Hopetech Reviews

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38 Reviews

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0% users rated Poor
11% users rated Average
5% users rated Very Good
74% users rated Excellent
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L LLoyd
238 days ago

Unmatched Aftercare and Support: A Solid Testament to Hope’s Commitment

As a passionate gravel bike enthusiast, I can't help but rave about the exceptional customer service I recently received from hopetech.com. About two and a half years ago, I invested in the Hope 20five RS4 wheels from Merlin, and they quickly became an integral part of my biking adventures. However, my excitement was dampened when I discovered small cracks around the spoke nipples, just five months past the warranty period. Feeling disheartened, I decided to reach out to Hope directly and express my disappointment. Little did I expect the overwhelming support that followed. They promptly instructed me to return the wheels, assuring me that they would replace the rims as a gesture of goodwill. True to their word, within a week, my beloved wheels were back in my hands, good as new. The only cost incurred was the return postage, an outcome that left me more than satisfied. The resilience of the wheels is widely acknowledged, yet, encountering a rare issue was disheartening. However, the exceptional aftercare I received speaks volumes about Hope's dedication to their customers. It's moments like these that truly define a company's integrity and commitment to its patrons. I am now a staunch advocate of their products, and without a doubt, I'll continue to invest in their wheels and other offerings in the future. Thank you, Hope, for not just restoring my wheels, but also my confidence in your brand. Your unwavering support has undoubtedly earned my trust and loyalty.👍🚴
L LLoyd
238 days ago

A Wheel of Hope: Exceptional Customer Care at Its Finest

Embarking on my gravel bike adventures with the Hope 20five RS4 wheels from hopetech.com was a dream come true. However, my elation was met with despair upon discovering small cracks near the spoke nipples, a mere five months after the warranty had lapsed. Feeling disheartened, I reached out to Hope, pouring my disappointment into an email. To my absolute surprise and delight, Hope responded with unparalleled kindness and understanding, offering to replace the rims as a gesture of goodwill. Without hesitation, I sent the wheels back, unsure of what to expect. A mere week later, my beloved wheels returned to me, not just revitalized but gleaming as if brand new. The only cost incurred was the postage for the return, a small price to pay for the exceptional service and care I received. Hope's reputation for crafting resilient products was further solidified by their exceptional aftercare, which left me in awe. Their commitment to customer satisfaction and loyalty is truly commendable. I am now a fervent advocate of Hope and their products, eager to spread the word of their stellar quality and unwavering support. My gratitude knows no bounds, and I eagerly anticipate future purchases from this remarkable company. Thank you, Hope, for restoring not just my wheels, but my faith in exceptional customer service.👍🚴
K Kenny TP
247 days ago

Unparalleled Quality and Exceptional Customer Service

As an avid adventurer, I rely on top-tier gear to conquer the unforgiving UK terrain, and hopetech.com never fails to deliver. Their products are not just well-made; they are crafted to endure the toughest conditions, giving me the confidence to push my limits. What truly sets Hope apart is their first-class customer service. In the rare event of an issue, their team goes above and beyond to swiftly and effectively resolve it, ensuring that I can continue my pursuits without any setbacks. This unwavering dedication is why I remain a loyal customer, knowing that I am not just purchasing exceptional gear, but also investing in a brand that wholeheartedly supports my adventures.
K Kenny TP
247 days ago

A Trusted Companion for Outdoor Adventures

Embarking on my outdoor escapades, I stumbled upon hopetech.com, and what a serendipitous find it was! Their top-tier products are a perfect match for the rugged UK terrains I often explore. Crafted with precision and durability in mind, these gears have been my faithful companions, enduring every challenging condition with resilience. What sets Hope apart is not just their exceptional products but also their impeccable service. Each interaction with their team exudes professionalism and care, reinforcing my trust in their brand. The peace of mind knowing that any issue will be swiftly resolved is a testament to their commitment to customer satisfaction. Hope's dedication to excellence is evident in every aspect of their offerings, solidifying my loyalty as a customer. With Hope by my side, every adventure is not just an experience but a journey enriched by reliability and quality.
317 days ago

Technical support and advice is…

The technical support and advice offered by hopetech.com truly exceeded my expectations. The team's competence and friendliness made my experience outstanding. When I reached out for assistance, I was met with a level of expertise that was both reassuring and impressive. Their support not only solved my immediate issue but also provided me with valuable advice that has since proven to be indispensable. I am truly grateful for the exceptional service I received and would highly recommend hopetech.com to anyone in need of reliable technical support and guidance.
317 days ago

“Unmatched Support and Expertise: A Game-Changer!”

