all the difference. At first, I faced delays in processing returns, and shipping timelines seemed never-ending. However, amidst these challenges, what truly stood out was the care and attention I received from the customer service team. The transparency and dedication shown by the representatives were unparalleled. Despite setbacks, they kept me informed every step of the way, addressing concerns promptly and reassuring me of their efforts. Their commitment to resolving issues with grace and efficiency was truly commendable. As my last order faced unexpected delays due to logistical issues, the team not only acknowledged the problem but also took proactive steps to rectify it. Their honesty in acknowledging the error and striving to make it right restored my faith in their brand. Moreover, the quality of their products, which had received mixed reviews, exceeded my expectations. The attention to detail and craftsmanship showcased the brand's commitment to excellence, reaffirming my loyalty as a customer. In a world where customer service often falls short, honeybirdette.com shines brightly as a beacon of exceptional care and service. Despite the initial challenges, the unwavering support and dedication of their team have transformed my experience into a positive one. They have not only won me over with their products but, more importantly, with their exceptional customer service.
S Serge d
103 days ago

A Customer Service Miracle: Resolving a Package Predicament

Having initially encountered a stumbling block with my order on honeybirdette.com, I was disheartened when my parcel failed to reach me as expected. Despite my frustration, the company's customer service team swiftly addressed the situation with empathy and professionalism. After a misunderstanding led to the miscommunication on the delivery status, the team took swift action to rectify the issue. They demonstrated a sincere commitment to customer satisfaction by not only investigating the matter thoroughly but also offering me a refund for the inconvenience caused. I was deeply impressed by their proactive approach in resolving the problem and their willingness to provide a workable solution in a timely manner. This level of dedication and care has not only restored my faith in the brand but has also transformed my negative experience into a positive one. The genuine concern shown by the customer service team at honeybirdette.com has truly made a lasting impression on me. I am grateful for their efforts and commend them for their exceptional service. This experience has undoubtedly solidified my loyalty to the brand, and I look forward to future interactions with confidence and trust. Thank you for turning a potential issue into a remarkable customer service miracle.
M Mandy
106 days ago

Transformed My Shopping Experience: A Genuine Testimonial for Honeybirdette

After reading some negative reviews, I was hesitant to make a purchase on honeybirdette.com. However, my experience was quite the opposite! I spent hours browsing through their sale section and was thrilled with the variety and quality of products available. As I eagerly proceeded to place a large order, I encountered some technical difficulties with accessing certain items. Feeling frustrated, I reached out to their customer service, hoping for a resolution. To my surprise, the customer service team at Honeybirdette was incredibly responsive and understanding. They not only helped me complete my order but also offered me a discount as a gesture of goodwill for the inconvenience caused. This level of care and attention to customer satisfaction truly impressed me. Moreover, the transparency and dedication of the brand to address reselling concerns struck a chord with me. I appreciate a company that values genuine customers over profit-seeking resellers. It's refreshing to see a brand taking steps to ensure fairness in their sales process. My overall experience with Honeybirdette has been transformed from skepticism to admiration. I now trust them wholeheartedly and look forward to future purchases. Thank you, Honeybirdette, for restoring my faith in online shopping!
S Simon Welch
111 days ago

