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13% users rated Poor
0% users rated Average
13% users rated Very Good
13% users rated Excellent
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Kerry Rhone
Ripoff
As an avid equestrian, I've always been on the lookout for quality products to enhance my riding experience. When I stumbled upon horse.com, I was initially hesitant due to a negative review I had come across. However, I decided to take a chance and I'm so glad that I did. I recently purchased a dressage saddle from horse.com, and unfortunately, it did not fit my horse as expected. Like any responsible buyer, I initiated the return process. I was worried about potential complications considering the negative experience of another user, but to my surprise, the customer service team at horse.com was incredibly understanding and helpful. I shipped the saddle and girth back, and although I had to cover the shipping costs, the return process was smooth and hassle-free. I was relieved when the credited amount was promptly reflected in my account within a reasonable time frame. There were absolutely no unnecessary delays or unexpected charges. This positive experience has solidified my trust in horse.com as a reliable source for equestrian gear. I highly recommend them to fellow riders, especially those who may have been deterred by negative reviews. Sometimes, giving a chance to a company and experiencing their service firsthand can truly make all the difference. Thank you, horse.com, for your exceptional customer service and understanding. I'll definitely be a returning customer. Sincerely, K
Kerry Rhone
A Return Process That Broke My Heart
My heartfelt testimonial for horse.com revolves around my recent experience with them. I had eagerly ordered a dressage saddle from their website, only to realize upon its arrival that it did not fit properly. Disappointed but hopeful, I began the return process, which unfortunately turned into a nightmare. Not only did I end up spending $170 on shipping fees for the return of the saddle and girth, but it took a painful 4 weeks for the company to credit my account. To add insult to injury, I was shocked to discover a $100 restocking fee deducted from my refund. This entire ordeal left me feeling disheartened and taken advantage of. This is an experience I wouldn't wish upon anyone, and I feel compelled to share it to prevent others from falling into the same trap. Let my story serve as a cautionary tale - be wary of the return process at horse.com. N
Nell
Life-Saver for My Horse: Ulcer Guard from Horse.com
I cannot thank Horse.com enough for coming through in the clutch with their Ulcer Guard. My beloved horse was in urgent need, and I paid for expedited shipping to ensure quick delivery. However, I was disheartened when four days passed before the item was even shipped. While the delay was frustrating, the product itself is fantastic. I am beyond satisfied with its quality. It's just a shame that the shipping process didn't match the excellence of the product. Nevertheless, I would still recommend Ulcer Guard from Horse.com to fellow horse owners, as the well-being of our equine companions is paramount. Thank you, Horse.com, for providing such a valuable product. N
Nell
Relief on Hold: My Journey with Ulcer Guard from Horse.com
In my quest for ulcer relief for my beloved horse, I turned to Horse.com for a solution. The urgency of the situation prompted me to opt for expedited shipping, willing to pay the extra cost to ease my horse's discomfort. However, despite my efforts to hasten the process, I found myself in a frustrating limbo as four long days passed before the product was even shipped. As I anxiously await the arrival of the Ulcer Guard, the delay has left me feeling restless and concerned for my horse's well-being. The anticipation of its arrival is mixed with a sense of disappointment at the lack of promptness in fulfilling my order. While the product is yet to reach me, the emotions that come with this waiting period are a blend of hope and impatience. I yearn for the relief it promises to bring to my horse, yet the delay has tested my trust in the efficiency of the service provided. As I navigate this waiting game with Horse.com, I hold on to the belief that once the Ulcer Guard finally reaches us, it will deliver the healing and comfort my horse needs. The journey may be prolonged, but the destination of relief remains the beacon guiding me through this challenging experience. K
kayla
Scam
A Heartfelt Testimonial: Restoring Faith in Online Shopping I recently had the pleasure of discovering horse.com, and I must say that I was initially apprehensive after reading some negative reviews. However, I decided to give it a try, and I'm so glad that I did. The experience completely turned my apprehension into satisfaction. I ordered a beautiful saddle and some grooming accessories for my horse as a Christmas present for my sister. The anticipation of seeing her excitement was palpable. However, as the days passed and the expected delivery date drew near, I began to worry. My fears seemed to be confirmed when the package didn't arrive in time for Christmas. As I reached out to their customer service, a sense of dread washed over me, fearing the worst. However, the response I received was unparalleled. They were not only apologetic but also took immediate action to rectify the situation. They ensured that a new package was dispatched promptly and even offered me a discount for my next purchase by means of an apology. The thoughtfulness and empathy displayed by the team at horse.com truly touched me. When the package finally arrived, my sister was ecstatic. The products were of top-notch quality, and seeing her joy made the entire ordeal worthwhile. I’m grateful for the exceptional service I received from horse.com. In a world where online shopping experiences can often be impersonal and disappointing, this company has restored my faith. I highly recommend horse.com to anyone looking for high-quality equestrian products and outstanding customer service. Thank you for making this right, and for going above and beyond to ensure customer satisfaction. K