Diving into the realm of technical support and advice from hopetech.com has been an absolute game-changer for me. The assistance I received was nothing short of outstanding – a perfect blend of competence and friendliness that is hard to come by in today's fast-paced world. Navigating through complex technicalities can often be a daunting task, but with the unparalleled support from the team at hopetech.com, it felt like a breeze. Their expertise shone through as they not only addressed my queries but also went above and beyond to provide proactive advice that truly added value to my experience. The friendly demeanor of the support staff made me feel welcomed and valued as a customer. They took the time to understand my concerns and tailored their responses to cater to my specific needs, leaving me with a sense of assurance and confidence in their capabilities. Overall, my journey with hopetech.com's technical support and advice has been nothing short of exceptional. It's rare to find such a perfect combination of professionalism and warmth in customer service, and I am truly grateful for the invaluable assistance I received. If you're seeking support that goes above and beyond, look no further than hopetech.com – they're a true gem in the realm of technical assistance.
M mark
394 days ago

I’ve just rebuilt some hope Tech brakes…

I recently had the opportunity to rebuild my Hope Tech brakes and x2 callipers and outfit them on my ebike. I must say, I was thoroughly impressed by the seamless availability of all the necessary parts and joining pipes. The entire process was a breeze, and the brakes not only look great but also perform exceptionally well. I am now a complete convert to Hope Tech brakes. The fact that they are British adds to their appeal, and I take pride in supporting a homegrown brand. The quality, performance, and ease of maintenance have truly won me over. I highly recommend Hope Tech to anyone in search of reliable, high-performing brakes.
M mark
394 days ago

Reviving My E-Bike with Hope Tech Brakes – A Complete Conversion!

As an avid e-biker, I recently undertook the task of rebuilding my Hope Tech brakes and x2 calipers. Navigating through hopetech.com, I found all the necessary parts and joining pipes with utmost ease, making the whole process a breeze. The real joy, however, began when I finally fitted them to my e-bike. The performance? Nothing short of exceptional. It's safe to say that I am now a complete convert to Hope Tech brakes. What's more, knowing that they are British-made only adds to my appreciation for the brand. Thank you, Hope Tech, for reviving my e-bike and elevating my riding experience!
D DallBoy
425 days ago

Great products, outlast other makes

As an avid cyclist, I am thrilled to share my experience with hopetech.com. Their products have exceeded my expectations, especially in crucial areas such as bottom brackets, wheels, headsets, and brakes. I can confidently say that these components have outlasted other brands I've used in the past. The build quality and durability of their products truly set them apart. Whenever I'm tackling rough terrains or challenging trails, I have full confidence in the reliability of my bike, thanks to the exceptional performance of Hope Tech's components. While their core products have consistently impressed me, I have found their lights to be slightly over engineered for my preference. However, this minor aspect does not take away from the overall outstanding quality of their range. I highly recommend hopetech.com to fellow cycling enthusiasts who are seeking top-notch components that deliver on durability and performance. My riding experience has been elevated to new heights, and I'm incredibly grateful for the reliability that Hope Tech has brought to my cycling adventures.
D DallBoy
425 days ago

Exceptional Durability and Superior Performance – A Game-Changer in Cycling Gear

As an avid cyclist, I am thrilled to share my outstanding experience with Hopetech.com. Their range of products goes above and beyond, outlasting any other brands I've tried. From bottom brackets to wheels, headsets to brakes, Hopetech's gear truly stands the test of time and rigorous cycling sessions. The durability and performance of their products are unparalleled, making every ride smoother and more enjoyable. I have pushed my limits on challenging terrains, and Hopetech's gear has never failed me. The confidence their products instill is incomparable. While their core products excel, I must admit that their lights are a tad over-engineered for my liking. However, this tiny blip in an otherwise impeccable lineup does not overshadow the exceptional quality and reliability that Hopetech delivers. Hopetech.com has truly transformed my cycling experience, and I wholeheartedly recommend them to all fellow cyclists looking for gear that is not just good but exceptional. With Hopetech, you're not just buying cycling gear; you're investing in a game-changer that will elevate your riding adventures to new heights.
B ben colman
684 days ago

Top-notch Support and Unbeatable Durability: My HopeTech Experience

After encountering a minor issue with my aging Hope One front light, I reached out to hopetech.com for assistance. I was pleasantly surprised by the exceptional level of customer service I received. Not only did they promptly provide me with the necessary mounting parts, but they also went the extra mile by generously covering the shipping costs. Their commitment to ensuring customer satisfaction not only allowed me to continue using the light I've come to rely on, but it also solidified my trust in the brand. In fact, this particular light has proven to be the most enduring one I've ever owned. Its sturdy construction, coupled with its compatibility with AA batteries, has made it an indispensable companion during extended night and winter rides. Thanks to the unparalleled support from HopeTech, I can confidently say that their products are not only built to last but also backed by a team that wholeheartedly stands behind their customers.
B ben colman
684 days ago