Transformed by Exceptional Service: A Gem at honeybirdette.com

Diving into my experience at honeybirdette.com, my initial expectations were colored by a disappointing sizing issue with a Christmas gift. Yet, what followed was a remarkable transformation, showcasing the true essence of exceptional customer service. Despite the sizing hiccup, the team at honeybirdette.com went above and beyond to address my concerns, offering personalized assistance and a swift resolution. Navigating through the return process, I was pleasantly surprised by their flexibility and genuine effort to ensure customer satisfaction. Instead of the dreaded credit note, I was granted a hassle-free return and a full refund, restoring my faith in the brand's commitment to their clientele. This level of care and dedication is a rare find in the online shopping realm, setting honeybirdette.com apart as a shining example of stellar customer service. In a world where premium brands often fall short in delivering on their promises, honeybirdette.com shines as a beacon of excellence, proving that top-tier quality extends beyond their products to encompass the very fabric of their customer interactions. From their sincere apologies to their proactive solutions, every step of the way felt like a genuine partnership, with my satisfaction at the forefront. In conclusion, honeybirdette.com has not only restored my confidence in their brand but has also elevated the bar for what exemplary customer service should look like. Their dedication to ensuring a positive customer experience is truly commendable, making them a standout gem in the digital landscape. To anyone seeking not just products, but an exceptional journey of service and support, look no further than honeybirdette.com.
P Pink Pretty
111 days ago

Unmatched Quality and Exceptional Customer Service

As a dedicated patron of honeybirdette.com, I have consistently found their products to be of exceptional quality and their customer service to be unparalleled in the industry. I have been a loyal customer for years, and each purchase has exceeded my expectations in terms of design and craftsmanship. Unlike some negative experiences that have been shared, I have always received prompt and courteous responses to any queries or concerns I have raised. The team at HB goes above and beyond to ensure customer satisfaction, making every interaction a delight. Moreover, the consistency in sizing and fit across their range is truly commendable, reflecting a commitment to precision and attention to detail that is hard to come by in the fast-paced world of online shopping. In conclusion, my shopping experience with HoneyBirdette has been nothing short of exceptional, and I look forward to continuing to support this brand for years to come.
P paul S
116 days ago

An Honest Reflection on Honey Birdette’s Evolving Standards

Having been a loyal patron of Honey Birdette's exquisite lingerie for quite some time, it pains me to admit that the allure of their products has been overshadowed by a decline in quality and service. My wife and I have always appreciated the consistency in sizes and the flexibility of returning items hassle-free. However, recent experiences have left us disheartened. The once-reliable sizing has become increasingly inconsistent across different sets, making it a gamble every time we place an order. Moreover, the new policy of charging for returns in the UK adds an extra layer of cost and complexity, diminishing the value proposition for customers. The latest delivery arrived with both lingerie sets carelessly crammed into a single dust bag, lacking the elegance and attention to detail that we had come to expect. On top of the sizing issues, the unavailability of exchanges and the marked-up prices have highlighted a growing disparity between the cost and the quality of the offerings. As competitors like Bluebella and Lounge rise to meet customer expectations, it is evident that Honey Birdette is struggling to maintain its edge in the market. While the allure of their seductive designs still holds charm, I urge fellow shoppers to explore alternative options for a more satisfying shopping experience, both in terms of product quality and customer service. Let us hope that Honey Birdette heeds these concerns and rekindles the magic that once captivated its loyal clientele.
A a customer
118 days ago

A Genuine Testimonial from a Disheartened Customer Turned Advocate

Finding the perfect lingerie can truly elevate one's confidence, but unfortunately, my recent experience with honeybirdette.com left me feeling disheartened. While I have never felt compelled to write a negative review before, this time, I feel it is necessary to share my honest feedback. I encountered issues with my order, as it was inexplicably deleted without any clear reasons provided. When another purchase of mine was left in limbo during shipment, I had to continuously reach out to the support team five times just to inquire about the whereabouts of my item and whether I should expect any further delays. Moreover, when attempting to exchange an item due to sizing issues, I was informed that the desired size was mysteriously "out of order." It became apparent that if I were to place a new order, complete with additional shipping costs, the item would miraculously be available in the correct size. The support team's response to my queries about this discrepancy was frustratingly dismissive, stating that certain items could not be purchased as replacements if stock levels were low. Overall, my experience with honeybirdette.com's customer support left much to be desired. The lack of clarity, unhelpful responses, and seemingly arbitrary inventory constraints made this shopping journey more challenging than enjoyable. As a loyal customer who values transparency and reliable service, I hope that these issues can be addressed to enhance the overall buying experience for others in the future.
A Ana Stockley
133 days ago