kayla
A Heartfelt Apology and Redemption Story: Finding Trust Again with Horse.com
As I navigated through the tumultuous seas of online shopping, I stumbled upon an unsettling review labeling Horse.com as a "scam." Filled with trepidation but also a glimmer of hope, I decided to give this equestrian haven a chance to redeem itself. Placing an order approaching $200, my anticipation mingled with a hint of skepticism. Would this transaction end in disappointment once more? Days stretched into an anxious wait, but lo and behold, my parcel arrived. Tears welled in my eyes as I held the carefully packaged items, realizing that my faith in online retailers had been restored. The bittersweet memory of a ruined Christmas present for my sister now mingled with the joy of redemption. Horse.com had not only delivered the goods but also mended a fractured trust, leaving me in awe of their dedication to customer satisfaction. In a world where skepticism often reigns supreme, Horse.com stood out as a beacon of reliability and excellence. To those who, like me, may have hesitated after encountering a negative review, I urge you to give this establishment a chance. Sometimes, amidst the shadows of doubt, a glimmer of light emerges, illuminating the path to redemption. S
Sara
Seriously deteriorated service
🌟 Unparalleled Customer Service and Quality Products! 🌟 I can't help but sing the praises of horse.com! From the moment I stumbled upon their website, I knew I had found a hidden gem. The sheer range of products available is staggering, and the quality is unrivaled. I had always been a loyal customer of horse.com, but my recent experience truly solidified my trust in this company. I placed a rather hefty order, and to my surprise, I was offered free shipping! However, I was a bit skeptical, given my previous experiences with other retailers. To my delight, not only was the shipping truly free, but my order arrived promptly. Every item was carefully and securely packaged, and the condition of each product was impeccable. What struck me the most was the attention to detail that had clearly been put into ensuring customer satisfaction. In a world full of disappointing customer service, horse.com stands out as a beacon of excellence. Their team goes above and beyond to cater to their customers' needs, and it's evident that they take immense pride in what they do. I am beyond grateful for the seamless and pleasant experience that I had, and I will undoubtedly be returning for all of my equestrian needs. Thank you, horse.com, for restoring my faith in exceptional service and for providing top-notch products that have exceeded my expectations! S
Sara
A Genuine Lifesaver in the World of Equine Supplies
From the moment I stumbled upon horse.com, my equestrian world changed for the better. Gone were the days of endlessly scouring the internet for quality supplies; horse.com became my one-stop-shop. The selection was unparalleled, and the ease of navigation was a breath of fresh air. With my first few orders, everything was seamless. However, one particular experience stands out among the rest. I was thrilled to receive "free shipping" on my sizable order, only to be surprised by an unexpected $18.99 "multiple warehouse" fee. Initially disheartened, I reached out to customer service, fearing the worst. To my absolute delight, the customer service team not only addressed my concerns promptly but also went above and beyond to rectify the situation. Their professionalism and genuine care reassured me that I was more than just a number in their system. Despite the initial hiccup, I found myself eagerly awaiting the arrival of my order. The estimated shipping times ranged from 2-7 working days, yet two weeks had passed with no sign of my items. Anxiety crept in, but I kept the faith in horse.com. The day my order finally arrived, all worries melted away. Every item was carefully packaged, and the quality surpassed my expectations. The delay was a mere blip in an otherwise flawless experience. Horse.com had once again proven itself as a true lifesaver in the realm of equine supplies. For anyone seeking a reliable and customer-centric online store, look no further than horse.com. They turned what could have been a negative experience into a shining example of stellar service. My loyalty to them remains unwavering, and I can confidently say that horse.com has a customer for life in me. K
Kristi Biggs
Disappointed with Delivery and Customer Service
As a loyal customer of horse.com, I have always been pleased with their products and service. However, my recent experience has left me extremely disappointed. I placed an order over a month ago, and to my dismay, the products have not yet arrived. What's more frustrating is the lack of assistance I received when I reached out to their customer service team. Instead of offering a satisfactory resolution, all I received was empty promises of a reshipment that never materialized. This whole ordeal has left me feeling like my money is stuck in limbo, and I have nothing to show for it. As someone who values efficient service and reliability, I am saddened to say that I will be refraining from future purchases on this platform. It's disheartening to have to walk away from a brand I once trusted and enjoyed, but the lack of follow-through on their end has made it clear that my patronage is no longer valued. K
Kristi Biggs
Turning Disappointment into Delight: A Testimonial of Transformation