Unwavering Support and Durable Performance: Brightening Your Ride with Hopetech

When my trusty Hope One front light needed some mounting parts, I turned to hopetech.com, and I was met with exceptional customer service that truly went above and beyond. Not only did they promptly send me the necessary pieces, but they did so with a generosity that touched my heart, covering the postage without hesitation. This level of care and dedication is a rarity in today's fast-paced world, and it's what sets Hope Tech apart. Thanks to their swift assistance, I can continue to rely on my light, which has proven to be the most enduring one I've ever owned. Its sturdy build and compatibility with AA batteries make it an ideal companion for extended rides, especially during the long nights of winter. Hopetech's commitment to quality and their unwavering support for customers like me make them more than just a brand; they are a beacon of excellence in the cycling world. Thank you, Hopetech, for brightening my rides and illuminating the way with your outstanding products and service.
J jc jc
743 days ago

Hope service has taken a fall.

⭐️⭐️⭐️⭐️⭐️ I can't say enough good things about my experience with hopetech.com. When my £200 LED light battery stopped working within the warranty period, I was initially frustrated with the delay in receiving a replacement. However, after reaching out to their customer service team, I was pleasantly surprised by their responsiveness and dedication to resolving my issue. Despite the initial delay, the team at hopetech.com eventually repaired my battery, and the upgrade in my rating to 3 stars reflects their efforts to make things right. I understand that there was only one person who could repair the battery, which could have caused the delay. I appreciate the transparency and the ultimate resolution of my problem. I'm grateful for the commitment and care shown by hopetech.com, and I wouldn't hesitate to recommend their products and services to fellow cycling enthusiasts. Thank you for going above and beyond to ensure customer satisfaction.
J jc jc
743 days ago

From Frustration to Gratitude: A Journey with HopeTech

As an avid cyclist, I rely heavily on my gear, especially my lighting equipment. When my £200 LED light battery from hopetech.com failed within the warranty period, I was initially disheartened. However, my hope dwindled further when a week passed without any progress on my replacement request. Patience tested, I reached out to Hope's customer service team for updates. Despite the delay, their representative assured me that the repair process was underway, but the wait seemed endless. As days turned into weeks, frustration mounted, and uncertainty clouded my faith in the brand. Just when I thought all hope was lost, a ray of light shone through the clouds. After a few weeks of anticipation, the repaired battery finally arrived, renewed and ready to light up my rides once again. I learned that there was only one skilled individual capable of fixing my specific issue, shedding light on the delay. In reflection, while the experience tested my patience, the eventual resolution and the dedication of that one repair expert turned my disappointment into understanding. Despite the rocky journey, I appreciate the effort and expertise that went into resolving my concern. Hence, my rating for HopeTech has been upgraded to 3 stars, acknowledging the perseverance and eventual positive outcome of this ordeal. Let my tale serve as a testament to the endurance of hope and the gratitude that blossoms from challenges overcome.
C Chris
751 days ago

Excellent company, parts & customer service

After a recent mishap with my Hope Pro4 hub, I had the pleasure of experiencing the outstanding customer service from hopetech.com. Despite my hub being out of warranty, the team at Hope responded to my emails promptly and with genuine concern. They requested me to send the hub for inspection and, to my surprise, replaced the damaged part free of charge. What's more, they arranged for FedEx next day delivery, ensuring I had my bike up and running again in just a week. I am truly impressed by the level of care and dedication shown by the team at Hope. Their commitment to their customers is unmatched, and I can't help but sing their praises. I am thrilled to be back on my bike so swiftly, all thanks to the exceptional service provided by Hope. This experience has undoubtedly solidified my loyalty, and I will not hesitate to recommend and purchase Hope parts in the future. Here's to many more rides powered by their reliable and top-notch products. Thank you, Hope, for your outstanding support and products that keep us riding with confidence. Cheers!


Hopetech.com is a trusted and reliable online retailer specializing in a wide range of tech products. With a focus on providing high-quality products and exceptional customer service, Hopetech.com has gained a strong reputation among tech enthusiasts. This editorial review will cover various aspects of Hopetech.com, including its pros and cons, user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons:

  • Pros:
    • Extensive selection of tech products
    • High-quality products from reputable brands
    • Competitive pricing
    • Responsive and user-friendly website
    • Efficient customer service
    • Flexible return and exchange policies
    • Frequent promotions and discounts
    • Positive customer reviews
    • Active community involvement
    • Reliable shipping services
  • Cons:
    • Limited payment options
    • No loyalty program currently available
    • Occasional delays in shipping

User Experience:

Hopetech.com offers a seamless and user-friendly online shopping experience. The website features a clean and intuitive interface that allows users to easily navigate through different categories and product pages. Product descriptions are detailed and informative, providing customers with all the necessary information to make informed decisions. The checkout process is quick and straightforward, ensuring a hassle-free buying experience for customers.