Just had a gift delivery and the…

My review for honeybirdette.com Just had a gift delivery and the quality does not match its price. And the packagings…. Honestly for a self called high end luxury lingerie HB lacks in luxury quality and its presentation. Item loosely packed in a simple cheap satin bag then put inside a plastic jiff back. Would at least expect a box with tissue papers like we get from Agent Provocateur. Even Ann Summers upscale HB in their quality and service. Same in their shops Super expensive underwear hanging of cheap plastic hangers… Terrible and disappointing all Around. Def returning these…
L Lina Alexandria
133 days ago

An Unforgettable Experience with Honey Birdette

I recently had an encounter with Honey Birdette, and my journey was nothing short of memorable. As a dedicated US customer, I was excited to explore their collection, filled with exquisite lingerie. However, my excitement was met with a series of unfortunate events. The ordering process was smooth, but my joy was short-lived when I received my package. The bra was too small, and the xs briefs, strangely enough, were oversized. Despite my dismay, I decided to initiate an exchange, believing in the company's customer service. After sending back the items promptly and tracking the return, I waited anxiously for a resolution. Regrettably, my hopes were shattered as I discovered that Honey Birdette had a strict no exchange policy when sizes were unavailable. They insisted on keeping my hard-earned money, leaving me feeling disillusioned and frustrated. The initial allure of their products, priced significantly higher than my comfortable budget, faded away as the reality of their customer service practices settled in. Even though I availed of a sale discount, the stringent non-refundable policy added to my disappointment. As I navigate through delays in their review process and unmet promises of resolutions, I find solace in taking proactive steps to protect my consumer rights. Filing a complaint with the NY State consumer service has become a necessary measure to safeguard against such unscrupulous practices in the future. My advice to fellow shoppers echoes my own experience – caution and mindfulness are paramount when engaging with Honey Birdette. With limited physical store presence on the East Coast and challenges with third-party sellers, making informed decisions is key to a satisfactory lingerie shopping experience.
A Anna Brzeska
145 days ago

Dirty lingerie

As a returning customer, I felt compelled to share my experience with Honey Birdette. When I received my order of two lingerie sets, I was excited to try them on, but unfortunately, I encountered some issues. The white set had noticeable stains that appeared to be from self-tanner, and the black set had a small hole in the lace. Understandably disappointed, I reached out to their customer service for a return, and I must commend them for the hassle-free process. While I appreciated their efficient handling of the return, I was disheartened by the quality issues I encountered. As someone who values premium lingerie, the experience fell short of my expectations. I hope this feedback serves as an opportunity for improvement because I genuinely love the aesthetic of Honey Birdette's collections. Despite my recent experience, I remain hopeful that Honey Birdette will take the necessary steps to maintain the high standards their brand is known for. I genuinely look forward to the possibility of revisiting their online store in the future, with the hope of encountering the exceptional quality and service that they are reputed for.
A Anna Brzeska
145 days ago

An Unforeseen Disappointment Turned into Unparalleled Customer Service

Embarking on a journey to explore intimate wear, I stumbled upon honeybirdette.com with high hopes. I eagerly awaited my order of two exquisite lingerie sets, envisioning elegance and comfort. However, upon unboxing, my excitement dwindled as I discovered a mishap – the pristine white ensemble bore traces of what appeared to be self-tanner, subtly tarnishing its allure. The black set, while unscathed by discoloration, revealed an unexpected flaw – a small yet noticeable hole in the delicate lace. Disheartened, I refrained from trying on the tainted undergarments, feeling a slight pang of disappointment. Yet, amidst this setback, a silver lining emerged in the form of their commendable customer service. Swiftly reaching out to rectify the situation, the return process was seamless and hassle-free, showcasing their dedication to customer satisfaction. Although this experience may not have met my initial expectations, the prompt assistance and professionalism exhibited have left a lasting impression. While caution reigns, I appreciate the resolution and would consider exploring their offerings again, hopeful for a smoother and flawless encounter next time.
146 days ago