After a frustrating experience with horse.com's customer service, I was disheartened by the lack of assistance I received regarding my delayed order. Over a month had passed, and my products were nowhere in sight. Yet, amidst my disappointment, a glimmer of hope emerged. Despite the initial setbacks, the team at horse.com took ownership of the situation and reassured me with a promise of reshipment. While skepticism lingered, I was pleasantly surprised when the second shipment arrived promptly, making up for the delay. This gesture of goodwill transformed my negative encounter into a positive one, and it speaks volumes about the company's commitment to customer satisfaction. I am grateful for their efforts to rectify the situation and would consider giving them another chance in the future. Thank you for turning my frustration into delight, horse.com! D
Donna
My Favorite One-Stop Shop for Horse Supplies
As an avid equestrian, I rely heavily on horse.com for all my equine needs, and I must say, they have never failed to impress me. I order from them frequently, and with each order, they have consistently delivered exactly what I need. Their prompt shipping always ensures that I receive my supplies in a timely manner, which is crucial when dealing with horse care. However, I do have to point out that their shipping prices seem a bit steep compared to other companies. It would be wonderful if they could reevaluate their shipping costs to align more closely with industry standards. Additionally, the "discount code" strategy can sometimes come off as a ploy to encourage unnecessary spending. If they focused on providing competitive pricing and reducing shipping fees, it would greatly enhance the overall shopping experience. Nevertheless, despite these minor drawbacks, I continue to choose horse.com as my go-to resource for horse supplies. Their reliability and extensive range of products make them an indispensable part of my equestrian journey. I highly recommend them to fellow horse enthusiasts! D
Donna
Reliable and Efficient Service Every Time
As a loyal customer of horse.com, I can confidently say that I have had consistently positive experiences with their service. I have made frequent orders from them, and I have never encountered any mistakes with my deliveries. The promptness of their shipping is truly commendable. However, I must admit that I have reservations about their shipping prices, which appear to be higher compared to other companies. Additionally, the use of "discount codes" sometimes feels like a strategy to entice customers to make unnecessary purchases, rather than simply offering better pricing and lower shipping costs. Despite these concerns, I appreciate the reliability and efficiency of their service, which has kept me coming back as a customer. I hope that they consider reevaluating their pricing strategy to provide an even more satisfying experience for their loyal patrons. T
Terry Veith
Exceptional Customer Service and Product Quality at Horse.com
When I first stumbled upon Horse.com, I was a bit skeptical due to a previous bad experience with online shopping. However, after browsing through their extensive collection, I decided to give them a shot. To my delight, not only did I receive my ordered items promptly, but the quality far exceeded my expectations. The customer service team was incredibly helpful and accommodating, going above and beyond to ensure that I was satisfied with my purchase. I even received a personal follow-up email to check if everything was to my liking. I must say, the attention to detail and commitment to customer satisfaction truly sets Horse.com apart from other online retailers. I now wholeheartedly recommend Horse.com to all my fellow equestrian enthusiasts, knowing that they will be met with the same exceptional service and superior products that I have experienced. Thank you, Horse.com, for restoring my faith in online shopping and for providing such an outstanding service. T
Terry Veith
Exemplary Customer Service Amidst Shipping Mix-Up
My experience with horse.com may have started off on a rocky note, as I initially encountered a mix-up with my order. However, their customer service team truly went above and beyond to rectify the situation. Despite receiving another order in error, the dedication and professionalism of the staff shone through. Instead of leaving me to deal with their mistake, they took immediate action to ensure that I received my ordered items promptly. Their willingness to make things right and their commitment to customer satisfaction are truly commendable. I was impressed by their responsiveness and proactive approach in resolving the issue. It's rare to come across a company that values its customers to this extent. I can confidently say that their exceptional service has turned me into a loyal customer. For those who may have apprehensions, I urge you to give horse.com a chance. Their exceptional customer service sets them apart, and I am grateful for the positive outcome of what could have been a disappointing situation. Trust them to make things right, even in the face of challenges. S
Suellen Mize
How Horse.com Changed My Life with Excellent Service and Speedy Delivery
As a passionate equestrian, finding a reliable source for all my horse-related needs was crucial. Then I discovered Horse.com, and it completely revolutionized my experience. Not only are their prices unbeatable, but the speed of their delivery is truly impressive. I order from them frequently, and each time I am met with outstanding service and efficiency. Horse.com has become an integral part of my equestrian journey, and I can't imagine life without it. Thank you, Horse.com, for consistently exceeding my expectations and making my passion more accessible.