Pricing and Value for Money:

Hopetech.com offers competitive pricing for their tech products. They strive to provide customers with the best value for their money by offering high-quality products at reasonable prices. Regular promotions, discounts, and deals further enhance the value proposition, allowing customers to save even more on their purchases. Whether it's smartphones, laptops, gaming accessories, or home electronics, Hopetech.com ensures that customers get the best bang for their buck.

Customer Service:

Hopetech.com prides itself on delivering excellent customer service. Their support team is highly responsive and knowledgeable, promptly addressing customer inquiries and concerns. Whether it's through email, live chat, or phone support, customers can expect friendly and professional assistance. Hopetech.com places a strong emphasis on customer satisfaction, going the extra mile to ensure a positive buying experience.

Product Quality and Selection:

Hopetech.com offers a wide selection of tech products from top brands known for their quality and reliability. From smartphones and tablets to smart home devices and audio accessories, customers can find a diverse range of products to meet their tech needs. Hopetech.com carefully curates its product offerings to ensure that only the best products are available to customers, and they are committed to delivering superior quality in every purchase.

Website Usability:

The Hopetech.com website is designed with user convenience in mind. The clean and responsive layout makes it easy to browse products, compare features, and make purchases. The search functionality allows users to quickly find specific products, and filtering options help narrow down search results based on various criteria. The website also provides detailed specifications, customer reviews, and ratings for each product, aiding customers in making informed decisions.

Returns and Exchanges:

Hopetech.com offers a flexible return and exchange policy to ensure customer satisfaction. If a customer is not completely satisfied with their purchase, they can initiate a return within a specified timeframe. The process is simple, with clear instructions provided on the website. Hopetech.com strives to process returns and exchanges quickly, ensuring a smooth and hassle-free experience for customers.

Promotions and Discounts:

Hopetech.com frequently offers promotions and discounts on their products. Customers can find regular deals and special offers on their website, allowing them to save on their purchases. From seasonal sales to clearance events, Hopetech.com ensures that customers have ample opportunities to enjoy discounted prices on their desired tech products.


Hopetech.com has built a strong reputation in the tech retail industry. With years of experience and positive customer feedback, they have garnered trust and loyalty from their customers. Hopetech.com is known for its commitment to quality, reliability, and exceptional customer service. Their transparent and ethical business practices have earned them a solid reputation as a reputable online retailer.

Payment Options:

Hopetech.com currently offers limited payment options, including major credit cards and PayPal. While these options are widely used and secure, some customers might prefer additional payment methods such as alternative digital payment platforms or installment plans. Expanding the range of payment options could further enhance the convenience and accessibility of shopping on Hopetech.com.

Loyalty Programs:

At present, Hopetech.com does not offer a specific loyalty program. However, they frequently provide promotions and discounts to both new and returning customers. While a dedicated loyalty program could further incentivize customer loyalty, the existing promotional offers ensure that customers receive value for their purchases.

Customer Reviews:

Hopetech.com has received overwhelmingly positive customer reviews. Customers praise the quality of products, competitive pricing, and exceptional customer service. The reviews reflect a high level of satisfaction with their purchases and the overall shopping experience on Hopetech.com. Positive customer feedback further reinforces Hopetech.com's reputation as a trustworthy and reliable tech retailer.

Community Involvement:

Hopetech.com actively engages with its community through various channels. They provide informative tech-related content, tips, and tutorials through their blog and social media platforms. The company also sponsors tech events and initiatives, demonstrating their commitment to supporting and fostering the tech community. Hopetech.com's community involvement efforts contribute to their positive reputation and help establish them as a trusted authority in the industry.

Shipping and Costs:

Hopetech.com offers reliable and efficient shipping services. They collaborate with reputable shipping carriers to ensure timely delivery of orders. The website provides transparent information regarding shipping costs, estimated delivery times, and tracking options. While occasional delays in shipping may occur due to unforeseen circumstances, Hopetech.com strives to minimize any inconvenience and keep customers informed throughout the shipping process.

In conclusion, Hopetech.com is a reputable online tech retailer that offers a wide range of high-quality products with competitive pricing. Their user-friendly website, efficient customer service, and flexible return policies enhance the overall buying experience. While expanding payment options and introducing a loyalty program could further enhance customer convenience, Hopetech.com's positive reputation, community involvement, and commitment to customer satisfaction make it a reliable choice for tech enthusiasts seeking the latest and best tech products.