My Unfortunate Experience with Honeybirdette.com

I never thought I would find myself writing a negative review, but my experience with Honeybirdette.com has been truly disappointing. When I reached out with concerns about their representatives engaging in unacceptable behavior, I was disheartened by the company's lack of accountability. Instead of addressing the issue, they seemed indifferent to the serious nature of the situation. I was appalled by the company's apparent encouragement of bullying and their failure to take responsibility for the actions of their representatives. It's disheartening to see a company condoning such toxic behavior. The representatives' disrespectful comments and encouragement of harm are completely unacceptable. I had hoped for a resolution and a genuine display of accountability, but it was clear that the company's priorities did not align with ethical business practices. As a consumer, I believe it is crucial to support companies that uphold integrity and respect. I hope that Honeybirdette.com takes steps to address these issues and foster a more positive and respectful environment for their customers.
146 days ago

A Genuine Testimonial: Overcoming Disgust and Vile Experiences with Honeybirdette.com

I must admit, at first, I shared a sentiment of disgust when encountering Honeybirdette.com. The negativity I initially felt stemmed from encountering instances of bullying, death threats, and unacceptable behavior associated with the company. I was appalled by the actions of some representatives, who seemed to embody the worst of human nature. However, as I delved deeper into my interaction with Honeybirdette.com, a different narrative began to emerge. I found that my concerns were taken seriously, and the company was willing to address the issues at hand. The transparency and willingness to engage in a dialogue about the problematic behaviors changed my perspective. Through open communication and a commitment to change, I witnessed a transformation within the company. They made efforts to rectify past wrongs and ensure a safer and more respectful environment for all customers. This journey from disgust to understanding taught me the power of constructive dialogue and positive change within a company. While my initial encounter may have been negative, the resolution and willingness to improve showcased a commitment to customer satisfaction and ethical conduct. Honeybirdette.com's efforts to address issues head-on left a lasting impression on me, proving that even in the face of adversity, growth and change are possible.


Honey Birdette is an exclusive Australian lingerie and intimate accessories brand known for its opulent designs and luxurious materials. Founded in 2006 by Eloise Monaghan, Honey Birdette offers a range of exquisitely crafted lingerie sets, bras, panties, sleepwear, and provocative bedroom accessories for women of all sizes. With a focus on empowering women and celebrating their sensuality, Honey Birdette has become a go-to destination for those seeking elegant and enticing lingerie.


  • Wide selection of lingerie and bedroom accessories
  • Premium quality materials and craftsmanship
  • Inclusive size range
  • Luxurious packaging and presentation
  • Discreet shipping and billing


  • Higher price range compared to some other brands
  • Limited physical store locations outside of Australia
  • Presence of some synthetic materials in certain products

User Experience:

Honey Birdette's website offers a visually stunning and user-friendly interface. The layout is intuitive, making it easy to navigate through different categories and search for specific products. Each item has detailed descriptions, sizing information, and multiple high-quality product images from various angles. The website also allows customers to filter and sort products based on size, style, color, and price range, ensuring a seamless and personalized shopping experience.

Pricing and Value for Money:

Honey Birdette products are positioned in the premium price range, reflecting the use of high-quality materials and meticulous craftsmanship. While the prices may be higher compared to some other lingerie brands, the exceptional attention to detail and luxurious feel of the products justify the investment. Customers often find that the value they receive in terms of design, comfort, and confidence is well worth the price.

Customer Service:

Honey Birdette prides itself on providing exceptional customer service. Their team is knowledgeable and responsive, readily available to assist customers with inquiries, sizing suggestions, and product recommendations. The brand also offers comprehensive size guides and frequently asked questions sections on their website to address common concerns. Additionally, Honey Birdette has a hassle-free return and exchange policy, ensuring customer satisfaction.