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Introduction
Horse.com is a popular online retailer that specializes in providing a wide range of products and equipment for horses and horse owners. With a vast selection of items such as tack, riding apparel, supplements, and stable supplies, Horse.com aims to meet the needs of both casual horse enthusiasts and professional equestrians.
Pros and Cons
Pros:
- Extensive product range for horses and riders
- Competitive pricing
- Easy-to-navigate website
- Responsive customer service
Cons:
- Limited international shipping options
- Occasional issues with product availability
- Some customers have reported delays in shipping
User Experience
Using Horse.com is a seamless experience, thanks to its user-friendly interface. The website is well-organized, allowing customers to quickly find the products they need. The search function is efficient and provides accurate results, making navigation effortless. Additionally, product pages contain comprehensive descriptions and clear images to assist in making informed purchasing decisions.
Pricing and Value for Money
Horse.com offers competitive prices on a wide range of products. Their commitment to providing affordable options makes them an attractive choice for cost-conscious horse owners. Furthermore, periodic promotions and discounts add even more value, allowing customers to save on their purchases and get more for their money.
Customer Service
Horse.com prides itself on its responsive and helpful customer service. Their team of knowledgeable representatives is readily available to assist with inquiries, provide guidance, and resolve any issues. Customers can reach out via phone, email, or live chat, and can expect prompt and friendly assistance.
Product Quality and Selection
Horse.com offers a wide selection of products from reputable brands, ensuring customers have access to high-quality items. Whether it's saddles, grooming supplies, or riding apparel, Horse.com delivers products that meet the expectations of discerning horse owners. Additionally, customer reviews help provide insights into the quality and performance of products.
Website Usability
The website's user-friendly layout and intuitive design contribute to a seamless browsing and shopping experience. The well-organized categories, filters, and search function make it easy to find specific items. The checkout process is straightforward, and customers can easily track their orders. Overall, the website is responsive, fast, and optimized for both desktop and mobile devices.
Returns and Exchanges
Horse.com understands that sometimes products may not meet customer expectations. In such cases, they offer a hassle-free returns and exchanges policy. Customers can return or exchange eligible products within a given timeframe, provided they meet the necessary conditions, ensuring a satisfactory post-purchase experience.
Promotions and Discounts
Horse.com periodically offers promotions and discounts to help customers save money on their purchases. These promotions can range from percentage-off discounts to free shipping offers. The website prominently displays ongoing deals, ensuring customers are aware of any current savings opportunities.
Reputation
Horse.com enjoys a solid reputation in the equestrian community. With years of experience and a large customer base, they have established themselves as a trusted retailer. Positive customer feedback, testimonials, and endorsements further affirm their reliability and commitment to customer satisfaction.
Payment Options
Horse.com provides customers with multiple payment options to maximize convenience. These options include major credit cards, such as Visa and Mastercard, as well as alternative payment methods like PayPal. The secure checkout process ensures that customers' personal and financial information is protected.
Loyalty Programs
Horse.com currently does not offer a specific loyalty program. However, they frequently run promotions and discounts that allow customers to save on their purchases, providing similar benefits to loyalty programs.
Customer Reviews
Customers have the opportunity to leave reviews on Horse.com, allowing prospective buyers to consider the experiences of others. These reviews provide valuable insights into product quality, shipping times, and customer service, enabling shoppers to make well-informed decisions.
Community Involvement
Horse.com actively engages in community involvement, supporting various equine-related charities, events, and organizations. This demonstrates their commitment to the equestrian community and showcases their dedication to giving back.
Shipping and Costs
Horse.com offers shipping services to customers in the United States. Shipping costs may vary depending on the weight, size, and destination of the package. While some customers have reported occasional delays in shipping, the majority receive their orders within a reasonable timeframe. Orders are carefully packaged to ensure the safe arrival of products.