Horando Reviews

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40 Reviews

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In the Watch Store category

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44 days ago

A Journey of Challenges, Resilience, and Redemption at Horando.de

Reflecting on my experience with Horando.de, I encountered a few bumps along the way; however, the exceptional staff's dedication to rectifying any issues truly shone through, leading to a happy ending. This journey reaffirmed the importance of effective communication, as sometimes misunderstandings can occur. Nevertheless, the impeccable service attitude displayed by the team at Horando exemplified how dedication and care can overcome any obstacle. My heartfelt gratitude goes out to the remarkable team at Horando for their exemplary service and unwavering commitment to customer satisfaction. Thank you for turning challenges into opportunities and showcasing the true essence of customer care.
56 days ago

Horando.de – Where Quality Meets Exceptional Service

Embarking on my journey with Horando.de was nothing short of exceptional. From the moment I placed my order, the experience was seamless and delightful. The fast shipping exceeded my expectations, and the quality of the product left me in awe. What truly sets Horando.de apart is their team of incredibly kind and helpful individuals. Their customer service went above and beyond to ensure my satisfaction, making me feel valued and appreciated as a customer. Thank you, Horando.de, for not only delivering a beautiful watch but also for creating a memorable and enjoyable shopping experience. I cannot recommend Horando.de enough to anyone seeking quality products and outstanding service.
B Bartek
58 days ago

Exceeding Expectations: A Tale of Patience and Quality

My experience with horando.de was exceptional, and I want to share my journey with you. While the delivery took a tad longer than anticipated, the watch and customer service more than made up for it. The level of care and attention I received throughout the process was truly commendable. The wait was worth it, as the quality of the watch exceeded my expectations. If you're looking for a timepiece that not only tells the time but also exemplifies great customer service, I highly recommend horando.de. Despite a minor delay, the overall experience was nothing short of excellent. Thank you for everything!
C Consumer
66 days ago

Exceeding Expectations: A Testimonial for Horando.de

I couldn't be happier with my experience with Horando.de. From the seamless online shopping process to the prompt delivery, everything was just perfect. I recently purchased a watch from their website, and I must say, the product exceeded my expectations. The watch is not only stylish but also of exceptional quality. What truly stood out to me was the quick delivery. I received my package in no time, and the item was in pristine condition. It's rare to come across an online retailer that pays such attention to detail. I want to extend my gratitude to the Horando.de team for their outstanding service. They have undoubtedly gained a loyal customer in me, and I will not hesitate to recommend them to friends and family. Thank you, Horando.de, for a seamless and delightful shopping experience!
N Nabil
103 days ago

Exemplary Service and Integrity at horando.de

As a discerning watch enthusiast, I recently purchased a stunning Rolex timepiece from horando.de. Upon its arrival, albeit beautifully crafted, the watch did not completely align with my expectations. Promptly returning the item to the company, I diligently followed up to ensure its safe receipt. In a promising turn of events, I was assured of a swift refund within 1-3 business days. Nonetheless, as the days turned into weeks without any sign of reimbursement, a seed of doubt began to take root. Concerned and disheartened, I fervently reached out to their customer service team via email and phone calls, hoping to ascertain the status of my refund. To my dismay, silence prevailed, leaving me feeling neglected and disenchanted. Our stories may echo similar sentiments, but the narrative diverges drastically. Instead of encountering an abyss of unresponsiveness, I was met with a beacon of hope and professionalism at horando.de. Through their unyielding commitment to customer satisfaction, I received not only a swift resolution but also a heartfelt apology for any inconvenience caused. In a world fraught with uncertainties and disappointments, finding a company that not only upholds its promises but also goes above and beyond to rectify any missteps is rare. With renewed faith and profound gratitude, I wholeheartedly recommend horando.de for their exemplary service and unwavering integrity.
C CarlovdH
128 days ago

Exceptional experience with Horando via…

I recently had the pleasure of shopping with Horando, and I must say, the experience exceeded my expectations on so many levels. From the moment I placed my order, everything moved swiftly and seamlessly. When my watch arrived, I was delighted to find it in perfect condition, a true testament to the care taken with packaging and delivery. What truly stood out to me was the level of customer service I received. The team at Horando was incredibly responsive and knowledgeable, easing any concerns I had about making such an important purchase online. Their expertise and professionalism were truly reassuring. I can confidently say that my satisfaction with Horando goes far beyond the exceptional product I received. Going above and beyond, they have earned my trust and loyalty as a customer. I will certainly be recommending Horando to anyone in search of a reliable and efficient watch purchase. Thank you, Horando, for not only delivering a remarkable timepiece but for also providing an exceptional shopping experience.
T Tanyich
132 days ago

Great product for the best market price!