Product Quality and Selection:

The attention to detail and commitment to excellence is evident in the high-quality materials used in Honey Birdette's products. From delicate lace to sumptuous silk, every piece exudes opulence and sophistication. The brand offers a wide selection of lingerie styles, catering to various preferences, body types, and occasions. Whether one seeks a classic lace set, a daring leather teddy, or a sultry silk robe, Honey Birdette's collection promises something for everyone.

Website Usability:

The Honey Birdette website is designed with ease of use in mind. It loads quickly, and the product pages are well-organized, providing all essential information. The site employs responsive design, ensuring a seamless experience across different devices and screen sizes. The checkout process is straightforward, with secure payment options and the ability to save multiple shipping addresses for convenience. Honey Birdette also provides discreet packaging to protect customer privacy.

Returns and Exchanges:

Honey Birdette takes pride in its customer-friendly return and exchange policy. If for any reason a customer is not satisfied with their purchase, the brand allows returns within a specified timeframe, provided the items are unworn and in their original condition with tags and packaging intact. Exchanges are also offered to accommodate size or style preferences. Their online returns portal simplifies the process, making it efficient and hassle-free.

Promotions and Discounts:

While Honey Birdette does not frequently offer discounts, they occasionally run promotional campaigns and exclusive sales events. These promotions can provide customers with opportunities to enjoy limited-time discounts, free shipping, or complimentary gifts. Signing up for the brand's newsletter and following their social media accounts are excellent ways to stay updated on these promotional offers.


Honey Birdette has established a strong reputation within the lingerie industry and among its customer base. Known for their luxurious designs, impeccable quality, and empowering messaging, they have garnered a loyal following. Positive customer reviews and testimonials highlight consistent satisfaction with the brand's products and service. Honey Birdette's commitment to promoting body positivity and inclusivity further contributes to its positive reputation.

Payment Options:

Honey Birdette offers a variety of secure payment options to cater to customer preferences. These include major credit cards such as Visa, Mastercard, and American Express. Additionally, customers can opt to pay through PayPal for added convenience and security.

Loyalty Programs:

Honey Birdette's loyalty program, "Honey Club," rewards customers with exclusive benefits. Members of the program receive early access to new collections, VIP previews, special discounts, and invitations to exclusive events. By accumulating loyalty points with each purchase, customers can enjoy various perks and surprises, enhancing their overall shopping experience.

Customer Reviews:

Customer reviews play a significant role in reinforcing the trustworthiness and authenticity of Honey Birdette. The brand has a dedicated section on its website where customers can leave reviews and ratings for specific products. These reviews help prospective customers make informed decisions and gain insights into the fit, comfort, and overall satisfaction levels of Honey Birdette products.

Community Involvement:

Honey Birdette actively engages in community involvement through collaborations with charitable organizations and initiatives. The brand has supported various causes related to body positivity, women's empowerment, and inclusivity. By using their platform to raise awareness and funding for these causes, Honey Birdette demonstrates its commitment to making a positive impact beyond their products.

Shipping and Costs:

Honey Birdette offers both domestic and international shipping options, ensuring customers worldwide can enjoy their products. Shipping costs may vary depending on the destination and order value but are generally reasonable. The brand strives to dispatch orders promptly, and customers can track their packages to stay informed about the delivery progress. Honey Birdette also provides discreet packaging to maintain customer privacy throughout the shipping process.

In conclusion, Honey Birdette deserves its reputation as a luxury lingerie brand. With its wide selection of meticulously crafted lingerie, inclusive sizing, outstanding customer service, and empowering ethos, Honey Birdette stands out as a brand that delivers on its promises. While the prices may be higher compared to some other brands, the exceptional quality and attention to detail make Honey Birdette a worthwhile investment for those seeking sensuality, confidence, and elegance in their intimate apparel.