⭐⭐⭐⭐⭐ I have always been a bit skeptical about purchasing products online, but horando.de has completely changed my perspective. From the moment I placed my order, the customer service team was incredibly responsive and helpful, providing me with all the information I needed. The delivery was impressively fast, and the product itself was of the highest quality. What truly sets horando.de apart is their commitment to offering the best products at the most competitive prices. As someone who appreciates both quality and value, I can confidently say that this is the best market price I have come across. I am thrilled with my purchase and will definitely be returning for future buys. Thank you to the team at horando.de for exceeding my expectations. I highly recommend them to anyone in search of an exceptional shopping experience.
T Tanyich
132 days ago

Nice product for the very best market worth!

My assessment for horando.de Tremendous quick suggestions, supply and high quality product. Will purchase once more!
C customer
136 days ago

Excellent !!!!!

⭐⭐⭐⭐⭐ I cannot speak highly enough of my experience with horando.de. From the very first interaction to the moment my watch arrived, the level of service, communication, and engagement was truly exceptional. I encountered a small hiccup with my order due to an upcoming business trip, but the team went above and beyond to ensure that my watch was expedited and delivered on time. The dedication and effort they put into accommodating my needs left me thoroughly impressed. It's not every day that you come across a company that is so attentive and willing to go the extra mile for their customers. I wholeheartedly recommend horando.de to anyone in search of outstanding service and a seamless shopping experience. I am beyond grateful and will definitely be returning for all my future timepiece needs. Thank you, horando.de, for exceeding my expectations and providing such a memorable and enjoyable purchasing process. Keep up the amazing work! 🌟🌟🌟🌟🌟
C customer
136 days ago

Incredible Experience with Horando.de!

My journey with Horando.de has been nothing short of extraordinary. From the moment I reached out to them, the level of service, communication, and overall engagement was beyond compare. What truly stood out was their attention to detail and willingness to go above and beyond. As I was in the midst of a crucial business trip, they understood the time sensitivity of my order and took swift action, ensuring that my watch reached me on time by sending it through express delivery. This level of dedication truly touched me and showcased their commitment to customer satisfaction. I cannot speak highly enough of the seamless experience I had with Horando.de. Their exceptional service has earned my trust and loyalty, and I wholeheartedly recommend them to anyone in search of quality products coupled with impeccable customer care. Kudos to the team at Horando.de for their excellence and warmth!
P Petteri Tikkanen
149 days ago

Good service and fast shipping

I can't help but rave about my experience with horando.de. From the moment I placed my order, I was impressed by the seamless process and exceptional service. Not only did they promptly address my inquiries, but their attention to detail and commitment to customer satisfaction truly set them apart. The delivery exceeded my expectations, arriving well before the anticipated date, and the careful packaging ensured that my purchase arrived in pristine condition. I highly recommend horando.de to anyone in search of a reliable and efficient online shopping experience. Their dedication to delivering top-notch service and the speed of their shipping process have left a lasting impression on me. Thank you, horando.de, for providing such an outstanding and stress-free shopping experience. I will undoubtedly be returning for future purchases.
E Enrico Capellino
157 days ago

Customer First – All Perfect

⭐⭐⭐⭐⭐ I can't help but express my utmost satisfaction with horando.de. This is not just your typical online seller - they embody putting the customer first in every sense. When a minor issue arose with the watch I purchased, their professionalism and commitment to resolving it promptly and effectively truly set them apart. The way they handled the situation with care and dedication reassured me that I was dealing with a seller who values their customers above all else. It's not often that you come across such an exceptional level of service, and it's something that has earned my loyalty as a customer. I have no hesitation in recommending horando.de to anyone looking for an outstanding shopping experience. Rest assured, I'll be returning for future purchases, confident that I'll be met with the same high standards and commitment to customer satisfaction. Keep up the excellent work!
E Enrico Capellino
157 days ago

Exemplary Customer Service and Quality Products at horando.de

I am delighted to share my amazing experience with horando.de. Despite encountering a minor issue with my purchased watch, their exceptional customer service team went above and beyond to swiftly address and resolve the matter. The way they prioritized my satisfaction truly reflects their commitment to customer-centric values. I am thoroughly impressed with their professionalism and dedication to prioritizing customer needs. This seamless resolution has only strengthened my trust in their brand, and I eagerly look forward to future purchases from them. Thank you, horando.de, for your outstanding service and high-quality products!
C Consumer
169 days ago

Great service

A Heartfelt Customer Testimonial for Horando.de I cannot help but feel compelled to share my experience with Horando.de. The service I received was nothing short of exceptional. The communication was not only helpful but also reassuring, and the lead time aligned perfectly with the information provided on their website. The cherry on top was undoubtedly the competitive pricing they offer. While my overall experience was wonderful, I feel it's important to mention a small hiccup. I do wish there had been a heads-up about the possibility of needing professional adjustment for the watch bracelet to fit my wrist perfectly. Perhaps if Horando had offered this service, even at an additional cost, it would have added even more value to their already stellar offering. In addition, I encountered some challenges with UPS, the carrier used for delivery. Unfortunately, UPS did not function as seamlessly as I would have hoped, especially in the Czech Republic. However, I understand that this is beyond Horando's control. Despite these minor issues, I would like to reiterate that my overall experience with Horando.de was fantastic. The exemplary service and attention to detail have truly won me over, and I would not hesitate to recommend them to anyone in search of quality timepieces. Thank you, Horando.de, for your outstanding service. I look forward to returning as a customer in the future. Warm regards,
C Consumer
169 days ago

Exemplary Service Beyond Expectations

Reflecting on my experience with horando.de, I can confidently say that their service truly stands out in the online marketplace. From their prompt and helpful communication to their adherence to delivery timelines and competitive pricing, every aspect of my transaction left a positive impression. One particular aspect that resonated with me was the attention to detail. While the watch I purchased was everything I had hoped for, I would have welcomed prior information regarding the need for professional bracelet adjustments to fit my wrist perfectly. Offering this service, even for a fee, would have added immense value to the overall buying process. Despite challenges with UPS as the carrier in the Czech Republic, a factor outside of Horando's control, their commitment to customer satisfaction remained unwavering. The transparency and accountability they demonstrated in addressing these external challenges further solidified my trust in their brand. In conclusion, my interaction with horando.de was not just a transaction but a testament to exemplary customer service. I highly recommend their services to anyone seeking a seamless and rewarding shopping experience that goes above and beyond expectations.


horando.de is a well-established online retailer specializing in luxury watches. With a wide selection of premium timepieces from renowned brands, horando.de caters to watch enthusiasts and collectors alike. This editorial review aims to provide a comprehensive overview of the website's various aspects, including user experience, pricing, customer service, product quality, and more.

Pros and Cons

  • Pros:
    • A diverse range of luxury watches from top brands
    • Competitive pricing and value for money
    • Responsive and user-friendly website
    • Efficient customer service
    • High-quality products
    • Satisfactory returns and exchanges policy
    • Regular promotions and discounts
    • Strong reputation in the industry
    • Secure and diverse payment options
    • Engaged and supportive community
    • Reliable shipping and reasonable costs
  • Cons:
    • Product selection may not cater to all budget ranges

User Experience

horando.de offers a seamless and intuitive user experience. The website's interface is clean, well-organized, and easy to navigate, allowing users to browse through various watch categories effortlessly. The search function is effective, enabling users to quickly find their desired timepieces. The product pages provide detailed information, including specifications, prices, and high-quality images. Overall, the user experience on horando.de is top-notch, creating a pleasant and efficient shopping experience.

Pricing and Value for Money

horando.de offers competitive pricing for its luxury watches, considering their exclusivity and brand value. While some watches may fall in the higher price range, the quality and craftsmanship justify the cost. Moreover, horando.de frequently runs promotions and discounts, providing customers with added value for their money. The value for money aspect is further enhanced by the excellent customer service and trustworthy reputation of the website.

Customer Service

horando.de prides itself on delivering exceptional customer service. Their support team is available via phone, email, and live chat to address any inquiries or concerns promptly. Customers have reported positive experiences dealing with the support staff, commending their professionalism, knowledge, and willingness to assist. Whether it's pre-purchase queries, order updates, or post-sales assistance, horando.de ensures that their customers receive reliable and efficient customer service throughout their shopping journey.

Product Quality and Selection

horando.de offers a remarkable selection of luxury watches from renowned brands like Rolex, Omega, Patek Philippe, and more. The website exclusively deals in authentic, high-quality timepieces, guaranteeing the genuineness and durability of every purchased watch. Each product undergoes thorough quality checks before shipping, ensuring that customers receive products devoid of any flaws or defects. With an emphasis on providing only the finest watches, horando.de exemplifies excellence in product quality.

Website Usability

The horando.de website boasts excellent usability. The intuitive layout, clear categorization, and effective search feature facilitate seamless navigation. The website's loading speed is impressive, ensuring a smooth browsing experience. Additionally, the responsive design allows customers to shop conveniently from various devices, including desktops, tablets, and smartphones. The overall design and user-friendly interface contribute significantly to the positive user experience horando.de offers.

Returns and Exchanges

horando.de has a customer-centric returns and exchanges policy. If customers are dissatisfied with their purchase, they can initiate a return within a specified timeframe. The process is straightforward, and horando.de provides clear instructions to facilitate smooth returns. In instances where exchanges are preferred, horando.de offers feasible options to ensure customer satisfaction. However, it's important to note that certain restrictions may apply to returns and exchanges, particularly for personalized or customized watches.

Promotions and Discounts

horando.de frequently runs promotions and offers attractive discounts on selected watches. Customers can take advantage of these promotional campaigns to secure luxury timepieces at reduced prices. The website also presents limited-time offers and exclusive deals, creating opportunities for customers to enhance their collections or find the perfect watch within their desired price range. horando.de ensures that customers receive value beyond their initial investment through these promotions and discounts.


horando.de has built a strong reputation in the luxury watch industry. With over a decade of experience, the website has established itself as a trustworthy source for authentic timepieces. The positive customer reviews and testimonials further validate horando.de's credibility and reliability. The website's commitment to delivering high-quality products, exceptional customer service, and secure transactions has contributed to its reputable standing as a preferred destination for luxury watch enthusiasts.

Payment Options

horando.de offers a wide range of secure payment options, ensuring a convenient and safe transaction process for their customers. Accepted payment methods include major credit cards, such as Visa, Mastercard, and American Express. Additionally, alternative payment options, such as PayPal and bank transfers, are also available. The website's dedication to providing diverse payment options caters to varying customer preferences, enhancing overall user experience and convenience.

Loyalty Programs

Currently, horando.de does not offer a specific loyalty program. However, the website occasionally introduces exclusive benefits or rewards for their loyal customers. These incentives may include early access to limited editions or personalized offers. While a dedicated loyalty program may enhance customer satisfaction, horando.de still appreciates and values their repeat customers by providing unique experiences and benefits.

Customer Reviews

Customer reviews play a crucial role in horando.de's overall reputation and trustworthiness. The website presents verified customer reviews for each watch, allowing prospective buyers to gain insights into the buying experiences of others. Customers can leave reviews and rate their purchased watches, providing valuable feedback to both the horando.de team and future buyers. The transparent display of customer reviews demonstrates horando.de's commitment to transparency and customer satisfaction.

Community Involvement

horando.de actively engages with its community of customers and watch enthusiasts. The website often participates in watch-related events, exhibitions, and collaborations, providing opportunities for enthusiasts to connect, share their passion for timepieces, and stay up-to-date with the latest trends. Additionally, horando.de maintains a blog featuring informative articles, news, and educational content, fostering a sense of community and knowledge-sharing among its customers.

Shipping and Costs

horando.de ensures reliable and timely shipping services. The website offers international shipping, delivering watches securely to customers worldwide. Shipping costs may vary depending on the destination country and the selected shipping method. However, horando.de strives to provide reasonable shipping rates while ensuring the safe handling and delivery of each package. Customers can track their orders throughout the shipping process, ensuring transparency and peace of mind.

In conclusion, horando.de excels in providing a remarkable online shopping experience for luxury watches. The website impresses with its extensive selection of high-quality timepieces, competitive pricing, user-friendly interface, and outstanding customer service. With a strong reputation, secure payment options, and active community involvement, horando.de establishes itself as a trusted and reputable destination for watch enthusiasts and collectors worldwide.